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Hertz Rent A Car

2.4 (100 reviews)
Closed Closed
Updated 1 month ago

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Roach in lobby
Benedict C.

New location same same horrible service they did not have the car on site when I got there 15minutes early. They asked me if I could drive 30minutes away to pick up the car. I'm not a religious man but I pray to the higher powers to send help to this location. Finally get to the location 30minutes away and they want to charge me more and tell me I have to drop it back off there. Not sure if the cheaper rates are really worth it. ROACH crawling on the walls.

Inside the small office.
William M.

I was a victim of a DUI hit & run recently and my insurance gave me the option to get a car from an competitor that starts with an "E" or Hertz. The other rental car place does not have cars in the price range my policy gives me per day. Hertz has a wider selection and range of prices to choose from so I decided to give Hertz a go. They picked me up at the body shop and got me to the Rental office in one piece. The female employee was very friendly and empathic to the situation (hit n run) and went the extra mile to make things as painless as possible for me. I told her my insurance policies per day rental budget and she was able to make it work for me. Even upgraded me to the next size up. As we were walking out to the lot - I saw that they had an Polestar 2 and I asked how it was to drive one of those. Her response was "you can see for yourself, we can do that car for you". YES YES and YES! I'm already set up for an EV with my current car that is in the shop. So, this works out great! This office is actually on the Tustin Mazda dealership and they seem to have a great fleet of newer cars. The employees are nice and go the extra mile to make sure you're taken care of. Once I returned the vehicle, they were able to drop me back off at the body shop. I hope I don't get hit again, but if I do - Hertz has earned my business!

This was his friend who is not an employee that was hanging out in the office with them. Beware.
Hailey C.

This was by far one of the worst rental places I've ever been to. As I walked into the office, I saw two gentlemen, just sitting there on their phones, ignoring a room full of customers. When I asked for some help, I was given a dirty look and continue to be ignored. when they finally started helping customers, I realized one of the gentleman didn't even work there. He was just hanging out with his friend at work. I was then asking how long it was going to be for a rental card to which Theosis the employee replied, he doesnt know and if if I had a problem waiting he won't be giving me a rental car. Tustin police than had to get involved because he became extremely aggressive. When I tried to contact his supervisor she was unreachable. Her name was Ashley allegedly.... But the employee probably gave a fake name and email. Either way never go here. Worst experience ever.

They tried to SCAM me for PRE-EXISTING DAMAGE. I recently rented a Tesla model 3 from Hertz Tustin and it will be my last. The pickup experience was smooth, but after I drove it home, I noticed a small crack on the windshield. I took a picture of it to document it and sent it back to Hertz via email. Two days later, I took the car back, and another guy helped me with returning. The guy checked the car, he asked me about the tiny crack on the windshield. I said it was already there and I showed him the photo I took. Apparently he didn't buy it so he asked Jose who rented me this car, Jose said the crack wasn't there. We then checked the pre-rental photos Jose took, you can barely see the crack in the original photo and I tried to show him. He said "Any of the spots on the windshield could be a crack". We argued for another 15 minutes, he then found the car wash guy to check the crack, the car wash guy said the crack was there originally but it became bigger(WTF??). At this point he was so convinced that I caused the crack and was lying to get around it, even after the car wash guy said it was there. He told me he's just going to file an accident report and Hertz will bill me. Luckily, a lady who appears to be the manager came in and told him the crack was pre-existing, and was just hard to capture under sunlight(Thank you for being honest). The guy apparently didn't like being proven wrong, he still kept his defensive attitude "I wasn't the one renting you the car blah blah blah". I was shocked at how unprofessional this Hertz guy was. He did not give a single bit of apology after being proven wrong and wasting me nearly an hour with this. Finally, For Hertz, please train your staff better and have more detailed pre-rental damage inspections instead of having to base on words like "He washes these cars everyday so he would know all the damages", stop pulling SCAMs like this. For anybody renting from Hertz, please take a full video walkthrough while they walk through their car because they WILL try to blame pre-existing damage on you.

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3 years ago

Bery friendly, nice selection of cars and Jose was very, very helpful when I returned the 2023 Honda Civic today, 11/4/23. THANK YOU!

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4.4(282 reviews)
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Hertz Rent A Car - Nobody else there except for the manager who was in the back, washing and cleaning the car he was going to rent to us.

Hertz Rent A Car

2.7(123 reviews)
4.1 mi

NEGATIVE stars. SNA and ALL Hertz. Gold, Presidents circle…read moremembership. Reserved car 4 weeks in advance with arrival and flight info. Arrived to find 14 people in Gold Pick up line. went inside to try to expedite. Only after going through all the paperwork inside (why?? you have my Hertz gold account info, reservation made well in advance), after counter person disappeared for 15 mins, did he tell me that there are no cars, I would have to wait 20 mins until they could bring one up. I'm now 30 mins and counting past the scheduled pickup time, and late for a critical meeting (purpose of the trip). Manager offered no help - "you can go get an uber if you don't want to wait". Tried contacting Hertz "customer service". What a JOKE. No one is home, the bots are 0 help. WHY DIDN"T YOU NOTIFY CUSTOMERS THAT you had NO CARS - if i'd known this getting off my inbound flight, i would have gone straight to UBER and NOT MISSED a critical meeting. YOU FAIL HERTZ!

If I could give them negative stars I would we rented a mazeriti and it was infested with red ants…read moreI had to do a extermination when we returned the car they gave us $50 off what a slap in the face I spent 2- hours and $20 to rid the car of bugs then had to drive it breathing in bug spray fumes Also there was another guy complaining that they over charged him $300 for a 3 day rental what a disgrace

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Hertz Rent A Car - Hertz no name bait and switch expert... Tons of my reserved vehicle put back. Said none available need to upgrade

Hertz no name bait and switch expert... Tons of my reserved vehicle put back. Said none available need to upgrade

Hertz Rent A Car - Hertz

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Hertz Rent A Car - carrental - Updated May 2026

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