I am an American (yes, we are so sorry and ashamed of our president), anyway, I was trying to…read morefigure out the logistics of rental cars for parts of our trip. Archie and Laura were both very prompt, helpful and courteous. I would definitely use their services anytime a need for a Scotland rental came up. Thank you so much for being so welcoming and helpful!

We had an excellent experience with Celtic Legend. The service is absolutely incredible. They…read morerespond so quickly by email and are very polite. Unfortunately we had to return the car a bit later than expected and were charged an extra full day's fee, but since this was a last minute change on our end, I understand. It cost about $72 USD per day, which I thought was a great value. Checking in and out was relatively easy through Arnold Clarke, their contractor. I didn't like that no one welcomed us when we came in, leaving us to stand awkwardly until they decided to pay us attention. Drop off was easy and they shuttled us to the airport. Forgot to take a picture of the car but we did love taking it up to the Highlands.

The service was great at this location, BUT not happy with Enterprise--we had to go through a toll…read moreand are now charged almost 68 pounds for a 5 pound toll--an "administration" fee of 35 pounds!!!!!! Very underhanded and unprofessional. BEWARE of these companies scamming customers like this.

The service was actually pretty good, my wife was nervous after some of the reviews but we went…read morethere at 7:50 in the morning and it took only 20 minutes to get the car. We did do the pre-check in stuff on line with our information so that probably helped. We got a nice little automatic Audi crossover that drove well enough. It did have a tendency to want to roll backwards on hills like a manual does but it was not a big deal compared to San Francisco. The staff was super friendly and we even got a small credit for bringing it back with more fuel than when we got it (we got a half tank to start). Overall a great experience and would definitely rent from them again if we visit Edinburgh in the future. It was a little confusing to find at first, but there is a lift near a statue of a man that takes you right to it in -b2.

Hey All! I had a really good experience with Europcar in Edinburgh. My family and I rented a van to…read moredrive out to the highlands. I wanted to call out ADAM specifically - he made the check in process smooth, was able to get us the car we wanted, and just had a great personality. Thanks Adam!

Beware of forced-upsell scams where they don't have the car you book. We were offered a…read morefamily-and-friends discount on an upgrade when they didn't have a car the size we booked. The discount was more expensive than if we just rebooked the larger car online.

This is a review for the Haymarket location, but Hertz refuses to take responsibility for their…read moremistake, so I wouldnt recommend them anywhere. I picked up my rental car from the Downtown Edinburgh location on 7/23. I spoke with Giorgio at this location. He gave me multiple pieces of incorrect and confusing information. He told me that my car was not prepaid (it was booked via Chase Travel and I received a confirmation of this booking directly from Hertz and was pre-paid). I told him that I did not want any additional insurance from Hertz. He indicated that the £208 amount was for the car rental. When I returned the car on 7/25, I discovered that the £208 amount was for the insurance, which I did NOT want. Hertz refused to refund the charge even though it was their employees mistake and misrepresentation of the charge that confused me. Horrible company. Horrible service. They have lost me as a customer forever

If I could give HERTZ in Edinburgh (near the airport) zero stars, I would. We had reserved a…read moreautomatic, mid-size car, well in advance of our trip. When we arrived, the options given were manual transmission, petrol driven or automatic, electric. While that sounds like a no-brainer, it is NOT. Since it was going to be difficult driving on the left, shifting with our left hand would make driving hazardous to everyone on the road. Reluctantly, we took the automatic, electric vehicle. The HERTZ rep showed us a map of all the EV charging stations in the UK. That map is WRONG. Over half the EV charging stations were broken. Calling the HELP number verified that the particular station we were at was scheduled to be fixed - like 2 months ago. Another 25% would not take credit cards - you needed an RFID card that cannot be picked up anywhere in the UK, it has to be mailed. So, we ended up sitting at an EV station while the car charged - easily for an hour at a time - after we'd spent more than an hour driving from station to station only to find them either broken or not accepting credit cards. This situation was worse in the Highlands and on Islay/Skye. When we found an EV station that worked, it was usually in an isolated place. No restaurants, no shops, not even a nice hiking trail. So we had to sit in the car while it charged. This took a chunk of time out of our 2 week vacation and added frustration and stress to a time we should be relaxing. HERTZ and other rental car companies in the UK need to give renters an RFID card so they can use more of the EV charging stations. We'd have been happy to pay HERTZ at the end of the trip for any EV charges if they'd had given us an RFID card. Bottom line: if renting an automatic transmission car in the UK, be prepared to sit at EV charging stations almost every day because finding one that works is like finding a piece of glass on a sandy beach. Also, having a navigator help the driver with the roundabouts - which are everywhere - is critical. The driver will be having enough trouble staying on the left but merging into and out of the roundabouts can be complex, especially if the roundabout is 3 lane deep. Good Luck!

I read many poor reviews here after booking (through Booking.Com)…read more I mentioned this when collecting the car from the Edinburgh branch and was advised that Edinburgh and Glasgow reviews are lumped together And I could be assured of a good service. Fortunately I didn't have any issues at all and would readily use this service again. The two staff members I came across were perfectly pleasant and helpful. The car drove like a dream.Hyundai something or other crossover.

I am a highly seasoned traveler and just got back from a holiday in Scotland. I used Green Motion…read morein Edinburgh and had the worst car rental experience of my life. First of all, the car I received had a serious problem in that after you stepped on the break for 20 seconds, the car jerked forward aggressively. It was extremely lucky that I did not injure myself, my passenger or a pedestrian on my drive from the airport to the Balmoral in Edinburgh. The Balmoral valet took the car and reported back to me and the hotel that the car was too dangerous to drive. The next morning, The Balmoral Hotel requested the valet to accompany me to the Green Motion offices near the hotel to explain in problem. We met with a woman at the desk and explained the problems and asked for a new car for our trip across Scotland. She rudely informed us that we had broken the contract in two ways First by not calling roadside assistance and second by letting the Balmoral's valet drive the car. She informed us that she was not going to offer us another car or our money back. I couldn't believe what I was hearing. I left the keys and the car. When i got back to the U.S. I reported the incident to Green Motion and the company said the same thing again and questioned whether both I and the Balmoral valet's understood how to drive the automatic car. Never again for Green Motion.

My father and I came in from the united states to rent a car so we could travel scotland in its…read moreentirety. We had wonderful service from Flo and Jax (?), and the car we were given did a tremendous job (Ford Kuga - 51 mpg and took the highlands like a champ). I highly recommend this location as the team answered all of our questions with professionalism. Thank you!

This location had great service, but Enterprise has billed me 68 pounds for a 5 pound toll, which I…read morepaid online. Now I have to contest the charge. This is highly crooked of them, and will not be doing business with Enterprise again.

DO NOT, UNDER ANY CIRCUMSTANCES, EVER PATRONIZE THIS BUSINESS. Hope that got your attention. Not…read morenormally a screamer but this warrants the caps lock. I rented and returned a car without issue only to receive notice a few days later that I'm being accused of what ultimately amounted to 1,400 GBP for damage to the vehicle. "Damage" that I might add would be considered normal wear-and-tear in any other circumstance. The evidence against me is suspect at best and in at least one instance completely fraudulent. I have photos of the damage (nicks, scratches, etc.) being present at the time of rental. A month later and half way around the world I'm still contesting. I suppose I can accept part of the blame for not checking Yelp beforehand. If I had, I probably would gone elsewhere given the number of outright negative reviews. Buyer, or renter, as it were, beware.

Friendly staff but very poor service. I rented a car for two days and had a flat tire after half a…read moreday in the Highlands. The car had no spare tire. After calling Sixt, they promised to get back with a solution within 60 min. After 60 minutes, they told us we will get a replacement tire within 90 min. After 90 min, they told us, that they couldn't find a replacement, they will recover us and the car within the next 90 min. After again 90 min they told us they will send us a taxi in 90 min. So in total it took more than 6 hours to wait for a taxi. They did not replace the car for the next day, so we had to cancel our tee-time at a golf course with no refund. In the end they charged the full price (incl insurance) for the second day without a car! Everybody friendly but the whole system is grossly incompetent! I am using Sixt all over Europe and in the US and never had such a bad experience! Since weeks I am trying now to get my money back for the second day. No reaction! This is incredibly poor customer service! I will need a lawyer!

Best car rental experience I have ever had. Mikey was amazingly professional and also hilarious and…read morehelpful. Even if you already own a car you should still pop by to rent from these folks.

I rented a car for my honeymoon in April from the downtown Edinburgh Avis location. Picked up and…read morereturned the car from the same location. They charged me 378 Euros for a "one way" fee (which applies when you drop a car at a different location than pick up). I opened a case with them on May 10th (the rep could not even find my transaction for 30 minutes after I provided my contract number) and have not heard a word since that time. No email confirmation or follow up call in the 2.5 months since then, and customer service has been unhelpful and uninterested in helping. I have called to check on the status of my case at least 3 time. No one has any knowledge of its status, and they will not provide contact information for the department that is supposedly processing it. Possibly the worst service I have ever experienced. Will be escalating with my bank since Avis cannot communicate or confirm where a car was dropped off.

If you value your life and those of others -- DO NOT RENT FROM EASIRENT! We had the worst…read moreexperience ever! First when we arrived from the US and went to the agency, we found out that our reservation was canceled. Unfortunately our flight had been delayed for 3 hours. We had no way of contacting the agency as we were on a flight. They gave our confirmed rental to someone else. The agency found a van on the site and gave that t us. That is where the problems began. Initially we were advised not to utilize the left side passenger door as it was not operational. We agreed we were on with that although not ideal. We had a 7 day rental. On the 5th day while driving back from St Andrews to Edinburgh, we experienced a flat tire. Thankfully, we were near an exit and we able to pull off the road safely. We called the age and they sent out a recovery agent. This took over 3 hours. When the recovery agent arrived he informed us that this was the 3rd time this month he as our for the same vehicle. He inspected the tire and informed us that this vehicle should never have been rented out. The tire was extremely bald and extremely dangerous to drive on. At that point we decided to return the car. We had to incur the extra expense of getting back to Edinburgh by bus. Fast forward to arriving home and trying to get a refund for the two days of rental we did not use What a nightmare!!! Due to Easirent canceling our reservation, we had to pay again. DOUBLED CHARGED FOR THIS INSAFW VEHICLE. When I called to ask for the refund the manager Scott was extremely rude. I said do you realize how unsafe this vehicle was. If the tire blew out it could have caused a very bad accident injuring or Kiki g the 5 people in the vehicle as well as others around us. He did not care and tried to blame it on our use. I booked through Expedia and I initially they could not get them to change their decision. We had to contact the credit card companies to assist. We are still waiting on their reply. Today I found out they reimbursed us $270 pounds which equates to $296 US dollars. This does not even come close to what we paid for the 7 days nor the inconvenience we had to endure and the expense for the bud tickets. We asked them to reimburse us a total of $619.95 in US dollars to make us whole. They continue to refuse even-though they received that amount twice. I am posting pictures of the bald tire on the vehicle for all to see. This company DOES NOT MAINTAIN THEIR VEHICLES. RENTERS BEWARE. I had to do one star for the review but trust me it should be 0. This company needs to be inspected by the authorities and put out of business

If I could have given it a minus I would. DO NOT USE THIS COMPANY - do not get tempted by the…read morequote. I booked a van in Edinburgh for my son's wedding 6 weeks in advance. On the collection day no van - and a mass of lies about why (totally conflicting information). It ended up costing hundreds to get another elsewhere at very short notice (there were many similar offers 6 weeks in advance). It then took weeks and many communications to get a refund from Easirent.