From the US. Reservation was all completed through email, was able to pay online or when I got to…read moreMilton Keynes. I was referred to them through the visiting the UK Facebook group, everybody's recommendation was excellent, some said a little pricey, but the customer service, peace of mind and everything that went along with it made it all that more worthwhile. We rented a car, 9 days, picked up a Milton Keynes England, dropped off at Heathrow airport. Took the train from London, Steve. Our reservation guy even provided us with emailed instructions on how to get to the pickup, drop off locations and our hotel all by train until we picked up our car a few days after arrival. We out there for the full insurance even though our Visa card covers insurance, was not that expensive and worthwhile for the peace of mind. We had no mechanical issues, brand new Kia with about 15,000 mi on it. Was allotted 250 mi a day, we drove north all through Scotland, England, Wales and back to Heathrow with no issues. Definitely recommend this company if you want. Peace of mind and if you're all about customer service, which is extremely important when you're visiting a foreign country from your own. The guy who dropped us off at the airport from Heathrow was awesome as was Steve, our original guy we booked with. We opted for the dash cam and found that it did not have one when we went to drop the car off because we wanted the SD card which you are able to buy. When picking up the guy said there was one in there, pointing to the dashboard, not being familiar with their system. System I took his word for it. We truly wanted the dash cam so we can have a view of our last few hours of driving to take home with us. Other than that, absolutely perfect rental for us.

We had an excellent experience with Celtic Legend. The service is absolutely incredible. They…read morerespond so quickly by email and are very polite. Unfortunately we had to return the car a bit later than expected and were charged an extra full day's fee, but since this was a last minute change on our end, I understand. It cost about $72 USD per day, which I thought was a great value. Checking in and out was relatively easy through Arnold Clarke, their contractor. I didn't like that no one welcomed us when we came in, leaving us to stand awkwardly until they decided to pay us attention. Drop off was easy and they shuttled us to the airport. Forgot to take a picture of the car but we did love taking it up to the Highlands.

The service was great at this location, BUT not happy with Enterprise--we had to go through a toll…read moreand are now charged almost 68 pounds for a 5 pound toll--an "administration" fee of 35 pounds!!!!!! Very underhanded and unprofessional. BEWARE of these companies scamming customers like this.

The service was actually pretty good, my wife was nervous after some of the reviews but we went…read morethere at 7:50 in the morning and it took only 20 minutes to get the car. We did do the pre-check in stuff on line with our information so that probably helped. We got a nice little automatic Audi crossover that drove well enough. It did have a tendency to want to roll backwards on hills like a manual does but it was not a big deal compared to San Francisco. The staff was super friendly and we even got a small credit for bringing it back with more fuel than when we got it (we got a half tank to start). Overall a great experience and would definitely rent from them again if we visit Edinburgh in the future. It was a little confusing to find at first, but there is a lift near a statue of a man that takes you right to it in -b2.

Issue time frame, when we got to the counter we found out that they gave out our rental to someone…read moreelse do to the time of plan take off and arrival, person at the counter apologized for the mistake and told us, because of the mistake we are going to upgrade for free. now when we got home and the bill came in. it was $ 1500.00 more that original. email customer service and was told "I appreciate that you state that the lack of explanation caused you to be misled, however ultimately, it would be the your responsibility to check that you have read and understood the terms of the agreement before signing it, and not to sign documents that you disagree with." no price was told.... beware there customer service is horrible.

Absolutely dishonest business, avoid - I rented based on options in a travel book and I wish I…read morewould have explored these online reviews first. We were tricked into buying an expensive upgrade by lies about road conditions in the highlands and the insistence that we needed a bigger car for our own safety on these difficult roads. Quite the opposite, my original choice of car would have served us much better. The roads were NOT as described by the dishonest employee, not even close. Aside from the lies meant to scare us into a bigger automatic car, the 70% discount was not applied correctly (unless the price of a daily rental magically jumped 100% that day). Again, lies about how their cars regularly rent for £250/day but I can't find anything that expensive on their website, even for the busy tourist season. When I brought these issues and the general rudeness to customer service via email, I was summarily dismissed. The excuse? No one was there to witness the verbal exchange (so my account is not to be believed). If you are forced to use this company, video record all of your interactions so you have proof of mistreatment and dishonest tactics.

This is a review for the Haymarket location, but Hertz refuses to take responsibility for their…read moremistake, so I wouldnt recommend them anywhere. I picked up my rental car from the Downtown Edinburgh location on 7/23. I spoke with Giorgio at this location. He gave me multiple pieces of incorrect and confusing information. He told me that my car was not prepaid (it was booked via Chase Travel and I received a confirmation of this booking directly from Hertz and was pre-paid). I told him that I did not want any additional insurance from Hertz. He indicated that the £208 amount was for the car rental. When I returned the car on 7/25, I discovered that the £208 amount was for the insurance, which I did NOT want. Hertz refused to refund the charge even though it was their employees mistake and misrepresentation of the charge that confused me. Horrible company. Horrible service. They have lost me as a customer forever

If I could give HERTZ in Edinburgh (near the airport) zero stars, I would. We had reserved a…read moreautomatic, mid-size car, well in advance of our trip. When we arrived, the options given were manual transmission, petrol driven or automatic, electric. While that sounds like a no-brainer, it is NOT. Since it was going to be difficult driving on the left, shifting with our left hand would make driving hazardous to everyone on the road. Reluctantly, we took the automatic, electric vehicle. The HERTZ rep showed us a map of all the EV charging stations in the UK. That map is WRONG. Over half the EV charging stations were broken. Calling the HELP number verified that the particular station we were at was scheduled to be fixed - like 2 months ago. Another 25% would not take credit cards - you needed an RFID card that cannot be picked up anywhere in the UK, it has to be mailed. So, we ended up sitting at an EV station while the car charged - easily for an hour at a time - after we'd spent more than an hour driving from station to station only to find them either broken or not accepting credit cards. This situation was worse in the Highlands and on Islay/Skye. When we found an EV station that worked, it was usually in an isolated place. No restaurants, no shops, not even a nice hiking trail. So we had to sit in the car while it charged. This took a chunk of time out of our 2 week vacation and added frustration and stress to a time we should be relaxing. HERTZ and other rental car companies in the UK need to give renters an RFID card so they can use more of the EV charging stations. We'd have been happy to pay HERTZ at the end of the trip for any EV charges if they'd had given us an RFID card. Bottom line: if renting an automatic transmission car in the UK, be prepared to sit at EV charging stations almost every day because finding one that works is like finding a piece of glass on a sandy beach. Also, having a navigator help the driver with the roundabouts - which are everywhere - is critical. The driver will be having enough trouble staying on the left but merging into and out of the roundabouts can be complex, especially if the roundabout is 3 lane deep. Good Luck!

Let's put it this way. I already paid for my car and I left and then I went and paid for a rental…read morecar and another place because the service and the rudeness of the people at the location was beyond belief. A woman told me that even though I had a reservation, she wouldn't have the car ready until 1 o'clock even though I was there at 10 o'clock, but if I paid her 1100 pounds, she'd have a car for me. I told her where to put the car. And then I went over to another agency and paid again for a Rent-A-Car DONT USE THESE PEOPLE

Security Deposit of £1,505.00 not Refunded After 3.5 months!…read more We hired a car from Green Motion Edinburgh Airport from 25 July to 3 August 2025. The car was returned undamaged on 3 August 2025. A security deposit of £1,505.00 was deducted from our credit card on 28 July 2025. This deposit has not been refunded by 15 November 2025 despite repeated requests for both refund and explanation for the delay. Green Motion have sent 2 emails on 18 August 2025 and 1 October 2025 saying the deposit will be refunded. Since then we have had no response to emails or phone calls. We are now back home in Australia and this has become very stressful and difficult to deal with given a total lack of communication and the tyranny of distance. We have been regular customers of Green Motion UK since 2018 and have never had an issue but waiting 3.5 months for a refund of a security deposit is both ridiculous and unacceptable.

My father and I came in from the united states to rent a car so we could travel scotland in its…read moreentirety. We had wonderful service from Flo and Jax (?), and the car we were given did a tremendous job (Ford Kuga - 51 mpg and took the highlands like a champ). I highly recommend this location as the team answered all of our questions with professionalism. Thank you!

This location had great service, but Enterprise has billed me 68 pounds for a 5 pound toll, which I…read morepaid online. Now I have to contest the charge. This is highly crooked of them, and will not be doing business with Enterprise again.

DO NOT, UNDER ANY CIRCUMSTANCES, EVER PATRONIZE THIS BUSINESS. Hope that got your attention. Not…read morenormally a screamer but this warrants the caps lock. I rented and returned a car without issue only to receive notice a few days later that I'm being accused of what ultimately amounted to 1,400 GBP for damage to the vehicle. "Damage" that I might add would be considered normal wear-and-tear in any other circumstance. The evidence against me is suspect at best and in at least one instance completely fraudulent. I have photos of the damage (nicks, scratches, etc.) being present at the time of rental. A month later and half way around the world I'm still contesting. I suppose I can accept part of the blame for not checking Yelp beforehand. If I had, I probably would gone elsewhere given the number of outright negative reviews. Buyer, or renter, as it were, beware.

Friendly staff but very poor service. I rented a car for two days and had a flat tire after half a…read moreday in the Highlands. The car had no spare tire. After calling Sixt, they promised to get back with a solution within 60 min. After 60 minutes, they told us we will get a replacement tire within 90 min. After 90 min, they told us, that they couldn't find a replacement, they will recover us and the car within the next 90 min. After again 90 min they told us they will send us a taxi in 90 min. So in total it took more than 6 hours to wait for a taxi. They did not replace the car for the next day, so we had to cancel our tee-time at a golf course with no refund. In the end they charged the full price (incl insurance) for the second day without a car! Everybody friendly but the whole system is grossly incompetent! I am using Sixt all over Europe and in the US and never had such a bad experience! Since weeks I am trying now to get my money back for the second day. No reaction! This is incredibly poor customer service! I will need a lawyer!

Despite having paid in full via carjet.com, they refused me from picking up the car because the…read moreDVLA website would not issue a DVLA code (car jet never mentioned this requirement). They also refused to accept my US drivers license (which I have had for more than 20 years) because it was renewed this year. I asked if I could contact the DVLA (since they are closed at the weekend) and pick up the car on Monday and they refused saying they would cancel the reservation Refused refund. I was able to get DVLC to give the code on the Monday but when I called Green motion they said I still could not pick up the car because they kept my money but cancelled the booking. I will contacted the British Vehicle Rental & Leasing Association (BVRLA)

This place is a scam. Reserve a compact car and when you show up the only thing they have available…read moreis a gigantic van unless you're willing to upgrade. They bank on foreigners being uncomfortable driving on the left side of the road. Charge an unbelievable deposit. Take your business to budget, they were able to accommodate us with no upsell, no hassle and no shady business practices. This is a common scam that everyone we talk to had heard of

Best car rental experience I have ever had. Mikey was amazingly professional and also hilarious and…read morehelpful. Even if you already own a car you should still pop by to rent from these folks.

I rented a car for my honeymoon in April from the downtown Edinburgh Avis location. Picked up and…read morereturned the car from the same location. They charged me 378 Euros for a "one way" fee (which applies when you drop a car at a different location than pick up). I opened a case with them on May 10th (the rep could not even find my transaction for 30 minutes after I provided my contract number) and have not heard a word since that time. No email confirmation or follow up call in the 2.5 months since then, and customer service has been unhelpful and uninterested in helping. I have called to check on the status of my case at least 3 time. No one has any knowledge of its status, and they will not provide contact information for the department that is supposedly processing it. Possibly the worst service I have ever experienced. Will be escalating with my bank since Avis cannot communicate or confirm where a car was dropped off.