I was looking for a reasonably priced massage and decided to try out this place because they had decent reviews on Yelp, there was a Groupon, and everyone raved about Mia. Plus I was in need of a massage badly so I took a chance even though I had never been to this place. When I first got there, I told the woman at the desk I had an appointment. She then said with CeCe? I said No - Mia. ( I specifically requested Mia when I scheduled my appointment online). So she basically tried to pass me off to someone else. She immediately brought me to the back, which I thought was weird because usually when you get a massage for the first time at a place, they have you fill out a form with any health issues, specific areas you need massaged, etc. but I didn't get asked any of that.
So anyway, she brings me to the back, I get undressed. And who walks back in to give me the massage? The lady at the front desk (Mia). She had not even told me when I got there that she was Mia, didn't introduce herself, nothing. And aside, from the fact that she tried to give me a different person even though I requested her, I thought it was just rude.
I booked an hour massage, in that time, Mia stepped out THREE times - once for a phone call, two other times to talk to a co-worker. And one of the times as she was giving me a massage, she was talking with a co worker, who also opened the door while i was getting a massage. Isn't there some privacy rule? i'm half naked (booty out - towel covering half of my body) and another person opens the door? Completely violated my privacy. Mia kept apologizing every time she walked out, which the first time was fine and I could have got over it, but after that was just ridiculous. She said they were short people but that still isn't an excuse. You are paying for the experience of a massage and the environment didn't relax me at all because of everything going on. I was hoping to relax and I didn't at ALL because of all the interruptions.
On top of that, there are no walls between rooms, just high barriers that don't touch the ceiling, so you can hear everything. Even when she was taking me to the room to get a massage and I was talking to her, she shooshed me to be quiet. Yet during my massage, she had no problem talking to another employee??!! Makes no sense to me.
Ultimately the massage was okay. It was a deep tissue massage ( I asked for medium pressure) but I felt very sore the next day. During the massage I tried to tell her to go easy on certain areas but she didn't fully understand what I was trying to say. To give her credit, I might just not be the body type for deep tissue massages because it's a little too rough for me. It just wasn't for me and trying to communicate how i felt didn't really help. Even when i left the lady had the nerve to ask me for a tip when I was ready to turn around and leave without giving one. She seriously wanted a tip after all the times she walked out. It was very tacky of her to even ask for a tip like that.
I usually don't leave reviews but I had to for this one because the experience was just ridiculous. Also, I used a Groupon which was $39, the regular price without the coupon is $45. When I got there the woman said she would have charged me $40 since it was my first time. So really, what is the point of a Groupon??
I wish I would have gotten more angry in the moment and spoken up more, but I was just so shocked that I wanted to be done and get out of there. I really didn't like how I was treated the moment I walked in. I'm bummed because this place had good reviews, but I just had a very bad experience and will not be going back to this place ever. I normally don't even write reviews and created an account just to write this because the experience was that horrible. read more