This was an all around bad experience over the course of 2 visits. I should have backed away the first time but I'm working from home, with kids remote schooling, living in Florida with ac that went out. Ultimately the service tech Greg turned out to be a drug user who shared pot casually with my teenage son, and I caught them both using.
A man shows up for the check out, named Greg. He smelled really bad. He resisted my request to wear a mask in my house telling me COVID is caused by 5G and he has no 5G equipment. He did relent and put on the one I offered.
My system is 20+ years old and I anticipated needing it replaced, and his quote was inline with some research I'd done so I paid the quote and told him to get working on it.
Same issue with mask on next visit and more resistance and comments that it's just a hoax to hurt Trump. He says he should be finishing up the job and cooling us off within 6 hours.
After the inside work I hadn't seen Greg in some time so I went to check on him. To my gobsmacked amazement I find him chatting with my 14 year old son and smoking pot with him. I thought I was going to murder him! He got packed and left before the sheriff's deputy got there and when they contacted him he denied using weed. My son says he offered it to him and he was curious what the hype is. I don't think my son is so innocent, but that was not the issue.
Fortunately everything was hooked up, but system wasn't charged enough to work and had to hire someone else to finish.
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