I come to London often and this was the first time I used Airport Transfer. The communication and…read morebooking process was online and super smooth. The pricing was very reasonable. Upon arriving in London we found our driver easily. He was very courteous and the car was clean. Would use them again!

This is my first time booking (on-line) for a Chauffeur Service, to a foreign country (UK), for…read morerides between Heathrow Airport and my Hotel in London. Booked an arrival and return pick-up, for a total of 98 British Pounds. Not bad at all for a two way ride! ( A Black Cab will cost over 100 Pounds one-way from the airport) My driver called my cell phone at pre-arranged time, upon landing at Heathrow. He greeted us at the arrival exit, with a placard with my full name on it. The driver was very courteous and helpful with our luggage to the car. Bottles of waters are available in the car. On our return trip to the airport, the assigned driver arrived at the hotel early for pick-up and gave me a call. No stress and no-frills impeccable service! Highly recommended for travelers arriving in London with spouse/family and a lot of luggage! I cant imagine people travelling any other way!

So another early morning flight! And this time I decided I didn't want to sleep on the airport…read morefloor again. So i did the math, taxi to victoria (15 pounds) and the Gatwick express (15 poundsd). So that's 30 pounds. Or, I can phone an airport service for 45 pounds. My biggest fear is that I hire a company, prepay and they never show up. But the driver arrive on time, helped me with my luggage and was super friendly! Never again will I take the gatwick express or any overpriced train early in the morning. I'll hire this company!

Having used this company three times, the service got increasingly worse with each trip. On the…read morethird trip, the driver did not arrive at Heathrow in time to pick up my boss and made no effort to contact him until 45 minutes after his flight had landed, by which time he had to find another way of getting into the city. When I contacted their customer service about this, they sent two extremely rude and aggressive emails. Here is an excerpt from the second one: Pickup from airport is an expensive matter .... Our driver did not get home till 00:30:00 Believe me it's no fun...no company will accept turning up at airport for nothing... I don't expect you to understand ....... Mr.XXX could not contact us..it's our fault Bottom line - I would recommend paying the extra £5-£10 that more reputable car services charge to ensure good customer service and peace of mind.

Let me save you some time and money. For 20 pounds you can take the tube and the heathrow express…read more You will also be dragging your luggage and switching trains. And you will be betting that London's public transportation is on your side. Or, for 34 pounds (pre-paid online) you can get door-to-door service. A suited driver will pick you up (10 minutes early) in a black mercedes and you can close your eyes and rest for the 30-45 minute drive. It's a no-brainer.

BE VERY CAREFUL if you book a car with this company's web site. Their booking engine is faulty and…read moreit changed the date of my reservation from August, 2013 to a date 3 days later in September 2012. I didn't receive a confirmation until later in the day when I got a phone call at 5 AM, Texas, US time to ask me where I was. I had given them my credit card number on the web site to secure the reservation. I tried to work with the company and the company they sent the reservation to, London Airport Cars, to work out a compromise where they could keep the payment and just reschedule it for the original date in August. They refused. I disputed the charge with my credit card and on October 1, received an email that they were not going to pursue the dispute. Then on October 15, while I was out of the country, they went ahead and sent something I never saw to the credit card bank. Since I was out of the country, I never saw that letter and wound up being out of time to continue the dispute. I am now out over $216 US having been charged for a car on a date I was home in bed. The company admitted to me that their booking engine defaults if any changes are made. Evidently this happened to mine, but I never saw a confirmation to question it until after the incident. Use another company to book with on line. This company's practice of changing the date and charging when you don't expect to be there is unfair and could very well be illegal.

Yes! These drivers were excellent, prompt, helpful and very polite. We had two people in our party…read morewho are very large and they fit in the vehicle just fine. Unfortunatly, one person got car sick but the driver was SO nice about it! Please consider using them if you want great service on time and safe drivers.

Responsible, timely and flexible. Remember to be clear on your baggage needs. I would definitely…read moreuse them again when in London

Good services alway on time friendly drivers Last time used…read morethem from heathrow to London did rang when I was ready they picked me up in 10 mins

These guys are the BEST! We were coming into Gatwick late at night from an international flight…read more(Morocco). You never know how long delays will be, or how long customs will take. Our driver was there with a smile and a sign with our name on it. What a welcome sight after 12 hours of travel time! Our driver was so friendly. He told jokes most of the way to our Heathrow connection, and kept us very amused. He also had the car stocked with waters & CANDY! Kids thought he was the best driver ever. The company was professional. I arranged everything over the internet, pre-paid the fare and it all went as planned. No complaints. We haven't always had good luck with transportation companies, seems like they're never where they should be. This place is fantastic - highly recommend.

Excellent service! New, clean Merc and friendly driver! Have been met at Heathrow to drive to…read moreWimbledon and back the same day; £160 for the return trip. Can highly recommend this professional service!

I reserved a ride with Addison Lee from Kings Cross to Heathrow Airport. My driver was 30 mins…read morelate. I called customer support and they wouldn't help without my booking number, which just wasn't handy at the sidewalk pickup spot. I found the driver's phone number in the app, and called him for his status. All he said was "traffic man, what can I do" then hung up on me. When he did arrive he was clearly in no hurry, almost intentionally, despite how close we were to departure time. It is apparent that these folks don't care. A very similar thing happened on my last trip with them. They used to be dependable, but no more. I recommend finding another option for car service.

DO NOT USE THIS COMPANY appalling customer service on the 7th June…read more I had prebooked a taxi with your company to take me and my 80yr old disabled mum I would like to lodge a complaint regarding your appalling customer service on the 7th June. I had prebooked a taxi with your company to take me and my 80yr old disabled mum to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disability groups advising them to never use use your company as its appalling that your staff treated an 80yr disabled person like this, what if it was their mother or nan who had been left stranded, would they have been happy. Your company was willing to leave 2 females stranded in London, at that time of night with no care at all, but of course why would you when you had my money in your bank already. Thankfully a traditional London black cabby was able to help us and also confirm that this isn't an isolated incident and that your company is known to only care about the money and not its customers.   to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disabi