Anyone considering booking with Air Lankan should be exceptionally careful for if for any reason…read moreyou have to cancel your flight and claim a refund, which they say say will be paid in 21 days, beware. I booked two business class seats for a flight on 03/03/25, Colombo to New Delhi costing £1180 but had to cancel on 20/01/25. The refund was registered and I was given a case number. Since then, despite numerous emails, nothing other than an email stating that your details have been passed to the appropriate department for action. It is now the end of April and still not money and not even an acknowledgement of my emails. I cannot believe that it is incompetence but am coming to think that my emails have been blocked or worse, directed to the junk box. Unfortunately, they are not like most reputable airlines that have grievance or complaints section that deals with such matters, you are totally ON YOUR OWN. We did rebook the flight much later and it was excellent with the cabin crew were well up to standard. It is just a pity that the backup administration is such utter rubbish. Sorry Sri Lankan, I cannot recommend you as an airline, in fact I would strongly recommend not flying Sri Lankan. Next time it's Air India despite the very early morning take off time.

lousy airlines. recommend that they get droppped from one world. they lie. cancelled the flight…read more what a trashy airline. no one takes responsibility. their manager Mr. Parekh had gone home. poor agents were helpless and un authorised. blr-cmb-bkk. i had to buy a coach ticket, on indigo, direct to get to bkk on time for an important business dinner. I was lied to tHAT WOULD HEAR FROM THEM. insted of my business class ticket. I HAD TO FLY COACH AND PAY THROUGH MY NOSE. i WILL FIGHT THIS TO THE END.

Well. I got to Germany ok and I was a United fan…read more My flight back home took a turn. The first leg of a two leg journey home was canceled. I got an email telling me. United had put me on Eurowings, who was useless. Trying to reach someone is obviously not something they want, since it's next to impossible. 4 hours of trying to reach United, on the night of my goodbye party, I was worn out. I had text, app messaging, and phone calls all going, in hopes I'd get help. I was on hold 20 minutes and was disconnected. That happened twice. I got a reply on the app and was told that my flight wasn't canceled. He told me I should check the website, which I did and it showed canceled. As I ended with him, the text feed hit and that representative showed that yes, indeed, the flight was canceled. He offered to book me on the next day, which I declined. I needed to be home when I planned. So, I had to leave 4 hours earlier and has three flights to get home. But, it would get me home. I'm really grateful for that rep. Once I got to lax I learned that my bags didn't make it and were lost. Nobody really cared that much, but everyone was friendly. So, I got home three days ago. I'm still waiting for my luggage. I'm told that it's found. When I look at the website for the delivery, the status says "Out for Delivery Delivering 2 bags yesterday by 6:30 pm." Out for a yesterday delivery? Ok. I'm not really a fan right now. Three stars for the kind flight staff that helped me, since my back was killing me. And the Lufthansa flight staff that moved me to a better seat. And, for the guy that said he would send me a $100 travel voucher, and also offered a sincere apology. The $100 feels like a very small token of consolation. But it's something. I would have done no less than $250, but that's just me. Mostly, I liked that he owned it and apologized for the trouble experience. He nailed it. It was terrible, and I hope I get my luggage soon...

You have to appreciate familiarity and dependability sometimes especially when you are away from…read morehome. United is a safe spot for me. Another great trip here and back home to San Francisco.

I don't like the fact, that once you're in the Delta gate, it's a one way camp, you go in, but you…read morecan't go out there's no bathroom stop. You either go before you enter the gate, or hold until you get on the plane. I do like the fact, that the Delta Air Lines have improved their quality of snacks or meals. One of our stewardess was Asian short, like me. Announcing anyone who want to hear: "I'm pretty short, so anyone taller than me, will have to close the overhead shut for me." I think, Delta should have height requirements to become a stewardess. Traveling is a lot of work, and putting your customers to work, when they just want to relax & confined in their seat belts for the next 13 hours is not good customer service. Their job is to SERVE. That's like having your guests over saying: "Come in, but close the door behind you, I have to go pour some wine!" Also, make a final announcement before boarding or landing: 'Please do not wear perfume or cologne as some people are highly allergic.' The last flight I flew, someone had perfume or hand lotion on that was very strong and it was making me sick for the last 15 mins.

We booked our tickets for London. We have been changing to using Delta as our primary…read moreairlines...until now. We had expected and that our flying experience was a positive experience and it was not. The tv screen was glitching uncontrollably and needless to say it was not working. We rely on the monitor to catch up on movie relax and we had 12 hours staring at a pamphlet our flight attendant taped with masking tape the entire time! We were not the only passengers with a broken monitor screen The flight attendant tapped the pamphlet with masking tape it was NOT their first time the a seemed to know that broken monitor is not a new thing yet Delta sold us a full priced ticket the food was not edible and it came in cardboard boxes it was not a pleasant experience

First time travelled on Virgin Atlantic. Nice leather seats in Premium economy. Washrooms were kept…read moreclean unlike other airlines. Flight attendants were friendly and there to help. Special meals could be definitely healthier. They were greasy and heavy on the tummy. Entertainment wasn't that great and movies were boring. They could do better to have more comedy International movies for long haul sectors.

Virgin Atlantic was created in 1984 by Richard Branson (1950-), headquartered in Crawley, West…read moreSussex, England. The maiden flight from London's Gatwick to Newark was on June 22, 1984. Today's flight VS47 is from London's Heathrow lhr T3 15:45 to New York's JFK's T4, 18:50. Aircraft: Boeing 787-9; 1, 1, 1 Seat A5, w/ the sun on my side. Duration: 06:50 Toiletries: REN Clean Skincare Service: 5/5 Foods & drinks: 4/5 Comfort of the seat: 4/5 The business section is full, but from the announcement, the economy isn't: it asks the passengers to sit where they're assigned for the balance at take off; then they can make themselves comfortable wherever. It's a day flight. We'll have a full menu shortly after taking off, and a high tea before landing. The minibar is mostly empty. The VS Lounge on the ground is far better than the Amex Centurion.

We purchased access to the Aer Lingus lounge because we had a long wait after being dropped off…read morefrom our cruise early. First mistake was thinking I would actually get to use the lounge. First we were turned away from checkin because we were too early. The girls counted on her fingers and said " come back in an hour". So I come back in an hour and she turns me away again, " come back in an hour , I'm sorry I counted wrong". When we finally get to the lounge I found there was nothing but soup and rolls to eat, aside from some wrapped cookies. There was a decent self service bar with wine and spirits. So they got two stars instead of one. Aside from that the place was clean enough and there was plenty of seating. (Which was no surprise because who would want to pay for this.) I paid $32 USD and all I got was a bowl of soup and a drink before having to depart for my flight. This was a total ripoff.

Horrible experience JFK DUB LON: 1) Flight was delayed 3…read morehours on the way out of JFK to DUB 2) Called to reschedule connecting flight - waited 45 minutes on line 3) Agent cancelled by mistake my reservation but did not tell me anything 4) The only star goes to the Aer Lingus JFK counter crew that was able to fix my ticket after calling their main office 5) Flight from Dublin to London was delayed 1 hour - they changed gates without telling anyone Bad Experience from LON DUB JFK 1) Was second on the line before boarding in LON and the agent told me my bag was too big (size wise not weight) to fly to DUB - I explained my flight was International and had a connecting flight only. 2) Agent made me take my medicines out of my carry-on and sent it as luggage 3) When I arrived in DUB, I went to the connecting flights counter for Aer Lingus, I explained situation to the staff and they said that they have already told the agents in London to allow travelers to America with their carry-ons. They apologize but there was nothing to do at that point.

I am updating this review after our experience of waiting for a flight. We arrived at the gate…read moreapproximately an hour before departure. We found it odd that there were no staff members in the area. We saw crew arrive so thought the plane would be on time. Still no staff at the check in desk. The departure time came and went. All the passengers still sat with no information about what might be happening. After an hour and a half, one staff showed up and began helping customers who were lining up. About 10 minutes later, we began boarding. Still no word why we were held up. Planes on the runway were now backed up. At least we were told this. We were delayed 30 more minutes before take off. The Captain did come on to explain why the flight was so delayed. Could SAS not have told us this earlier? As a result of the delay we missed our connecting flight and what would turn into a very long evening and into the next day. I firmly believe that one of the most foremost things a company should strive for is to keep their customers informed. Come on SAS, it's not that difficult. I still give the SAS workers at the counters and desk a 5 star rating. Each person we dealt with was friendly, efficient and thorough.

Flight 1421 25 December…read more The Captain left the cockpit closing/locking the door leaving only one person in the cockpit. This would never happened on any other airlines and I have never experienced it earlier. I am a very frequent flier. Contacted SAS who principally stayed that there flights are safe and do not discuss this kind of issues with passengers. A very defensive answer instead of stating that they will look into the incident. Does SAS really have safe routines?

DO NOT BOOK IF YOU HAVE A NON-EU/UK PASSPORT At first I was…read morequite impressed with my experience with Green Chauffeurs. My driver Mr Imran was very nice, courteous, and polite I cannot give him enough praise. However, upon arrival in the UK the passport control took about an hour for non EU-nationals. At first I was impressed that my driver had waited that long because when I called him he told me he nearly left. The next day I received an email receipt for 50 POUNDS FOR EXTRA WAITING TIME, as if the passport control wait times were within my control. Upon further inspection of their website I see no term nor condition mentioning an extra charge for waiting. Even worse, when looking online at their terms and conditions for online booking they are not in English, not even in any language google translate can detect. Like I said, at first I was very impressed and would have recommended to anyone looking to book an airport transfer in London, now its another story.

Our overnight flight was packed with people on American Airlines going into London. The pilot flew…read moredirectly over downtown London and we had sweeping beautiful views of the city. I don't normally sit by the window, but I was glad that I did on this flight. I saw Tower Bridge, London Tower, the Eye and so much more. The American staff was friendly and got us off the plane and headed towards immigration efficiently. Luggage arrived with no issues. Terminal 3 is laid out uniquely. The center contains the food court and shops with a large seating area. Gates are assigned about an hour before flight departure. I did not see work stations set up. Restrooms are a bit crowded and there was a line.

I just returned from London Heathrow back to O'Hare on an American Airlines Boeing 787-9. It was a…read moregood experience and I really don't have any complaints about the economy class trip. The best part was that the seating was comfortable with a 17" width (which is average) and a good 31" pitch and in a 3x3x3 configuration. The meal was a good burger dinner with a decent red wine, and I was ok with that. A cheese wrap was also provided before landing. The flight boarding was orderly, we arrived on time with no issues, and our stewardess was smiling and friendly. 4 lavatories located near the center of our section was adequate, and it seems lavatories aren't located in the rear anymore for what that's worth. Entertainment selections were extensive and good. I've had a lot worse long haul flights, so I was pretty happy.

Let me save you some time and money. For 20 pounds you can take the tube and the heathrow express…read more You will also be dragging your luggage and switching trains. And you will be betting that London's public transportation is on your side. Or, for 34 pounds (pre-paid online) you can get door-to-door service. A suited driver will pick you up (10 minutes early) in a black mercedes and you can close your eyes and rest for the 30-45 minute drive. It's a no-brainer.

BE VERY CAREFUL if you book a car with this company's web site. Their booking engine is faulty and…read moreit changed the date of my reservation from August, 2013 to a date 3 days later in September 2012. I didn't receive a confirmation until later in the day when I got a phone call at 5 AM, Texas, US time to ask me where I was. I had given them my credit card number on the web site to secure the reservation. I tried to work with the company and the company they sent the reservation to, London Airport Cars, to work out a compromise where they could keep the payment and just reschedule it for the original date in August. They refused. I disputed the charge with my credit card and on October 1, received an email that they were not going to pursue the dispute. Then on October 15, while I was out of the country, they went ahead and sent something I never saw to the credit card bank. Since I was out of the country, I never saw that letter and wound up being out of time to continue the dispute. I am now out over $216 US having been charged for a car on a date I was home in bed. The company admitted to me that their booking engine defaults if any changes are made. Evidently this happened to mine, but I never saw a confirmation to question it until after the incident. Use another company to book with on line. This company's practice of changing the date and charging when you don't expect to be there is unfair and could very well be illegal.