The driver didn't show. They had no idea until I contacted them from Heathrow. It took forever…read morewaiting to get a replacement driver. No offer of discount.

We utilized Blackberry twice on a recent trip 1) from Heathrow to Southampton hotel for overnight…read morestay; then 2) Southampton cruise terminal back to London proper. We were group of four with large size luggage. Both quotes & bookings are done via email. Once you receive a quote and are ready to pay there are several payment options offered. I used PayPal. Both pickups were easy. On day of pickup at LHR I got a text alert from Blackberry & the driver regarding where the car was and estimated arrival time. The driver met us at the suggested meeting place at LHR on time. Ditto Southampton cruise terminal pickup with a drop off at our London hotel. I'd booked with Blackberry if I'm ever in London again.

Local cabbies, love 'em or hate 'em everyone has some form of anecdote on the subject. You've got…read morethe farting cabbie with the windows wound down, the angry cabbie cursing under his breath in an unknown tongue or the randy cabbie, getting over-amorous clambering into the back seat as you leg it into the dark 3am unknown (this happened to me). However, with this particular mini cab firm, aside from being prompt to the minute, cabbie Ahmed gave me a virtuoso potted history of cab-driving in the capital including the variety of taxis that have been used and even tried to shed some light on the most ancient and obscure Hackney Carriage laws that are still on the statute book. Here is an interesting question now answered: Q: Do you know why a taxi is so tall? A: So a passenger can get on board wearing a top hat A veritable banquet of trivia unparalleled by Google, hop onboard and get yourself a mini education on the way to your chosen destination.

I wouldn't normally write a review about a taxi firm but these fellas are just so damn nice, it…read morewould be a crime not to! I have used this company lots over the past few years and they are always prompt, friendly and know exactly where they should be going. I know that should always be the case with taxis but in London it's a rare thing when it comes to mini cabs. Even when other companies have quoted me an hour to get to me these fellas have said 'no problem' and been there in 10 minutes. At the London Field Day festival, they helped me and my friend get home for a snip of the cost of the other places near Victoria Park and we only wait about 15 minutes. They are good if you are a single female traveling too. Thank you Diamond Taxis - you are my favorite!

Awful. I have been using Diamond cars for about 3 years. It…read moreis like any local minicab service, not especially friendly, but does their job. To be fair, they are good for local pick ups and drop offs. and actually good for going to airports. but their problem is the pick up from the airport plus the very arrogant attitude of some drivers, one of them definitely had some anger issue! Last week I booked a cab from abroad to be picked up from heathrow. when I arrive at the baggage reclaim, the cab driver calls me and says that he is going to take another 30 mins. I'm actually a patient person so I just said ok. I go out to the arrival and call the driver after 30 mins, he said that he will be late for another 5-6mins, and tells me to come to the 'drop off' area, which I had no idea where it was. I asked around dragging my suitcase, but no one seemed to know, so I waited outside the arrival near the taxi area for another 15 mins. still no sign of my cab turns out that the driver didn't have any credit on his phone and couldn't call me. very professional. I found out that he was on the departure level drop off. I had to go 3 floors up, he is still not there, takes him another 5 mins to appear in front of me. He did apologies but the tone of his voice is not especially sorry and just made excuses rather angrily. His driving was dangerous, rough and speeding way to fast. I expected some sort of discount, as I waited almost 1 HOUR after an 13 hour flight and used my mobile to call the driver about 5 times. but he refuses to give any discount. I called the office and they spoke to the driver, tells him to give me 2 POUNDS off. I thought they were joking but they were dead serious. I lost my energy to argue and just paid him 45 pounds that he did not deserve. When I turned away, I could hear him saying something rude to me. very disappointing as a loyal customer NEVER EVER AGAIN.

Hi this is a very-good local minicab service,and all the reliable drivers…read more every time i call for a cab there on time. thank you, bbcs minicab keep it up.

From the owner: we are special for airport & station services.we base near liverpool street…read morestation. we have special discount for airport & stations.

The thing about a cab company aside from it's competitive price it how it's staff behave to the…read moreclients who pay for their service. It's unfortunate that this is as a result of my one experience but I and my friends were truly appalled at just how rude our driver could be. Absolutely appalling! If you're in East London and want a cheap reliable car then look for Cannon car.

Probably the best mini-cab service in the area. A Friendly, Reliable and Affordable Service.read more

Best minicab service in liverpool st / shoreditch/ and moregate area…read more thanks cityways.

Disappointed with this cab company. I booked the cab via the Travelodge in Aldgate. The cab driver…read moretried to take us round a considerably longer route by claiming that certain roads were closed (which was untrue) and then charged us £22 vs the £15 that was quoted, which we were forced to pay. In addition, we then had a to direct him to our exact location using Google maps on our phone, despite the driver claiming he knew London like the back of his hand The same journey in a black cab cost us £13! I would recommend an alternative service!

We (surprisingly soberly!) used this cab firm on New Years Eve at 4am and although the driver knew…read morewhere he was going and the cabs were ok the firm had decided to double its prices for this special evening. They also decided to be rude to customers literally shouting at them and telling them they wouldnt get a cab for asking simple questions while in the queue. This was all while there were free public options and some black cabs around. Luckily, while waiting, I met a couple of people to share a cab home making the individual price the normal price. On the sheer principle of being rude to customers I would urge people to consider other options before booking through this company.

The vet gave me the number to this company when I needed to take my cat there on a regular basis…read more The booking person is very helpful, once they have your details on record they know that I will have a cat with me, without me having to tell them each time (this was not the case with another cab company nearby.) I have never had a driver who would try to renegotiate the fee with me during the journey to the destination (this has happened at the aforementioned another cab company nearby.) Mare Street Cars drive me to the destination and stop at the side of the road that I ask them to and don't moan about life in the UK (a lot of minicab drivers do!) I will continue to use them for my visits to the vet (with my cat of course.)

Called them in a pinch last night to get to a dinner reservation. Pouring rain, no taxis, Uber…read morefail, Kabbee fail, where are all the cars!? Please! Signed, sealed delivered -- I'm yours, United Carriage! Looked up on Yelp app. Called quickly. Friendly operator. Car ordered. Car sent. Text confirmation. Car arrives 8 minutes later. Text confirmation. Clean, nice car (Mercedes). Nice, polite driver. Arrive at destination safely. 8 quid. Super great experience, I'll definitely be calling these guys again when I need a car service!

I found this company through Yelp, originally, since I really needed a car service for something…read more Since that time I've come across various other car services, and in some cases I called up several to check pricing differences. Since that time I've used United at least half a dozen times and I've given them out to friends. Basically, I like them because: * When I call up, they identify me by name, apparently I'm on some screen somewhere that says I'm a regular customer (or so I'd like to think) * Their prices are WAY lower than a black cab, and very competitive compared to other car services. * The drivers are nice; they don't always know the way but that's what GPSes are for (I would like to point this out to the black cab drivers, who with their elitist mentality don't realize memorizing London maps is dépassé) . * They've been reliable, except for one incident where I got the runaround after extreme lateness of the driver. I forgave them because I once gave them the runaround and they didn't get annoyed. As long as they retain their level of service, they'll have a loyal customer/reviewer...

I reserved a ride with Addison Lee from Kings Cross to Heathrow Airport. My driver was 30 mins…read morelate. I called customer support and they wouldn't help without my booking number, which just wasn't handy at the sidewalk pickup spot. I found the driver's phone number in the app, and called him for his status. All he said was "traffic man, what can I do" then hung up on me. When he did arrive he was clearly in no hurry, almost intentionally, despite how close we were to departure time. It is apparent that these folks don't care. A very similar thing happened on my last trip with them. They used to be dependable, but no more. I recommend finding another option for car service.

DO NOT USE THIS COMPANY appalling customer service on the 7th June…read more I had prebooked a taxi with your company to take me and my 80yr old disabled mum I would like to lodge a complaint regarding your appalling customer service on the 7th June. I had prebooked a taxi with your company to take me and my 80yr old disabled mum to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disability groups advising them to never use use your company as its appalling that your staff treated an 80yr disabled person like this, what if it was their mother or nan who had been left stranded, would they have been happy. Your company was willing to leave 2 females stranded in London, at that time of night with no care at all, but of course why would you when you had my money in your bank already. Thankfully a traditional London black cabby was able to help us and also confirm that this isn't an isolated incident and that your company is known to only care about the money and not its customers.   to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disabi