I reserved a ride with Addison Lee from Kings Cross to Heathrow Airport. My driver was 30 mins late. I called customer support and they wouldn't help without my booking number, which just wasn't handy at the sidewalk pickup spot. I found the driver's phone number in the app, and called him for his status. All he said was "traffic man, what can I do" then hung up on me. When he did arrive he was clearly in no hurry, almost intentionally, despite how close we were to departure time. It is apparent that these folks don't care. A very similar thing happened on my last trip with them. They used to be dependable, but no more. I recommend finding another option for car service. read more

DO NOT USE THIS COMPANY appalling customer service on the 7th June. I had prebooked a taxi with your company to take me and my 80yr old disabled mum I would like to lodge a complaint regarding your appalling customer service on the 7th June. I had prebooked a taxi with your company to take me and my 80yr old disabled mum to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disability groups advising them to never use use your company as its appalling that your staff treated an 80yr disabled person like this, what if it was their mother or nan who had been left stranded, would they have been happy. Your company was willing to leave 2 females stranded in London, at that time of night with no care at all, but of course why would you when you had my money in your bank already. Thankfully a traditional London black cabby was able to help us and also confirm that this isn't an isolated incident and that your company is known to only care about the money and not its customers.   to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disabi read more

No show for an early morning booking for an important taxi to go for a surgery. No communication of any problem, called and got an automated line telling me they were still looking for a car. Eventually called by a person five minutes after the car was due to be there telling me they were still looking for a car for me. Thank god for uber as otherwise would have missed my surgery. Confirmed advance bookings should be honoured but clearly the company is they will do their best on the day according to what cars are in the area - so the huge premium and peace of mind of booking isn't actually real. Not to communicate at all if there is a problem is completely disrespectful. Don't use. read more

Appalling, fraudulent company. They should be called Addition Lee, since they are constantly adding large, unjustifiable charges without consent or notification, often due to negligible "waiting time". On my last encounter their website failed and the courier I'd booked showed up unannounced. This is after I have spent 20 minutes on the phone to them due to a recurring error page, which ultimately failed to register the correct booking time. They refused to acknowledge any issue with their buggy website and I have now been charged in full for a service I could not use. They simply take no responsibility for their failure ever. AVOID AVOID AVOID these frauds! read more

Great experience in London with my family. I initially reached out to other limo companies you find on the web and they all were price gouging an American on vacation simply looking for a car and driver for 5 hours. Addison Lee is a professional and courteous organization I will happily use again!! read more

We booked a ride 3 months ahead of time through the Virgin Atlantic portal. We specifically requested a baby seat for our infant; that's the only reason we book more expensive rides so early, to ensure we get it. The driver showed up in a sedan with no baby seat. He was unaware of the request, and his car was not fit for a baby seat. Time did not allow us to find another solution; with a plane to catch at Heathrow, we felt like being taken hostage by Addison Lee's incompetence. We ended up doing a one-hour ride under heavy rain with an infant not strapped or properly secured in any way. If your ride is booked through a third party like Virgin Atlantic, make sure it is not Addison Lee. Any other service will be much better for cheaper. read more

Addison Lee continue to send me spammy text messages despite stating they were going to remove me from their list. I havent used this company in years, nor will I do so again. read more

I did not have an account so they sub contracted to another driver. They quoted me £17.50 from house to railway station showing me route. I agreed. I watched meter and it amounted to no more than the quoted amount . We were out the front ready to be collected. The route was as quoted . The traffic was light. We arrived in the quoted estimated time. We disembarked and tipped driver £2.50 A month later Addison Lee billed us an extra 50% that is £7.50 plus £2 service fee. For additional charges . For what ?I emailed and had a glib response and they took no responsibility. I would not use them and use Uber or flag a cab. read more

Booked for a wedding. Bride's car didn't turn up and then no car at church after wedding. Then later one car failed to turn up to take people to a meal. The problem is that they really just don't care and really don't deserve your business. read more

Absolutely terrible. I lived with a woman with extreme anxiety that had funding to cover her travel to and work from work everyday. Addison Lee were aware of her condition and agreed to collect her every day, on time. Most days they were 30 minutes - 1 hour + late!!! Shocking. Cancelled the business account with them after just two weeks. They are appaling. read more

Abandoned by a driver half way through the journey so walking home at 3.30 AM !!!!!!!!!!!!!!!!!!!!!!!!!! I can't quite believe this just happened. The driver responded to my 'hello' that my 'home address is not clear' and then started going the wrong direction, at some point when he missed all the turns, I pointed out to him that he was going the wrong way and he assured me he knows what he's doing. I say OK but he kept going and it was really off course so I pointed it out again saying we can't miss our flight so can he please check the destination on the map he is following (He was refusing to go the direction because he was following 'the map')!! He eventually turns back to go the right direction but takes a wrong turn again!! I notify him that he took the wrong turn again, the destination is 1 min away on the left, why did he turn right? At this point he is full on shouting at me saying I can't tell him what to do!!!!! I call the AL team in my panic, the operator had no idea how to deal with this and after I had explained above, she asks me 'well can you not ask the driver to take you where you need go'!!! The driver (who is eating his stinky sausage roll which is making me nauseous ) is shouting at me saying 'you can't tell me what to do'!!!! I hung up the phone, ask him to stop the car and get out finally (after 20min driving the wrong direction)! At this stage I was worried for my own safety in the car and outside the car (it was 3.30 AM)! I run for the airport bus which was missed of course so walking home at 3.30am!! I call Addison Lee again and they say 'they can't authorise a refund and since it's Christmas (it's the 3rd Dec), they don't know when they will be able to get back to me!!!! And I just got a notification that they have decided to charge me £14.70 for this lovely service!!! UNBELIEVABLE! read more

Thought we were paying for an executive service based on price and explanation. Unprofessional situation all around. Driver wasn't on time, wasn't prepared for 4 adults and super uncomfortable rude overall. Would not recommend- Uber it!!!! read more

I'm not one to normally write reviews, but I feel the need to share with potential travelers. I booked a 9:00 AM car pickup from Heathrow a few weeks in advance of our arrival in London, and was told the driver would text me when they were on their way. My partner and I set at the arrivals gate for 30 minutes without any correspondence before I had to call the main number for any information. I also asked every other Addison Lee driver I saw at the gate for information, which could not be provided. I was told that he would arrive within 15 minutes, which did not happen. I was also not given any way to communicate with our driver. Ultimately, we set at the arrivals gate for over 70 minutes after our scheduled pick up time (without any communication) before our driver arrived without even the slightest acknowledgement or apology for the tardiness. I would have understood if we could have been told that there was a delay, I know that things happen and there are always variables when dealing with London traffic. However, I was unsure if we were going to have a car. I would have just gotten a cab after the 45 minute mark, but I had already been charged for the ride, so we were stuck in limbo. read more

I booked them to go to the airport from Hilton canary wharf on 7th June 6pm -the chauffeur refused us saying he can't fit mom's wheelchair in though the wheelchair was in as he did put it -but he didn't want to the small suitcase on the seat- He did not even help my elderly mom to go back inside the hotel and left us standing last minute- I'm never using this service again and kindly take action in solving this behavior, it's unacceptable! read more

If zero was an option they would receive a zero. Making a change to a reservation with Addison Lee is extremely difficult and if you are able to reach someone on the phone, expect rudeness, as I experienced. Absolutely terrible experience.When I could not reach a person, the email response from them said they will aim to respond to me within 5 days. Hmmm...since my arrival is in less than 12 hours, I don't think 5 days will be soon enough. You cannot make this up. "Thank you for your email. Due to high demand we will aim to respond to your email within 5 working days." read more

We booked 2 cabs to do an airport run, 1 arrived 15 mins early the other late. Being charged extra by AL for this just took the p**s. Avoid them if you want a reliable and honest cab firm. Will never be using them again. read more

Would give zero stars if I could. They will make you pay in advance, not allocate a driver for your journey and leave you stranded. Do not use this company! read more

Terribly unreliable we are here waiting for a car and they are not here. We have to be at the airport and now we have to find another way to get there do not use the service!! read more

DO NOT USE THEM! Was having a lovely day out in London, Addison Lee picked us up from a beer garden and took us to a gig at Knebworth - Jay was a great driver, we tipped him well, so far so good. We had them booked for the return journey from Stevenage that night, nothing to worry about... Was standing in Knebworth Park in the middle of enjoying Liam Gallagher gig which I'd travelled the full length of the UK for - and it basically got ruined by the blunt last-minute text I received at 10pm saying the car had been cancelled. The problems for those at the same gig the previous night were well documented so there was now no way for me and my 5 friends to return to London. Finally got through to their call centre, spoke to operator and then the manager, neither of who were cooperative or willing to assist in any way. Offered multiple solutions calmly, including waiting an extra hour, and even had the driver of our first journey out to Knebworth willing to get out of his bed to come and collect us if the staff would send him a job number, and they refused to do so. Absolutely shocking service!! Almost ruined our entire weekend and would've seen us stranded out in Stevenage. If it wasn't for the kind random bus driver who managed to squeeze us onto his bus we would've been totally stuck on a cold night. I repeat, DO NOT USE THEM! Asked for an apology and some compensation to dish out to my out of pocket friends - neither came, and wasn't surprised. The worst company and people. read more

Showed up at 10 am to pick us up for a flight arriving at 10:40 then charged us for 53 minutes waiting. Also charged for LHR parking (this was not disclosed in advance). It took 10 minutes to find the driver at the Customs exit. He spent all his time on the phone during the drive. Our credit card was hit for 40 pounds extra several days after the ride. The extra charges doubled the cost of the transportation. Avoid them like the plague! read more

"Travel light, live light, spread the light, be the light." - Yogi Bhajan I now define "light" as being able to move the entirety of your possessions in one or two trips via Addison Lee minicab. This weekend I moved from Kensington to Clerkenwell in two trips but looking back, I think I could've done it in one. Addison Lee is right on, let me count the ways: - They've got my information stored in their system so I simply recite my mobile and they know me. - You can prepay your journey so there are no surprises when you arrive at your destination. - They arrive earlier than they say they will. They quote you seven minutes, they arrive in three. - When the driver arrives, you get a text. - The drivers are always professional and nice. Last night, I somehow got locked INSIDE my flat (you have to live in the UK to understand how such a thing could occur) and I hollered to the driver. Nice guy that he was, he caught the keys I tossed him from the window and came and unlocked my front door so I could escape. I think that pretty much sums up why Addison Lee is my transporter of choice! read more

Beware! Additional credit card charge billing by this company!!! I booked cabs with this company while in London about a week ago using my AMEX. Several days after returning to the states I received fraud alerts from AMEX because 2 new charges had been billed to my card for taxis when I was halfway around the world! AMEX had to immediately cancel my card and reissue a new one. This was my corporate card and was tied to tons of auto pay accounts for travel, all of which now need to be updated. AMEX is investigating. I will be charitable here and state that this *could* have been an honest billing error of some kind, but the charges were completely different than my previous week so this is unlikely. I would advise not using this company if you plan to pay using a credit card. Very disappointing, as they were recommended to me as being very reputable. read more

On time, reliable, professional and clean cars. What else do you want?? PS: You can book them on the phone or online, very easy and effective! read more

I feel like Addison Lee are old, reliable friends of mine. I've used them for everything imaginable, from rides to and from work to chauffeur driven cars for parties, oh and for a few drunken night time rides home in between. They are super efficient, txting you when they're on the way and again when they're waiting outside your house. I've never had to wait longer than 15 minutes for a car and I've often kept them waiting after work, which of course does cost, but they've never, ever complained. The cars are all super polished and clean inside whilst the drivers are friendly and helpful (I once moved house and loaded up a pile of junk into one of their estate cars with the help of Barry) and most importantly they know exactly how to do a great job, which for me often means knowing when to cut the small talk and let me snooze in the back. Plus they're much cheaper than black cabs whose meter will often run you up an extortionate bill for a much shoddier service. AL are so fantastic that I wont use anyone else. These guys should be on speed dial in your phone too. read more

Nightmare. Arranged taxi with 24 hour notice for visiting family with two young children. We're supposed to wait at St Pancras arrivals with a sign. 1) didn't show up until 3. 2) Didn't come inside terminal as paid for. 3) didn't answer phone I'm spite of 10 calls and a message stating arrival and to call. Contact centre were completely hopeles and said I had not been charged. Check my account and guess what... I have been charged. Hard to understand how a taxi company can get the ordering of a ... TAXI so wrong. In the end my friends had to wait for a train during the train strikes and in -2 degree weather. Kids are now sick. Can't speak lowly enough if Addison Lee. read more

Nice alternative to Uber in the UK. Got a nice driver, he was way ahead of schedule and more chatty and friendlier than the black cab drivers. read more

Addison lee provides a much more cost effective, professional and personal than any other London black cabs can offer. You can either book online and instantly get a quote or call them, then you are updated by texts when you driver is on his way and when they have arrived. The cars are always clean and looking brand new and there is always a newspaper for you to read. The drivers themselves are always polite and chatty which is a bonus. A main advantage is that they are far cheaper than black cabs except Ive found there roughly the same on airport/rail jobs. Nevertheless, Choose Addison lee for a friendly, professional and clean! cab in the future. Also if you have the cash they offer Chauffeur driven services for an extra £10 or so. http://www.addisonlee.com/ read more

Addison Lee - Couriers & Delivery Services Near Me - London, XGL

Shockingly stupid and incompetent. Check your times prior to listening to the bracingly insipid cadre of morons who work here. Gatwick airport? That's a 45 minute travel time - good news! That's weird because I'm showing it at over an hour. Not when you're traveling sir! Literally the only time I've ever missed a flight in my life. Shame on me for listening to them but, silly me, I figured their business was cars. At least that's what they say. Could not run a popsicle stand - don't ask them to run your car service. Unless you like missing flights in which case, by all means. read more

Used this car service to get to the Harry Potter WB studio tour. Besides the first driver we had (who was driving like he was training for the Indy 500), it was a good service. They were prompt at picking us up and accommodating for our many changes for pick up and drop off. If you're from the US and booking online, I recommend confirming with them when you arrive in London because what we booked online is ultimately not what they showed on their end. Luckily it was an easy fix, but the online reservation system is not reliable. We used this service because although getting an uber to the HP studio was easy, there didn't seem to be too many Uber's in the area for the way back. Considering Uber is cheaper, I would use the uber option if it is available and becomes more accessible. read more

I arranged a car to pick me up upon arrival in London today. The driver showed up more than 1 hour late to my hotel to take me downtown for meetings. He then proceeded to take the most congested route in all of London via Buckingham Palace. The driver was clearly incompetent from the beginning. Went to the wrong location for the pick three different times and then could not pick the most efficient route to get me to my meetings. Was late by more than 1 hour for my initial meetings. Would not recommend. Take a Taxi! read more

Both trips from and to the airport were late. Going to the airport the car was more than an hour late. Guess who missed their direct flight from LHR to Dallas? Black cab all the way from here on out. read more

Totally unreliable. I booked a car a week in advance to go to Heathrow to catch a flight. Five minutes before the booked pick-up time I received a text to say the driver would be late. Then a message to say that no drivers were available in my area. More than 45 minutes after the booked pick-up time I received a message to say that a driver was finally on the way to me. Fortunately I had not waited and was able to get an Uber and caught my plane. Well done Uber!! read more

Horrible experience traveling with Addison Lee. Booked cars for pick up at train station upon arrival on Eurostar, and from hotel to Heathrow several days later. The first time, the reservation had been inexplicably canceled a day earlier, and when a car was subsequently sent, it was not large enough to accommodate the passengers and luggage I specifically described when making the reservation. In advance of the next trip, I called to re-confirm the reservation, to ensure no repeat of the rogue cancellation. This time, a car appeared on time, but not even close to sufficient for the passengers and luggage noted on the reservation. Addison Lee had to send a second car, which meant the whole family did not leave until 20 minutes past the appointed time. Overall, it's hard to imagine a less satisfying experience. read more

Horrible and extremely unreliable I booked a wheelchair access vehicle 8 days before my pick up date. Now, 15 minutes before my pick up time, I get a call telling me the driver will be at least 30 minutes late!!!! I told them that when the job was booked, I explained I needed to be there early because a) it was for a show at the West End and b) I am in a wheelchair so it's going to take a while to get settled. They apologised half-heartedly. Luckily, I was able to get an Uber Wheelchair Access Vehicle and got to my show early. Cancelled on Add Lee ASAP. Add Lee! Do better! You never seem to have wheelchair vehicles available, even if I call well before my chosen pick up date. GET MORE CARS!!!! Oh, get back to your Access customers quicker!!!! Seriously! read more

They are prompt considering traffic in London. They are easy to contact -- bookable by phone or online. The pricing is also good, compared to most companies. And honestly, I have so many stories in cabs, especially theirs, that I could write a whole book. Most drivers are friendly, social and good listeners. Once a guy named Gregor gave me an advice that helped me make an important decision. I never got to see him again and thank him. I hope he is doing fine. read more

Addison Lee? More like Addison Fee! I travel around London A LOT and sometime I have to lug big boxes and bags of stuff, so I need the help of a friendly taxi service. Friendly they may be, but fair is rather questionable when it comes to fares. On more than one occasion, I have had extra waiting time added to my credit card. Which I would have no problem with... if there had actually been extra waiting time, and not some fictitious, parallel universe made up time that never occurred. It makes me wonder just how many other people they doing it to - imagining additional times that just never existed. Well actually that's not strictly true. One of the incidents in question, I had to move about 6 boxes from inside Olympia all the way out past the car pack, onto the street where the driver sat waiting. All by myself note and this did take some time, time that I was charged for! What the heck? Am I suppose to magic them into the van? And they have the audacity to tell me I can't speak to anybody, but that I have to waste my time, email my query. I should charge them for my time! There are three things I want to leave you with. 1) If you pay by card, make sure you check your statements. 2) If necessary make them do a full investigation. 3) Tell them you're writing it on here! Bad monkey! read more

Now, I am a lover, not a hater but Addison Lee makes my blood boil. Their drivers appear to believe that they are above the law, paying little or no regard to pedestrians, cyclists and other road users in their desperate attempt to get to their next job on time. Indicating, stopping at zebra crossings and driving with common courtesy are all irrelevant to the Addison Lee driver. It is not as if they are cheap - far from it - in my experience almost every other minicab will do the same journey for less. Consequently their ongoing popularity mystifies me. I can only assume that if you advertise enough (their Ford MPVs are everywhere) the people will come. However, for me, the sooner Addison Lee disappears the better. Hopefully this review is a step in that direction. read more

Oh how the mighty have fallen. This is the first time I've bumped a business from a 5 star to a 1 star and I'm not doing it lightly. I've had a spate of really bad service from them which has prompted this review and I won't be using them again. Firstly - 'wait charges'. They add these onto your bill without any warning so if you're paying by card for Gawd sake check your statement thoroughly for these not-so-little add ons. At one point they charged JB a wait fee when the box was delivered to my house and I personally walked out to the car to collect it from the boot. There was no wait whatsoever only JB wasn't there to witness that so they stuck on a fee. FAIL! Second - the aggressive drivers. I've had a driver not give way on a single-lane road to an oncoming car and instead of reverse, as he should have done, he drove up the pavement. I've had a driver actually shout and swear at other drivers - when it was HIS fault - repeatedly during one journey (always apologising afterwards but then picking another fight within minutes). It was the most frightening and intimidating journey ever. The same driver ignored me when I told him to take a left, got annoyed with me and spun a u-turn into oncoming traffic on a really busy road and then had the cheek to tell the driver who beeped him to f-off. Seriously. FAIL! Lastly - get some frickin' drivers who KNOW LONDON! Half of them are relying far too heavily on sat navs for the simplest of journeys - I don't expect you to know every road in London but I do expect a basic knowledge from someone who is paid to drive them every day. And please hire some drivers who understand the rules of the road - throwing a u-turn on a busy road into fast oncoming traffic is not ok. Swearing at other drivers is not ok. FAIL! FAIL! FAIL! Addison Lee - SORT. IT. OUT! read more

When getting into a dodgy minivan seems a safer bet than a much vaunted "registered" mini-cab, you know something is wrong...oh so very wrong. My first (and most definitely last) experience with this hellhole of a cab company was when we booked one to ferry me, my housemate, and a couple of boxes across Tower Bridge. I literally mean across the bridge as we lived on Bermondsey Square and our destination was next to Tower Gateway. Price? £15. Okay, so maybe that's a fee for the boxes or perhaps traffic is bad. It seems steep but if you don't have anything to compare it to, how can you tell? Well, if you do the exact same trip in reverse in a Black Cab, you'd expect to have to pay more, yes? We flagged one down for the return tip and the fare was an astounding £8. WTF Addison Lee? How can you justify being almost twice the cost of a Black Cab? My second run-in (and I mean that literally) was when I was cycling up a hill and an Addison Lee van decide to overtake another car on the left side where I was. The sideview mirror of said van sent me spinning into the grass, luckily unhurt, but slightly in shock. And from reading the reviews, it seems I'm not the only one who has had a close call. Epic fail Addison Lee. Oh and finally, tell your CEO to get his facts straight. There is no road tax anymore...it's an emissions tax. Which cycles are charged since they have ZERO EMISSIONS. I understand it may be a foreign concept to a man who claims he'd never get on a bike but surely that's common sense? read more

Hmmm, I'm of very mixed frame of mind when reviewing this company. I've used them for corporate transport purposes in the past, and they were a good, friendly, efficient car service (especially when on account and you didn't have to think about the price). Now that they seem to be encroaching on the minicab/black-cab market, I have some thoughts: - I'm glad there's an alternative to black cabs, because I've found in my last few rides that the price is lower, with no upfront fee. And they quote you a price on the phone, so you'll know ahead of time what you'll pay, instead of worrying as you watch the meter click. (Also, you don't need to question the route the driver is taking, and whether he might be running up the fare). -Unlike some mini cab companies, they aren't regionally focused, they'll pick up and take you anywhere. - Apparently people have had good luck booking through the phone app. I haven't tried this, nor have I pre-paid. I've always chosen the cash option when calling in. (I feel this will give me the option of cancelling if they get lost or don't show up within a reasonable time. And I won't be charged a retroactive wait fee on my card, as others have experienced). -I personally don't care too much about their driving style - once I'm in the vehicle, I'm thinking "just get me there." It's a big-city, I expect a little chaos. - I don't think it will last. The last two times the drivers had an attitude. The first time the driver was a bit late, so I called him, and he was somewhat indignant, implying that I was hounding him. He showed up about 10-15 minutes late, and we didn't speak at all on the way. The second time I was on crutches, so I was a bit slow in getting downstairs to the car, although I told the dispatcher ahead of time, as well as the driver when he informed me that he'd arrived (early). That driver didn't help with the car door, wouldn't look at me at all, even, as I struggled to get in ;-). I glean perhaps in going after new business the drivers aren't all on board. Just a hunch. Take advantage while you can! read more