Thoughtful, prompt and courteous service! Traveled with a party of 3. Couldn't beat the price and…read morevalue of having been met outside arrivals and lead to a waiting car! Compared the cost of a £25/per person Heathrow Express ticket price for 3 adults, selecting Simple Airport Transfers was a no brainer. Would definitely use them again. Thanks!

Needed to get from Heathrow to Stansted airport. Had to catch a flight from Stansted to Stockholm…read more Driver greeted us at the terminal and wasted no time in getting us to the parked limo. He made good time. He didn't chat much. We were pretty happy about that. It was early in the morning. We had just gotten off a flight from DC. Helped unload our bags at Stansted and pointed us in the right direction. We made our connection.

I come to London often and this was the first time I used Airport Transfer. The communication and…read morebooking process was online and super smooth. The pricing was very reasonable. Upon arriving in London we found our driver easily. He was very courteous and the car was clean. Would use them again!

This is my first time booking (on-line) for a Chauffeur Service, to a foreign country (UK), for…read morerides between Heathrow Airport and my Hotel in London. Booked an arrival and return pick-up, for a total of 98 British Pounds. Not bad at all for a two way ride! ( A Black Cab will cost over 100 Pounds one-way from the airport) My driver called my cell phone at pre-arranged time, upon landing at Heathrow. He greeted us at the arrival exit, with a placard with my full name on it. The driver was very courteous and helpful with our luggage to the car. Bottles of waters are available in the car. On our return trip to the airport, the assigned driver arrived at the hotel early for pick-up and gave me a call. No stress and no-frills impeccable service! Highly recommended for travelers arriving in London with spouse/family and a lot of luggage! I cant imagine people travelling any other way!

I reserved a ride with Addison Lee from Kings Cross to Heathrow Airport. My driver was 30 mins…read morelate. I called customer support and they wouldn't help without my booking number, which just wasn't handy at the sidewalk pickup spot. I found the driver's phone number in the app, and called him for his status. All he said was "traffic man, what can I do" then hung up on me. When he did arrive he was clearly in no hurry, almost intentionally, despite how close we were to departure time. It is apparent that these folks don't care. A very similar thing happened on my last trip with them. They used to be dependable, but no more. I recommend finding another option for car service.

DO NOT USE THIS COMPANY appalling customer service on the 7th June…read more I had prebooked a taxi with your company to take me and my 80yr old disabled mum I would like to lodge a complaint regarding your appalling customer service on the 7th June. I had prebooked a taxi with your company to take me and my 80yr old disabled mum to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disability groups advising them to never use use your company as its appalling that your staff treated an 80yr disabled person like this, what if it was their mother or nan who had been left stranded, would they have been happy. Your company was willing to leave 2 females stranded in London, at that time of night with no care at all, but of course why would you when you had my money in your bank already. Thankfully a traditional London black cabby was able to help us and also confirm that this isn't an isolated incident and that your company is known to only care about the money and not its customers.   to the emirates stadium as we were going to see Robbie in concert. I knew transport was going to be issue so chose what I thought was a reputable company, how wrong was I, to PREBOOK and PAY for our journeys to take the STRESS out of the evening, ensuring we would be able to safely get back to our hotel at the docklands. The pick up journey taking us to the Emirates from the docklands, was amazing and the driver was super helpful and professional and I thought I'd definitely made the right choice in booking with your company. However how wrong could I be.  We arranged to meet the taxi at Holloway station at 0004 as it gave us enough time to exit the stadium and ensure we could get to the collection point in plenty of time. When it got to 0004 I called the office after fighting past an automated bot to speak to a call handler to ask where our taxi was, as I hadn't had any correspondence from your company since I made the booking, yet for the pick up I had messages to let me know my driver was on their way etc. This woman stated that they didn't have a driver available for our pick up and would keep us updated. Now if I had been calling to book a taxi immediately that made perfect sense, BUT I had PREBOOKED & PAID for collection at 0004. when I asked the call handler what she meant she said, we dont have any drivers free for your booking. Now again this was PREBOOKED on the 6th June 24 hrs before we needed the taxi.  I explained that this was for an 80yr disabled lady with a mobility scooter hence why I PREBOOKED so that the vehicle could take the scooter. I then got told to make my own provision to get back to my hotel. So your company were happy to leave 2 women, one of which is 80yrs and disabled, to find their own way across London in the middle of the night.  I dont understand how you can get away with scamming people to pay upfront for a PREBOOKING then just not fulfil the booking.  I will be sharing this awful experience all across.my social media and especially the disabi

If I could give 10 stars for this car service, I would without hesitation. From the moment our…read morefamily contacted Karo to arrange transportation we knew we were in the best of hands. We landed at Heathrow Airport this afternoon and our driver, Suren, blew us away with EXCEPTIONAL, top-notch care and attention to detail. He greeted us promptly at the airport, insisting to take and handle our large pieces of luggage and offering an exceptionally warm welcome. The vehicle was spotless, comfortable, and well-equipped with amenities that made our ride so comfortable we didn't want it to end (charging stations, Evian water, etc). Suren's professional demeanor and courteous manner set the tone for the best experience possible. I highly recommend this car service to anyone looking for reliable, first-class transportation in London!!! It doesn't get any better!!! We've already arranged for transportation back to the airport at the conclusion of our trip & we're looking forward to it!!

Super easy to book online (compared to several I've tried that are so difficult) plus a quick…read moreconfirmation. Our driver, Suren, was professional, kind and accommodating. The van for 6 passengers for a day outside London was clean and comfortable. Definitely would book again!

These guys are the BEST! We were coming into Gatwick late at night from an international flight…read more(Morocco). You never know how long delays will be, or how long customs will take. Our driver was there with a smile and a sign with our name on it. What a welcome sight after 12 hours of travel time! Our driver was so friendly. He told jokes most of the way to our Heathrow connection, and kept us very amused. He also had the car stocked with waters & CANDY! Kids thought he was the best driver ever. The company was professional. I arranged everything over the internet, pre-paid the fare and it all went as planned. No complaints. We haven't always had good luck with transportation companies, seems like they're never where they should be. This place is fantastic - highly recommend.

Excellent service! New, clean Merc and friendly driver! Have been met at Heathrow to drive to…read moreWimbledon and back the same day; £160 for the return trip. Can highly recommend this professional service!

Yes! These drivers were excellent, prompt, helpful and very polite. We had two people in our party…read morewho are very large and they fit in the vehicle just fine. Unfortunatly, one person got car sick but the driver was SO nice about it! Please consider using them if you want great service on time and safe drivers.

Responsible, timely and flexible. Remember to be clear on your baggage needs. I would definitely…read moreuse them again when in London

We utilized Blackberry twice on a recent trip 1) from Heathrow to Southampton hotel for overnight…read morestay; then 2) Southampton cruise terminal back to London proper. We were group of four with large size luggage. Both quotes & bookings are done via email. Once you receive a quote and are ready to pay there are several payment options offered. I used PayPal. Both pickups were easy. On day of pickup at LHR I got a text alert from Blackberry & the driver regarding where the car was and estimated arrival time. The driver met us at the suggested meeting place at LHR on time. Ditto Southampton cruise terminal pickup with a drop off at our London hotel. I'd booked with Blackberry if I'm ever in London again.

The driver didn't show. They had no idea until I contacted them from Heathrow. It took forever…read morewaiting to get a replacement driver. No offer of discount.

Driver was on time, helpful, personable and played Dire Straits on the stereo! It won't let me…read morepost without more characters

We were very pleased with the services of Twelve Transfers on a previous trip to London that we…read moremade prior arrangements with them again to have a driver waiting for us when we came out of customs at Heathrow Terminal 5. Our plane was late in arriving and somehow signals got crossed and the driver was not there. After a few phone calls, we found each other. It was a quiet and uneventful ride. We have come to rely on the efficient and prompt service we have received from Twelve Transfers. We highly recommend this company. It is nice having a picture of the car and driver who would be taking us from London to Southampton. Karim was waiting for us when we left our hotel. The car was a Jaguar and was most comfortable. Karim was a very skillful driver getting us out of London in no time and on the motorway to Southampton. It was an uneventful trip. We through enjoyed our conversations with Karim on various topics. He was a very nice young man.

The company was late picking me up at the airport. The return trip booked 4 days later was meant to…read morebe with the 9:45 a.m. pickup. They arrived at about 4:15 a.m. causing the hotel to wake me. The message was passed on about the correct time. They elected not to arrive at all. I called the office and they had no interest in resolving the problem. Given that this was prepaid they had an obligation to resolve. Avoid this bunch at all costs

I had a really good experience with Airport Direct -- and will definitely ring them again upon…read morelanding at Heathrow... To time it right, if you order the cab upon landing is usually quite good -- you can also give them your flight number and they'll arrange to be there shortly after the flight confirms its touchdown at LHR. I arrived exhausted on a busy Saturday afternoon and needed a car. Not willing to pay 80 quid for a black cab or brave yet another train/tube combo, I pulled up my Kabbee app and found Airport Direct. Within a minute I received confirmation. It would've been helpful to know the process of airport pickup (I'm obviously not well educated!) -- but here you have it. They'll confirm your car via text. Then the driver will go park and then meet you by arrivals with your name on an ipad or notepad. They'll escort you to the car and you'll be on your way. If you are in Terminal 1 -- this will be near Costa Coffee. I had to call to make sure as I was confused, and the girl on the line was really helpful. For 42 quid -- I made it home, the driver was very nice, helped me with my bags the whole way. He was a safe driver, asked me if I'd like the music up, didn't make unnecessary conversation (I think he could tell I was beat!) and offered to help me with my bags to the door, too. Will ring them next time I'm sitting agitated in immigration so I can bust on outta there!

We enjoy taking the Eurostar between London and Paris as it's a pretty relaxed and stress free way…read moreto travel. The price is slightly higher (depending on how you travel) but if you consider waiting at the airport, long security lines, the wait time, it's a great value! This was the third time I have traveled with the train and it was clean, relaxing, we had breakfast and the train staff was very helpful if anything was needed. The waiting area and lounge can get a bit busy and there is limited seating. Depending on the arrival/departure schedule you may need to stand for a bit until seats open. But don't worry, you'll be at your destination very soon!

Incredibly rude staff. My husband forgot to take his phone out of his pocket. We felt it was a…read moresimple mistake, and while we understand that it poses an issue and it needed to go through screening, they acted like it was the worst thing he could have done. We were then berated for bringing luggage (normal sized bag plus carry-on). Then we were told more than once to get into the wrong line. One lady said that whatever she told us to do was correct (despite the signage and us questioning it), but the very next lady demanded to know who told us to go to her line, because it was incorrect. There was absolutely no need for the staff to be as rude as they were. You'd think they were all given notice this morning or something. We are not rude passengers. We try to make sure we're following the rules, we read signs before we ask questions, and we don't bring prohibited items, etc. We know it was nothing we did, nor was it anything we could have differently (apart from remembering to remove the phone from the pocket). They were treating everyone this way. I would rather brave CDG than do this again.