The company was late picking me up at the airport. The return trip booked 4 days later was meant to be with the 9:45 a.m. pickup. They arrived at about 4:15 a.m. causing the hotel to wake me. The message was passed on about the correct time. They elected not to arrive at all. I called the office and they had no interest in resolving the problem. Given that this was prepaid they had an obligation to resolve. Avoid this bunch at all costs read more

I had a really good experience with Airport Direct -- and will definitely ring them again upon landing at Heathrow... To time it right, if you order the cab upon landing is usually quite good -- you can also give them your flight number and they'll arrange to be there shortly after the flight confirms its touchdown at LHR. I arrived exhausted on a busy Saturday afternoon and needed a car. Not willing to pay 80 quid for a black cab or brave yet another train/tube combo, I pulled up my Kabbee app and found Airport Direct. Within a minute I received confirmation. It would've been helpful to know the process of airport pickup (I'm obviously not well educated!) -- but here you have it. They'll confirm your car via text. Then the driver will go park and then meet you by arrivals with your name on an ipad or notepad. They'll escort you to the car and you'll be on your way. If you are in Terminal 1 -- this will be near Costa Coffee. I had to call to make sure as I was confused, and the girl on the line was really helpful. For 42 quid -- I made it home, the driver was very nice, helped me with my bags the whole way. He was a safe driver, asked me if I'd like the music up, didn't make unnecessary conversation (I think he could tell I was beat!) and offered to help me with my bags to the door, too. Will ring them next time I'm sitting agitated in immigration so I can bust on outta there! read more

I methodically planned our Europe trip and had planned to take the tube or bus from our apartment near Covent Garden to Heathrow but became concerned about getting there in time for our 7:55 am departure. I decided to book a cab instead. I called around 10pm the night before and they were able to a accommodate us. The driver showed up on time and got us there safely. The total was around 55 for all 5 of us. read more

These people are completely unprofessional, do not use under any circumstances. Family of five waited for 15 mins for car to arrive for trip to airport. When i called to check where car was, said they would call back with ETA. When i followed up, they suddenly said that "driver had broken down." Clearly a lie. Almost missed plane - had to pay double with last minute Uber trip. I would usually shrug off - but want to protect others from making the same mistake. Wish i had checked their terrible reviews before! read more

Booked a car to take myself and the family to the airport. What a great service, we were picked up at 5am and arrived at Heathrow with plenty of time to spare. They even supplied us with a child seat for my daughter! I found the staff very courteous and the driver very helpful and polite. read more

I am a regualr customer who uses Airport Direct. I have previously booked a cab with them to pick my mother up from the airport and had no problem. However, I have requested to get my father picked up but because his mobile phone is a foreign phone, they have refused to make a booking. I have told them that I was going to be there to pick him up too so they can have my number as I live in London. They still refused and said that they cannot make a booking unless they have his number. I kept telling them that even if you try to contact him, you won't reach him because the network is different. So this indicates that anyone who has a foreign mobile phone cannot use the service by booking the cab in advance? I feel this is ridiculous. I feel insulted and annoyed as I have been a regular customer who had requested pick ups in the past from the airport. read more

I booked a car with Airport Direct specifically because (unlike many operators) they offered a child seat. The car arrived 15 minutes late and with no child seat. The driver's English was poor and he could not explain what had happened. Very unimpressed, will not use them again. read more

Taxi booked well in advance for a 4.30am pickup. This should have left plenty of time and be stress-free. 4.30 comes and no car. Call the office. Sounded like they had forgotten to order it! "it will be with you in 12 to 15 minutes." No explanation of why it wasn't there on time. Called again at 4.45am. "It is 1.2 miles away." This wasn't true either. Eventually it arrived half an hour late! If you want punctuality, reliability and honesty, this is not the company to use. read more

These guys seem to have really upped their game since last year. I read the reviews here from 2012 and admit I booked a car to go to Heathrow last month with some trepidation. But the price was so good, and I have a friend who has been travelling with them for 15 years and he wouldnt use anyone else, so I thought I'd give them a try. Boy am I glad I did! The car turned up 5 minutes before the booked time of 5 am, a very nice and comfortable people carrier, spotlessly clean. The driver was smartly dressed with a collar and tie, he drove very safely and smoothly, knew the best route, and helped me with my bags at Heathrow. I couldnt fault the experience, I really got 5 star treatment and all for a price of £35 door to door! Unbelievable! I had been paying 75 with Addison Lee for years - for an inferior service! Never again. I have been using Airport Direct now for about 6 weeks, on average 2 or 3 times a week for trips all around London and every trip has been just as good. Their prices seem to be about half the black cab rate. Last week I got their app on my phone too - now I dont even have to call them. They say the app makes me a priority customer, but I felt like that before anyway just booking by phone. The secret appeal of the app is that it allows you to jump the queue - what everyone wants to do but few admit to!! Well done guys. read more

Driver picked up someone else 15 minutes before our booking, then we were promised a new driver within 10 minutes and none came. Lied to by the controller on top of it all. Appalling service. read more

I booked a taxi from Heathrow to Battersea last wk and paid 31£. Upon arrival the fare was 48£, which upon enquiring turned out to be waiting charges and associated parking fee at airport. The waiting charges were applied from the time the flight landed even though I booked the taxi 50 min after landing time (giving an obvious buffer to clearing immigration etc). Even after writing to their customer service several times, all they got back was that their waiting starts when the flight lands. How bizarre for a airport taxi company to send their drivers when the flight touches down and not when they have been asked to. A clear way to rip people off. Never booking them again. read more

DO NOT use this company - THEY DON'T HAVE ANY CARE FOR YOUR CHILD'S SAFETY!! I booked a taxi from the airport with my toddler and they showed up without the car seat that I had paid for. I called the main number and the man I spoke to rudely said that as my flight was delayed they had to put a different driver on so couldn't provide the car seat but I still had to pay for it, as they had to pay him (!!!). I had called them previously to let them know of the delay and was told that this wouldn't be a problem. Surely as an airport transfer company they should be set up for flights being late, as well as providing the service that they have agreed to. They are out to con you, and risk your child's safety in doing so. read more

Used Airport Direct a twice (drop off to and pick up from airport). Our journey to the airport was fine, however our pick up was a horrendous experience despite the fact I booked before we even went on holiday, had confirmation and received a message upon landing that the driver was waiting. The driver was not to be seen; he was 70 minutes late, lied about where he was every time we called (so we couldn't find alternative transport) and then the company began hanging up on us when we were complaining he still wasn't there. When the driver eventually picked us up he confessed he had fallen asleep and rushed to the airport from his home. Even though the driver told us this, the company refused to acknowledge the situation - in fact, they told us he was waiting in the car park of the airport and was lost trying to find arrivals. They ignored any suggestion of a discount and denied any wrong doing. AVOID AT ALL COSTS. read more

I booked a car to pick me up from Heathrow. Due to a storm, I had to delay my flight. I changed the reservation with Airport Direct and received a confirmation. When I arrived at Heathrow, the car was not there. I was able to contact the company through the kind staffers at the tourist information desk. They confirmed that they had been in error. I had to wait for two hours for them to send another car. They did not offer me any kind of credit. When I got home, I had been billed for the full amount. I exchanged a few emails with them afterwards and still no credit. This is a poor choice for reliability and customer service. read more

Taxi from Stansted wasn't there when I arrived, guy in the phone said he was still 40 minutes away due to traffic. It was a Sunday evening. He was clearly making it up as I'd spoken to the driver 2 hours earlier and he said he was on way from London. It takes 60 mins max. I said this to the guy on the phone and he had no answer. I then told him I'd wait the 40 minutes and he backtracked and said they couldn't get me a car at all, leaving me stuck at the airport. There are loads of airport taxi companies, don't go with these bandits read more

I've used various car services in London for that reason but airport direct is the best, they cost a fraction of a black cab cost and the drivers are polite and seem down-to-Earth. None of the Black Cab arrogance read more

We used this service couple of times from airport to city without problems. However, their drivers are very inexperienced and cannot easily find pick up addresses. Also the staff is careless: they do not instruct the driver even if you provide every detail. Our last pick up was 25 minutes late. Better avoid... read more

Horrible experience with Airport Direct. See below for email I sent after having no luck by phone. I originally made a booking online and despite submitting my card details and receiving on-screen confirmation, on further investigation it emerged that no booking had been received. This rang alarm bells and it appears that your online payment system is not secure - translating data into an email rather than completing the transaction correctly online. While both my partner and I had reservations about the security of this, we then both made the booking over the telephone with Jade. I booked my taxi to pick me up from my flight, which arrived at 0510 at Terminal 3 on Sunday morning. Jade specifically instructed that the driver would be holding a board with my name on it and would meet me outside Costa Coffee in Terminal 3 arrivals. On arrival at Heathrow, I spent some time looking for this Costa Coffee, only to find that there isn't one. I also searched for a driver with a sign showing my name, but found no-one. By this time it was 0552 - 40 minutes after my flight had landed. After asking airport staff, I was told the only Costa outlet was upstairs in departures, so I started to make my way there. On the way I rang your office and was told that the driver would be waiting outside AMT Coffee in arrivals, not Costa after all. Having made my way back to arrivals, there was still no driver waiting, no board with my name on. I then called your office again and was told that the driver was still 10 minutes away. When I questioned why the driver was running nearly an hour late, I was given no satisfactory response but told to wait where I was. After I came off the phone I received a call from an unknown mobile number, who hung up when I answered. I was then approached by a man who told me he was my driver, and had obviously been standing watching me to see if I picked up the phone. His appearance immediately made me uncomfortable - he had nothing that identified him as being affiliated with your company, he had no sign with my name on, and was dressed in torn jeans, trainers and a grubby woolly jumper. This was certainly not what I expected, especially having used your service before and having been met by a smart, professional driver. When I asked him why he was so late he seemed confused, saying that he had only received the job 10 minutes before. This seems to imply that there had been another error on your part, and the driver was sent at the last minute when you realised your mistake. I phoned your office again, and they verified that this driver was genuine by asking me for his I.D. number. By this point I was exhausted by all the problems that had been caused, and decided to go with the driver. His behaviour from this point on was unprofessional to say the least. He walked off some distance in front of me, making no offer to help with my luggage. After following him through the car park, he took me to a dirty saloon car and opened the boot to load my bags in. I could see that the car was filthy, with empty drinks bottles and carrier bags littering the floor of the boot. At this point I decided that I did not feel comfortable or safe getting into this car with this driver, so removed my bags and told him that I would rather travel with a different company. He told me "It's not the company, it's just me" and when I left he ran after me and tried to get me to stay. By this time I was extremely upset, and went back into the airport to book with another company. I then started receiving a stream of text messages from the driver. I have attached screenshots of these messages in order to convey the tone accurately. I started to feel worried that he would follow me into the airport, and I am still very aware that he has my mobile number and my home address. I want to emphasise that he did not do anything categorically wrong - but his attitude and appearance was completely unprofessional, not to mention that a customer should not be texted in such a personal manner. I want Airport Direct to be fully aware of the impression that this gives. All in all, this was a very distressing experience, and meant I did not leave the airport until 0640 - an hour and a half after my flight had landed. I don't expect any outcomes from reporting this, but I feel that it's important for you to be aware of what happened, and I would appreciate acknowledgement. My family are regular customers of yours, but have decided not to use your service in the future following my experience on Sunday. read more

Didnt turn up on time or ring to let me know they were late, when I called up to find out where my cab was the lady simply made a weak excuse and said it would be there in 10-15 minutes. Useless, wouldnt reccomend. read more

Over charged me for Heathrow transfer. I called to complain and was told someone would be in contact... three months and many follow up phone calls later and still nothing! When I call they hang up on me but not before being extremely rude and unhelpful. I think this company is VERY DODGY and should be avoided at all costs. People should use Uber, it's cheaper and the service is better. read more

I booked a trip from London to the airport with Airport Direct by using ubicabs.com. We had plenty of time as per google, more than half an hour extra time. The driver arrived late and also took about 5 minutes to start the journey, so we lost about 15 minutes to start with. Then she got in the wrong direction and we lost more time trying to find her way around. Then, after more than one hour to get from west to east, we got into all the traffic jam of rush hour, and finally arribed late to the airport and we lost our flight. When speaking to customer service, they just said to open a complaint and someone will contact us some day. I have not even received a copy of such complaint to follow up. Horrible service, terrible unprofessional. I will not use their services again, and I would not recommend anyone to risk their holidays. read more

This company is terrible. I booked a taxi in advance and called on the day to confirm details. The taxi never showed so I called and was told they were running twenty minutes late. I accepted this and waited. Twenty minutes later they still hadn't arrived so I called back and the man in the office was plain rude and when I asked where my taxi was he replied 'late, like we told you a few minutes ago'. There was no apology and he said that due to bad traffic in central london they would be another hour. I said ok I still wanted the taxi, however I got sick of waiting and got in a black cab instead. The company never called or text so clearly had no intention of showing up at all. On my ride home, the traffic through the city was fine so they had lied to me twice and left a young girl stranded in the dark. The reason this company is so cheap is because they are awful. I advise you to pay ten pounds extra and book a cab you know will show up! read more

i been work in this company last 4 weeks,when i start they told me i ll be charge 30%,but they charge 50%. witch is lots of driver don't know they have hidden charge.when i raise this issue and ask them,they replay its there company rip off policy.if u don't like you will get suspended witch is not fair for drivers.i"m going warn to all driver make sure when they give you account job make sure ask customer how much they charge coz they took 14-15 pound every account work. read more