This is our third trip here, and will never be returning. The extra drive to Kalahari in Round Rock is well worth it for a much nicer hotel, better food, better staff, and a much bigger and better water park experience for less money. We didn't find out until after we booked that the whole lobby area was closed for construction. I get it, sometimes those things happen. But the parking by the conference center was very small and mostly for valet only, so we had to park at the front of the hotel and shuttle back to the back of the hotel, and then walk a very long ways back to the center of the hotel to get to our rooms. It is a pain with luggage, or if you just need to run out to get something. Secondly, there was no communication that I could find that said the outdoor pool would be closed. The temperature is still 95 degree right now, so that made no sense to us. Third, everything is SO understaffed. For the highest raft slides, even with just a few people ahead of us, we waited close to 20 minutes because one person was having to run both slides with no easy way to maneuver between the two. The ropes course opened 30 minutes late with no update in the app because only one person showed up to work. So several of us had to sit there and wait for 30 minutes for them to open with no communication from anyone. They have screens around that tell you the times things start, and several times they were different than what was in the app. Overall, I was pretty unimpressed. read more

Mini Vacation was the setting. I got to join along with the boss and my brother in law (wife) and my nephews. Allowed to check in early and get to the water park... Check in was super awesome. Nice young lady with blonde hair (name forgot but tattoo on forearm Cassie?) super nice and very helpful Big bonus ... (1 star) Bar staff at Grizzly Rob's fantastic! Adam and Kathy thank you for serving ice cold Miller Lites. Snack bar staff at Buckets also very pleasant to deal with. Prices were as expected. The chicken strips came out hot! Veggies and dip was a nice change up. (1 star) The water park staff was very helpful and nice to see in the park everywhere. Smiles on and ready to take action! All slides and activities were functioning properly. Side note outside slides have a wasp/yellow jacket nests in the corners that need addressed. (1 star) Temperature of the room was okay at best. Set at 60° and the temp never got below 75... We had a suite with an upstairs loft. 3 queens total and pullout couch. 1.5 bathrooms and mini fridge microwave. The room itself was in clean and nice condition when we arrived and left. The only downsides were the amount of towels in room. Not enough to equip everyone. After a phone call to front desk and additional call and placed on hold for 4-7 mins... 90 mins later the towels arrived. The Blockbuster MINUS of stars happened when I thought I was showering...and ended taking a bath. Queezy stomach ? You have been warned. Fired up and angry I unscrew the drain plug... Still taking on water .. I then reach down and pulled out what looked to be.... Well let's just call it a Gremlin. Hair from the last 5 years!? Having not much hair myself... I can't imagine how long it takes to accumulate THAT! The water now flows to the drain freely and should be noted that room #8045 draining problem has been fixed.. maintenance staff can thank me later or I can send an invoice. (- 2 stars.) When paying north of $700 for a water park and lodging ( 1 night)...I am not looking to do much work on the room myself. If we do this trip again...maybe we just go Airbnb near Six flags water park and stay a week. Almost similar in price. Questions let me know. Respectfully, Bryan Moore Oklahoma read more

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The staff were unfriendly, and there is an unfair landscape. This resort was clearly built without any concern for nature or the great wolf for which it stands for. Upon entering one is encumbered by multiple parking, lots and multiple streets and tons of cement. Upon entering the hotel, what is surrounded by Crowds of people and no staff and when staff is encountered, they're completely inept at their job. at night it's obvious that this resort has completely taken over nature and everything that it seems to stand for, but you would never know what the name actually means or stands for because there's no mention of what the "great wolf" in the lodge actually means - except for a way to make money. In retrospect . It probably stands for the fact that whoever built this place took over all of the land that the wolves used to live on, and feels guilty because now it's a giant parking lot, inhabited only by people who care nothing for nature, and prefer cement, plastic, cars and pollution. read more

This is a wonderful hotel/playground for kids of all ages. They were obviously understaffed as is every place but the staff they had were awesome. We got there right at check in time. Our room type wasn't ready so they upgraded us to a 2 bed/2 bath room. We had wanted a king bed and we got 2 full sized beds but the extra bathroom made up for it. We had a great view from the window, the beds were really good and it was spotlessly clean. We had a mini fridge, a small coffee maker and a microwave. We were on the 6th floor. The elevators were crazy fast. The grandkids love elevators so we rode them a lot. The water parks were really fun. Our grandkids were too small to ride the big slides but the other pools and small slides kept them happy. I did go on the big slides. Sooo fun. One was like sliding into a huge toilet and circling a few times before being washed down the hole. The only one I didn't like was a 4 person slide. The slide went outside and it was after dark so we couldn't see anything and it was terrifying, The kids I rode with said that during the day you could see where you were going and it was a lot of fun. I did several of the big slides. Loved them but I would recommend doing most of them during the day if you get motion sickness so you can see what is happening. The restaurant by the front desk was a buffet and they had lots of different choices. That's the only place we ate. Everyone was able to find something they liked. The kids also enjoyed the game room. It's pretty pricy but they enjoyed it. We had such a great time I totally expect to head that way again soon. read more

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this is the single WORST hotel experience of my life. Picture the hotel version of a 90s McDonalds playground. Ever been to Circus Circus in Vegas? Same trashy vibe. Everything was dirty, scuffed, and plastic. Our room was dingy and the floor in our room was torn up. They required a $200 deposit up front that was supposed to be reimbursed when you left if you didn't charge anything to the room. Inexplicably they only returned $98 to me. I never charged a single thing because it was all WAY over priced. Everywhere we went was packed with screaming, running kids, so if you have younger children, this isn't for you. Our kids were miserable so we left after one night. DO NOT BOOK THIS PLACE! You can visit the waterpark during the day but stay somewhere else. We stayed last year so they may have remodeled some rooms since then. But the whole hotel was awful, not just our room, so I'd still avoid it even if all the rooms were upgraded. The Gaylord Texan is right next door. Stay there instead. read more

Nice water park, okay rooms (very small bathrooms) and less than comfortable beds, all in all it's a fun place but so extremely expensive and not really worth the money that we paid. Good options limited, pricey, and seems to be a takeout and eat in your room type thing (for the most part). I had been told that there were multiple restaurants, but that's not the case. My definition of a restaurant is someplace where you go in, sit down, order and eat. The buffet seems to be the only place that you sit down in, and it's very expensive so we chose not to go there. The arcade is ridiculously expensive and the workers are not willing to help when ticket machines get jammed, simply replying with "I'm off the clock". To give perspective to the cost of arcade: I have gone to Dave and Busters (not known for being cheap by any means) and spent the same amount of money but played for hours longer. We spent 2 nights and spent a lot of time at water park, which is included in price of the room so that is nice. Not very crowded during the earlier part of the day (during the week) however for the first couple of hours, the wave pool and lazy River were closed because they didn't have the staff available to open them. So unless kids were young enough to play in the little kid area or big and brave enough to do the big slides, there was absolutely nothing for them to do. Overall a decent place if you have the money to blow and kids in a specific age range to enjoy the included items. But as far as eating, it's best to leave the resort and eat out or do takeout as it's cheaper and you have to eat in your room anyway. read more

I only give 2 stars due to the few who actually tried to make my sons birthday experience a memorable event. We had to pay extra over and over again due to "Computer issues and downed video games"; then there was magic quest where we had to explain the wolf passes (pre paid experience passes) to the staff (again) over and over... This is not a joke... I've been twice with my family and spent well over $1200.00 for a simple 1 night 2 day (TWICE) stay with breakfast lunch, dinner and a cabana. Only to have staff repeatedly over charge us; we have the receipts after the fact to prove this; what if I didn't have an extra 500-600 to throw at errant bookings and "included experience pLay" ? Then there's the rooms/bathrooms... pics explain it all... 1. Blankets had some sort of crusty residue (see picures) 2. Bathroom floor and lower wall had what looked to be blood spatter (note: no burgundy paint in room or bathroom) 3. Bathtub had a "bondo-like" repair job (embarrassing as I had extended family along with us) All in all 2 trips 1 in 2018 and 1 in 2019 (we were told come back after renovations for a better experience; not true at all..) The saddest part about it all is the fact that so many pay top dollar and pretend Its okay to be (RIPPED OFF) read more

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This is our second time here in the last 5 years. I like to give praise for the positives first and save my bashing for the end, so here we go: kids absolutely loved it! My 9yo was tall enough to go on all the slides and many of them on her own. My 5yo could ride all except the Tornado. We rode in pairs on most slides. They had a blast in the wave pool, lazy river, and Fort Mackenzie. The outside area was open and there were a lot of people enjoying it, however, my kids preferred to stay in the indoor waterpark...all 3 days! The lines were never really too long and the wait never more than 10-15 mins, as you have to be an overnight guest to use the park, so it's never overcrowded. Plenty of towels provided, we quickly found a table in the waterpark each day, and the snack bar prices in there weren't too bad ($6 burger, $6 family fries, $5 chicken strips). Large pizza for $16. Drink prices are astronomical though. There's an adults-only hot tub which is never crowded. You may not want to bother though. I wouldn't see my kids for an hour, but as soon as I got in that hot tub to relax, those little brats were like moths to a flame. Wanting snacks, drinks, to go to the bathroom, go on a slide - to be parented. Haha! They loved all the activities inside and we went with Paw Passes for each of them to get the bundle discount. Free 20 credit arcade cards were given too. They give everyone wolf ears at check-in now, which is fun. They used to be part of the pass bundles but were replaced by goggles this time around. We went mid-July this year. We easily found parking, no wait at check-in (we checked in at 8 PM), and our room was on the 1st floor which is super convenient for the kids and no waiting for the elevator - all the activities and waterpark are on the first floor. Commence complaining: SO expensive. Every. Single. Thing. Kids don't pay for things, so it can't be only them that you aim to please. Don't even think you can get something for free at GWL. Forgot your toothbrush? Go buy one. Late checkout? $50. No coolers allowed in the waterpark, so be ready to barter your first born for a bottled water or just sneak it in (soft-side coolers are easiest for this, since they don't look like traditional plastic ones). A bucket of 6 Bud Lights costs like $32. If you pay $400-$800/night anywhere else, they'd be bending over backwards to please you. Not at GWL. Our room was a little toasty at night. AC set to 62 and I still woke up sweating around 2AM and I'm a very cold natured person. I don't think guests are entirely in control of their in-room thermostats. The bathtub drain was clogged in our room, the pull-out sofa bed was broken, and the mini fridge didn't seem to cool very well. There's no freezer. The beds were so soft - they were just terrible. Squishy and creaky. Pillows were all hard. Luckily, I always travel with my own pillow when I can. The indoor activities are very crowded during peak times (holidays, summer, spring break). Lines were too long for the MagiQuest and my kids gave up on that quickly. Consider going in the off-season for less chaos and cheaper room prices. Last time we went in April and it seemed much more peaceful. Restaurant and alcohol are exorbitantly priced ($21 dinner buffet, $9 mixed drinks). Starbucks was about double the price in here. We all left with colds. Sniffling, sneezing, coughing, headaches. Not sure if it's the recirculation of the hotel air, spending too much time in the humid waterpark and then straight to the cold rooms, or a combination, but we were happy for our time to come to an end. Due to the cost, we can only come every 4-5 years. Next time we'll visit again in the off-season to save us some sanity. Hopefully they do some maintenance and upgrades during that time. Or maybe we'll try that new waterpark hotel that's opening near Round Rock in 2020...give GWL a run for its money. read more

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This is what my son wrote in his journal about our stay. I agree, and will just let this do the talking. read more

Great Wolf Lodge - Resorts Near Me - Grapevine, Texas

The worst customer experience I had think I have ever had. Visited in early August with 3 preschoolers and infant and three adults. The small pool inside was closed all day so there was no place to take the infant or allow the preschoolers to play on their own. We had stayed overnight and spent a small fortune at the resort. I was told they would send 6 day passes to make up for the lost day. I have called 6+ times, put on hold and transferred many times adding up to hours wasted on the phone much less repeating myself just to be transferred again. I have also surprisingly been disconnected!!!! The final straw was today when I was asked to complete a brief survey although I was never connected to someone who could actually help me and then again surprisingly disconnected. It is impossible to get a hold of a live person at the actual property much less a supervisor The passes are supposedly in the mail but it's been eleven weeks and no passes or returned phone calls read more

First time here! Bought a package through Groupon and they don't tell you after you pay for it that since it's a 3rd party you need to pay with sane credit card at time of registration!! It's crazy crowded and online pre Registration was not processed so when we arrived at 4pm our room that was to be available at 3pm was not ready until 5:15pm and we had 2 toddlers so it was kinda crazy. They did give us 3 ice cream passes for the kids but not for the 2 adults. There is no where to sit after you get your ice cream so that was interesting as well. No benches or chairs anywhere. So we stood there with our luggage eating ice cream but made the best of it! Loved the complimentary Wolf ears . We got 2 paw passes and the other pass and my 12 year old enjoyed that. Swimming was fun but hot and humid in there. Towels were available! The wrist pass payment bracelet makes things easier! The room was clean but there is no fan in the bathroom so bring spray if it stinks. Sink was outside the bathroom. It got hot in our room even though we set thermostat to 69. Room 5072. Text from customer service was nice and they brought up towels. We were disappointed with the build a bear it's nothing like the one at the malls. For this huge great Wolf Lodge and all the people there, there's only one employee helping you make a bear so prepared to wait in line. I think that's ridiculous I think they should have at least two people helping make bears with such a big resort. And when you color your T-shirt or pillow case they expect you to do that at home with your own fabric color markers not there at the resort which I think is misleading. We went out to eat and had a great burger at LA Burger in Grapevine and found other great restaurants nearby.Really disappointed that the Starbucks there had no espresso. Only coffee. I was disappointed to see some of the young staff in the pool area in the concession areas in the back on their cell phone and not helping but I guess that's prevalent these days. We really enjoyed the arcade. It would just be nice if you saw people cleaning off the machines. I never saw any of this machines being wiped down and cleaned and we were there for quite a while. Just seems if they're worried about Covid and wearing masks they would be wiping down those machines occasionally. Parking was kind of crazy. It was so crowded when we came to check in we couldn't even go through that area and had to just park and walk in. We appreciate all the staff that were nice and courteous and we made the best of our stay! Thank you read more

Great Wolf Lodge - Resorts Near Me - Grapevine, Texas

Leaky shower, no turn down service and not even a simple fitness center on-site. Probably one of my worst stays at a GWL.

We recently visited the Great Wolf Lodge for our child's 4th birthday! It was during Christmas break and the Christmas festivities were an added bonus! The water park was clean and the staff were very attentive to the needs of the customers! We love the ability to request things and order food via the app! The birthday treats were a great bonus for our kids! The app was easy to use for early checkin too! The room was clean and the staff did an excellent job cleaning it through out our stay! read more

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We walked up at 9pm to Fireside in the lodge with our two kids and asked to be seated after checking in and even though they are open until 10 and were full of people they refused to seat us and asked if we would just put in a to go order. They said they didn't have enough servers but somehow they had enough to still be serving several tables. Clearly they just didn't want to risk having to work late so they sent our family away with two hungry kids. It still says it is open as I type this. Unacceptable! read more

We spent 3 days this summer. It was fantastic. Never a dull moment. Staff were excellent. The food and service were great. We intend to make this a yearly event. Great family fun read more

Thanksgiving Break 2019. (2 nights stay) TOO MUCH CHLORINE IN THE POOL. Whole indoor water park reeks of the smell. My son wasn't even able to swim for long due to the reaction he had from the chemical. One Staff member had informed me there were numerous customers who had the same situation, & that many of them that work at the food services can't bare inhaling it. - Regardless of their overloaded chlorine pool we still had a blast there & enjoyed the slides. - DO GO EARLY IF YOU WANT SEATS/TABLE. * Like 20mins before opening. LACK OF ASSISTANCE UPON ARRIVING & OFFLOADING BELONGINGS. (arrived after sunset) - If you're not going to valet don't expect any assistance. * Well at least that's what we experienced. Numerous guys parking vehicles but not one Employee to assist our family & the other 5 vehicles that rolled up. WRISTBANDS INOPERABLE FOR ROOM CHARGE. RUDE FEMALE EMPLOYEE AT THE SWIMSUIT SHOP. OVERPRICED ARCADE. - Like it's not Vegas so what gives?? Best place to go broke after splurging a lot on the rooms, food, & water park alright. OVERALL REALLY MY FAMILY & I HAD A GREAT TIME. Yes even after all that I mentioned we'll still be one of those suckers that will return. Until something drastic occurs. Our second experience & a lot has changed in just a year. - Prime Rib at their dinner Buffet is great. - Breakfast Buffet sadly has gone down. * Bring back the Paw shaped waffles! * Push in the trash bins. Extremely visible & so close to the tables. Gross. - PJ Attire in the evening is the best! - Fireplace is awesome! * Good luck getting nice pictures there. Everyone sits by it & doesn't bother to move over even when they see families trying to take photos by it. So yay to all the photobombs! * Also they keep setting up the Gingerbread House close to it so that's another reason for it being so cramped when trying to take Holiday shots there. - Room Towel: Smelled like it was stored in the kitchen where someone was frying food. ***** Attached is the half a**job they did in painting the wall below the toilet in our Kid Kamp Suite. ***** Actually surprised how bad the reviews are for this place! Didn't think it was that bad til this past visit we had this year. FINGERS CROSSED next year is better!! read more

Great Wolf Lodge - Was it that hard to just finish painting down there?? - Resorts Near Me - Grapevine, Texas

We had a recent trip here. I love that you can park at check-in and don't need to leave until check-out since you have options to eat there. The pizza place is a great value! There's also a nice sized fridge in the room. The water park is awesome, love that you can get in at 1PM on check-in day and also access on check-out day-we definitely took advantage of this! Great Halloween activities like crafts and treat-or-treating and regular activities such as AM yoga and bedtime stories. My only complaint is that my 7 year-old went on one of the big slides and the employee at the end called him a "scaredy-cat" due to the look on his face, which had him in tears-not cool. Every other employee interaction was amazing-from front desk to pizza place to housekeeping to water park entrance. read more

Great Wolf Lodge - Very cool balloon spider in the lobby!! - Resorts Near Me - Grapevine, Texas

We have been waiting for our food for two hours! The kids fell asleep at the table. Grandma went to bed hungry read more

Great Wolf Lodge - Resorts Near Me - Grapevine, Texas

The water park is great and your kids, of all ages, will love every second. Just like anything, you have to know the tips and tricks to get the most out of your vacation. If I could do it all over again, which I won't, but if I could go back in time, this is what I would do.... CHECK IN: While you can't get to your room until 4pm, you can access the water park as early as 1pm. Have your spouse drop you off at the lobby at 12:30pm and wait in line for check in and water park passes. While you are waiting in line, tell your family to go to Downtown Grapevine for lunch. The check in process took me over an hour and the line got longer and longer. At check in, you get your wrist bands and you wear those the duration of your trip and the wrist band is actually your room key too! Pretty smart. WATER PARK: Super fun. Park is slow before 10am and after 6pm, try to go then and ride all the slides you can. Park is packed between 10am and 6pm and the lines for the slides are very long. Water Park staff are on point. They take their job very seriously. If you have littles, rest assured they will be safe here. Don't stress about getting a cabana, you don't need it. There are plenty of chairs. There are plenty of life vests. You can buy drinks and snacks in the water park, lines are usually not very long. Do not get tricked into ordering online and waiting 2 hours for them to deliver the food, just get in the line, it moves fast. I brought a beach bag in and felt safe leaving it unattended while we played at the park. Nobody stole my things but obviously this is a risk I was willing to take. You can rent a locker too if you wanted. You aren't supposed to sneak food or drinks in but they don't look through your bag that hard so you could if you tried. FOOD: Loose Moose - buffet style, eat breakfast here but that's it, no reservation needed but eat breakfast here BEFORE 9am Lodge Wood Fire Grill - great, make a reservation 1-2 days before or you can't get in Please be aware that they cannot accomodate seious food allergies. My son has celiac disease and I spent a lot of time making arrangements for him ahead of our trip and in the end, they were unable, uneducated and it was a total disaster. Bring you own ice chest with drinks and snacks. This place is so expensive but you don't want to waste time leaving the property. EXTRAS: Be ready for all the extra packages they are going to try and sell you. Meal Packages, Cabana Packages, Adventure Packages - do not do it! They actually aren't a savings. Just get there and if you want to pay extra in the moment, do that. You have to walk through a very shinny, exciting and expensive arcade to get to the water park so be prepared for your kids to beg to go there and set your boundaries before you arrive! ROOMS: I did the bunk room themed room. It was cute. It wasn't in the best of shape but it was clean and the kids liked it. Our bed was fine. CHECK OUT: You loose access to your room by 11am but can stay at the waterpark all day. I packed a beach bag with extra dry clothes for everyone, my husband took all our luggage to the car and we stayed at the park for several hours after check out. There is a full shower in the bathroom at the water park so we showered and changed into dry clothes before we left. OVERALL CUSTOMER SERVICE: This place prints money. You aren't going to get crazy great service here. Staff are friendly but if you have an issue, they aren't motivated to address your concerns in a big way. There are hundreds of other customers ready to spend their money in your place and they know it. read more

Definitely lacking in a lot of areas. You are paying a lot for very mediocre, if not below average rooms. We had a rickety shower that barely ever got hot. Broken hooks on the bathroom door for the towels. Broken lock on the bathroom door as well. The refrigerator had broken pieces in it. House keeping never made their way to our room, we had to request every service like new towels or trash pick up. The one time we called and asked house keeping to clean our room while we were out, they left our door open! Our laptops and iPads were just left unsecured! my husband thought about talking to them about it, but there is just a vibe of like oh well, so we didn't bother. Also they didn't tell us the week we booked they were hosting some sort of cheerleading conference. So that was louder than the expected noise level, bc I mean great wolf is themed around kids having fun so some noise is a given. It was a lot of slamming doors for over an hour in the morning (6:30-8am), the cheer event held directly outside your window at like 9am, screaming cheers in the hall outside our door at 10 pm. I just think there could have been some strategy and foresight in the planning to hold such an event. Maybe hold the cheerleaders together on certain floors and families on others. Bc honestly they all probably want to be together anyway, duh. Great Wolf is fun for kids, but it's a very average stay for adults. No body cares about your experience here to be honest, bc of the massive influx of people all the time. The only good part is the water park and the lifeguards. The lifeguards are sweet angels, they have to not only lifeguard but also parent a lot of rambunctious kids. Great Wolf has a lot of quests and stuff like that to do around the hotel, but it's pretty chaotic most of the time due to the number of people they pump into here. You can probably stay somewhere nicer and just visit the water park. Not to mention lines for the few restaurants are endless. Their online food ordering app will also randomly stop working if they get too busy, so don't count on that either. Probably the last year I'll actually stay at the lodge. read more

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The story times and kid activities were nice as they were free and the kids enjoyed them. The water park was fun but their needs to be someone making people take turns with the tubes instead of letting them keep going while others waited. The towel deposit is a joke because their system went down and I got charged $96 for towels I returned. "Got a refund over the phone". The rooms were okay, bathroom was small. Food was not super over prices as that was a plus but the alcohol was outrageous! Overall I would maybe come again once my kids are older but we had more fun at a hotel pool. read more

We got a group discount with other families and it was worth it. We brought snacks and food and I saw a lot of families bringing in coolers, which is great. We got the pizza there but it wasn't great, and as expected, it was overpriced. We got food and coffee at Starbucks a couple of times. The water park was fun but small, and the employees we interacted with were nice. We went right after Labor Day and the outdoor pools were closed already, that was disappointing. The room was clean and we got extra towels when we asked the front desk. The fridge in our room wasn't working, so we called the front desk and they had a couple of maintenance people come to our room to check the fridge and they got us a different fridge that worked just fine. read more

At their restaurant Lodge Wood Fired Grill, this was supposed to be the "Power Greens salad" with chicken. Menu says the ingredients are arugula, kale, quinoa, roasted corn, dried cherries, feta cheese, and pesto. The only ingredient I see is quinoa....barely! Instead of arugula and kale, it looks like spring mix. Instead of dried cherries, there's blueberries. Instead of feta cheese, it looks like parmesan. It doesn't look like there's pesto either, just a clear vinaigrette. This is a completely different salad. Either update the menu with all the subbed ingredients or take this salad off completely. read more

Great Wolf Lodge - "Power Greens Salad" at Lodge Wood Fired Grill - Resorts Near Me - Grapevine, Texas

This place used to be good before covid. They are stupid strict about masks yet I never see them sanitize anything throughout the day, including the arcade room that was PACKED with people. They also gave us the wrong room and claimed they were fully booked and couldn't give me the correct room. They didn't offer any discounts or even seem to care to try to fix their mistake. The dance party is also pretty boring- they make you stay in a little square and they quit playing all the fun dance songs kids love. We used to love the dance party- not so much anymore read more

My mom went down with my brother on the waterslides twice. A girl switched shifts with the girl who was watching the slides, and the girl who switched said, "Um no, your son can not go down." it left a sour taste. On that note, don't trust the paw pass. It says you get a wand, but it's basic and doesn't light up like the others. If you want that cool but no where does it tell you, you get the basic wand" read more

We had a great time here. The rooms had really cheap bathroom fixtures (we had the bigger 2 bedroom suite). They need to service the magiquest item many poorly working items with poor wand response. The water park was a hit with our almost 4 year old and some of the larger slides were definitely adult thrill rides. We will likely come back in a few years. I wish we had planned better and parlayed the trip with the Gaylord ice exhibit. read more

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Hubby and I took our son, daughter-in-law, and 3 grandkids, (ages 6,5,and 3), to GWL over 4th of July weekend. As you might expect, it was super crowded; however, the lines for the rides were manageable. First of all, the PRICE for lodging and the park was over-the-top. Great Wolf Lodge is the "Spirit Airlines" of water parks....everything is an extra charge, from the close-in parking fee, valet option, and obnoxious resort fee. Really? I'm gonna pay over $400 per night PLUS a "resort fee." At least with Spirit Airlines you have a bare bones minimal charge if want to go that route. If you want to go "bare bones," I recommend you stay off property and just pay the daily water park rate of around $50. There are tons of nice hotels and restaurants in the area. Having said that, the one saving grace was the "KIds Cabin" with bunk beds and themed decore for grandkids. They LOVED it!! It did make for a convenient place to take a short break in the afternoon. The look on their faces when they walked into the room was well worth the price. Hubby and I stayed in a room with a king bed and sleeper sofa. We paid extra for a balcony location, only to find out it faced directly over the cheerleader camp. Sis, Boom, Bah Humbug!! The sofa had a rip in it, there was only one sink when there was plenty of room for two, the fridge was small, and the pillows super lumpy; however, I did discover that if you pull out the pillowcase, you can flatten the pillow to a reasonable size. The kids decided to try the breakfast buffet in the big dining room. The wait was about 30 - 45 minutes; in fact, all food orders took inordinate amounts of time. Hubby and I brought plenty of snacks and breakfast food, so we passed on the eating options there. We all went out for dinner off property and really enjoyed downtown Grapevine. It has a cool vibe with lots of eating options. Most everything else Yelpers have share, I would agree with. When I told one of my local friends we were going to go to GWL for 3 nights, he warned me that really 2 nights is more than enough. Frankly, it was worth the $25 per room cancellation fee even though I cancelled about a month in advance. With a two night stay, you have use of the water park for 3 full days, which is just about right. Would we go back again?....probably not. read more

I made the mistake on recommend this place for a birthday party !!! I feel really bad now! It was awful!!! First they had construction going on all weekend even on a Sunday ! But I was fine with that part because YES! The place is tired and needs to be renovated But!!!! This does not excuse poor poor, poor management! We go to the pool they don't have any towels, we then go to get on the waterslides outside NO they're shut down. Ooo let's do the zip line! No shut down too!!! Ok well let's just go to get on the zip line mmmm NO closed. Jezzzzz! Ok now we are disappointed let's go have a frozen drink of the day!! " this frozen drink is posted everywhere ) but NO!!! There frozen drink machines is broken ! Ooo let's go to the other bar! No broken here too ! Oo let's go to the restaurant upstairs ooo No broken also! Let's get a mix drink instead sorry sir our blender has not worked in a month! " well shit maybe I should order them one on Amazon It only takes a day to get !" all the machines are broken. Ooo let's have a Mojito ! Sorry, sir we don't have any mint jezzzz! WTF is going on! I'm 700$ in and can't get a drink and 1/2 the place is a mess! I could go on and on but it's not worth my time. If you choose to come here, you're wasting your time and definitely your money! I can't believe the place even has a three star after coming here.. I will never recommend this place again. Back into the resort way too many other places have a good time. I don't need to be aggravated and disappointed.!!!!!!! read more

We went on July,24 2024, 3 adults and 2 kids. I bought a Groupon. The Groupon savings only amounted to a free pizza. But I bought it anyway. I had to do something online the day before in order to use them. And I thought I was good to go, instead when we got there we found out we had to do something else online, and The person at the desk seemed new I couldn't believe there was actually something else we had to do after I had already confirmed the tickets online., so I asked to speak with the Manager, her name was Alicia Mooney. Very rude. First off, she made us wait quite a while before she came out of the little room to talk to us. I can't imagine what was more important than customers. She had a horrible attitude. She said that i needed to Go online like I was purchasing tickets. Put my credit card number in there and it would look like it was going to charge me but it was not going to charge me. I had already purchased these 5 tickets through Groupon. And yet she said I needed to put my credit card information in and it would look like it would charge me but it would not. I was not happy. That doesn't even make any sense. I walked away. My daughter and her friend ended up putting their credit card information in online. We had two kids that could not wait to get into the water. You can see the water park from where we were. This whole process was probably 2 hours. And then afterwards come to find out they did Bill our friend's debit card almost $450. Which caused her to be overdrawn. The manager Alicia Mooney assured us this was not going to happen and it did. I would never go to another Great Wolf Lodge again. I do not recommend purchasing the Groupon because you have to jump through hoops to use it and then something like this is likely to happen. I definitely do not recommend Great Wolf Lodge. Go somewhere else. This place is nothing special. And if you're reading this Great Wolf Lodge, Alicia Mooney sucks at her job. read more

We scored an amazing return guest deal for Aug 25 thru 28. We also chose the dining pkg based on all the seemingly great choices. Turned out to be not such a great deal after all. They failed to inform us of all these limitations. We knew only that the lobby was closed for renovations. The outdoor pool and slides were not open despite 97 degrees outside. Dining was severely limited. The breakfast buffet was horrible. Most of the staff was really nice, tho. We went for the grandbaby and she had a blast. She is 2. They should have waived the resort fee or discounted it. read more

I should have researched my options before choosing Great Wolf for my daughter's 5th birthday trip. It's been a roller coaster of surprisingly great and disappointingly awful experiences. Online check in was a blessing after a long drive. The front desk and room was great.Very clean and spacious. But the hike...I came to call it the hallway from hell. After seeing advertisements everywhere for burger that promised my husband would be the best $10 ever spent, he and my daughter ate at the Lodge Wood Fire Grill. I knew immediately I wasn't going to make it. There were TVs all around and lots of booze as men watched football and screamed. Add in random kid noise/unhappy babies for sensory overload. Service was awful. We were seated at a dirty table and I had to swap a chair for one from a "closed" table next to it. We couldn't sit there but it was seated about halfway through our meal which was weird but maybe we didn't spend enough to get into the VIP clean table section. We heard 3 employees say it was their 2nd day, 1st week etc.Kids chicken tenders were good. His burger was actually not the best $10 he's ever spent. (See pic). We got our first intro to what I called crack alley which leads to the water park. It's dark and has everything a kid doesn't need at prices parents don't want to pay. There's a bulk candy store, glitter tattoo station, build a bear station, ice cream shop, and an arcade. Kids are everywhere looking like sugared up zombies. And give them all weapons. My kid was too young for the magic quest stuff but we saw tons of kids running around with wands activating the crystals. We went to water park and my heart sank. It was packed. There wasn't a single space where I could maintain a personal bubble. My husband can go with the flow so he jumped in with her and they did the wave pool while I retreated. I noticed my eyes were burning and I had a cough just from my few minutes inside. I thought maybe I was just tired and dramatic. They returned tired/hungry and we hit the buffet early for dinner. Oh my goodness! Salads, prime rib, sweets all amazing. We got the food credit so decided to just do it and I'm glad. We felt restored faith this would be ok. We made her stuffed wolf and I almost fainted when I saw the outfits were $20! The pup pass covered her bear so I sucked it up. Next door she cashed in for her "one serving" of bulk candy.Almost fainted again when they gave a pint sized cup to fill. More candy than she's had in her whole 5 years. Ugh. No wonder all these kids are insane. We headed back to the room b/c my daughter seemed tired but she wanted to see the show and story time. We made the trek back down to the lobby to find kids packed in and most of them had traded in their MQ weaponry for new weapons that blink and blow bubbles. I felt a seizure coming on but I endured. Sound system was down and the teenager was just screaming out to the crowd. We couldn't tell what she was saying but the kids would randomly scream back and the drunk dads would scream at the TVs in the neighboring bar watching football. When the show started the kids kept up the noise and honestly we couldn't hear anything but an animatronic moose saying "there's nothing to be scared of." We gave up and made the long trek back to bed. Sleep was fleeting as my daughter sniffed and snorted and coughed. we were among the first for breakfast buffet which again was amazing. The FOOD was amazing. But the Character breakfast was short on characters. There was only one (the bear). My daughter wanted to see violet. The waitress went to get details and said violet was on vacation...for a week. We waited and waited for the boy wolf but gave up. The bear went away and the raccoon came. Only one character at a time :( We all suited up for the park again but I still couldn't. My eyes burned and I couldn't breathe. They played in a less crowded albeit still packed park. But an hour later they returned again and my daughter could barely breathe. It is a chlorine salt combo and what made my eyes burn and chest hurt is some hard core chemicals. I found other people discussing how the water park caused asthma attacks and breathing problems. Yay!!! It's my kids birthday and she's miserable. We spent the day watching tv and listening to her moan about a headache. We tried to venture down to try the arcade but it was insane. So loud and at 2.50 a game it'll break you quick and she's too miserable to even want to. $20 Benadryl for birthday dinner is inevitable. Will update if a miracle happens but we plan to check out first thing after breakfast (already paid for) and head home. We've tried to keep a positive attitude and we've sucked up each time our kid has been enticed with another over priced gadget or stuffed crap but main attraction we came for is making my kids head explode. We won't be back. Edit: GM contacted us with genuine concern. Characters were at breakfast today. Somewhat restored but still ready to get out. read more

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Pros: * My family visited this Great wolf lodge, when my 12 years old son was less than a year old. This place hasn't changed, and it brought back many memories from back then. * Not so crowded, so my kids had fun while riding many slides at the water park. * Convenience of having a room right next to a water park. Cons: * This place hasn't changed since 11 years ago. So everything is old. * The water park area, especially around the water slides show many rusts all over the structure. I am not sure, if it's safe both structures wise and health wise. Even if they are safe, they certainly don't maintain well. * My family stayed in a room with a bunk bed for kids, but the bed wasn't cleaned very well. Many dusts and food debris between the cracks of bed frame and mattress. My kids were disgusted and didn't want to sleep there. * Water drain in the shower of the hotel room was very slow. Water was keep building up in the tub, even though we were just taking a shower. * A queen size spring mattress in the room sounds like, it wants to die. A lot of squeaky sounds from it every turn or a move I make on the bed. * Sound proofing is not good. A room next to mine had alarms starting 5:30 am, 5:45 am, 6:00 am and I guess they had a fun day yesterday. Because all alarms rang for 10 full minutes, and I could hear them all. Verdicts: I never want to come back. read more

Just finished up my 4 day 3 night stay with two littles. Both of my sons are Autistic and struggle with things such as picky eating and transitions from one activity to the next. I was pleasantly surprised how accommodating and patient all of the staff was! My youngest son had a meltdown every time we left the waterpark and the woman checking wristbands stepped in to help calm him and even offered him a pair of ears to help calm him. So grateful for her!! I also have food allergies to gluten, dairy and nuts. The chef came out for each meal and made me special meals so I could safely dine with my family. The entire place was very clean! Jokingly my husband brought out black light to check the room before we unpacked. We were shocked that we didn't find a single spot on the sheets, couch, bathroom etc. The trip and food was pricey but what do you expect from a themed resort? All in all our trip was amazing and we can't wait to go back! read more

The kids had a blast on the slides and wave pool, but bring your own food for the love of God. The food is sky high and bottom of the barrel quality. In my opinion, the outdoor water park and lounge area was the best, but it closes at 6 PM. I don't see why it closes at six when it doesn't get dark until nine in the summer. A lot of areas in the lodge were showing their age. Overall, the kids enjoyed it, but I think there are better options in the area to explore. read more

It is very expensive, food was terrible, and the only place to fill your (free drinks) never had ice so you had to stand in line and when you check out towels on your bracelet when you throw them back in the bin if you don't tell them then they later want to charge you $15 a towel!!! Very overrated. Great for a day to play in water but not worth the stand. Rooms were ok except there is no table to eat at only a bar top that is about 5ft off the ground and bar stool not the best for small kids read more

It's a great place for children. All these kids here are having a ball. However, as a single mom who is disabled it was pure hell. We bought passes for things like food and anything that cost like the ropes course. The last day we found out we were supposed to have an actual paper pass. Do you want room service? Good luck with that. The staff, although very nice, isn't much help. The park is starting to show wear and tear. The rooms were very clean with very, very few amenities. Our room was not cleaned while there. No fresh towels, and the stupid smoke alarm would go off for no reason at all. 4:00 am we were woken. The breakfast was free but we were not told it was by reservation only. This could be such a great place if they would give you a decent value for your dollar. That $18 cheeseburger was ridiculous as there was nothing special about it and it was served cold. Bottom line- train your employees more thoroughly, drop some of those prices, and for the love of all that's holy please make it easier for those of us who are disabled. read more

Great Wolf Lodge - Inside water park. - Resorts Near Me - Grapevine, Texas

We have been wanting to come here for a couple of years. Finally had the chance this past weekend to visit. Timing is the key to visit this North Texas gem. We were able to be offered a great lodging rate by signing up for their email offers. It could make a lot of difference by saving hundreds of dollars. You are able to pre check in on your phone the night before and get a wristband for the water park at 1pm on check in day. This wristband also serves as your room key and your linked credit card for incidental charges if you choose to use it this way. Amazingly our room was ready at 1:45 pm beating the standard 4 pm check in time. Most properties won't let you check in till late afternoon like 4 or so. Our King suite was more than adequate for the 3 of us. I would say beyond 3 you may consider a cabin suite or similar for space reasons.The room was clean and included a microwave, fridge, and coffee maker. Did I mention a sleeper sofa? A/C and thermostat worked pretty good for mid May. I added on the the dine option for 1 day and it came in handy. Breakfast was great lots of choices on the buffet. It included a drink in the package. We visited the pizzeria for lunch and only waited for about 10 mins for our pizza and Sun to come out. The sub was decent but wasn't served hot like I expected with melted cheese. With the meal package which was $79.99 per day for breakfast and lunch you'll get breakfast included and a $10 per person credit for use at any of their on site eateries except for Starbucks. The water park itself is nicely laid out. There is a toddler area in the front and all the larger water slides in the back. I would say most of the slides are family oriented except for the toilet bowl and howlin tornado slides these are high thrill rides that could create motion sickness or dizziness if you are sensitive to it or have small kids. There are height limits so be aware.The wave pool and 4 ft pool with basketball goals and obstacle course were my daughter's favorites and she loved them. Great Wolf did a great job as a family resort for us. I will definitely be making a reservation again for next time. My only gripe was the robotic check in attendant who swiped my credit card twice causing a problem for me and my cc company but I managed to get it cleared up and fixed. Howl Howl way to go Great Wolf!!! read more

I saw so many furrys it was insane!!!!!! Barked at people, howled, and crawled on the ground. Honestly loved it,go here for entertainment.

Came here for a little get away with my little one she is 2. Overall the place is super nice had fun outside in the pool and also the indoor pool. Wasn't a fan of waiting an hour after check in to get out room if check in is at 4 we need to be in the room at 4. A little over priced but that didn't shock me someone has to pay for all the nice amenities lol. Definitely would rate it a 7/10. read more

Great Wolf Lodge - Menu from one of the places we ate at. - Resorts Near Me - Grapevine, Texas

Honestly this place lacks in so many ways it's painful... I have stayed here multiple times before writing this review so it could be a fair evaluation. 1. No shuttle service, none 2. They will not even call you a cab but you can walk to the front desk where they will provide you with some phone numbers. 3. There is no gym they removed it for storage, probably should have put in a desk with a used computer and printer AT LEAST. 4. Their bars are not serviced except at the water park, service is terrible everywhere, except Emma and Eric(these two are exceptional at their job and seriously should run this place) but you will be enjoying your drinks in a sana with one million screaming kids, enjoy. 5. Food is mostly unavailable even when at full occupancy. 6. If you forgot toothpaste or small toiletries, too bad, maybe you can buy it at the gift shop, but probably not. 7. Most of the staff are rude when you ask why they don't have these resort amenities yet charge a resort fee. 8. Breakfast is ok but they only restock the cheap crap so, get there early to get your $20 per person. 9. When I questioned about why they have a resort fee yet have no amenities a resort should have I was referred to the $60/hr "topgolf" virtual reality game. Seriously I pay a resort fee for a video game!! WHAT!! 10. There is no business center here, nothing, bring your entire home office if you have anything you need to get done. 11. Staff is a bunch of young kids, so customer service isn't great. There are a few shining stars and I hope they get moved to management because this place needs their guidance. 12. If you are out of shape you will be waiting forever for the slowest elevators on the planet, I lived in Cali in a building from the 50's and the elevators are rockets compared to these cubed turtles. YOU WILL BE USING THE STAIRS IF YOU WANT TO GET ANYWHERE IN ANYTIME THIS DECADE. 13. NO HOT WATER IN THE MORNING AT FULL OCCUPANCY, NONE! But the rooms are big, with a hot tub you can fill with cold water. Thanks, sweet, you guys are rockstars. I wrote this review from an adult point of view as we are the ones spending the money here. But... for over $300/night with fees they should do A LOT better. SO MANY THINGS LACKING AND MISMANAGED. Who ever is running this place needs to be let go. This is worse than a motel 6 but with a water park. It could be a place but training and amenities needs to be reviewed. KIDS LOVE THIS PLACE!!! THERE ARE SO MANY THINGS PARENTS CAN BE CHARGED OUTRAGEOUS PRICES FOR. THEY DO CATER TO THE CHILDREN FANTASTICALLY!!!!!! SO THAT'S AWESOME!! But... TAKE YOUR KIDS TO DISNEY, it's the same price and they are professional and won't hang up the phone on you when you call the front desk. I will be writing reviews on other GWL in the future. This one failed badly. I hope they get it together. GWL I am a professional clown, International coach, I've worked with kids for a long time, but I'm also an award winning management professional, you need help, get ahold of me. read more