This establishment advertises themselves as "We all speak English, we have the best nail techs in Texas. We are very clean and friendly. What ever we have to do we will make are customers Happy. We provide the best service in Texas. So come on in and see us !"
I'd give zero stars if I could because my experience here was not as advertised. Usually whenever I go into a nail salon, I just mind my own business and browse my phone. I called and requested an appointment for a mani/pedi at 3:30 today. Immediately when I walked in, I did not have a good vibe. The person greeting me barely spoke English, and directed me to someone who could understand me better. Obviously there was a language barrier, since their native tongue appeared to be Vietnamese. Multiple times during the service my technician, who was an older lady, kept fussing in Vietnamese about other customers' appearances to the other technician sitting next to her. I ignored it and just kept to myself, even though I understood what she was saying in Vietnamese. Then when I was seated with another technician for my shellac manicure after my pedicure was finished, they asked me what color I wanted on my nails. I told them I wanted a lighter blue, but forgot what number it was. The older technician who did my pedicure came and brought the color that was on my toes, to which I told them politely that I wanted a different color. She ended up walking away in a huff while scoffing, but not before blurting in Vietnamese that I was crazy to her other coworkers.
I bit my tongue while the technician doing my nails finished up my mani, so that I could calmly process how to address this to the owner of the salon without making a scene because it was packed. After I paid, I asked calmly in Vietnamese who was the owner of the business. Right away when I spoke in Vietnamese, the girl who rang me up looked like a deer in headlights because she probably didn't expect that I understood everything that they were saying while I was there. I told her and the owner, who was a guy with his hair tied back in a man-bun, in Vietnamese, that I did not appreciate being verbally abused when I came in to unwind and relax. The guy apologized and said that they were busy and that's why the older technician acted that way. I continued the conversation in Vietnamese because I did not want to disrupt the experience of the other customers, but calmly told him that that isn't an excuse to be rude since I've worked in customer service related jobs. They offered to bring the technician to apologize to me, but I refused because what was said had already been done. I told the owner that while I was sitting there I wasn't the only customer that was talked poorly about in Vietnamese in front of their faces, and that they should be mindful of what is said while customers are present. Instead of diffusing the situation, or finding another alternative to make their customer "happy," they just offered an insincere apology and said that they would talk to that specific technician, and seemed to excuse this type of treatment as okay because they were "busy."
I think I wouldn't have posted this review if the owner would've had a sincere apology, and better response to his employees' rude behavior. I get that you're busy, and it's a Saturday. I understand that language barriers can be difficult to navigate, but I was patient with them throughout my service and that does not excuse that his employee was being rude, and had a bad attitude. They're lucky that a majority of people that come in don't understand what they're saying. Being "busy" is not a an acceptable excuse for the unprofessional behavior that was displayed today. I told them that I would not be coming back here and left.
Long story short: Don't come here if you want to feel uncomfortable while someone is talking about you in front of your face behind the cowardice of their own language because they think that you don't understand them. Clearly, all of the employees at this establishment do not speak English fluently, and advertising yourself as the "best service in Texas" is a far reach from the experience that I received today. I did not walk out a "happy" customer, so maybe this place should brand themselves differently. read more