The entire experience was positive. I was referred to this company by a very dependable builder…read moreand am grateful to him for contacting me with their number to research and repair our foundation issues. I was having to take this task on solo, as my husband suffered a massive stroke and was not able to be of much help. John came out more than once to research our issues and concerns with the engineer. They were very knowledgeable, professional and patient with my questions. I was very anxious over the whole project, but they explained everything thoroughly and made recommendations based on their findings. The plans and estimate of services were detailed, drawn up, and presented efficiently. Karen in the office was extremely helpful and kind when I would call with any questions, etc. and John always returned my calls promptly and was very attentive. Ivan, Bryan, and Raul were part of the team onsite and gave me daily updates on what they were going to be working on. They did uncover a couple additional issues and presented them to us with an explanation and pricing to do the extra repairs. The entire team showed up every morning on time, were very polite and respectful of our property and hardworking. Everything was left neat and clean every day before they left. They provided the solution we contracted for with them on time. Our village inspector commented on what he saw as a "job well done", so kudos to all of you that were a part of this project at our home! I highly recommend Safeguard Waterproofing/Ram Jack of IL. They are a highly dependable company for anyone who experiences these types of problems.

AVOID AT ALL COSTS!!! Here is a list so you can read everything we've been through with this…read morecompany. Spent over $10,800 in 2020 to have interior drain tile and a landing drain connected to a new sump pump Had water enter through the doorway by the drain 3 times since 2020, with the most water coming inside September of 2022 Called Safeguard in September 2022. Safeguard refused to even check the system, sent us a quote for $1,800 more work to "fix us up" without even checking anything on our property Had a 3rd party company out to inspect the drain that Safeguard refused to check. Discovered they breached our contract and connected the drain to village stormwater tiling without our consent or the consent of the village. Discovered they did not get a final inspection with the village Have never received as much as an apology. Instead, Safeguard blamed us saying the drain was clogged with leaves, and that is why we flooded. This was disproved by Roto-Rooter. The company refused to fix anything and did not respond to requests until I submitted a formal complaint on the BBB website exposing the breach of contract Have spent months (5) trying to come to an agreement we are comfortable with in order to have them out to fix the work They do say they will repair the work for free, BUT... They tried to get us to waive their liability should the village fine us for the stormwater connection There will be NO WARRANTY of this free work. So, if the concrete starts breaking a few months after the fix, they're not liable They claim they did not connect the drain incorrectly, and they are doing this fix to appease us (even though I have my contact that clearly states what was to be done, and a signed letter from the president stating that they did in fact do something else) As a result, we asked for a simple 1 year work and materials warranty just to ease our fears about something breaking in the future. Their response- WE WILL NOT ALTER THIS CONTRACT Bob, John and Karen have been nothing but awful to work with. They are argumentative at best. The amount of times sarcasm and ALL CAPS have been used in emails by Karen, as well as the amount of times my husband has been screamed at over the phone or in person by Bob and John are immeasurable. As soon as you write them a check and they finish the work, they're done. Even if they blatantly breach your contract (like with us), or the work is faulty, they will not fix or stand by anything in my opinion. They claim they have one of the strongest warranties in the business- I assure you this is a lie. If they do work and it never breaks, consider yourself lucky, because if something goes wrong and they treat you like us, they will not help you in any way shape or form to solve the problem. Instead, they will blame you as the customer and ignore you until you become too loud to ignore. Do yourself a favor, spend a little bit more money and go somewhere else that actually backs up their work and treats their consumers well. This is not that place. RUN AWAY.

Great team Great service…read more Great Price Water in the basement , called here after a friend's reference. Spoke to Dawn and had a crew out here the following morning The crew was fast efficient and found the monster crack in the foundation and sealed it in a reasonable amount of time. Thanks all who helped me keep the finished basement dry and helped me maintain my sanity because water in a finished carpeted basement is every homeowners nightmare. Thanks guy , you're all amazing I highly recommend this business Be safe all Bob

I contacted Northern Illinois Waterproofing because I discovered a leak in my basement. From the…read morefirst call/text to the last, I received top notch service. I had a lot of questions and they were all answered before the service started. On the day of the repair Mark texted letting me know he was on his way. The repair was completed in under two hours, he explained what he did, and again was patient with me. I feel I made the right choice.

We called about our stairs they were in bad shape broken and hazardous. We needed our stairs done…read moreASAP they came out quoted and started the repairs I was blown away with how beautiful they came out. Great job and affordable

Super responsive, honest estimates without any up-selling, and quality workmanship done on time…read more They even threw in some extra work free of charge because they felt it would be helpful after they began. I cannot recommend these guys enough!

Julian was very responsive to messages. He came out quickly for a quote which was very reasonable…read more I was expecting the price to be way more. He explained everything to me and addressed my concerns. Julian and his team came back exactly one week later. They arrived on time and were very kind and professional. I was unable to move my washer and dryer, but they had no problem taking care of it for me. When finished, they moved and hooked everything back up for me. Throughout the process, Julian showed me exactly what they were doing which I really appreciated. They even connected the drain hose from my furnace to the drain tile. No additional cost. Julian had multiple ways I could pay which I really appreciated too. My basement has been dry ever since they completed their work. I highly recommend Wizard Basement Waterproofing to everyone.

Thank you so much. You guys made what could have been a nightmare into a great experience…read more Julian was straightforward and easy to work with on pricing, which I appreciated. No games, just clear communication. Pablo and the crew were excellent. They got right to work, moved fast, and kept everything clean the whole time. You can tell they know exactly what they're doing. They went above and beyond to make sure everything was done properly, not just quickly. We had a foundation crack repaired, a French drain installed, and new underground gutter lines run. Everything looks great and was done the right way with solid materials. What stood out most was how efficient and professional the whole crew was from start to finish. No shortcuts, no mess left behind. Would definitely recommend them if you want the job done right the first time.

Wow! Great team! 5 Stars for their work and customer service! Do not hesitate to use their work!read more

Excellent work from start to finish! I highly recommend Accu-Dry !…read more Very happy with the outcome. Nothing but professionals from the phone conversation to the technician! Thank you so much!

Quick response to a quote. Honest and did not oversell beyond what was needed. Quick scheduling…read moreand great work.

I've used Foundation Crack Fixers for 3 properties that I own…read more Alex is great, professional, observant and explains the ends and outs of what's needed. Quality work at a decarnt cost. I highly recommend this co.pany.

Vince and the team were great. The technicians who handled the repairs were very informative--they…read moreshowed me all the issues and went above and beyond to make sure my water leak was fully resolved. The pricing was also very fair. Emi, thank you for making the payment process so easy. I really appreciate the excellent service.

Had a basement foundation crack. I dealt with Anthony (sales) & Omar did the work. Both were…read moreefficient & professional. Work was scheduled & done quickly. Their 5 reviews are correct!

I contacted Atlas to view the basement walls which were crumbling. Kaz Wleklinski came to my home…read moreand gave me an estimate. I discussed a previous estimate from another company, and he informed me that doing what they recommended would potentially cause structural damage. I verified this independently. He did not try to upsell me, only pointed out what was needed. I also talked to an independent contractor who used Atlas for a number of services and was pleased with the work. He did not pressure me but gave me time to research the estimate, which had a 10% discount. I recommend this company and especially Kaz who earned my trust. Everyone I spoke with was courteous and helpful. Carol G.

I called them for an estimate the agent Tonna called me back with questions. I needed an estimate…read morefor sagging floor under my crawlspace which I found this company online who stated they specialize in crawl spaces/sagging. Ms. Tonna asked me how tall is the crawl space being a woman not an expert I didn't know but I know you can sit up in it. She told me since I didn't know the dimensions she could not schedule anyone to come out.I never heard of anything like this..