Worst internet reliability. Up down up down. Better not trust them if you work from home.read more

Spectrum - 17315 Silver Parkway Fenton, MI 48430…read more(866) 874-2389 12-12-2024 If you can avoid spectrum service, you will be happier! I'm not sure the stress delivered by these clowns is worth the trip? I attempted to reduce my cable service to a more reasonable price. Because the idea of paying $180 a month for service that used to be $40 a month is obscene. I spent more than two hours on the phone talking to three different people at spectrum and we finally came to an agreement of a plan at $44.97 a month. That included just Internet service, home, phone service, and spectrum TV app. As part of that deal. I have to turn in my cable boxes and remotes, and when I attempted to do that at the Fenton Michigan store. I was told very rudely by multiple representatives, including Ronnie, The so-called manager that none of the changes I made this morning, on the phone were in place. And it felt as if I had to redo everything I had already done this morning with.him, lol! It's is extremely frustrating It is completely obvious to me, that companies like spectrum simply make things as confusing as possible, so even their representatives don't understand package plans, and discounts. It actually feels abusive as a consumer to be treated like this.!! Ronnie and his cohorts in the store were laughing at me and mocking me as well as lying to me about my cable service! Spectrum should be embarrassed for the way they treat their customers. It's completely obvious and intentional. Spectrum is Making it as confusing as possible, intentionally. With ann end goal. of billing for extra unwanted service. That should be very simple. All in the name of extra profits and commission!

Arbitrary cut off my phone service without authorization 4/26/21 and have still not corrected the…read moreproblem two days later. I am an essential service provider that have been without phones. I am unable to communicate with clients and vendors which including scheduling appointments and ordering medical supplies or drugs. I have been on the phone for over 12 hours today with Charter and no one has been able to correct the situation. I do not know what economic damages this has caused my small business while also dealing with Covid

Ok, where do I start. There is not a Yelp for the main headquarters of Charter so this is a company…read morethat works with and for charter and I believe the same company that has been to our home on twelve different occasions. There is an actual Facebook page dedicated to the horrendous service at Charter. Seeing as we are restricted, like many, in who we can have as our service provider for internet we are unfortunately at the mercy of this awful, awful company!!! It's too long to explain the NIGHTMARE that's been our service for a year now. We have had no compensation not one apology and still our service stinks! We have a huge fluorescent cable that goes from our front yard and literally wraps around our poor neighbors home and perhaps 20 small colored flags for SEVEN months!! We are at a loss? They have stated "we have exhausted all of our options at this point". What company runs in this matter? Has customer service been completely ruined by high up, greedy corporations with little to no sympathy for their customers who pay a bill yet have little to no service? Techs come out constantly, big bucket trucks, bright lights at 2am beaming into our home, three new routers and still nothing! It's odd, I made a complaint once about a local hospital that's rated I believe 2 stars and received nothing until I was emailed by a news reporter who was finally doing a story about these hospitals in my area and magically I had a representative contact me from the hospital. Charter on the other hand won't even give us so much as a pis- off on the phone, I would respect them more if they did. Then I would know they are being honest about what they provide which is nothing but stress and an ongoing battle to remove giant cables, flags and fix out service. I do apologize Charter I know it's tiresome when customers actually want what they pay for :(

Amazing service. They answered all my questions about Dish network and Directv. I even got a free…read moreinstall the next day. Highly recommend. Very experienced and professional.

From the owner: Direct Satellite Service Inc, serving the state of Michigan sInce 2010. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.

I had requested that TV services be terminated in June 2022. I returned all of the cable equipment…read more(receivers/DVR) related to the TV service. The company started a new billing cycle on 1-8-2023 and informed me of the charges on 12-12-2023. They included a $78 fee for cable TV services and a $21 charge for TV broadcast fees. I told them that all of the equipment was returned so there should be no TV related charges. They insisted that because they offer TV streaming over the Internet that the charges were legitimate and that they must be paid in full. I refuse to pay for services/rentals/fees that were not rendered and they would not take any action to resolve. Clearly this is criminal in nature. You cannot bill someone knowingly that a service was not rendered and use a hypothetical reason that one "could" use their services over the Internet while refusing to remove the charges. This type of activity is really fit for a RICO (Racketeer Influenced and Corrupt Organizations Act) lawsuit. I have filed a complaint with the Michigan Attorney General. The idea that they could force TV services without equipment to watch TV is absurd. The excuse that one "could" stream their content is absurd and they do not even care.

Charter would not let me change the password to my own email account without having my husband's…read morepermission first because he's the 'account holder'! Seriously. It's 2015! In a similar situation years ago, my husband gave Charter 'authorization' to let me change the account without his permission. We found out today, that the exception to that policy is 'password changing'. Really? And do I follow one step behind him as well? Considering I have ALL of the account information including four digit pin, address, zip, social security, etc., it is NOT a matter of protecting our account for security purposes. That's an insult to even use that as an excuse. They weren't helpful nor were they the least bit interested in resolving our issue. Due to a regulated industry, they continue to get away with horrible customer service and horrible policies. Deregulate them like the phone companies and things will change real fast. Calling Dish and Direct TV next!

Horrible customer service! They don't respond to issues with their products. They make returns next…read moreto impossible. Stay away from them. I would give them zero stars if availabl.

Solid signal is a disaster. this stinking site tries not to…read moreallow bad reviews. tthe dictation totally screws up and refuses to work. yelp sucks too I guess.

What an incredible experience. WAY better than the Comcast I switched from. Cables were neatly…read morerun and actually buried... something I couldn't get Comcast to do to save my life. Thanks so much! Love my new sat tv!!

Owner does his best to talk you out of anything that might require work. He doesn't seem able to…read moreretain help and is apparently afraid of heights. (He would not install a rooftop antenna due to pitch even though the next door neighbor has a rooftop on a much steeper/higher roof!)

Used this company for my Assisted Living facility. Really happy with the installation and timing…read more We saved quite a bit of money switching from Spectrum / Charter.

From the owner: New Edge Satellite is the preferred DIRECTV for business dealer. Whether you own a bar, restaurant,…read moreassisted living facility, gym, or hotel, our DIRECTV commercial team can customize the perfect solution for your business.