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    Great Lakes Pup

    1.3 (3 reviews)

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    4 years ago

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    The Family Puppy - Riley Wasson

    The Family Puppy

    (27 reviews)

    Not sure of what to think of this place... My husband and I…read morewent today to interact with different dog breeds. We left heartbroken and a little confused. The dogs were so cute. So loving, but when we asked if the dogs get walked...nope. Dogs are not let out of their cages unless someone requests to see them or their cage is getting cleaned. The employee seemed very knowledgeable and friendly, but then referred to the dogs as "product" when we asked about how long the dogs stay. She told us that they "get new product once a week, depending on if they are from Indiana or Michigan." I just don't know what to think. Many people walked out buying dogs in the hour we were there, which is awesome! But...not sure. When we were done visiting with one puppy, no employees were out to attend to us. We could have easily walked out with the dog. Puppy mill? I don't know. One dog didn't even want us touching her, she hid in the corner of the stall and growled when we tried to play with her. So sad :/

    ​I visited The Family Puppy today while in town for work…read more I was excited to see this place after entering the mall as i LOVE dogs. When i walked in I noticed there were designated places to interact with the dogs and puppies and there were a significant number of dogs in cages. There were at least 4 employees working, answering questions and taking out and returning puppies to their cages. There were maybe 5 families and or groups of people inside the store. I connected with a specific dog and wanted to ask questions about it. I waited at his cage for about 5 or six minutes. ​During the time I was standing directly in front of the cage, I made eye contact with 2 employees, and waited for someone to acknowledge me. Not once was I greeted or asked if I needed help. Meanwhile, I watched as every other family and individual who walked through the door was greeted IMMEDIATELY and offered assistance. ​I am a self-assured woman and I know my value, so their lack of greeting doesn't change how I feel about myself. However, I am sharing this so others are aware of the environment here. It is a shame that in a store full of families and pets, the "warm welcome" seems to be reserved for a specific demographic. ​The reality of my experience: Every single person was seen, except for me.

    Petco

    Petco

    (41 reviews)

    The only thing that is positive in this store is the young man running the aquatics. Finally…read moresomeone cleaning the Betta Fish bowls. He is amazing and has empathy for the animals in the store. Most of them in this store has suffered a long time until they hired him. He gives me hope for this location. Without him, the animals won't make it. Thank you Issac.

    I wrote a review about a year ago and gave it one star. A petco representative then reached out to…read moreme and seamed to have empathy for the situation and said they will work on it. So I went today to see what was going on. Not only did they not improve they almost downgraded their care for the animals. I walked straight to the birds because I have a bird at home (NOT FROM PETCO) so I feel very passionate about them! I walk over and see that the bird looks like it has been neglected for 3 months! The nails were so long they where curling in, the bird had clipped wing which I think is ridiculous especially if you are not gonna give the bird attention why clip its wings. Then I look at the enclosure itself and see one old toy then I see the water that looks like it was last changed two weeks ago. And the food had literal dust on it birds are dusty but come on I don't want dandruff on my food. Whilst I'm looking at all this terrible gross food water and care in general the employees are all sitting around the cash register talking while animals are basically being abused in their care. Overall terrible experience there is absolutely no reason for this care and I think there is no reason we should be shopping at petco period there are so many local places that actually care for the animals DONT COME HERE PLEASE.

    Premier Pet Supply - Brought my cat with me! She was not sold on the experience...

    Premier Pet Supply

    (17 reviews)

    I would give Pet Premier 5 more starts if i could!! There are so many reasons why they deserve to…read morebe recognized as the best. I love that Premier Pet Supply is a family business who is active in our metro Detroit community and regularly holds cat and dog adoption events with local rescues in their store. The store is very clean and organized with a wide variety of top quality natural supplements, pet food, treats, toys, and anything else a pet owner would ever need. They carry natural and organic brands as well as Michigan Made products. What you won't find in their store are food and supplements made with junk, chemicals and fillers that are commonly found in big box pet stores. It's comforting knowing that whatever i choose to purchase will be safe and healthy for my dogs rather than something that could be possibly harmful. I trust the quality of their products. What mostly sets Premier Per Supply apart from all other big box pet stores is their extraordinary customer service. The employees are welcoming, helpful and knowledgeable about all of their products as well as the health and wellness of animals. It's evident that they are not just employees but pet owners themselves that are passionate about educating customers on pet topics. They truly want to share their expertise and help you and your furbabies rather than just making a sale. Their DIY dog wash station is wonderful. You get your own private room that is supplied with top quality shampoos ear cleaning solution, and blow dryer to use for only $14.99. It's very convenient especially if you have a larger breed dog. They even offer to do the clean up for you. Over the years Pet Premier has expanded to 13 locations in the area. I highly recommend visiting one of them. You'll see why they were voted "Best pet store in all of Metro Detroit" in several publications. You won't ever want to go back to a big box pet store again.

    We went in as part of a yelp elite event, and then my wife and I shopped for the two cats…read more Located in a large and very busy strip mall, the store reserved several parking spots right in front for customers. The staff was great, friendly and helpful. Great selection of pet supplies, including harder to find treats. Large selection of the more healthy food choices. They have a washing and trimming area for dogs.

    Premier Pet Supply

    Premier Pet Supply

    (31 reviews)

    Premier Pet Supply is basically the only pet supply store I shop at! I am not a big fan of the…read morebigger pet stores given the quality of their service and variety in their options and I have had issues with other smaller, local pet stores as well in my area. The only pet supplies store that has consistently provided me with everything I need, positive experiences in the quality of their options and level of service, and great deals is Premier Pet Supply. Therefore, they get ALL my business! I love that everyone here is so friendly, genuinely enjoy working here, and are so knowledgeable! I love that PPS provides both "common" and more "unique" food, treat, and toy options so you get a little bit of everything. I love that they have a partnership with local organizations so you know they are passionate about being engrained within the local community. I also love that they provide pet bathing rooms at great prices for the amount of time you get in there, along with what they offer in their bathing services. I love that they have a rewards system for you to wrack up points to certain levels where you get rewarded! This company has truly thought through everything and it shows in all the products and services they offer. I love Premier Pet Supply and will always support them in all their endeavors and spoil my dogs with goodies from here always!

    I was highly disappointed today w customer service today while I walked in w Two Shorkies no on…read moregreeted me. I went to grab a matching harness for my older dog it wasn't until I helped my to trying on the merchandise that a young lady asked if I needed assistance. I responded no and began to help myself . Then another young lady proceeded to follow me around the store after I replied I needed no help. As I was paying one of the young ladies proceeded to play w the dogs which caused pulling she had no idea if my dogs were biters hence I think it appropriate to engage w me before u touch my dogs. As I proceeded to pay and ask about return policy I got no receipt and no bag because she said I only purchased one item. I have a customer frequent shopper card for a reason however I will not be going to this location again . Why on earth would you not give me a receipt if I asked about the return policy for a harness

    Great Lakes Pup - petstore - Updated May 2026

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