Friendly but not very welcoming. Brought in my Service Dog and I asked if he could just take a look…read moreat the cats they have. I know better than to let my dog touch a cat or another animal in the store--but the manager was so adamant--"no we've had so many bad experiences and these cats have had a bad history..." Well if he was more understanding of how official Service Dogs are and their handlers; he would be more educated. My dog and I have never had a response like that about not being able to just look at the cats or other dogs that are being shown for adoption; and we've visited dozens of pet stores. 2 stars to the Manager. 5 stars to the other employees for being welcoming to my dog. Very nice store by the way!

Love this location! Super close to my work, friendly and helpful staff and I always find my food in…read morestock!

Highly, HIGHLY recommend this family owned pet supply store! They have multiple locations, and are…read moreopen seven days a week. They have engaging, educated, fun loving staff that truly love animals. Did I mention educated? YES!! Shopping for my raw and or gently cooked crew is made easier when I have a specific need and need an educated opinion. Mike and Steve are beyond amazing!

I have been very impressed with this pet store!…read more Located at 13 mile and Southfield Rd, this store is tucked in a busy shopping center but don't let that deter you -- this place is spacious and so clean! Employees are willing to help you find anything and have been so kind when answering questions, too. I am a dog mom so I very much appreciate all the various dog toys, treats options, clothing, medications, etc that is sold here. You can essentially find anything you may possibly need. I love that they carry my favorite toy brand --Tall Tails. They're a bit more expensive but so durable and worth it! I have two dogs that love fighting over toys and these ones last forever! Will definitely be back soon to grab my dogs some more toys!

They have a lot of pet items and good prices. I was able to find a number of interesting things for…read moremy dog

I heard that this store opened up on Black Friday, and I never got to stop in and check it out. I…read morewas amazed with the large amount of dog food they had, with bigger bags as well. They had a lot more dog items than any other item it seemed. There was rows and rows of dog toys, food, beds, accessories, etc. We went to the cat section after and there wasn't as many food options yet, but we saw a lot of the big named popular cat food anyway. We even found our brand that we use. The best part was walking over to the wet food. We found Tiki Cat wet food - hardest cat wet food to find anywhere. No one has it. We have checked the major pet stores and other stores we shop at as well. You can only buy it online and it is rated as one of the healthiest by multiple vets. We decided to buy the two different options to try it out and see if our cats love it. They had quite a few cat toys, and some really cheap options. Across from the food, near the register, we saw rice and mice for sale, super cheap. They were adorable. Right above them, they had cute birds. These are the only live animals they have in store - no dog/cat adoption. I really enjoyed two other sections of the store. The fish area surprised me with LED tanks or Glow tanks - something my little sister would love. Quite a few of them came with a set that included rocks and a few decorations, along with a filter. It makes it easier to have everything you need, and with different designs. I loved the rocks they had as well. Another section was the bird feeder area. They had really pretty bird feeders and large bags of different bird food. They also had tiny little hanging food items or discs that were super cheap. We saw gourmet food items for critters, including birds. I am excited to buy a few in the spring. I was amazed to see wildlife food, like corn, for deers. I did not expect to see it. The employees at the register are very friendly, and were happy to hear I was excited about the wet food options. I am hoping they will bring in different kinds in the future! Looking forward to stopping by in the future.

Amazing experience and visit there today! Came in to get some different wet food for my picky…read moresenior cat to try and the ones I was looking for were on clearance. The gal that worked there saw me looking at the clearance table and made sure to let me know a different location cat food clearance also was in the store - which was MUCH appreciated! Upon checkout the guy worker was also pleasant and as he scanned made sure all the clearance prices were ringing up correctly which was amazing. As a customer, I definitely felt like my time being there was valued by employees and they both made sure to go above and beyond to cater what I needed. Will definitely be back to this location and I highly recommend it!

As a lifelong pet owner, I love coming to these type stores to see more speciality items and food…read morethat's available for my pets. Petco has done well with me over the past few years since my cat's on a special kidney diet, and as anyone who's had cats knows, their fussy eaters. After working with my vet about 2 years ago, we got puddy settled into her new diet and she's finally acclimated with her routine. When I was growing up we had a dog and we had that dog on Science Diet dog food. I also had a Beagle who ate science diet since he was over weight and getting these bags of food is somewhat expensive and this was before the day and age of the internet. So, coming to stores like this was imperative. But here's where I love Petco. In my area, there's only two stores that carry Puddy's Royal Canin wet food for her kidneys in the loaf style can, and that's Petco! (the other one's pet supplies plus.) I buy the cans about 5 or 6 at a time since a case (24 cans) is $70 on Chewy. The reason I get 5-6 can's at a time is because my cat's primarily on a dry food grazing diet. Wet foods only on request. Sometimes puddy will pass on the wet food for a few days and since I don't want it spoiling, I don't buy in large quantities. So, off to Petco we go. During the pandemic, there was a huge pet food shortage, and Petco saved me a few times by having it available and in stock when other places didn't. The food shortage went on for a good long while and it was rough there for a hot minute. But, they did me right and always came through when I placed an order and had it, compared to Petsmart who doesn't carry half of what I need anymore. The joy of shopping here is not only do they have my specialty food, but I can order in advance on their website and it'll be ready for pickup when I'm there. Sometimes they'll have it on sale and I do save a few bucks but I also like seeing what else they have here. I've picked up a few other things while here in the past which helps. The staff here's good, but for a while there, it was slacking. I appreciate them, especially post pandemic. They also do pet adoptions which is great. They have a grooming center for dogs, but puddy doesn't need grooming, so we don't go. I think they might have a vet area, but we have a specialty cat vet so I don't utilize that either. Overall, fabulous!

While my wife and I were looking for a hard to find food for two dogs that we were adopting, we…read morefound The Pet Beastro. Since we probably looked a little lost, one of the wonderful women working gave us a hand. She walked around with my wife and I, helping us find the other items we needed. We signed up for the club because we knew we would be coming back. Because of an error on our part, we bought the wrong size food. I called the next day and spoke with another amazing employee. She helped us place a special order for the correct food. This kind of service is what brings people back to your store. Thanks! And see you soon, because now we have the two boys home with us.

I came in here after seeing this shop in passing. Inside is really clean and cute! The store was…read morewell organized and overall very clean! There were lots of different sections for all different types of animals and the store workers were very nice! Would recommend!

WORST PLACE EVER!! I will never ever go back! Had boarded our dog 3-4 times in the past…read more Recently was last summer. She's a 10 pound Maltese, never ever bit anyone in 15 years of having her. Rude, insensitive, entitled lady behind the counter. Denied her treat of Denta Stix which shes had for ten years, saying it's a choking hazard. This lady was on a power trip, not nice, not welcoming, doesn't like her job obviously. Filled all the papers out. Dog had all necessary vacinations. She bent down and tried to put a lease around her neck. Dog has cataracts and is hard of hearing too. Dog snipped at her. I asked her to give the dog a few minutes to calm down since this is a stranger she cant see trying to put something around her neck. She refused and told us she couldn't take out dog!!!! At the last moment before we leave for out week long vacation she says she can not take the dog!!!!!! No apologies just flat out can't take her!! We had no one or no where to take her since it's the Fourth of July weekend!! This person didn't care about any of that. Ruining our vacation didn't matter to her. To top if off I was told by a Danielle that she'd hate to report my dog to animal control if she bit anyone!! This dog who has had a rabies shot was going to be reported to animal control?? Are you kidding me? For what for them to come take and euthanize her? Stay far away from this place. The store manager was no better except supporting his staff! I wouldn't leave a fly here!!

Always a fun time shopping here, especially if I bring my dog. This store stays pretty clean…read moreconsidering what it is. The employees are friendly and the prices are reasonable.

It's a nice store, but they heavily push grain free foods and raw diets, which is the complete…read moreopposite of what most veterinarians recommend.

Rocko's is my one stop pet store. They have always gone out of their way to help me find what I am…read morelooking for. I pass 3 pet stores on the way to Rocko's for a reason. Look no further...Rocko's will soon be your goto place for pet supplies too!

Lou's is the coolest place in town! You can definitely tell the owners + employees take a great…read moredeal in pride in their pet shop. There's so much to see and explore at Lou's! There's baby bunnies, tortoises, reptiles, little critters, and even birds. Don't forget about a wide assortment of pet toys, treats, food and supplies for every pet need as well. My dogs LOVE that they carry Tall Tail dog toys. Everything is priced just right too! What makes Lou's unique is they offer a lot of fun education and learning opportunities for anyone in the community. Children can volunteer at Lou's to instill a great work ethic at a young age. This also allows your kids to learn about nature and what it takes to own a pet. Stop in today and spend a few hours exploring every inch of Lou's. You won't regret it.

Great locally owned establishment. They take good care of their animals, they keep a variety of…read morereasonably priced products for any animal genre. Just visiting is like going to a small zoo. Over the years they've had giant fish, snapping turtles, tortoises, pythons, giant rabbits, lizards, chameleons, and even a ring tailed Lemur. The less ornery ones even wander the shop. I enjoy asking the tortoise questions about aquarium equipment like hes a helpful employee. Just watch out buying aquarium plants, theyre healthy, but you might have some snail stragglers. (Two years later I still find them in my tank and thats on me for not quarantining properly)

I visited the store after seeing a dog available. I BOUGHT THE DOG. THE YOUNG PEOPLE THERE WERE…read moreAMAZING. VERY KNOWLEDGABLE AND EXPERIENCED. Ronin who helped me was exceptional!! I know I will be extremely happy. They were all kind and patient and loving to all the animals there. Great experience!!

​I visited The Family Puppy today while in town for work…read more I was excited to see this place after entering the mall as i LOVE dogs. When i walked in I noticed there were designated places to interact with the dogs and puppies and there were a significant number of dogs in cages. There were at least 4 employees working, answering questions and taking out and returning puppies to their cages. There were maybe 5 families and or groups of people inside the store. I connected with a specific dog and wanted to ask questions about it. I waited at his cage for about 5 or six minutes. ​During the time I was standing directly in front of the cage, I made eye contact with 2 employees, and waited for someone to acknowledge me. Not once was I greeted or asked if I needed help. Meanwhile, I watched as every other family and individual who walked through the door was greeted IMMEDIATELY and offered assistance. ​I am a self-assured woman and I know my value, so their lack of greeting doesn't change how I feel about myself. However, I am sharing this so others are aware of the environment here. It is a shame that in a store full of families and pets, the "warm welcome" seems to be reserved for a specific demographic. ​The reality of my experience: Every single person was seen, except for me.

Here's a glowing review for that wonderful dog groomer:…read more --- Today I brought my 8-year-old Cavalier King Charles , who hadn't been to the groomer in over a year, to Canine Divine and I couldn't be more pleased with the experience. I was very worried about how he would react since he hasn't been to the groomer in such a long time, but Lori & Bianca treated him (and me ) with such kindness and patience. Despite his many snarls and tangles, they gave him a beautiful full cut, and he looks so much happier and comfortable now. I am very happy with the care and professionalism they showed. I highly recommend Canine Divine if you're looking for a friendly and skilled groomer for your fluffy friend.

Been going here for years and they were good for the most part, even though my dogs left with a TON…read moreof hair not blown out. The last few times they cut my dogs choppy. So when I dropped them off I explained that and they seemed to understand. Picked my dogs up and they said the boy was nipping so they put a muzzle and that they couldn't dry behind his ears. When I got home the next 2 days I noticed the boy had a bunch of pieces that were not sitting with the rest of his hair. But his behind is what took me for a loop. It was not brushed nor was it cut properly. So I texted them and they said he was doing flips and what not, which they never said when I picked him up. I stated they should have called. Almost 24 hours they sent a Humanity Over Vanity text. I'm sorry, if my dog was in that much distress they should have called and had me pick him up to not force him to go through a so called "groom" just to make and extra $60 bucks. Unacceptable. I will be reporting them. You said he was nipping you so you put a muzzle on him. Yes, I said when my sister brushes his back side he nips at her. Yes, everything has changed for him, but not his groomer. What was news to me is him doing flips. Don't lie and say I wanted my dog in distress bc you know well enough I would never want my dog in that much distress. Instead, you muzzled him, didn't brush him and sent him home. You never explained his back side could not be brushed. It's happened more than once. The last time before this time when I brought them in, my female dog was super choppy, but I didn't complain. When I brought them in last week, I asked if anyone different groomed Lila and you guys stated no therefore, I said last time she was choppy if you can, please make sure they're not choppy. Instead, this time, my male dog backside is super choppy and not brushed. Please send me the surveillance of my dog doing flips and I will go ahead and delete the review, thanks.