I love this store because of its wide variety of animals it caters towards. Birds, Guinea pigs,…read moregerbils, hamsters, various reptiles and amphibians, and aquatic species as well. Most employees are well rehearsed on animal needs or at least the ones that they own themselves. I signed up for the pet club to earn points and get discounts since I have 2 fish tanks and 14 female Guinea pigs! They were super helpful and the owner was extremely friendly when giving us information. They went above and beyond when trying to find the best deal for a 60 gallon tank. Even helped load the heavy oak stand into the truck after hours. Helped with tank stocking so it would be a very peaceful community with lots of live plants which are low maintenance. Wonderful selection of Guinea pig toys, mine can't get enough of them! My ONLY complaint with this store is the sale of live animals. They have wayyyy too many Guinea pigs in the cages and too many rabbits in small wire-bottom cages. They do however have plenty of food, water, ect but no room to run & high chances of disease spreading. Rabbits and Guinea pigs run a high chance of spreading diseases which are deadly to Guinea pigs. The acrylic tanks/cages allows for too much ammonia build up which can cause URIs. For an unsuspecting new pet parent, they would shrug off as sneezing. Antibiotics are fairly cheap but has to be bought from a vet after diagnosis which many parents wouldn't do for a "childs pet". There are soooo many Guinea pigs in shelters and rescues in need of new homes and wish that they'd try rehoming before mass breeding at the store. Also, don't buy hamster, Guinea pig, or small animal cages here! None are large enough or for hamsters offer deep enough trays to fulfill the minimum requirement of 6-8in of bedding. For Guinea pigs, Midwest, C&C, or homemade is the way to go. Hamsters have more suitable options both store bought and homemade, just do some research!

They are not open. Maybe they moved? Website is down. So sad. Did have a good selection of fishread more

It's a nice store, but they heavily push grain free foods and raw diets, which is the complete…read moreopposite of what most veterinarians recommend.

Rocko's is my one stop pet store. They have always gone out of their way to help me find what I am…read morelooking for. I pass 3 pet stores on the way to Rocko's for a reason. Look no further...Rocko's will soon be your goto place for pet supplies too!

I've been taking my dogs there a few years and let me tell you.every time I take my dogs there…read moretheir private parts are nicked and they are scared to even get back in the car for 2 weeks. I specifically have directions on how I want my dogs to be groomed to the person who took the appointment and the groomer Cindy,(whatever her name was) to keep my dogs face and to give them puppy cuts to both. My dog ended up being shaved to the bone I'll post a picture of him but absolute worst grooming service I've been too and enough is enough!

This place sells very sick puppies with parvovirus. You won't know they are sick until shortly…read moreafter you get them home where you'll quickly realize that your beloved new family member is very I'll and needs emergency veterinary care whichever will cost you hundreds, if not thousands. When you call Donna, the owner, she will refuse any responsibility. This place also groom's and has had dogs die from being soaked in chemicals. Google it; it's verifiable. Please do not support this horrible business! Let's shut their doors once and for all so no more dogs have to suffer because of this awful place!

Thank you, Joyce! I brought our dog, Charlie, in today for a…read morebath and a haircut. We've lived on the eastside until recently and had been going to the same private groomer since Charlie had her first grooming experience, almost nine years ago. So it was with great trepidation that we took Charlie to a "Big Box" groomer. I was immediately put at ease when we entered and were greeted warmly by the two young ladies at the grooming reception desk. They welcomed Charlie as if she were their own dog and I was truly overjoyed when I picked her up a few hours later and saw the beautiful job Joyce had done with Charlie's cut. One of the best cuts our pup has ever had! Thank you, again, Joyce, and to all of you who took such great care of Charlie and her nervous dad! We'll see you all in a couple months! Sincerely, John G.

Hello, I'm writing…read moreto express serious concern over a recent grooming exper ience with Joyce at your 26 mile rd Utica, location on 06/20/2025. It was immediately obvious that she was inexperienced and unsure of how to groom my Pomeranian. The haircut was uneven, completely botched, and to my horror, she even cut off my dog's whiskers. Since that visit, my dog has been noticeably traumatized--nervous, jumpy, and not acting like himself. Whiskers are essential to a dog's well-being, and any properly trained groomer should know that. I understand that employees must learn, but it should never be at the expense of someone's pet. I ask that Petco better supervise and train new groomers before assigning them to customers. This was a very distressing experience, and I won't be bringing my dog back. Sincerely, Justa

I found this site when Amazon was out of N-Trails. Becky is delightful to work with. She gives a…read morekind and personal touch that is rare these days. She even called me to address a question I had emailed. The treats came well protected. As a freeze dried product, there are often a lot of crumbs at the bottom but not with this order. Supporting a small business is a bonus that makes you feel good.

Great selection of healthy grain-free pet food! The staff is very knowledgeable when I have…read morequestions about what I should be feeding my pets. I love the large selection of items available in the freezer.

They have a lot of pet items and good prices. I was able to find a number of interesting things for…read moremy dog

I heard that this store opened up on Black Friday, and I never got to stop in and check it out. I…read morewas amazed with the large amount of dog food they had, with bigger bags as well. They had a lot more dog items than any other item it seemed. There was rows and rows of dog toys, food, beds, accessories, etc. We went to the cat section after and there wasn't as many food options yet, but we saw a lot of the big named popular cat food anyway. We even found our brand that we use. The best part was walking over to the wet food. We found Tiki Cat wet food - hardest cat wet food to find anywhere. No one has it. We have checked the major pet stores and other stores we shop at as well. You can only buy it online and it is rated as one of the healthiest by multiple vets. We decided to buy the two different options to try it out and see if our cats love it. They had quite a few cat toys, and some really cheap options. Across from the food, near the register, we saw rice and mice for sale, super cheap. They were adorable. Right above them, they had cute birds. These are the only live animals they have in store - no dog/cat adoption. I really enjoyed two other sections of the store. The fish area surprised me with LED tanks or Glow tanks - something my little sister would love. Quite a few of them came with a set that included rocks and a few decorations, along with a filter. It makes it easier to have everything you need, and with different designs. I loved the rocks they had as well. Another section was the bird feeder area. They had really pretty bird feeders and large bags of different bird food. They also had tiny little hanging food items or discs that were super cheap. We saw gourmet food items for critters, including birds. I am excited to buy a few in the spring. I was amazed to see wildlife food, like corn, for deers. I did not expect to see it. The employees at the register are very friendly, and were happy to hear I was excited about the wet food options. I am hoping they will bring in different kinds in the future! Looking forward to stopping by in the future.

They gave my friend a snake with an upper respiratory infection, indicating the snake wasn't being…read moretaken care of very well. She also tried to contact them numerous times and didn't contact her until 11 PM on a Saturday night. Very unprofessional for a company with over 90,000 followers on instagram. This whole ordeal is ridiculous and should have never happened. Save your time and money and go to a better reptile facility.

I got a short tailed python from them it won't eat took their advice on everything they told me to…read moredo but he still hasn't ate once for me I've kept these guys for years. They used to call me back but now they won't. Hope he lives :( it's like he doesn't even know how to eat offered him live and frozen thawed. My house is quiet and warm all the time. I'm not handling him unless he poops or pees. He's got fresh water everyday and a dark small tub. Praying he makes it. Never ordering from them again. Used to love watching Brian's YouTube videos now I don't anymore

Cal has a cool store, is very friendly, and has good quality pets. I got a couple fish and some…read moreshrimp here, along with some plants like guppy grass and frogbit

Owner knew what he was talking about and was very helpful when we were purchasing a fish for our…read morenephews birthday.

Premier Pet Supply is basically the only pet supply store I shop at! I am not a big fan of the…read morebigger pet stores given the quality of their service and variety in their options and I have had issues with other smaller, local pet stores as well in my area. The only pet supplies store that has consistently provided me with everything I need, positive experiences in the quality of their options and level of service, and great deals is Premier Pet Supply. Therefore, they get ALL my business! I love that everyone here is so friendly, genuinely enjoy working here, and are so knowledgeable! I love that PPS provides both "common" and more "unique" food, treat, and toy options so you get a little bit of everything. I love that they have a partnership with local organizations so you know they are passionate about being engrained within the local community. I also love that they provide pet bathing rooms at great prices for the amount of time you get in there, along with what they offer in their bathing services. I love that they have a rewards system for you to wrack up points to certain levels where you get rewarded! This company has truly thought through everything and it shows in all the products and services they offer. I love Premier Pet Supply and will always support them in all their endeavors and spoil my dogs with goodies from here always!

I was highly disappointed today w customer service today while I walked in w Two Shorkies no on…read moregreeted me. I went to grab a matching harness for my older dog it wasn't until I helped my to trying on the merchandise that a young lady asked if I needed assistance. I responded no and began to help myself . Then another young lady proceeded to follow me around the store after I replied I needed no help. As I was paying one of the young ladies proceeded to play w the dogs which caused pulling she had no idea if my dogs were biters hence I think it appropriate to engage w me before u touch my dogs. As I proceeded to pay and ask about return policy I got no receipt and no bag because she said I only purchased one item. I have a customer frequent shopper card for a reason however I will not be going to this location again . Why on earth would you not give me a receipt if I asked about the return policy for a harness

Where to begin? Our puppy joined our family in August 2018. I never had a dog before and l was…read moreoverwhelmed, to say the least. Neptune is a great and sweet dog but we had some barking issues EVERY NIGHT about the time we wanted to sit and unwind from our day-despite him getting plenty of exercise. At times, Neptune would bark in the middle of the night for over an hour, or more. While I am sure he heard something, we heard nothing and it was extremely frustrating. Also, Neptune would get so hyper when a door opened or someone was at the door, we worried he would run out. Dave, Michelle, and their amazing staff provided so much help and support from the beginning of the journey. I took K9's puppy class and as a result I was able to teach Neptune a few of the basics. At times I would go to the store at 25 mile and Van Dyke and I felt they were providing me therapy. As the barking continued, I decided to call and see about some training. Even though K9 Kindergarten was no longer around the corner, Dave and Michelle were just a phone call away and they certainly came to my rescue. Dave came over and we discussed my goals, which were to control the barking a bit and give Neptune some "off leash" experience by having him master the come command, which would also help with our fear of him running off. After a couple days of training with Dave you could see a difference, after a week the difference was amazing. My little dog that barked at everything (and nothing) was more calm and more confident, if that makes sense. When I used the come command he would actually come to me. I was amazed and a little upset I didn't do this sooner! Neptune easily allows me to put on his e collar, which he only wears a few hours a day and when he is off leash. I have to say I pretty much never need to "correct" him. If he starts barking and I tell him to "leave it", he stops barking. A MIRACLE! If the there is a knock at the door, he still barks but it's not as crazy and he stops upon me telling him to "leave it." If I can't find him in the house, I tell him to come and he does. If he is off leash and I tell him to come-he listens. It really has helped with our overall enjoyment of our sweet boy. I've had follow up questions and Dave and Michelle are always prompt at returning calls and eager to help with any questions or concerns. Also, it's so nice to give Neptune the freedom to run around (within reason and in a safe area) off leash. Dave's training has given us the ability to enjoy our dog throughout the day and not dread the evening hours which in turn makes everyone happier-especially me. It is also nice to not have the constant fear of him running off any time a door opens since we can calm him down with a simple leave it and tell him to come if he starts to go in another direction. Thank you Dave for training Neptune

Went there to have our dog groomed and the groomer completely shaved our dog, tale and all. Our…read moredog is a Bichon and this groomer refused our money back. I went in to talk to the owner and he tried telling me our dog was severely abused and mistreated. Our dog is 13 years old and very much a big part of our loving family so for him to accuse us of mistreating our dog is down right wrong and the owner refused my money back. I told him it is obvious the groomer has never groomed a Bichon before and he tried telling me our dog was so matted because he was mistreated. He refused to even reason with me and told me to wait seven months for the dogs hair to grow out and then go somewhere else. Really? You are the owner and that is how you treat your customers? Pathetic. My father who is elderly paid him $40.00 for a hack job. They didn't even clip his nails and I doubt they even bathed him. How do you take $40.00 from an elderly man and think that is ok? Sadly our veterinarian is leasing the back part of his store because I doubt I will ever go in there again and the vet will lose good customers because of the owners ignorance. To anyone who owns a Bichon....I do NOT recommend this place for grooming. In fact I don't recommend them at all. I see other reports that are not good either from other customers. Read them before you spend your money! You won't get it back and you won't be happy.