My dog had a scab the size of a pinhole on his leg. Grooming wanted to get the manager to see the spot in order to decline my grooming appointment. Second time this happened with my dog. Unbelievable read more

Thank you, Joyce! I brought our dog, Charlie, in today for a bath and a haircut. We've lived on the eastside until recently and had been going to the same private groomer since Charlie had her first grooming experience, almost nine years ago. So it was with great trepidation that we took Charlie to a "Big Box" groomer. I was immediately put at ease when we entered and were greeted warmly by the two young ladies at the grooming reception desk. They welcomed Charlie as if she were their own dog and I was truly overjoyed when I picked her up a few hours later and saw the beautiful job Joyce had done with Charlie's cut. One of the best cuts our pup has ever had! Thank you, again, Joyce, and to all of you who took such great care of Charlie and her nervous dad! We'll see you all in a couple months! Sincerely, John G. read more

I have been taking my dog to a different location for years to be groomed. I arrange my schedule today to take my dog for her scheduled appointment, only to be told she can not be groomed at Petco because of a heart condition she has had since birth. I completely understand the liability behind it. However, medical history should be reviewed before a dog arrives for an appointment to see if there is an issue. I definitely will NOT be bringing my other pup for grooming after this experience. To make matters worse, the " grooming manger " was not very professional. Be aware of disclosing your dogs health information. read more

Joyce took such good care of my dog, and gave her the cutest haircut ever. Definitely will be going back to her!! She's amazing!

I usually go to Petsmart more, but I love stopping in at Petco as well. The store has a different setup, but the same type of animals. They have guinea pigs, ferrets, mice, snakes, hamsters, lizards, snakes, birds, fish, cats, gerbils, chameleons, iguanas, geckos, etc. I think it is awesome that they have a huge turtle tank. There are lots of things you can buy for tanks for turtles and other animals such as snakes and lizards. They have everything a pet can need. They have a cute home furnishings area and a salon (closed on tuesday and thursdays). I also love the mini cat adoption area, but I wish they had more. They were all older cats today. We also saw a VetCo clinic. Something interesting I saw was the raw premium food and treats. Quite pricey option, but a smart one. This store is super clean. read more

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Huge shout out! Rescued a German Shepard 2 yr old female, Had her for a while but she's still shy with new people in these instances. First time there & Joe took the time to make her feel comfortable & she warmed right up. Thanks again for the extra effort it meant the world to the both of us for her to be comfortable! read more

Petco - Happy dog coming home! - Pet Stores Near Me - Utica, Michigan

I have a husky who is very vocal, he always goes to pet smart and they always take care of him, today he came home traumatized, his butt fur was hardly trimmed and he was upset all day. Idk what they did to him: but he never comes up this angry, we always go to pet smart and never have an issue with our rescue . Tonight we did. He's been abused and he came home upset. I don't think he was treated with love do not come here if you have a rescue read more

I give the location a three only because the workers there (Elizabeth) was very knowledgeable and helpful when it came to information about the glo betta fish I was purchasing. Unfortunately right away I noticed the Betta was not moving as much and her water had been dirty . I still gave her a chance and followed the proper steps to put her in the tank. She stayed on the corner at the top the whole time plus her find were ripping . They need to do a better job with the bettas as far as cleanliness. read more

My sister and I stopped here last night to get her dog a new lamb chop, "Lamby",toy. Petco usually has holiday Lamby's for the holidays, such as rabbit ears for Easter. Sure enough they had reindeer Lamby's. This Petco is smaller than others in the area but it still has tons of variety with toys, animals and all your pet supply needs. Exceptionally clean and very friendly staff. I'll be back the next time I'm in the area. read more

I want to thank the guy who trimmed LuLu's nails. He did a nice job. When I asked about the price to give her a quick bath and towel dry; I was informed that the towel dry is 12.00 and for them to hand her back to me. Is this a damn joke? Your going to charge me 12.00 to hand MY DOG BACK TO ME?!!! I will never return to buy one item!! This place is a rip off! I don't want her anal glands cleaned and no blow dry because she's a very scared little girl. All I wanted is the nails trim and grounded down, a bath and towel dry and you wanted to charge me 12 bucks for a towel dry and to give her back to me? I am going to social media everywhere so people know how horrible you are and how you rip people off!! I gave her a bath and conditioner myself and towel dried her in 10 minutes. She's a 15 pound short haired for darn sake!! read more

If I could leave zero stars, I would but unfortunately, that is not an option. I went to PetCo before and they would not sell me two miniature goldfish because I only had a fish bowl, so I bought the size tank the lady said I needed. Then, when I returned, they still refused to sell me the fish. We told the lady that we had a three-gallon tank that we were putting the fish in at first and then transitioning them to a twenty-gallon tank because that is what we were told to do. However, the absolutely inconsiderate worker kept interrupting us, would not hear us out, and accused us of changing our story when in fact she did not understand the situation as she would not take the time to listen. This worker refused to sell us two 29-cent goldfish because we owned a three-gallon tank, although we explained to her that if she did not recommend putting them in that to start, we would put them in the twenty-gallon tank right away. I don't know what happened to the customer always being right or decent respect in society but this worker deserves to be fired for how judgmental and unprofessional she was to us. read more

I recently stopped at Petco for my usual purchase of Whole Hearted Beef recipe for our dogs. We usually get that or Food For Dogs Beef recipe. I am not the one that goes and picks up the food from Petco because seeing the kitty's in the little boxes always makes me sad, my hubs is the one that does that just so I don't have to be sad all day, lol. But, I just happened to be out in the area for another errand and stopped in. Julia helped me out and it was just a lovely experience all around. She's an "old soul" that one. Even had a little change purse! I usually leave there in tears because I have to pass the "kitty jail" (as I call it) twice. This time I left in tears from laughing. Thank you so much for a great visit to the pet shop Julia. :D read more

Petco grooming is the worst at this location my dog been coming here for 3 years last time I had bad experience gave them another try today dog had grooming appointment they wouldn't take him cause didn't have his 3 year shot they refused to groom him after I've been loyal customer they could took him could just said next time he would need before next grooming my dog sweeties dog has no aggression at all I will take my business somewhere else Petco just lost a good customer read more

I have been coming here for some years , always get new staff, and have problems with their new rules. I bring 2 pets for grooming , they never do what you tell , like I asked to do face , feet and Fanny , they only gave a bath and forgor and did not refund any charges. My older dog gets a little nervous so they said will not do him , though he has been coming there for many years because it's always a new employee there!! Tired of their poor service , will surely find where a good customer service is better. read more

My Husband and i took our 1 year old Pomeranian for a hair cut and bath I will NEVER use this shop again, They are the RUDEST and non dog friendly shop i have been to. We had an appointment and the girl behind the counter told us to wait over on the side while she checked out an other dog, The Women was asking some questions and told her she had driven over a half hour to get to this location but the girl behind the counter just seems to brush her off,, When it was our turn she was equally as rude she hands was a leach and tells us to take her harness off and not as much as hi puppy nothing just how do you want her cut, No that cut is not going to work, Ok what ever she is WAY over due, my dog loves to be groomed and everyone tells us she is a doll to groom. almost 3 hours later we return she is being dried and still needs the final cut ok. I see her and i am just watching NO MY DOG IS JUST STANDING THERE NOT MOVING AROUND BECAUSE SHE SEE ME AND IS NOT GIVING THE GROOMER A HARD TIME!!!!! HER PHONE RINGS AND IN 1 MINUTE THIS GUY COMES UP AND ASKS ME TO MOVE BECAUSE IT CAUSES THE GROOMER TROUBLE MY STANDING THERE, no one ever has had a problem before with my Husband or i have watched why or what are you doing that you don't want the family to see ? AT LAST SHE IS REDDY SHE COMES OUT RINGS US OUT AND LEAVES EXCEPT TO ASK IF WE WANT TO BOOK AGAIN, AT $85.00 we spent today I WILL NEVER NEVER USE THIS SHOP AGAIN IF YOU FEEL YOU ARE OVER WORKED GET A NEW JOB AND IF YOU REALLY DON'T LIKE DOGS GET A NEW JOB I ALSO DROVE OVER 1/2 hour to get there NEVER AGAIN. read more

Do not believe "Same Day Delivery" for orders over $35. I ordered a bag of $87 dog food because it offered same day delivery if the order was placed with 4 hours. I placed the order immediately & added a $6 toy that was on clearance. What I received was the toy, a $6.99 delivery fee (not to mention $10 tip...so a $6 toy on clearance really cost me $21) & the food would be delivered by UPS in 2 days. It's now 2 days later, no dog food & customer service cannot cancel the order, altho no tracking info is available, & now the food should come in 3-5 business days. (I called customer service on the order date & was informed it would be delivered in 2 days). So I may or may not receive the food in a week or more. Customer Service offered nothing, other than to tell me I was wrong. Ok..fool me once. I will be shopping elsewhere read more

Twice I have ordered online for pick-up at the store, and both times the associates pulled the wrong items from the shelf. The second time the associated had the nerve to argue with me as to which was the dog food I had ordered and what they tried to sell me. They do not read the bags to assure they match the order. Not going to be three times the charm for me, twice and I am done driving there to leave with nothing. They do not know their products and think if something in a similar bag and same photo of a dog it is the right item. Apparently they don't read what the purchase order says. Do not trust that you will receive the items you ordered. read more

I regularly take my dogs to petco stores for grooming. This location is the worst. I took my dog in who is a mixed breed with a double coat 4 days before I left on a week long trip. First of all, they told me it would take 2 hours and it took 4. When I picked her up, I noticed her coat was very short but I didn't say anything because I had wasted enough time there. When I arrived home from vacation there are patches all over my dog. She doesn't have fleas or ticks, it's just the way the undercoat is growing back since they shaved her. I will never be back to this location. read more

First of all, I would give 0 stars if that was possible. I made an appointment 3 weeks in advance at the Shelby Twp MI Petco. When I came in, the stylist named Christina, immediately had an attitude about the size of my Great Dane dog. That is why I created a profile on-line for him which stated X-LARGE GREAT DANE with a minor case of Wobbler's Syndrome. No surprises there, she just didn't feel like bathing a large dog. I explained to her that he had a minor case of Wobbler's Syndrome in which he just takes a few seconds more than your average dog to do a command, and cannot have any leash or collar pulled on his neck. Something told me not to leave my dogs with her because she didn't seem to even like animals. She obviously hated her job. When I picked up my dog, I came early and saw her pulling him by his neck. I confronted her about her attitude and the mistreatment of my dog. She then tried to charge me for the "ROVER" charge which she said was for walk-in x-large dogs when they can't put them on a table. My charge already takes in to account his breed, size, and weight. My Great Dane has been to other Petco's and I was never charged this, nor did anyone else have an issue bathing my 120 lb Great Dane. She just didn't want to do her job and tried to charge me extra because I confronted her on her bad behavior. That was his last appointment at Shelby Twp, now I made an appointment for him at the Rochester MI Petco for today September 8, 2020. In the past two weeks, I received two phone calls confirming the appointment, along with 2 text messages confirming the appointment. When I got there they said they were refusing to take my Great Dane because he knocked over a table at the last appointment at the Shelby Township Petco. Seriously? Well, that is the first I heard of it. Why wasn't that put on my discharge summary? I know why? BECAUSE CHRISTINA MADE IT UP!!! It never happened! Even if it did, so what! That still would not warrant refusing him a future appointment. That was just an excuse to have me (not my dog) blackballed because I confronted her on her bad behavior. At the Rochester location, Jennifer, refused to answer my questions like, "Why did Erica (the other employee standing there at the counter) confirmed by text and phone call the past few days if my dog wasn't allowed to come back?" They purposely let me drive all the way there just so they could turn me away IN PERSON! Christina at the Shelby Twp location doesn't like animals and doesn't have any business working with them. Jennifer, at the Rochester location, was just as rude as Christina. Petco really needs to screen better for employees who care for people's pets. I have 2 Great Danes and a Lab and I volunteer for an animal rescue. I will make sure everyone I know who loves their pets do not go here!!!!! read more

I had an appointment to have my pet groomed, which I made by phone the day before. I was only told to bring proof of rabies. On arriving, no one greeted any of the people waiting and we stood there for 10 minutes before I asked the cashier for help. As the tech-manager of the grooming section checked me in she asked about medical conditions. I said my dog was on gabapentin for seizures but had only absence seizures (NOT grand mals) and has not had one in years. She was polite throughout but just repeated the same mantra, "Petco's policy is that we do not offer services to dogs with seizures". At first calm, I explained I took her for grooming every 6-8 weeks for 13 years and she had never had an issue. My regular groomer and others in the area had no appointments and so I thought I would give Petco a try. Not only are they more expensive than most groomers, there customer service is lacking. I asked to speak to the manager, who had me wait another ten minutes and then just echoed the same policy. The upsetting thing was that they set-up the appointment by phone but made no mention of medical issues. If they had asked, I would have known to go elsewhere. Other places take dogs with "conditions". What makes Petco so fussy? Previous lawsuit? Moral: If you go to Petco for grooming ask questions first. read more