I love Katie here and she does a wonderful job grooming my soon to be 12 yr old & 6 yr old Lab &…read moreBorder Collie. The Lab is a fur bomb & is almost impossible to get to a point of not shedding g but Katie does her best!

If I could leave 0 stars I would. I strongly urge people to who love their animals to not come…read morehere! I took my dog Franklin in for a grooming appointment when I picked him up, I was told everything was great. The only comment made was that the underside of his tail was "a little short." Nothing else was mentioned. When I got him home and looked more closely, I found that he had been severely shaved/raw between his legs--on his scrotum and around his anus and tail area. This was not a minor nick or normal grooming issue. It was extreme and painful for him and it went completely undisclosed. What followed was days of suffering for my baby. Franklin wouldn't walk anywhere because of how much pain he was in. He refused to go to the bathroom, and he wouldn't eat or drink without me hand feeding him because it was too painful for him to stand up in a normal eating position for him to do so. I had to take multiple days off work to care for him because he couldn't be left alone in this condition. I took him to the vet, where he needed a steroid injection and medication just to try to get some relief and even then, he still struggled to move for days. When I was finally able to get in contact with the manager, after multiple emails sent and gone unanswered, they tried to claim this was due to "sensitive skin." My dog is five years old and I have never had anything like this happen before. This was not a skin issue--this was a grooming issue. They then told me they would call me back after speaking with the owner. That never happened. Despite multiple attempts on my end to reach out, I have not received a proper response or resolution. This is not acceptable. I understand that grooming can sometimes involve small accidents, especially with mats--but this was severe, and the fact that it was not disclosed, followed by deflection and lack of accountability, is extremely concerning. If you're considering bringing your pet here, I strongly urge you to think twice. No pet should have to go through this, and no owner should be treated this way when something goes wrong.

Took my GS for his professional grooming. I was concerned about his reaction to this?…read moreHe was treated very well and he/we got good results on his grooming. We WILL be back again!

They are the best by far, add to that they're reasonably prices, it is awesome! My little girl…read morealways comes out just as I ordered looking as gorgeous as ever!

Another outstanding nail job today with Shannon, and last time the bath went well and we worked…read moretogether that my unsure German Shepherd girl didn't want to walk right in but today she did!! That's progress!! I just can't say enough about how much peace and joy it gives me to have a groomer that will work with me and my dog. Shannon is so amazing and gave us a suggestion for a product for my girls paws. I love this place and Shannon too!

Shannon did a wonderful job with our Great Pyrenees, Chase. I don't know how she got all the…read moreshedding hair off our big guy but she did. It was Chase's and our first time at a pet salon and we will be returning to see Shannon again in the near future.

The best groomers for my sassy and sweetie. They know their temper and know my challenges for…read moregetting back and forth

We take our corgis here for grooming they do a very nice job. I feel they are well cared for while…read moreat the shoppe.

Would HIGHLY recommend Pooch's Paradise! We've been to other groomers around the area and I was…read morealways happy with the cuts but never really vibed with the groomers. The groomers at Pooch's were so kind and didn't make us feel like they were judging us. They really were awesome and caring and very accommodating as well. Our dog was a mess and we desperately needed help with giving him the proper grooming he needed and deserves. Will be a regular from here on out!

Friendly staff that will have you in and out in no time. The pricing is reasonable as well.read more

Absolutely love this place! I highly recommend bringing your Babies here. Victoria is awesome, I…read morewouldn't trust anyone else with my dogs. Thank you for all you do :)

My Dog Charley, loves this facility. Samantha is his groomer and she does an excellent job with…read morehim. He's a Coton de Tulear, so he needs regular grooming, he loves to go see Samantha, I believe she treats him with kindness as he is a very perceptive dog and is filled with joy when he leaves. I have also used their boarding facilities at the Mound Road location. They walk the dogs outside everyday through snow, sleet, rain etc. The dogs are given training and lots of play time. The owner Christine Fox believes that dogs need to be stimulated both physically and mentally. They have great learning and play areas. I have and will continue to recommend Wag 'N' Tails to everyone!

We've been loyal customers of this establishment for quite a while. I recently booked an…read moreappointment online with Jessica, as confirmed by my email. We usually saw Amanda, who is now longer with them which I knew because I did receive an email. When I arrived, I was told by Cassidy that the appointment was now with her. I questioned this, but she seemed confused and insisted I had booked with her. I assumed I had made a mistake--but after checking my confirmation, I was right: I had booked with Jessica. The appointment was for our 10-pound Maltipoo, who needed a full shave-down after a week of camping. He was definitely a mess, but nothing out of the ordinary. What was unexpected was the way he behaved the next day--clearly uncomfortable and not himself. I called several times, but no one answered the phone. When I finally received a call back the next day, I was told nothing had happened and that they had no idea what was wrong. They scheduled a phone call with the owner, Christine, for Saturday. I made adjustments to my work schedule to be available. Saturday came and went--no call. I didn't hear from Christine until Wednesday, and by then I had already taken my dog to the vet twice, spending hundreds of dollars. The diagnosis: post-grooming furunculosis, most likely caused by clippers. (Per my vet) We played phone tag for a week, and when I finally connected with someone, it was an employee who apologized on behalf of the owner for the missed call. I never heard directly from Christine again--despite knowing a serious issue occurred under her business's care. The lack of accountability and professionalism was extremely disappointing. And you can save your generic copy and paste response to all the other yelp reviews that I'm currently now seeing it took me a while to write this because I was really upset and had I wrote this immediately my review would be much worse. To make matters worse, they also missed clipping his dew claws. We will absolutely not be returning. A sincere follow-up from the owner could have gone a long way--but unfortunately, that never happened. I am happy to report. I did find the location where Amanda is grooming and will make the trip out to Rochester just to see her knowing I never had a problem.