Very fast pace workers. They give big portions! And you can sit outside with a waterfall that doesn't work.

Bad service the cashier bad attitude we ask her a simple question. She threw change in counter when I was being nice giving her the money on hand . If she doesn't like her job it's not customer fault we deserve the same treatment as others I took that as racism read more

The place is a complete joke. The quality is no good!! This place ask me if i wanted extra noodles since I was only buying one order and when I said no the Korean guy only put 10 strings of noodles seriously I could count the noodles with my bare hands. I end up throwing away the food in the trash. I lost my appetite after seeing all this. That is no way to treat a customer. Or to make money. If you say no extra noodle they literally give you a small amount of noodles. LITERALLY. And most disgusting of all I attach a photo off the noodles that they had certain and they pick the noodles from the one that seem like it was soaked in water for days the color was just gone versus the new one that was on the other half of the tray. I highly do not recommend this place to anybody. read more

Great Khan's Mongolian BBQ - Can you see what is the difference in this noodle one side seems new in the other side seems like it's been soaked in water for days. - Do-It-Yourself Food Near Me - Downey, California

Place is great, the food is amazing and big enough to fill up yourself. Service is great, people that works there are very helpful. I would 100% go back there. read more

I came here 3/18/23 and the lady charged me for two bowls and did not want to give me a refund when I asked , the price on the menu says $14 and she charged me $34 for one bowl. SMH read more

The food good is just the service level is horrible fr the bag has a hole in it never coming here again

Update times you open. Got there at 10:05, workers says you open at 10:30kinda feels like they're lying when times posted something differently read more

Is this the place located inside stone wood mall? Bc if it is. I would recommend going to Lakewood Mall instead. You'll actually get your money's worth, you're welcome. read more

02/14/2021 Let me start off by saying i love coming here USUALLY! But after today i don't think i will be coming back! *1 This new staff is horrible... no people skills whatsoever .. talking to us really rude! *2 i asked the serving lady if you guys had more vegetables and she said no you guys were out of vegetables! how are you gonna be out of vegetables IN THE MIDDLE OF THE DAY! And once we leave you guys come out with the vegetables that we wanted! How inconvenient could you guys be! Food is pricey here for you guys not to have all the vegetables we want ... and then we ask if you guys can add the vegetables we wanted and you guys said no it was to late! EVEN THOUGH IT CLEARLY WASN'T OUR FUALT! We usually like coming to the mall every now and then to come eat Mongolian food ... but after this.. i highly doubt ill come back to THIS location! read more

I will never eat here because of the way they treat their employees. Make then work two week and when they expect a check they say it was just training. Plus when you question their food handling techniques they let you go because you don't seem happy here. This was almost two years ago. The only reason why I'm saying something now is because someone I recently met worked there and they didn't pay them thier last check. It had been over two months. I told him to threaten action and he finally got paid the same day. I just feel they hire people who don't speak alot of English and are afraid to defend themselves. Granted they could quit but it still isn't the point of the way they are being treated. read more

I find it very difficult to believe this restaurant has a "A" grade by the health department! This food made me sick!! The person who puts the noodles your bowl doesn't wear gloves she just came from the back didn't wash her hands or put on gloves before she served. I've never been this sick from food!! read more

This is seriously THE WORSE MAGOLIAN FOOD EVER!!!!Service was horrible rude, the older chinese man at the register was rushing everyone unpolitely refuse to speak instead tapped hard to get your attention or grunt! Once you pay not only are you over priced for their expired beef and meats they had literally 5 vegetables to select from ! The Chinese lady was rude and inpatient at the cook i don't know if it was because time wasn't going fast enough or what but she was yelling words and slangs throwing food on the grill more than the cook can grill. The vegetables were all gooey and the meat was chewing my daughter had to spit it out almost choking on it !! Never will I come here again !!! Stonewood mall please replace this filth. read more

I think this has got to be the worst display of customer service I've ever experienced. I walk in and place my order, after paying another customer asks for soy sauce and the manager an older Asian gentleman tells him he already gave him one and makes a snarky remark and gives him another. The Hispanic man didn't understand so he simply walked away. If I had seen that before I paid I would've left. In any case the "extra noodles" you pay for is a scam. They call this extra noodles, charge you 2 dollars but still only serve you about the same as the other customers. The last straw was when a customer dropped their plate before being cooked and the manager would not give them another. I understand there is a business cost and the such but it's the only place I've been to that wouldn't just give them another plate. When I saw the owner charging the customer for another plate I felt the need to tell him, it was an accident. He didn't care and charged the customer. I will not be buying any food from them. They don't deserve it based on the way they treat people. The food was mediocre and you could tell they were using every tactic to cut cost. Reading the other reviews it looks like I'm not alone. read more

Is place is the worse place to go to!!! We went once and all 3 employees had an attitude, one of the girls was even arguing with the cook in front of the customers but we gave them the benefit of the doubt and went back again the Hispanic older lady was at the register and ask how many plates I said 3 and said your total is $30 something I was like how do you know am not ordering extra so I told her and she got upset that I didn't say everything at once, mind you she didn't even ask me anything besides how many plates. She wanted me to do different transactions which I thought was pointless!! So I told her she had an attitude and she had the audacity to tell us WELL! So my husband did tell her off he told her if she hated her job to find a new one and all she would do was roll her eyes. Don't get me wrong food is good but customer service needs work!!!! The owner should fire them and hire new ppl or give them consequences for the way they act!! read more

This Mongolian food place is SAD. You overcharge for food, give the customer absolutely no noodles, wilted shriveled vegetables, and to top it off you have terrible customer service. I've been to other Great Khans and I've thoroughly enjoyed it every time. But this location, it's really bad. Don't waste your money here. read more

Believe the reviews. Yes, it's THAT BAD. Maybe worse. That Chinese owner will treat you like shit and you will find yourself wondering "Why the f*ck am I spending money in this guys business?" Learn some manners and customer service before opening a business. Will not be back. You should not be back either. read more

The food here is delicious. But the service is atrocious. Rude staff, and rude owner, who aren't very fond of people who are confused here on their first trip. Not to mention if the place is even slightly crowded or busy, it will take about 30 minutes for your food to start even being prepared. Only reason I come here is the food is tasty, but the service out ways the food, and puts it low on my list of favorite places to eat. Would only recommend if you're desperate for Chinese food with a twist. read more

This place is a disappointment the service is terrible and the price also.. the server will asked you if you want an extra noodles extra charge. it's terrible he will only give you a small amount of noodles if you don't get extra.. not a fucking to recommend!! and to top of that while you putting all the meat and the toppings the male owner staring at you just like you committing a crime building your plate.. F*** Terrible place and people to eat!!! read more

Customer service lacks a bit. The cashier goes from register to serving the condiments (garlic& spices) and noodles at the end of line, and then is rude when you attempt to serve yourself. Not one friendly gesture. I asked for a side of whitr rice and she just microwaved it in a Styrofoam bowl in front of me. I will pass next time. read more

This place has the worst customer service. A fat lady made a big deal giving my girlfriend attitude over a dollar. The price was 24.99 and my girlfriend didn't want to break a $20 bill over a penny. We ended up being short 3 cents and the lady was rude still. There was no line and she kept watching us to see if we didn't over load our food so she can charge us extra. Worst lady I've dealt with in a while. I know it's money but your job isn't going to fire you over 3 cents. I'm pretty sure if she was in that situation you would of started crying and begged to let it slide just by the type of person you look like. Good food took a little while though read more

NEVER AGAIN!!! The name has been changed to Red Iron. First of all I paid for 2 large drinks and the owner (man) gave me medium as I repeatedly told him large. Then I ask if they had more beef and he told me to finish what was in there. Which was nothing but crumbs. Worst service on the owner side!!!! read more

Service was horrible, waited 20 mins in line with only 1 cook during lunch rush hour. Food was good, but nothing compared to how good the Genghis Khan chains are read more

Not as good as I remember, plus they have fake Sriracha !! Don't be deceived by the bottle.

The food is always good , but the customer service here is the worst of all time. I don't get how the lady can be so rude and not even know one inch English. I speak Spanish, but customers next to me didn't and she was acting like she couldn't help or understands them. YOU NEED TO HIRE PEOPLE WHO NEED A JOB NOT PEOPLE WHO TAKE WORK FOR GRANTED . read more

I love Mongolian BBQ but f*ck this place lol The owner is so god damn stingy with the noodles. She intercepts your bowl when you're at the sauce section (towards the end of the line) and she will put the noodles on the bowl herself but half-assedly. When I asked for extra noodles, she asked for additional $2.50 lol It's actually pretty hilarious how stingy she is with the food. The whole time I'm putting meat on the bowl, she's staring at me as if I've committed some kind of violent crime. This place has a new name (Red Iron Mongolian) but it's the same owner for damn sure. read more

The best place to go! The owner always hooks us up. The owner is friendly and always giving us extra noodles. The workers there are not that nice but the food is amazing ! You can never go wrong here ..my husband and I always spend around $25 we do get extra noodles and two drinks my favorite Mongolian place to go :) read more

I love Mongolian bbq restaurants thefore I took a dive in trying this one. The line and wait time was longer than the Dmv, but not as efficient. You pay the cashier a whomping 9 dollars for a bowl(doesn't include a drink). Then you step into a line that snakes into the food court. There is a sign that reminds you not to push the meat or else you will be charge extra. I found a loophole by pressing on the meat with the pincers instead of pushing. These place lacks the variety of vegetable selection of other Mongolian bbq. . Overall the food was okay but for the price you could go to a sit down restaurant, paid about the same, and wait less. read more

First of all this place took 50 minutes from paying to cook the ingredients and it's not like it's even that good to where I'd wait that long avoid it at all costs if there is any kind of line read more

Customer Service was complete a joke. Cashier with the glasses was so rude!! They were taking amongst themselves not paying any attention to their customers. I had to put the sauces on myself till this one older heavy set lady came over with an attitude and did the rest. She didn't say anything to me. Didn't apologize, didn't say "Hi" nothing! Asked for a bag and instead of them lady opening the bag and putting my food in the she hands me the bag folded. So I had to unfold it and do their job my fuckin self! Completely horse shit! Hire people who want to work! read more

So many things wrong with this place, I don't even know if I'll be able to write it all. First off, they used to use everyone else's bag but their own. It was like the Korean lady saved all her grocery bags so she didn't have to supply them. She finally bought her own btw. Second, I have seen the Mexican girl wipe down the sides where the food drops and throw it back in instead of tossing it in the trash!! Third, the BOWLS HAVE GOTTEN SMALLER and SMALLER!!!!!!! The meats are so frozen and since they don't allow you to press the food down, by the time you actually get a few pieces in there, the bowl is full... and if they can't fit the noodles on top, majority of time she'll just knock the rest of what you got off the bowl and trash it and put the noodles. If you have too much for her to knock off, she wants to charge you extra! For the money you pay, the whole thing all around is horrible. I can fill my entire bowl w meat and by the time they cook it and pour all their water on it, it's shrank to nothing. STOP BEING GREEDY AND GET SOME REGULAR SIZE DAMN BOWLS and let people actually put something else in there besides just meat. read more

I order a bowl around 1:30pm from this lady with glasses. She was very rude to me. I had mostly cash but need to pay about $1.00 in change. Apparently that was a no no to her because she was tapping her nails on the counter and tapping her feet so loudly. She was even talking about me to the customer behind me when I got my plate. I didn't know that there was a rule saying that customers aren't allowed to use change. It wasn't even that much I needed to pay in change. This kind of customer service is ridiculous and I will never coming back! It's not my fault she was having a bad day. read more

This restaurant has awful customer service. My niece and I came here on Black Friday. She just wanted noodles, but the cashier criticized her for not having any vegetables. When my niece decided to add some cabbage, the Asian manager stormed out from the kitchen and told us it was too late. The cashier had already taken my niece's bowl of noodles and placed them against the dirty back wall waiting to be cooked. When we asked again for the cabbage, they pulled cabbage from my bowl to include in my niece's order. Are you telling me they couldn't afford to give my niece 10 cents worth of cabbage? That's sad. read more

The worst experience ever, bad costumer service from the cashier; very rude I didn't know that she was talking to me when she asked If I wanted medium sauce or no sauce because she was just yelling with out making eye contact or at least standing in front of me, I thought she was talking to another employee , the food wasn't so good and for the price $$$10.32 a plate you expect a decent portion ; especially for the noodles , in my case my son didn't get much veggies so the plate was filled just half way, there's better options in the food court so I am never coming back to this place again!!!!!!!( zero stars) read more

Expect to wait over half an hour for your food. Place isn't clean. Staff isn't courteous. Over priced. Not worth your time and $.

The food is the best! Only thing bad about this place is that the customer service sucks! I showed up at 8:45pm and the cashier (Hispanic woman) gave me the worst service I have ever received. She was rushing me because they were going to close in 15 min. She made me feel uncomfortable & unwelcome. I've been coming to this place for years & I know for a fact that if the owners were aware of this, they wouldn't be please with the attitude of their employees. read more

Would give it no stars if I was able to. Horrible horrible horrible service by the Chinese guy running it. I assume he was the owner given his attire and care free attitude. Purchased three meals and when we were getting meat my friend picked up meat that had fallen on his tray and put it back into his bowl. When the man saw this he ran towards him and screamed at him "can't your read the sign!". My friend or brother in law I should say (14 years of age) was shocked and frighten by the screaming man. When I confronted him he said "I have a business to run can't YOU people (meant hispanic people) understand." I was pretty shocked and told him this is no way to treat your customers especially given they are in a mainly Hispanic community. He then proceeded to throw the receipt we had just signed at the counter screaming words that were not in the English language and run off to the back. After all this we proceeded to get out food but we're very noticeably stared at by the owner. It's obvious that they don't care about the community or the people that live in the area. Obviously he has some type of grudge against Hispanics and as a community we should not support businesses such as these! read more

This Mongolian food is the worst that I have ever been to. The service is really bad the Chinese lady in charge of the noddles place she is totally a b*tch and has a f*ck up attitude. I requested for extra pineapple and she gave two pieces. Last time Im wasting my money here!! She doesn't wear any gloves when she is restocking the noodles. The side of the grill looks dirty like is hasn't been clean. This is a big health risk and the health department needs to come out and close this place ASAP read more

This place doesn't even deserves a star but I have to make a selection they have really Bad customer service...and the cashier lady is really rudeif you want something like extra plates she gives it to you in a bad attitude plus you can't get your pineapple because she takes the plate away and says she puts itnever eating here again read more

One of my favorite foods, but today it really was bad. They had no cilantro because they got a "bad batch", no bell pepper no jalapeños no sesame seeds. The lady there needs to quit because it looks like she doesn't want to be there. Doesn't have people manners. My food doesn't taste the same! Won't be going back to that one. I'll try the one at montebello mall. And the name of this place has changed as well. read more

It's the worst place to eat at the food has no taste, it almost seems like they water down all of there sauces... I paid for extra noodles and they gave me the same amount of noodles that you would get without paying for the extras. And don't ask for extra items like soy sauce or hot sauce because the owners get upset... And of coarse you can't leave the cook out of this he almost seems to be an owner so please save yourself the trouble in asking him for something... It's the worst customer service ever and food ever. read more