Lousy haircut from Jennifer. It is not even and the sides look as if she didn't even bother to cut it. Too much for too little.

I just want in to get my hair cut and Phuong was my stylist. I told her what I wanted and she gave me a great haircut. Thank you so much. Will definitely go there again. read more

Great stylist, good haircut and conversation. I need 40 more characters for some reason

The hairstylist Uzee is amazing she so welcoming and great personality she left my hair perfect after wanting to remove my mullet. Hope she there to cut my hair everytime for the future. read more

I have been coming to this location for a haircut off and on for several years. For a basic cut- no shampoo or fancy stuff- this is a great place. Most of the stylists are friendly and are accommodating to what style you want. All are experienced stylists. On one occasion I did have a negative encounter involving my online check in. The stylist was taking people in person first, even though I had checked in online and was waiting. I won't go to that stylist. But everyone else is great. The location is clean, fast and convenient. read more

There literally is NO point showing a photo of exactly what you want because you won't get it. I had long hair going in and wanted a medium angled bob. See photos of my inspo and what I showed her. None of the photos should she have cut my hair so short that would need to razor off my neck hair! Her first cut she literally cut 6 inches off, so I had plenty of length to achieve the cut I asked for. The back should have been cut just above the shoulders and the first cut she made was to the back so short that she had to use a frickin electric razor on my hair in the back. I knew then that she had messed everything up. But the damage was done and I didn't want her to mess it up even more by getting upset at that time. I've cried on and off over the hours because she messed my hair up so bad. My goal with the cut was to do messy curls. My hair is so short that I can't even curl it except for the thin layer of front that I have left. I have to Bobby-pin my hair now until this mess grows out bc the front part is so thin. I know its hair and it will grow back. What is the point of showing a photo to the hair stylist when she can't do anything to resemble it. I look like a joke now because of this woman. I've been in plenty of times with no problem. This is where my husband goes and where I've taken my 2 year old. This was my 3rd haircut there and the last 2 times were fine. I'm so embarrassed now and I'm still in shock and disbelief that she messed my hair up this much. I'm crying now thinking of going into work tomorrow and how I wish I could stay home until this grows out. It's so bad I can't even show an after photo of my cut. She again, cut it so short in the back that it's level with the bottom of my ears and it's straight across with just the smallest it's angle down in the front. It's horrible!! read more

I went in for a simple bang trim, and ended up with the entire front part of my hair sheared off. The stylist's name was Dearing, although I seem to get a new face every time I go there. I was told that I would get a call from the shop manager regarding this travesty. This happened a week ago, still no call, I finally got fed up and went and got my money back. NEVER going back!!! This is going to take months to grow back to where my bangs look normal again, meanwhile I now have to wear a hat everywhere I go to cover it up, and we're entering hot season. So basically this place screwed up my entire summer. read more

Great Clips - I went for a simple bang trim, showed a picture of what I wanted and everything - and this is what I got. - Hair Salons Near Me - Federal Way, Washington

DO NOT GO HERE. I went twice to get an undercut (when they just shave the back bottom of your hair on females. Like two inches). She charged me $12. Today I went in for the same thing. Charged me $20! Twenty bucks for two minutes of work. It's already shaved. Just need to be trimmed. I'm on file there and both acted like they've never seen me before and they've both done my hair. Very nice younger girl who works there tried to tell them I was misquoted and apologized. They wouldn't budge and said if they use the clippers, it's $20. I said well how did you cut it the first time if you didn't use clippers?? Because it was $12 that time. BS. Total lie. And I hope it was worth the $20. I will never go back there. Don't waste your money or risk your hair. read more

I like coming here and using the app. The cutters run hot and cold, good ones always leave. The problem with doing a review is they can look up your name and carve an X in the back of your head, but if your getting a mow and grow and hit the road, they do ok. The four start,, I didn't want a oopsie lost an ear lol read more

The store & most of the staff is fine and capable of a decent haircut.. however, if you want 5 star service and results make sure to request Uzee... this woman is amazing! I've never received such an amazing haircut with minimal explanation on my part.. Uzee is the best read more

Shannon did a great job with my haircut . Loved it . There was not much interaction but she did her job and that's all it matters . I would recommend her . read more

Came in last weekend with a photo of exactly what I wanted, was hoping to get the lady I like and trust, but I got a girl I've never seen before, and she completely screwed it up, kept trying to fix it and made it worse. She was nice at first but her horrible haircut that went on for 40 min by the end she was short, rude, and obviously trying to rush me out. And after I left my hair is uneven, I have hair long and then way shorter right next to each other, the back line on the top of my head looks like a hack job like a child trying to draw a straight line. Now I have to wear a hat everywhere. And have already been laughed at. I deserve free haircuts from this place, not that I'd EVER go back. read more

Great Clips - Hair Salons Near Me - Federal Way, Washington

Went in to the Pavillion location in Federal Way yesterday and got in instantly. I have long hair that was getting a bit ragged and needed a bunch to come off. Turns out I got my hair done by a lovely lass from Leeds. Uzma did a great job. read more

I came here on the whim to get my son a haircut since he needed a trim really bad. I got Jennifer at the time and wanted a Korean haircut for my son and she knew exactly what I wanted and delivered. Came back about a month later since we are trying to grow out my sons hair and she remembered us and knew what to do. For the price she is awesome for a Korean haircut at a Korean salon it's like 30 or 40 bucks here it cost me 17 plus tip... yup definitely going to come back. Also it seems like Jennifer is very popular with everyone because there was 3 people on the waitlist and all waiting for her. So that definitely try her out!! read more

I have went to your establishment since 2018. I was hurt today by a hairstylist. This person told me to find another place to get my hair done & because she was the one who had cut my hair wrong. She blamed it on me...the customer. I have never felt so hurt by someone at an establishment when she told me to go somewhere else. Just do my hair right the first time & I wouldn't have had to come back to get it redone & fixed right. read more

Been here twice now and have had a good cut each time. Its close to home and never too crowded.

What makes a salon great? The Stylists. Uzee is an excellent example of a professional, caring stylist. She listened to what I needed and wanted my hair to do and I received exactly what I requested. My hair falls into place and is easily maintained. I am looking foward to my next visit with her. read more

If I could give zero stars, I would. My husband's haircut is the worst I've ever seen. He was too nice to say anything but I want to warn those who want a simple skin fade to take your business elsewhere. It's not blended, the length on top is choppy, and the back of his head looks like they just tried to make it a flat surface. My husband is very upset. Also, $12 up charge for a quick shampoo is a bit excessive. read more

I came in here and asked for a trim. 2 on the sides and about finger width off the top. The gal started off well and towards the end I saw that one of the sides was longer than the other. I asked her to correct it. As she corrected it, she went too high and made the tops lop sided. She didn't catch that till I said something. She then tried to correct this but had to narrow the top. As she did that, it started to look more and more mike a Mohawk. My God what a mess. As I lost complete confidence in her I told her to just give me a buzz cut. To summaries, I went in for a trim and walked out looking like I was going in the army. Oh and I still had to pay.... read more

It's a good place to get a hair cut!! Suzette is the best the environment is calm you'd definitely enjoy it

They rush through the haircut and end up doing a crappy job wasn't even close to what I asked for but like they say you get what you pay for. read more

We have been coming to Pavilion Centre Great Clips for 3.5 years. My husband likes that his hair style cut preferences are saved and he can come and just his hair cut. Today, the stylist (who we think is new) asked him for his hair cut preferences. He was talking to her when the tall, slender stylist with long brown hair, remarked in a sharp curt tone. At the same time, our autistic grandson was ge a hair cut by Johnny (who is fabulou). My grandson watches my phone to stay calm. Johnny was helping us to prop the phone on his counter. Again, the tall stylist, was curt, saying less about the phone and more hair cutting. I commented he is autistic and the phone helps him. She never apologized. We will rethink about getting hair cuts if this stylist is at the store read more

You wouldn't think one Super Cuts, Great Clips, etc, would be better or worse than any of the others...especially for simple hair cuts like the one we requested for our 12 year old son. Maybe the haircut wasn't terrible...he definitely hated how short it turned out, after saying we wanted a trim, but overall, the haircut was okay...what I can't comprehend is how she scraped and scratched our son's neck in the process! This is inexplicable! Received a refund, but not sure how an individual who cuts hair for a living, working in a budget, but reputable business, could not only botch a simple trim, but also carve the s! out of our son's neck!? read more

Great Clips - Hair Salons Near Me - Federal Way, Washington

My family and friends will no longer be bringing their children to get haircuts here because of the awful haircut my son has received. It is wiser to spend a little more elsewhere. The haircuts are very unsatisfactory and take months to grow out. read more

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I have been going to Great Clips for over a year to get cuts for my 3 boys. We have consistently received excellent haircuts! The ladies that work at the Fed Way store are very patient and are sweet with them. Now my husband and I have started to get haircuts there too. read more

Great Clips - Hair Salons Near Me - Federal Way, Washington

Destroyed both of my daughters hair - thought I'd give them another try - I'm in tears, they went in for trims and came out with layered hair that looks horrific and I can't glue their hair back on! Hate them!! Stay away unless you want your hair to look like it was done by a 2 yr old! and to add insult to injury they overcharged them! read more

Absolutely the worst service made an appointment on the app got there and it said there was no wait time I went inside they made me check in again then they told me to wait outside I waited outside for 10 minutes or something that there was no wait for it I do not recommend using their app nor going to this location ever read more

Does not let you sit with your child even with a mask on and waits to mention that until you've been waiting for 30 minutes in the car and your child is already caped and sat. There should be an exception for scared children under 8 years old. If I can serve a group of 5 people and none of them are wearing masks you can let me hold my 4 year old sons hand while we both have masks on. read more

Jennifer did an amazing job with my hair. She knew what she was doing and gave me exactly what I wanted. She took her time to ensure that my hair was blended and sideburns were even. I will definitely be coming back to get another haircut from Jennifer. read more

I can't afford expensive haircuts, and this is the first place I've tried since I moved, so I wasn't sure how it was gonna go. I told Kaitlyn what I wanted and what level of effort I was able to put into my hair, and she worked with me to find a style I loved. She listened when she asked how I liked the cut and I clarified what I wanted, and she made some adjustments to make it exactly what I was hoping for. Not only that, but she was really nice to talk to and very friendly without being pushy. I will definitely be coming back and I will definitely be scheduling with Kaitlyn. read more

Worst haircut I've ever received! Went in there for a trim (my hair is layered) and the stylist literally cut my hair straight across and said I was done. It didn't even take more than 5 minutes and my hair isnt even straight. Not to mention she charged me the price of a full haircut. Never going back here and don't recommend it for anyone. read more

If I could rate this place Z-E-R-O stars, I would. I checked into this Great Clips location last week to make an appointment for my husband who is home on leave. We had a coupon for a $7.99 haircut from a different location. At the end of the service we asked if we could apply the coupon to his haircut. The hairdresser had to call another person up to the register (I'm assuming his superior) to ask. They said they couldn't honor the $7.99 coupon because they didn't have it in their system but gave us a discount for $8.99 instead--we were very thankful! A few days later we went online to check our bank statement to see that these two FOOLS charged our card for a $12.99 haircut! Who does that?! We will NEVER return to this Great Clips. The man who cut my husband's hair is Greg. N-E-V-E-R A-G-A-I-N!! You'll be lucky if I don't report you to the BBB! BEWARE FUTURE CUSTOMERS---I strongly advise you to double check your bank accounts, these people are not to be trusted. It is ILLEGAL to change tip amount on a receipt!! read more

Literally one of the best places to go. They're so accommodating and I can get seen almost immediately. I've never had a bad time or a bad haircut from those girls and I really like that they keep notes for my hair. Theyre super clean and professional, Ill recommend this location to anyone. read more

I have never been to a place so horrible to get my hair cut, not only did the lady leave a bold spot on the top of my head (I am a female) she insulted my step father. As she was talking to me she commented "your step father restarted or something" to my young sister because he was making a baby laugh with a funny voice. then we got coupons for free hair cut and apologies. I love second chances but when I was told they fired the original lady and I walked in a month later for color, and found the same lady working. Lets just say I walked right out. read more

One of them was kinda off. Her name was Holly. She looks like she's very bored at her job. I was sitting in the waiting area while my friend was getting her haircut. She made a funny insulting face behind my friend, which she didn't see at the time, but I did. Extremely unproffesional. Should've been one star, but I do believe the other staff are far better than Holly. :) read more

I've been getting my hair cut here every 2-3 months for the past six years. I've never had a bad haircut, they range from functional to really good. But the haircut I just got this afternoon was the best haircut I've ever received in my life. My typical haircut is pretty straightforward - #2 on the side and #6 on top, no sideburns and rounded in back - they can usually do pretty quickly. But today Graciela cut my hair and she took it to a whole new level. It was the little things that you wouldn't think about, like turning off the clippers each time she passed them in front of my face to change sides, or holding the cord up so that it didn't drape across my legs. Without making a show of it or without making it take too long, it felt like she had an attention to detail and professionalism that was just a cut above what you'd otherwise expect. read more

I took my daughter in for the first time in over 2 yrs to get a hair cut. The woman cut off more than I asked and did it dry. She thinned my daughters hair out w/o asking first, and when I said I wanted the front in a feather she had no idea what i was talking about. ( like farrah fawcet layers) my daughters hair is so jacked up and I am trying to contact the manager about my dis-satisfaction. I want a refund or it done right. I left angry and upset. I don't think this was professional at all and I am angry at the job that was done. read more

Go get your Hiar Cut by the Korean lady Kwi at this location or the shop on hoyt; she does a great job and is very quick.

Came here on a Sunday when i couldn't find any other hair salons open. all of the women working were extremely friendly and patient. the woman who cut my hair asked a ton of questions beforehand (which i appreciated), and she noticed the way i normally style it and gave me recommendations based off of how i style it. she also was recommending products that weren't crazy expensive and i didn't feel like she was just trying to sell me products to get commission, like what i've felt from other stylists. I was very pleased with how my hair turned out and i will be returning! read more

Good haircut for my daughter. She simply cut her hair straight but before that, she combed all her hair out, and there were lot of knots.