I found her because of her great reviews! She responded right away and got me scheduled quickly…read more She is super nice and easy to talk to. I showed her a picture of what I wanted and she did exactly what I asked for. I will be going back :)

Susan does a fantastic job of making you feel comfortable. She takes her time and double checks her…read morework to make sure that every hair is in place. I'm so glad to have found her. Thanks Susan

Bridget came highly recommended by a friend. When I mentioned that my appointment with my stylist…read morewasn't for another month and that my bangs were driving me insane, my friend raved about Bridget. So I gave her a call. She was very nice and was more than happy to work with my schedule. During my visit with her, she listened carefully to what I was asking for, asked questions in return to clarify, and went to work on my long mane. We had a very nice casual conversation while she cut my hair. She stated that it was a little intimidating cutting my hair, knowing who my normal stylist is. "He's a hard act to follow". I have to be honest and say that Bridget did a fantastic job. My hair might be long, but it's not easy to cut. This is the first time I have gone to someone, other than my stylist, and have been truly happy with the results. Bridget is knowledgeable, gives attention to detail, and overall, is a very nice person. Her shop is open by appointment only, no walk ins. And she is currently working on getting a credit card machine so she can accept them soon. Her shop is super cute, and easy to find.

Brittney did a great job waxing my eyebrows. The service was top-notch, although I may be a little…read morebiased because she's my wife :) She loves making people feel beautiful and she's the best in the business. You're in good hands with Brittney.

The young lady that cut my hair last night was an absolute sweetheart and was quite professional…read more I had a slight wait, which was no big deal, seeing that I was in no rush and had nowhere to really be after my hair cut. I will definitely be coming back here to get haircuts, if I'm in the area.

STAY AWAY!!!!! I took my 13 year old son to get a very simple trim. I explained very clearly…read moreexactly what he wanted. "Just a trim, please do not cut his hair too short." When he was finished and walked up to the front and I could see him fighting back the tears. It was like she did the exact opposite of everything we asked for. Not only did she cut it way too short, but it's choppy and totally uneven. Why ask what someone wants if you're not going to listen?

Jenny is my expert hair dresse. I get so many compliments on her coloring , and cuts. I would…read morehighly recommend her to anyone.

I love my stylist: her cuts are precision and color is meticulous…read more However, I can not believe that EJays management is now, effective 9/3/24 going to impose a 3% fee on top of the bill if a credit card is used. They've even installed an ATM in the lobby if clients need cash, especially since tips are not allowed to be added to a CC payment. And now one can pay the ATM fee to get cash to pay for services to avoid the 3% CC fee. How absolutely cheap is this merchant! Credit cards are for the convenience of the patron, with a slight exchange fee to the merchant as a cost of doing business.

Crystal is a knowledgeable hairdresser, she listens and provides honest feedback for your specific…read moreneeds. My kids and I have been going to her for years. Highly recommend!

My husband and I both received massages at this salon. The masseuse was very pleasant, but she…read morechatted throughout the entire process. I hate to be rude and ask for silence, but this just seems like a given to me. Unfortunately, this is the second massage I've had in Cincinnati, and the second time the masseuse has talked throughout the entire thing. Why is this? To make matters worse, they are now constantly spamming my email account with specials and deals. There is no way to unsubscribe, and they put EVERYONE'S email addresses in the "to" line, so first names, last names, and email addresses are visible to everyone on the list. I replied requesting they unsubscribe me and mentioned they may want to at least BCC everyone (a bulk mailer would be more professional). They finally hid email addresses, but I am still receiving the same annoying email over and over again. While everyone who worked there was very nice, and the massage (aside from the talking) was decent, I would not recommend this place to anyone. I hate to leave bad reviews, but this email spamming really pushed things over the line for me.

I am visiting my parents from Japan and I asked them if they could show me a place to get a good…read morehair cut. My father made an appointment for me but I had to cancel it. I cancelled on a Saturday. The appointment was on Wednesday. On Wednesday someone called my elderly parents yelling at them for missing the appointment. Threatened them that they would have to pay for the appointment-my elderly Medicare parents who have been going to this salon for 9 months. I told my parents I would help them find a new salon to go to. Integrity is how you act when no one is looking-or when you think no one will call you out on it. This place has no integrity. And no respect for elders. In Japan someone in their 80's is tested with respect and is revered. Not yelled at or threatened. They did call back 10 minutes later when they checked their voicemail and found my cancellation but again...extremely rude and terrible customer service.

PJ is the best! Love the work she has done on my styles, cut and color. I would highly recommend…read moreher to anyone! I finally found the stylist to make me feel beautiful again!

From the owner: Women's and Men's Haircuts, Color, Highlights.read more

Although my stylist was very nice and personable, it felt like my appointment was rushed just so…read moreshe could return to her other client. I asked for layers and volume but my hair pretty much just looks the same as it did before with a little bit of face framing. I had pictures ready to explain what I wanted but after explaining a few things I was pretty much cut off and brought to the washing station. I was excited for something new for my natural curls but left the salon feeling like my hair was just washed and curled.

This place! I had so much fun the atmosphere and amazing stylist are all great! Even though I was…read morethere with Summer the other stylists made you feel at home! My side of the salon I was able to see Rachel and Nicole do their work and they were amazing in their craft! I have nothing but nice things to say about this place! I went to Summer hoping she would be amazing and she was more. My hair was orange at the bottom from a previous salon and she gave me a starting canvas of blond which we will be able to work towards in the future! She's an artist as are all the ladies here. If you want an amazing stylist and atmosphere please come here and ask for Summer! My first pic is from three weeks ago that shows the terrible oranges. My next pic is from me in the car after I was done. Once my hair has completely dried I will update with my new colors! #sohappy #blondeohmy #nextstepallblonde

I went here recently and got a haircut with Sarah. It was an amazing experience! She did a great…read morejob of explaining how she styled my cut, and discussing my vision and doing what she needed to make sure it met my reference pics whilst also being flattering for my features.

They did an amazing just with my hair coloring and it was an amazing place that I just couldn't…read morebelieve that I had received the best service that I had ever gotten for a hair coloring and a cut! The stylist made me feel like a million dollars. I've never been in such an eclectic place before and I can't wait to go back.

I wouldn't recommend this salon for hair color. They'll over charge for something that washs out as…read moresoon as it gets wet. I've dyed my hair for years and never had this happen before. Although, if you're going to get a trim and style this is the place for you. The overall store and cleanliness is top teir. Bathrooms are spectacular. Just not hair color.. Definitely not worth the $300 I spent, literally washed down the drain

I've been coming to Susan's since 2009. I've had a few stylists that I love and I have one now who…read moreis amazing. My hair is always done well and rarely have I left not happy and given the 12 years, that's saying a lot. The nail tech Jenise Ashley is the best. I love the way she does my nails and I love chatting with her. She is a major asset there but (and this is part of why this is 4 instead of 5), I think she's very underutilized. It can be hard to book hair and nails on the same day. I am an oddball because I don't like doing this stuff so when I do it, I prefer one and done! :) I am really glad the endless country music has stopped because it was really such noise pollution for me, I stopped coming in for awhile. I just can't listen to it for that long. I don't even know that the stylists liked it! Another reason for 4 out of 5-the pricing is a touch higher than is reasonable. I can and do pay it because I really like my stylist and Jenise, but the pricing could be off-putting to others. I've seen coupons for new customers out. This always irks me as a long time customer--why not some kind of loyalty program? It doesn't have to be complicated at all. I like things simple. Overall, the receptionist is friendly and will work to get you in even when you're forgetful like I tend to be sometimes. The stylists (mine is Shaney) and Jenise are wonderful. I have not used any of the others but my daughter has and had good results. I've gone to them for a long time and will keep going.