I found her because of her great reviews! She responded right away and got me scheduled quickly…read more She is super nice and easy to talk to. I showed her a picture of what I wanted and she did exactly what I asked for. I will be going back :)

Susan does a fantastic job of making you feel comfortable. She takes her time and double checks her…read morework to make sure that every hair is in place. I'm so glad to have found her. Thanks Susan

Courtney is an amazing stylist! Friendly, professional and welcoming! My husband and I are very…read morehappy clients!

Bridget came highly recommended by a friend. When I mentioned that my appointment with my stylist…read morewasn't for another month and that my bangs were driving me insane, my friend raved about Bridget. So I gave her a call. She was very nice and was more than happy to work with my schedule. During my visit with her, she listened carefully to what I was asking for, asked questions in return to clarify, and went to work on my long mane. We had a very nice casual conversation while she cut my hair. She stated that it was a little intimidating cutting my hair, knowing who my normal stylist is. "He's a hard act to follow". I have to be honest and say that Bridget did a fantastic job. My hair might be long, but it's not easy to cut. This is the first time I have gone to someone, other than my stylist, and have been truly happy with the results. Bridget is knowledgeable, gives attention to detail, and overall, is a very nice person. Her shop is open by appointment only, no walk ins. And she is currently working on getting a credit card machine so she can accept them soon. Her shop is super cute, and easy to find.

Jenny is my expert hair dresse. I get so many compliments on her coloring , and cuts. I would…read morehighly recommend her to anyone.

I love my stylist: her cuts are precision and color is meticulous…read more However, I can not believe that EJays management is now, effective 9/3/24 going to impose a 3% fee on top of the bill if a credit card is used. They've even installed an ATM in the lobby if clients need cash, especially since tips are not allowed to be added to a CC payment. And now one can pay the ATM fee to get cash to pay for services to avoid the 3% CC fee. How absolutely cheap is this merchant! Credit cards are for the convenience of the patron, with a slight exchange fee to the merchant as a cost of doing business.

Crystal is a knowledgeable hairdresser, she listens and provides honest feedback for your specific…read moreneeds. My kids and I have been going to her for years. Highly recommend!

My husband and I both received massages at this salon. The masseuse was very pleasant, but she…read morechatted throughout the entire process. I hate to be rude and ask for silence, but this just seems like a given to me. Unfortunately, this is the second massage I've had in Cincinnati, and the second time the masseuse has talked throughout the entire thing. Why is this? To make matters worse, they are now constantly spamming my email account with specials and deals. There is no way to unsubscribe, and they put EVERYONE'S email addresses in the "to" line, so first names, last names, and email addresses are visible to everyone on the list. I replied requesting they unsubscribe me and mentioned they may want to at least BCC everyone (a bulk mailer would be more professional). They finally hid email addresses, but I am still receiving the same annoying email over and over again. While everyone who worked there was very nice, and the massage (aside from the talking) was decent, I would not recommend this place to anyone. I hate to leave bad reviews, but this email spamming really pushed things over the line for me.

I am visiting my parents from Japan and I asked them if they could show me a place to get a good…read morehair cut. My father made an appointment for me but I had to cancel it. I cancelled on a Saturday. The appointment was on Wednesday. On Wednesday someone called my elderly parents yelling at them for missing the appointment. Threatened them that they would have to pay for the appointment-my elderly Medicare parents who have been going to this salon for 9 months. I told my parents I would help them find a new salon to go to. Integrity is how you act when no one is looking-or when you think no one will call you out on it. This place has no integrity. And no respect for elders. In Japan someone in their 80's is tested with respect and is revered. Not yelled at or threatened. They did call back 10 minutes later when they checked their voicemail and found my cancellation but again...extremely rude and terrible customer service.

PJ is the best! Love the work she has done on my styles, cut and color. I would highly recommend…read moreher to anyone! I finally found the stylist to make me feel beautiful again!

From the owner: Women's and Men's Haircuts, Color, Highlights.read more

Nicole is my go to stylist! She has been doing my hair for years and it always looks amazing. She's…read moreskilled, talented, and professional. Most importantly, she listens and she's honest about what will and what won't work. For example, my hair will not hold red colors despite Nicole's best efforts. I appreciate that my stylist was willing to say that I needed to stop trying with the red because I was just wasting my money. The salon is clean and cute. All the stylists are friendly and I love to see all the different things they are working on during my visits. They continue to expand their line of services and now offer hair extensions, lash extensions, nails and so much more.

Lee Ann (for a hair dresser) was probably the worst I have ever came across. My 14 yr old daughter…read more(starting her freshman year on the 12th) wanted all over blonde (she already had heavy highlights). This woman looked insulted when I showed her a blonde photograph(I assumed this was too much work for her to do) she assumed we were there for highlights. I said no all over color as she has heavy highlights. She looked puzzled, I said look if you are unable to do this I would be happy to go else where. She said no I got this now, my daughter sits she applies die all over and sets a 25 minute timer. During this time we learn she's getting ready for a concert eating dinner clearly excited for her plans (no harm there). Till my daughter's hair is dyed brown with what was supposed to be a trim looks like a toddler chopped away at the ends of her hair with dull play scissors. I will never ever return to this establishment and I will indefinitely share this expirence with everyone I know. My 14 year old devastated at the beginning of a very important chapter of her life. Feelings about this are hard to even shape into words at this point. Good luck to anyone who goes here even if its free I highly advise against it.

My appointment with Biz was amazing. I loved all the little details to relaxation. Best shampoo I…read morehave ever received. Was so relaxing almost fell asleep at the shampoo bowl. Which for curly hair girlies getting your hair washed usually means knots and tangles and fingers stuck in all your hair. There was none of this. And they give a nice little scalp massage. Then when you return to your seat they give you a neck and shoulder massage with essentials to fit your mood. All complimentary! Biz, herself, was easy to communicate my desired look with and she understood it to a "T" and delivered great results. I absolutely loved my transformation. Going from long hair to short hair can be scary and Biz made sure we were both on the same page for expectations. I also loved how she didn't push product or add ons. She gladly told me what products she used when I asked (because my hair looked the most fabulous it ever has, no frizz) but never gave me a sales pitch or pressure to buy or spend money I wasn't wanting to. In the end I got a fabulous new look and exactly what I wanted. I will definitely be returning to Biz at Industry for more hair needs.

So, I tried to highlight my own hair and it definitely did not go as planned. I came to see Sophia…read moreto see what we could do to fix my hair. As soon as she saw me all I felt was judgement even though I tried my best to keep the conversation lighthearted about my hair situation. She then took a test strand of my hair but rushed me out the door and wouldn't let me stay for the results. Even the front desk receptionist was confused when Sophia said she was sending me out and just going to text me. I was charged 30 dollars for the consult which I was fine with until Sophia wanted to charge me 400$ for full foils and refused to help me find a solution within my 250$ budget. (mind you I noted that I was okay with any solution as long as it fit in my budget and made my hair look better than it did). Definitely don't recommend.

I wouldn't recommend this salon for hair color. They'll over charge for something that washs out as…read moresoon as it gets wet. I've dyed my hair for years and never had this happen before. Although, if you're going to get a trim and style this is the place for you. The overall store and cleanliness is top teir. Bathrooms are spectacular. Just not hair color.. Definitely not worth the $300 I spent, literally washed down the drain

I've been coming to Susan's since 2009. I've had a few stylists that I love and I have one now who…read moreis amazing. My hair is always done well and rarely have I left not happy and given the 12 years, that's saying a lot. The nail tech Jenise Ashley is the best. I love the way she does my nails and I love chatting with her. She is a major asset there but (and this is part of why this is 4 instead of 5), I think she's very underutilized. It can be hard to book hair and nails on the same day. I am an oddball because I don't like doing this stuff so when I do it, I prefer one and done! :) I am really glad the endless country music has stopped because it was really such noise pollution for me, I stopped coming in for awhile. I just can't listen to it for that long. I don't even know that the stylists liked it! Another reason for 4 out of 5-the pricing is a touch higher than is reasonable. I can and do pay it because I really like my stylist and Jenise, but the pricing could be off-putting to others. I've seen coupons for new customers out. This always irks me as a long time customer--why not some kind of loyalty program? It doesn't have to be complicated at all. I like things simple. Overall, the receptionist is friendly and will work to get you in even when you're forgetful like I tend to be sometimes. The stylists (mine is Shaney) and Jenise are wonderful. I have not used any of the others but my daughter has and had good results. I've gone to them for a long time and will keep going.