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    Great Blue Heron

    3.0 (2 reviews)
    Open 9:00 am - 5:00 pm

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    3 years ago

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    7 years ago

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    Ashley Store - Bedroom sets

    Ashley Store

    1.8(960 reviews)
    3.1 mi
    $$

    I went to Ashley Furniture in South Park Meadows looking for a sofa. While there I inquired about a…read morenew mattress and adjustable bed frame. I tried several mattresses and was shown an adjustable bed frame. the frame I was shown not only was adjustable, but had a massage function and other features. I decided not to purchase those items at that time. the salesperson then told me if I purchased the mattress he would give the bed frame at no charge. I agreed. When the adjustable frame was delivered, it had no massage function or the other extra features I had been shown. I feel I was mislead. Unfortunately as an elderly person, i do believe I was taken advantage of. Bottom line, Just be aware before you make a purchase in the mattress area. Ask a lot of questions. By the way, I also purchased a sofa--so far so good. Another thing that bothered me about dealing with Ashley Furniture, I wanted to pay "cash", but I was told I had to open an account--go figure!

    The sales team was very nice and worked with us to get what we wanted. However, it seems once the…read moresale was done, there has been no communication and we were/are left dealing with c chatbot and call center (likely overseas) who did not listen to my issue. We had arranged for two deliveries at two separate locations and were told it wasn't an issue. Well now apparently it is as they have the second delivery to the wrong address. I tried to contact the store but Asley does not publish store numbers forcing you to deal with a call center. Although we enjoy the furniture, customer service is the hallmark of a well run business. Ashley is NOT a well run business and lost us as a future customer.

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    Ashley Store - Variety of furniture

    Variety of furniture

    Ashley Store - Couches

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    Rooms To Go - Living room set

    Rooms To Go

    1.4(556 reviews)
    3.4 mi
    $$

    The lies they tell (Pearland, TX). I'm happy with my…read morefurniture and my salesman, but extremely disappointed in the management team. I was told at the time of purchase -- and again when I asked later -- that my bill would be adjusted if the price dropped. The price did drop the very day my furniture was delivered, and now management refuses to honor what they promised. Instead, they offered an in‑store credit for $200, fully knowing there's nothing in the store priced at $200. That isn't customer service -- that's dishonesty. I will never buy from this store again. I can't support a business that doesn't stand behind its word.

    Bought a cough 2 years ago, been having failures with the electrical system and frame issues since…read more Since I got a warranty, it was covered for replacement. I thought everything was good when I selected a new couch because of how soft it was, making sure to the salesman that I only want it if it's soft. He confirmed it was. Then it arrived broken and stained. Customer care asked me about it and said they will replace it, but the couch is extremely hard, which is counter to the main reason I got it. Was told to wait fir the replacement and if it still feels too hard, that I can call my local store and get a different one. A few days go by and I loose faith that it will soften enough, so I just called in to tell em that I would like a replacement instead. Once I did that, I was told that's not their policy, even though I was lied to by the salesman, and told something else by Customer Care. These jokers niw want me to wait 6 weeks to break in the couch, and then they will only review the situation, not commit to a replacement, but review it. Stay away from this store, you will spend a good amount of money for substandard products and customer service. Rooms to Go is not worthy of your hard earned money.

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    Rooms To Go - Interior Variety of Furniture

    Interior Variety of Furniture

    Rooms To Go - Couches

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    Variety of furniture

    Great Blue Heron - furniture - Updated September 2026

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