Ive played lacrosse for the past 15 years and have ordered several times from Great Atlantic or lacrosse.com. Today I placed an order for a new head, and it got me thinking I probably could use a new stick so I started to look around. They had a great deal on a stick for something like $150 off. Ive had a club lax membership since 07, so I decided I would find out if I could use my points towards it. I spoke to George, and he informed me I had 35 points, and the purchase I made today hadn't counted towards my account yet. He told me I could order a gift card with my points and use that towards the purchase of the stick BUT the gift card wouldn't activate till the deal of the day was over. roadblock. He very quickly figured out that if I purchased the stick at the advertised price and then cancelled the gift card I purchased with the points, I would then receive a refund for that amount back to the card I purchased the stick with, effectively giving me the discount.
He very easily could have said "Im sorry, your points aren't active and I can't help you" but he went above and beyond to get me exactly what I wanted, at a price point i wasn't even thinking was possible when I made the phone call.
I would ABSOLUTELY recommend lacrosse.com to anyone looking to purchase lacrosse equipment if not for their great deals, but for the amount of service you can expect from the staff when you place your order. In a day where service has gone by the wayside, Great Atlantic sets themselves apart from the pack with their above and beyond approach. read more