i am a returning customer of Aldo. I was in the store on 11/28/15 to purchase a pair of boots with a price of $140.00. The store did not have my size. So the salesperson offered to look online. My size was not available online or at any store that was within my area. So the young lady offered to contact the store that did have my size. The store agreed to ship the shoes with the approval of the district manager. I asked how long would it take to have the shoes shipped. She stated around 5 days. So I agreed . I returned back to the store on 12/03/15 to see if the shoes had been delivered. The salesperson stated that they had not been delivered yet. So I advise that i would call on Friday the following day. When i called on Friday the shoes still had not been delivered. Spoke with Corey, who stated that they had the approval from the district manager to have the shoes shipped. And that they should be in the store the following week. So i called the store and again the shoes were still not delivered. I asked for the number of the district manager. Just by chance she happen to be in the store that day. I spoke with the district manager name Savannah, I explain my situation of how i felt like for a store that sales such high price quality shoes, that the service was not up to standards. She advise to me that she would call the New York store where the shoes are being shipped from and give me a call back. She contacted the New York store and called me back very quickly. She stated that the New York store did not have any UPS labels.And that they would have the label on Wednesday and that i should have the shoes by Monday of the following week. I called on 12/15/16 and I spoke with Corey again and he stated that my shoes have still not arrived and that he would contact the New York store again. On 12/16/15 i went into the store to see if they had arrived, AND to my surprise they had not. I asked for the phone number to the regional manager and was told that he was not reachable. I was given customer service number. I called and filled a complaint. I was told that someone would contact me within 72 hours. I advise the rep that i needed someone to contact me within 24 hours. She stated that she would make a note. I called the store back to get some more information. I spoke with Corey that advise that he spoke with the New York store AGAIN and they stated that they did not know how to get any ups labels to ship the item. Corey advise me that he walked them thru on how to get the labels. And that the shoes should be shipped overnight and arrive tomorrow around noon. Lets Hope!! I'm very disgusted that it would take almost 3 weeks for a pair of shoes. As a frequent customer of Aldo, I was very out rage at how this was handled. I am willing to pay very good money for these shoes and it has been made impossible. I will have to rethink any future purchases going forward.
Signed
Frustrated Customer. read more
