Walked by 4-5 people who work here and no Hello, no Good Morning. Even when waiting for assistance…read morein shoes, no approach, no help, not good customer service at all. Ignored and walked by for about 15-20 mins

REI in Durham is my go to place for trail running shoes…read more They have great brands like Altra and Saucony to name a few. I've always gotten excellent service while shopping here for running shoes. Maddy has helped me on two different occasions with picking out shoes, she does a phenomenal job at suggesting shoes and giving you time to make decisions and not making you feel rushed. Great value on trail items like backpacks, shoes, socks, bikes/biking gear and other items. Definitely check out REI in Durham *I live in Raleigh but, travel to Durham to go to this REI.

My father took me to REI for my Christmas present and decided upon a green heavy weight long sleeve…read moreshirt. It is high quality and very comfortable which is what REI produces all the the time. My brother loves REI and swears by their product because it has great value for the price and lasts a long time. The service is Ok at REI and the staff are very knowledgeable about the products. They are willing to help you out and answer any questions you may have on their clothes. REI has a wonderful selection of products and is very top notch quality 100% on all of their products. They are a bag free store which is great for the environment. REI is a great store and you get a valuable product for the price you pay for on whatever you purchase at the store. That is all I have to say about REI.

Great store. very clean and organized. Disappointed that you don't offer a military discount in…read morestore.......

A beautiful store that matches the quality of its renowned 5.11 products. The saleswoman who took…read morecare of me was gracious and helpful. I'll be back soon.

Xander was attentive and helped me right when i walked in. Has an amazing personality and a…read moreplethora of knowledge. 20/10 would come back and purchase from this specific store again!!!

Gina was so personable and fun with my dad, who was visiting from out of town and needed to replace…read morehis old shoes. It took some convincing to get him to the Carrboro location, but it was crowded and my dad got frustrated with the wait. Gina at Southpoint was available as soon as we walked in, and her sunny personality put him instantly at ease. She got him on the foot scan, listened to his wish list and brought out a few different pairs that fit the bill. They didn't have the color he wanted in stock, but she gave us all the info we needed to order them online - a happy convenience as they'll be shipped directly to his house. Five stars for Gina and Fleet Feet Southpoint!

We are all entitled to our own opinions, right? Well here's mine:…read more Parking: 4 Location: 5 Decor/ambiance: 5 Customer Service: 5+ Word is BOND... This is one of my favorite shoe stores in AMERICA!!!! FinishLine caters to all styles and they always have what you need. This location has an amazing staff. James (Store Manager) and his team always pull out the red carpet when customers are in need. They always ask if you can be helped and they do an awesome job telling you about the stores promotions. One employee even put me on to the FinishLine App where you get money back for spending. That tip has helped me out alot as i purchase anew pair of sneakers almost every month. Love FinishLine Southpoint! Thanks JAMES!!!

I walked in needing a pair of shoes for work, the guy on the floor never asked if I needed…read moreassistance with anything & actually looked at me like I was inconveniencing him when I asked to try on the pair I wanted. Never even spoke a word other than "I don't have that size" then when I decided on a shoe he went and got it & just left it at the register saying "somebody will ring you out" I stood there for 10 minutes or so before someone else came out of the back room and asked if I needed help & rang me out. I CANT WAIT UNTIL THERE'S A SELF CHECKOUT PROCESS FOR SHOES SO I DONT HAVE TO DEAL WITH APATHETIC EMPLOYEES!

Great staff and super helpful! Helped our nonprofit agency with a pickleball fundraiser last year!…read moreGreat shop, bought two tennis racquets!

Drove 45 minutes to sell these jokers a piece of equipment. Called ahead to make sure they'd take…read moreit. They said they would. I was about to spend $200-300 on other stuff after the trade in. But when I got there, they turned me away. No respect for my time. I'll take my purchases elsewhere.

I was in a bind today and needed to find a fish scale. I work across the street and decided to see…read moreif they'd have any. They didn't, but were great in directing me to a shop that was able to fill my needs about 10mins away. They have a HUGE selection of Patagonia goods as well as camping/living essentials like Yeti tumblers. I found the better sweater in the color I'd been eyeing for a while and was able to get it! All the brands that I saw are QUALITY stuff- brands that stand behind their goods when life happens. Lots of great outerwear options whether you're hiking a trail or just down Franklin St. Really great and friendly staff. Will definitely be back to browse more.

Went in for the first time today. Staff was very friendly, Ethan was especially knowledgeable and…read morewent above and beyond to help my friends and I find the perfect shoes!

Couldn't have had a better experience shopping at this location with the help of Carter. If you're…read moreunsure of the different lines/names of their products, Carter's a tremendous, patient, and insightful help in walking you through everything. He was very attentive and I'm super happy with my purchase and the help I received.

This review is solely for the store itself. The products are 5/5. The store is crowded but also…read morecompletely empty? Where are all of the products? I could not find strato tech tees. The hangers do not have sizes on them and the tags are tucked into the pockets and sleeves of every item. Do you know how annoying it is to pull the tag out of every items pocket looking for the correct size? Nothing is organized by category or type of clothing, it's all just everywhere, which makes it incredibly infuriating to shop.