We took our e bikes here to get the brakes and tires replaced. The process was very easy at first…read more The lady that helped was extremely friendly. However, we went to pick up the bikes and one of them stopped working on our way home - it wouldn't accelerate. We called and explained the issue. They told us it'd be another $200 (after we'd already spent $1,000 on the tune up) to fix the issue. Our stance was that the bike worked perfectly fine until we dropped it off at the Bicycle Chain. They kept it for a few days and called us saying that it had been fixed. We tried to ride it home and it still wasn't working. We took it back and they told us we have a cheap e bike that'll end up in a land field - that there was nothing they could do. He said he'd tried to switch out the brake because the back brake was in bad shape - we JUST PAID THEM to replace all 4 brakes on both bikes. So, did they charge us for a brake that they never replaced?! The manager proceeded to call my bike cheap again and told me to call the distributor. Extremely inconsiderate. Will NEVER take my bikes here again.

I called in just before dropping off my bike for minor work and they told me it would only take 45…read moreminutes. It took 24 hours. When I called in the second day to ask when it would be ready, they told me how short staffed and overwhelmingly busy they are. But when I go in to pick it up the store is empty except for four employees-- three guys lounging around and one poor woman working her butt off in the back. I get if those guys aren't trained to fix bikes, but then train them. I lived in LA for years and the people living in tents on the streets fix bikes to get by. It's not some prestigious thing that these college kids need to pay their dues and work their way up to... just train them and watch your business succeed.

I decided to buy a new bike from Back Alley Bikes this past fall and it was one of my best…read moredecisions yet! They helped me weigh the pros and cons of different bikes to make sure I got the perfect fit. Tamara did a fitting with me to dial in the geometry so it felt even better. AND when my dropper post blew out for unknown reasons, they had it back in order within a day. Super friendly and easy to work with-- highly recommend for new purchase or maintenance or all things bike-related!

Well established independent bike shop run by good people. Excellent mechanical work.read more

Fantastic service and extremely knowledgeable technicians! It's great to have a local bike shop…read morewith opinions you can trust!

David and the guys at Rivermill Cycles are lifesavers. They did a fantastic job getting me the…read moreparts I need and I was super stoked when I met them because they weren't just in it for the sale. They actually care about cycling and cyclists and are happy to not only get what you need but explain exactly why you need it. And if you don't need it they won't mince words for an extra buck. They will tell you that you don't need it. Coming here is an easy choice for vets and newcomers alike.

Great staff great service great shop. So many good options no matter what you're looking for. Can't…read moreleave without making a purchase hands down. one of my favorite shops i've came across.

There really nice and have a lot of product for a nice and tidy store that is really organizedread more

Samuel Johnson was most helpful when my wife, Diane, tried to order me a pair of shoes and apply…read morethe discount I had earned. The website would not accept my password. Samuel was able to contact I.T. and get a code that allowed the transaction. It was excellent customer service,.

This cute little shop is a hidden gem on Ninth Street! I first became aware of it when at a baby…read moreshower- the expectant mother opened some of the cutest monogrammed gifts I had ever seen. The gift giver said she'd gotten them done at Cotton Creek! I knew I had to stop by the next time I was in the neighborhood. I have since been in twice within the past month. The staff is super friendly and helpful. The assortment of shirts is so fun! I believe they design in-house and their options are a little more classic/preppy than, say, Runaway (which I also like, but Cotton Creek is more my style). I got a sweet light blue, long-sleeved t-shirt that says Land of the Pines, and has a beautiful illustration on it. My sister got a fun shirt that says "Durham Women Take No Bull" and she loved it so much that she wore it out of the store- and proceeded to get compliment after compliment on it all afternoon! They should have sponsored us because we were telling everyone to go to Cotton Creek on Ninth to get one of their own! :) They also have hats, hoodies, key fobs, leggings, and probably a lot of other stuff that I'm forgetting about. This place is great to bring friends visiting from out of town, also great for finding a gift for yourself, and also good for custom monogramming. Check it out!

Shipping takes forever & no customer service to speak to a real person!! Always those damn tickets…read moreto fill out!! This company I'm thinking it is a very poor company the way they do business!! Had wrong city on shipping until I caught it& a nightmare trying to get it fixed!!! If u don't want a headache, stay away from this company!!!!!!!

DO NOT BUY FROM THIS COMPANY…read more They say in stock and what they really mean is they can order it from the manufacturer the same as you. I waited 5 days for my order status to change to shipped before calling. I was told they didn't actually have it in stock that they were ordering it from the manufacturer that shows it on back order. The price was the same as what the manufacturer was selling it on their web site but in stock. Just be honest and say you don't have it in stock, and that it is on back order from the manufacturer. That as soon as you receive a shipment from them you will notify me so I can pay for it then or try and go find it somewhere else. YOU CAN NOT CHARGE A RESTOCKING FEE ON SOMETHING YOU NEVER HAD

I have been there a few times and the first time I went to get my arrows cut and I wanted to put…read morered and white fletches the older gentlemen looked annoyed I was there and said he ddnt have white ones. So I went over there to the aisle and saw them plain as day no way he could've missed it. Then he cut my brand new arrows all different lengths and when I put my broad head on it hit my riser and I had told him what length I was and all the info he needed and he still got it wrong. This all happened a few years ago. I gave them another try since I was in the area and when me and my wife went in no one said a a word to us and I was in there for a little while looking for a bow accessories and not a single employee came to see if we needed help. So needless to say won't be ever going back. Nice shop but horrible customer service

I always feel like I am on the hunt whenever I come here, the selection here has a good bit of…read moreeverything, it's a little chaotic when it gets busy and fitting rooms are full but you make it work. Lots of stuff on good discount, and they rotate stuff very often so it's nice to see what new merchandise they have and promotions are going on. The staff may be a little slow, but they're nice. I feel bad whenever there's a big line and I always feels like they're understaffed. But the value for what you get is pretty great!

It's finally open! Great place to potentially find some deals, the store was stocked up with plenty…read moreof merchandise. There is a huge shoes selection for both men and women. Plus it has some finds for certain sporting equipment, so take your time shopping. This place will have more inventory as time goes on, so keep checking back. The staff were really nice to deal with. So glad to have this place in town.