The workers were very friendly and I appreciate that they try to get you in and out in a timely…read moremanner. It wasn't too crowded when I went so my oil change took maybe twenty minutes. I hate having to wait around so this was great. They do point out other things they found when they do an inspection but you don't have to get them done right then and there. I'll come back to this location

People are so kind and helpful. I was having the worst day of my life that day I went there and…read morepeople frim jiffy was ready and willing to help me with my car. They're so great!

Came in for a quick tire fix and they were able to knock it out in no time. Best place for your…read moretire needs.

Rob, the shop manager, quickly diagnosed why my brakes were pulsating after having them replaced…read moreonly a year ago by another shop which has since gone out of business. Rob discovered that my former shop only replaced bits and pieces when replacing my brakes and calipers! Ex: right side clip new, left side old. After driving on them for year they began to wear unevenly. No wonder my former shop, Frontline in McHenry, closed shop abruptly. Rob was able to replace all the worn brakes, calipers, and rotors that afternoon. He even did a thorough of inspection of the rest of the car and told me that the tumbler needed to be replaced on my turn signal. That's why the turn signal would get stuck "ON" when turning LEFT. It's a warranty item that even my dealer could not figure out when I had it in their shop twice for the same complaint. Bravo Rob & thank you!

Amazing and friendly staff! Went in for an oil change. At the end they send you an informational…read morevideo about what was serviced on your vehicle, what looks good, what would potentially need fixing in the future, etc. which no other Quick Lane I've gone to has done so I really appreciate it. I would recommend this business to all!

Every visit has gone by smoothly here. I'm lucky they're not too busy the past times I came. The…read morestaff is very patient and open to listening to my concerns and address it accordingly. I appreciate their clear communication and professionalism!

I like how efficient these guys are. And they know their stuff. I got a call before they started to…read moremake sure I understood what meeded to be done. I HIGHLY recommend Hainesville Firestone!

I called this location to find out if they had an alignment, and I was told that they didn't have…read moreanything till next week and it was $150. However, when the person answered the phone, I said, Hi, is this the location in Hainesville, Illinois? And he said, Yeah, the only one, in a rude, condescending voice. Period. I called the one on 83 in Rollins, and I was told to come in right away. Customer service is everything. They won't only be the only one in Hainesville. They might not be here at all if they continue that kind of attitude.

Today was my first time at DipStick from the referral of a friend…read more The folks there were attentive, showed me the choices in oil I had and I chose "better". They came back showing me my air filter and asked if I'd like it changed and I said yes. The next step was to show me the discoloration of the transmission fluid. I have a 2007 vehicle that is in great shape and I think keeping in front of repairs is important. Foolishly I did not ask the price of replacing the transmission fluid. The $106 charge was shocking and I'm lucky to have had cash on me for something else to cover it. The most annoying thing now is the three texts I've received from them this afternoon. My advice, go there, higher quality service than Jiffy Lube. Ask questions, especially about pricing. I will return.

I experienced very awkward encounter when the technician got pissed and yelled at me when I hand…read morehim only the remote fob without a physical key for the security. The tire valve cap went missing after the service.

I went in expecting a hassle and I didn't get one on an inspection, but Justin was professional and…read moreI was in and out with a diagnosis to be handled later since timing dictated such. 10$ and you got their best idea of what was wrong! God Bless everyone there!

I had a simple oil leak coming from the valve cover (it was torqued down incorrectly from the…read moredealership and they used the wrong gasket sealant) and from the plastic oil pan on my 2015 Volkswagen GTI. The Firestone Conplete Auto Care in Round Lake Beach had been my goto place for maintenance and auto repairs since 2010 and for my parents since 2005. They had good quality and reliable service for a fair price. They were a service provider I trusted. If three repeated return trips, they didn't torque down valve covet and couldn't find why the leak was persistent and insisted that the leak was coming from the oil sensor on the oil pan. I agreed to having the sensor replaced and took the car home, only to find a large puddle of fresh, clean oil on my garage floor. I took the car back and they said it must be coming from the oil pan, since plastic pans have been a known source of oil leaks. Talking it over with one of the managers, we decided that a metal replacement oil pan should solve the problem once and for all. The repair was completed that day and I took the car home. The next morning an even larger oil puddle was found under my car. Frustrated, I took my vehicle to a much more expensive Eruopean car specialist. They did what the technicians at Firestone failed to do: Find the source of the leak. You pour fluorescent dye in the oil. Run the vehicle for a few minutes. Take a black light and look where the oil is escaping from. They found the head gasket / valve cover issue and the oil pan were not properly sealed. On top of that, Firestone had not replaced the plastic oil pan with a metal one! I had this garage replace the plastic pan with a metal pan (since the engines are the same, the Mk 8 GTI metal oil pan will fit on a Mk 7. There are also aftermarket metal pans available from a variety of vendors.). They torqued and sealed everything down properly and I paid foe the service, glad that the problem was finally resolved, but disappointed that Firestone had failed miserably. I went to confront the Firestone store manager (after he was unavailable for a few days), and showed him the service bill that the other garage did and asked why they replaced the plastic oil pan with another plastic one after we both decided that a metal one would be a better solution. He told me that Volkswagen did not make a metal oil pan and that plastic ones were the only available oil pans for my car. That was a flat out lie that could easily be fact checked on any smart phone. I as I still had the website for ECS Tuning screenshot on my phone, I showed it to him with at least three different aftermarket, metal oil pans for the Volkswagen EA888 2.0 TDI engine. I then showed him another website for UroTuning for another alternate metal oil pan. He eventually reimbursed for the work on the oil pan, refunded the part. I told him that he didn't have to refund the oil sensor or the labor for that as that was my fault for not doing my due diligence in overseeing their work. I also expressed by disappointment and frustration with their poor service. But, I held back. I was angry and felt betrayed for being lied to. I understand that they had young, inexperienced technicians, but you don't cover for their mistakes by lying to your customers, especially loyal ones that have been returning for over 15 years. While we kept the conversation polite and professional, I was seething beneath it all. Not because of the service failure, although that was frustrating. That could be forgiven by resolving the car problem and owning up to their shortcomings. Lying straight to my face... that was disrespectful. I'm no automotive genius. But, I know a few things about cars and I conduct myself accordingly. I drive an enthusiast's car with some light modifications. I enjoy talking about car performance and driving. That should have been evident. Don't tell me what part isn't available for my car and expect me to just blindly accept that as truth. That was never going to be a winning strategy. If I can't trust a service shop to be honest with me with major repairs, how could I trust them with simple items like brakes, tires, or oil changes, let alone more serious things like diagnostics? Your experience with Round Lake Beach Firestone Auto Care may differ, but I wouldn't take any vehicle that I cared about there or reward them with my business. Violated trust cannot be easily regained and I just don't trust them anymore.

Matthew came out and jumped my car right away. Asked if I could come in and get a battery changed…read moreout right away, checked to make sure they had one, gave me the price and said meet you there. He took care of it right away when I walked in. Got me on way and back to work. Thank you

John's on Main is the BEST! Most reliable, honest, thorough,…read morereasonable PROs for all car repairs and maintenance. Thank you, Mark, Juan and Matthew

Came here Sunday morning because i needed an oil change bad! They got me in & out quick and didnt…read moretry to push me into a million up sells. The technician offered me a few things and informed me of a few concerns with my vehicle but it was in a helpful way. It was a little expensive at $70 but it got the job done and was quick.

Following my service on October 11, my check engine light came on and the car began hesitating at…read moreidle. An Audi dealership diagnosed the issue and found the oil cap was left loose after the oil change performed at this location. Because of this mistake, I had to pay $271.97 for another oil change and diagnostic fee, after already paying $100.49 here. I was told I would be reimbursed for the Audi service within 7 business days, yet as of November 7 -- nearly four weeks later -- I still haven't received any refund. Extremely disappointed by the lack of accountability and follow-through.