I initially reached out to Christian Brothers on Yelp for a quote to repair my car and was assisted…read moreby Jared. He helped me to determine a price for service (very, very reasonable) and I scheduled the appointment from there. Upon arriving, I was immediately helped get through the details of my repair and we were off to the races. Because I needed a ride upon departure, they provided a free shuttle (most places will not) to my residence. Once finished, they contacted me, I scheduled another shuttle to return (again, most places will not do this), and within 12 minutes, I was on my way again. Back at their shop, they explained my bill, the work they completed, and we took care of the bill. I am extremely happy that I found these guys. They provide excellent customer service, their genuinely good people, and I would recommend them to anyone needing help with their vehicle. A special thanks to Devin for his orchestration of the entire process. Kudos! FIVE BIG STARS!

I brought my car in for a stalling issue. The initial diagnosis cost $775 to replace a battery…read morecable and add a ground screw, which felt very high. Afterward, I was told the car had multiple oil and coolant leaks and was quoted an additional $3,500 for repairs. On a car worth about $4,000, this didn't make financial sense. When I declined the extensive repairs, there was no discussion of smaller, interim solutions or things I could try myself; the only suggestion was financing the full amount. The immediate next step was being asked to retrieve my vehicle. The shop was extremely busy, and I left with the impression that they prioritize large, high-cost jobs. Disappointed with the experience and lack of flexible solutions, I will not be returning. Update to my previous review: It's been two weeks since I picked up my vehicle, and I have not observed any oil on my driveway. This seems inconsistent with what I was told about the severity of the oil leak issue during my visit. I have checked the oil level multiple times and it appears to remain at the same level. After posting my initial review, I received several phone calls from the shop owner requesting that I modify my review. I eventually asked that these calls stop. Service details: I paid $180 for initial diagnostics, during which I was told there was an 80% probability that the problem was my battery cables. I then paid $235.19 for new battery cables, but it did not resolve the issue. A subsequent diagnosis costing $359.98 identified a bad ground wire, which was then repaired by tapping in a new wire. Additional observations from my service experience: When I collected my vehicle, I noticed what appeared to be a black, grease-like substance on the exterior door handle that was not present when I dropped it off. I also discovered that the front emblem was no longer attached to my vehicle. When I inquired about this inside the shop, staff located the emblem and handed it to me and told me it fell off when they closed the hood. I check my fluids every month, this has never happened to me. There was no offer to repair the damage.

Although we just gave Christian Brothers Automotive-Ken Caryl a high review regarding the repairs…read moreon our Honda CR-V, we just took our Ford F-250 in to repair an oil leak, change the oil, replace two batteries and rotate the tires. Richard, Casey & Chad pulled through once again, going above and beyond, to take care of our truck's repairs in a timely manner and at a reasonable cost. We always know that Casey, our fav mechanic, won't let our vehicles leave their facility until they are 100% road ready!! Richard will make sure we are aware of all the work we choose to have done at a competitive price. Kudos, to the entire team!!

Lied about oil special, I made an appointment & they refused to keep it. Shady place.read more

This store stripped out one of my skid plate bolts on my 2023 Tacoma and hid it from me. The damage…read morewas found by the dealer service dept during my subsequent oil change. $200 with of damage I will never recover. Thank goodness they didn't strip out the oil drain bolt. They will never touch one of my vehicle's again. Go here at your own risk. Follow-up: I did contact the VP of operations. He was very polite and arranged for one of his mechanics to repair the damage. I will do another follow-up once the repairs have been done. Final update: Grease Monkey followed up and repaired the damage. Not severe, but the repair was done quickly and correctly at no cost to me other the inconvenience. I raise my star rating as a result.

I have no idea how to actually get service here. Are you supposed to park nearby and hope that…read moresomeone eventually figures out you want your oil changed? No one in the office and no one came out of the garage either. Decided to leave.

I had work done here once before and felt very comfortable with the service. Not today. I felt…read moreuncomfortable from the moment I started talking to Sylvester. I told him I had an appointment for an oil change and I wanted the free tire rotation special. He said they didn't have a special. I told him what I read online and he said Oh, I thought that was over. While I waited, he sent an email with things that were highlighted in red, that can't wait. A few minutes later he said that I hadn't accepted or declined those services. I said I was thinking about it. I went back to the email a few minutes later and the estimates were gone. He said it was because I declined those services, which I had not. When he told me the car was done an amount popped up with no explanation. I asked to see the written bill, which he kept calling an estimate. He was VERY condescending to me during this process. One of the dire recommendations was that my battery is almost dead and needs to be replaced for $350. The paper copy he gave me just gives an estimate, not the wicked red zone that the original email had. The paper copy also says I declined the service, which I did not do. I will definitely be getting it checked somewhere else. I noticed another reviewer said they were given a list of needed repairs, and another shop said none of it needed to be done. I will be leaving another review and will contact whatever corporate office I can find if I learn that I am being scammed.

I was hesitant to write a review, but I think it is necessary. I live right around the corner from…read moreChristian Brothers, and as convenient as it is to walk to this location, I have learned my lesson in not picking a place in regard to convenience. I went in for a simple oil change, they ended up doing a full diagnostic on my car and told me that there was $3000 worth of repairs that were necessary. I am a single gal who is struggling financially, so to hear news like that was completely overwhelming. I decided to get a second opinion today from a place that I trust, and they assured me that all of those issues were nonexistent. Not only that, but they had to clean up the mess that Christian Brothers left behind in regards to my oil change underneath my car. My brother and sister-in-law had a horrendous experience with this location, a couple of months ago, but I figured they couldn't mess up an oil change. Lesson learned, I will not be coming back to Christian Brothers ever again. I strongly suggest others do research and read reviews before they venture to Christian Brother. They should be ashamed of their work. There is no integrity in what they do. They are just out for your money.

Ken was so great from the start. My car broke down and he said come on over we can look at it…read moreright away. Everywhere else had days out wait times. I went over and Ken was extremely friendly and helpful. They diagnosed what was wrong and they began working. It was a a couple hour turn around. Excellent service.

I had set an appointment with pride auto care to get some work done on my vehicle and when I talked…read morewith them over the phone explaining what needed done they said that they could do the work with no problems, so I took time out of my day 45 minute drive to go all the way down there and it was a waste of time. They said they couldn't help me and that I needed find another shop,This is the most ridiculous thing I have ever encountered!!! worst experience ever. I would not recommend this place to nobody. VERY VERY bad customer service!!!

My mom came here when I was a kid and I've always brought my Subarus here! My alternator was giving…read moreme issues this morning and Roos was kind enough to make sure I was taken care of. These people are honest and I love coming here !

We have been taking our Forester to Rocky at Roos Only for a few years now. Each time it has been…read morea positive experience - which was great after having terrible experiences at the dealer. He is professional, knowledgeable, and friendly. The prices are fair and work is done promptly. There is even a loaner car. I wouldn't think twice about taking our Subaru back for any new issue.

Super impressed with the level of customer service from the guys at this location! Came in at 5p…read morewith an extremely dead battery, parked in the lot across the street. Doug (the manager) quickly orchestrated the transfer of my correct battery size from another location, and remotely changed my battery in the lot across the road within 30 minutes. Super friendly people, great prices, and quick but fantastic work. Thanks Doug, Chris, and Miah for your help!

Not rude, just unfriendly. Never asked me what kind of oil I wanted (full synthetic). 273k on the…read moretruck and the sticker reminder said next service due at 207k. Poor service, lack of attention to detail. Won't be back.

This is a good shop! I've had two of my vehicles there now, and both times, they did a great job,…read moretook care of what I needed done, it cost what they said it would cost, which was reasonable both times, and seem to have done very good work. I do a lot of work on my cars myself and for whatever reason I've had a hard time finding a shop to do what I can't do or don't feel like doing. But Southwest was great. No hassle, no drama. Just competent work done quickly and for a fair price. What a relief! Very thankful to have found them, and I feel comfortable recommending them.

I want to say thank you to all the staff at this repair shop for going above and beyond with fixing…read moremy expedition , and I also want to say thank you to bob who was very communicative with letting me know what was going on and what needed to be done ! Thank you again for being rock stars and getting my expedition back on the road !! Thank you all

I've been here 4 times and each time it's a wonderful experience. Noah and Nick are amazingly kind,…read morecaring and so knowledgeable! What an amazing team. I continue to only go to this location to see Noah. He takes such wonderful care of my vehicles and truly cares about his customers. Thank you so much for your consistently wonderful service.

Wow. Today I needed an oil change so I went to my usual Grease Monkey. Past visits it takes 20-30…read moreminutes . But today the last car was pulling out as I was pulling in. Pat and Nick must have set a record, I was in and out in less than 10 minutes. Great job guys! and thank you.

I had taken my car to another local mechanic to diagnose a problem with the air conditioner. They…read moremechanic said that a house needed to be replaced, but they were not able to do it because they do not have the equipment needed to evacuate the existing refrigerant 1234yf. They referred us to the Kia dealer, which I knew would be very expensive. So I did some research online and found Franklynn Automotive. I called and described the situation to Steve. He said they likely can handle it, but would start with a complimentary second opinion. After their inspection, they determined that the hose does not need to be replaced and we only needed to refresh the refrigerant, which they do have the equipment for. In addition, the reason the other shop might have suggested the hose replacement was because of a leak related to the axel. All in, the repairs would be substantially less than the dealer quote for work that may not have been needed in the first place. Overall, great experience with Franklynn.

I brought my car in knowing about a loose wire ( speed sensor) on my Hyundai Elantra. The…read moreinspection came back that I needed new brakes , a new speed sensor, contaminated brake fluid, multiple hoses replaced, radiator flush, and a bunch of other things. I decided to get the brakes fixed although it surprised me with the rotors and the wire harness just needed to be reattached. Nothing was ever communicated. I made the mistake of paying over a $1000 for the front brake repair ( rotors / pads) and wiring speed sensor because I was busy. Bottom line - overpriced on labor and parts. My wire harness over left wheel was taped up so was it replaced? My mechanic friend inspected it and says no way. When I asked if I could see what they ordered, I was denied access. My car sat outside most of the day and it was in garage minimally according to my car gps. Your call but I am not going back and I do not trust them. Lesson learned and I'm out $1000 which isn't much but I'm just glad I didn't fall for everything else they wanted to do. Front brake pads for $1000, a wire repair never communicated, and my old rotors were fine. I'm sure they will respond to this professionally but my perspective is real.