Always have a great experience with this location. They are very helpful and quick to assist you in any manner. They're never too pushy and they keep a record of all your car needs, just in case you forget what was and hasn't been serviced. Inside is very clean and self help beverages and popcorn while you wait. You also get a free car wash with every oil change. read more

Poor customer service. I went in today to get an oil change, let the guy know I'd never been there before and he responded with "leave your keys in the truck and window down". When I started to follow him in - I was confused and asked if I needed my wallet and again reminded him I hadn't been there before. Instead of explaining the process, he made a face as if I was annoying him. I said "ya know what? I'm actually good. I'll go somewhere else." I went to Shiny Shell to get my vehicle washed and he came over and closed the hood of my vehicle and explained it had been popped (opened) when the guy got into my my vehicle before I cancelled the service. I told this guy- who was the one that I had initial contact with that I left because he didn't explain anything to me and because of the attitude I got when I asked questions. He said he was sorry but too little too late. Terrible customer service. So I went to Lehi Valvoline and received top notch customer service read more

This place has gone way, way downhill. I will not be back. That makes me sad because it used to be very good. Long stories, but within the last few months they told one of my sons his truck's engine was bad and needed to be replaced (it ended up being nothing after a trip to an honest local mechanic), another son was told he had a huge $$$ repair needed (again, totally wrong, mechanic verified), they haven't been able to do emissions in months (broken), and now they told me if i get an oil change, i can't bring my own oil, so my oil change was going to be $96 instead of like $30 or whatever it used to be. Never again. Too many other options. read more

I came in on a Saturday knowing it would take a while. What I didn't expect was that five people who came after me would end up leaving before me. I spent three hours here to get an oil change, and watched no less than 5 cars which came after me leave before me. Not only that, when I said something to the person when I was checking out, his response was "Well I was on emissions today, so it wasn't me". When I got mad, his response was that is what happens when you come on the busiest day. No remorse, no we screwed up, instead I got a snarky reply. Never coming back here again. read more

Do not go here! We went in for an oil change and were shocked by the outrageous pricing. My last oil change at this location cost me $80, but this time they charged me $120 with no clear explanation for the price increase. On top of that, they gave me a report claiming my brakes and brake fluid needed to be replaced--despite the fact that I had them changed just a month ago. They also showed me a "dirty" air filter, which was suspicious because they pulled the same stunt on my husband during his last visit. When we got home, we checked the filter ourselves and found it perfectly clean. It's clear that this place prioritizes scamming customers over honest service. We gave them a second chance, but they lost our trust for good. Our family and friends will no longer be supporting this business. read more

I also asked for an oil change and ended up with a $250 bill!! They did an inspection and brought out an air filter that looked like someone just sprinkled garbage on it. VERY suspicious... Do not recommend read more

Was service fast? Sort of. I asked them to change the engine air filter, which added time. I understand that. Was it worth the price? Not sure! It came out to $135 with the addition of the air filter. And that was WITH a $15 off coupon. The service checklist said they washed the windshield. I can tell you for a fact that they did not because it looked exactly the same as before I brought the car in. If they didn't do the windshield but claimed they did, I'm scared to ask what else they didn't do. I feel silly paying nearly $140 -- a price that allegedly included a quick little wash of the windshield -- and not knowing if they did the things they should have. I have also been to Grease Monkey locations in the past. While I haven't been to this exact location before, they still had to ask for my name and number and address, and I'm not sure if that happens every single time or not. They also didn't have the drink station or popcorn at this location, which was a bummer. Overall, not a great experience. Not the worst, but definitely not the best. read more

I have shown up 2x recently and there is never anyone to do emissions. The guy goes home at 3. This is ridiculous and being a mom of 6 kids the is so frustrating. Hire someone for the night shift please!!! read more

I do NOT recommend this Grease Monkey due to poor attention to detail and customer service. "GO SOMEWHERE ELSE" - that's what they told me! They got my license plate wrong on my emissions testing paperwork. The sales rep wouldn't change it on the paperwork, except scribbling over it with a pen. Hope the state doesn't come after me. They wouldn't honor an active Grease Monkey coupon, stating it was for a different location (no address on coupon). read more

I've been a loyal customer of Grease Monkey for years, but after today, I'm officially done. The level of customer service has tanked recently, and today was the final straw. At my last visit, I was shown my dirty air filter and specifically told them to replace it. Simple enough, right? Fast forward to today I find out there's no air filter in my car at all and the compartment was just left open. So either they never replaced it, took it out and forgot to put in a new one, or just plain don't care. Either way, it's unacceptable. When I brought this to the manager's attention, he was a complete jerk. He talked to me like I was a clueless idiot condescending, dismissive, and rude. It was obvious he had zero respect for me and treated me like I didn't know anything, simply because I'm a woman. I left angry, insulted, and wondering how anyone like that is in a leadership role. The only reason I'm giving even one star is because of Alex he was the one bright spot in this disaster. He was polite, professional, and genuinely helpful. If everyone there treated customers like Alex does, this would be a very different review. Unfortunately, the toxic attitude from management completely overshadows any good. I'll never be back, and I'll be warning others to steer clear of this place. Do better. read more

Slow slow slow. I have been coming here for many years and it has slowly gone down hill. prices have gone up while service has gone down. Hope they can pull it back together or we will start going somewhere else. We miss Braxton and all the fellas read more

Long story short... Not sure what has happened, but... Since Baylie is no longer there, it is not the same service. I'll be taking my business elsewhere. No need to explain. I'll drive the extra mileage to go where Baylie is. Period. read more

Tyrell did my oil change and it was super fast! Got some work done and they previously helped me get my brakes changed for way cheaper than the other place i was intended on going read more

I've been coming to this Grease Monkey for about 6 years with my 3 cars and today one of the technicians(Tyrell) tried to scare me into changing to full synthetic by telling me "if anything goes wrong with your oil change from here on out, it's not covered by us." What does that even mean? Time to find somewhere else to go or go back to doing it myself. read more

15 minute emission inspection. Wow!!! I pulled up to get my emissions completed and was greeted after waiting a few minutes. The person who came out, walked out with a bag and paper. They were both used for what I'd assumed they'd be used for- a paper cover my drivers side floor and a bag to go over my drivers seat. I was impressed and really appreciated the extra thoughtfulness. The waiting area of Grease Monkey had a popcorn machine and soda machine for customers. There was also a small play area for kids. When my car was completed, the employee who assisted me, called me to the counter. The employee was very nice and friendly. He rang me up quickly and I was given a coupon for a car wash to use at the car wash next door. The coupon did not need to be used right away. It was $40 for the emissions inspection with a free car wash afterwards. I will definitely be back. read more

Ty took really good care of us! Less than 2 hours to do our brakes and an oil change. Explained everything to us so we felt comfortable. Great guy and great location to get your car serviced! 10/10 experience read more

Darn it if the popcorn machine was broken today. That bummed out the four boys who came with me. But, at least there's soda. I feel like this station is a little understaffed as the last two times I have been here it took a lot longer than I am used to. I normally go to the Grease Monkey in Pleasant Grove. The perk of coming to this one is they give you coins for the car wash that you can use if you want to wash a different day. And it is a great car wash. The manager was very attentive to my needs. And also, he has the bluest eyes, if you get a chance to notice. Overall, this is a great place to get an oil change. I am afraid the word is getting out -- hence the long wait. read more

This is a great location. Every time I've come here I've been treated like a valued customer. No matter what, each employee i come into contact with is friendly and helpful. They're quick about changing oil and while you wait their waiting room offers complimentary soda and popcorn! There's a kid's area too if you've got little ones. The cherry on top of my experience here is always the flower they give me! Such a kind, simple gesture keeps me coming back. I love the service here! read more

Grease Monkey - Refreshments while you wait! - Oil Change Stations Near Me - Lehi, Utah

Every time I go here, I get he best customer service. Especially with who I believe is the manager, Brandon I think is his name. They get me through as quick as possible, have complementary snacks, and fresh flowers when my car is done. I went to a different Grease Monkey in PG expecting the same quality but did not get it. Needless to say I won't be straying from the lehi location again. I never feel any pressure here and know that they are giving me the best deals and make sure my needs are met. read more

Wonderful guys who saved our vacation! We had a problem with our oil and was leaking everywhere! Problem is, we didn't know we HAD an oil problem til we were driving away with a packed van ready for a week long vacation!! We had to be able to drive all the way to Texas with no car problems and this was a BIG one!! Even AFTER HRS when they were closed I emailed them and called and left a message for an "SOS!!". 2 wonderful respectful men came to our home, fixed the problem and then lead us back to their garage to clean up the undercarriage and oil sprays on the car. They helped us (late at night!), fixed us up, cleaned us up, and paid us back for our previous oil change (more even) and gave us some free car washing coupons!! We were able to get back on the road that same night and haven't had a problem since! It's one thing to give good service when everything goes right, it's a totally another thing to give good service when things go wrong! That's character! That's when you can witness REAL honesty and generosity!! They really CARE about their customers and their vehicles! And that deserves loyalty and gratitude! We love them and look forward to having them care for our oil needs in the future! Great job guys!! Thank you so much!! read more

Grease Monkey - Oil Change Stations Near Me - Lehi, Utah

Such an awful experience. I dropped my car off for an oil change and for emissions. We got distracted doing Saturday projects and realized a couple hours later that we never heard from them about the car being done, and they had closed 30 minutes prior. We drove over and my car was locked in the bay. I never received a call or text saying that my car was done, or that they were closing and a reminder to come get my car. We went first thing in the morning to get my car and their only response was "huh weird" no apology or explanation. They then told us that they didn't do the emissions and we'd have to come back later. Then another employee went on a very rude and condescending tangent that the last several times they've changed my oil they've filled my car with the wrong viscosity even though nobody had ever told me this. He went on that my car is going to have issues and said he wouldn't change it with the proper oil. I ended up having to just walk out to end the conversation that they started. I will never be back, and would not recommend this place to anybody. read more

Love this place. I used to hate when I needed oil change because I was going to jiffy lube. The service was terrible and I felt like they always tried to take advantage of the fact that I know nothing about cars. Switched to Grease monkey and it's been and night and day difference. The service is always great and I feel like the technicians in general are just way more professional. read more

The guys at Grease Monkey did a good job with the oil change on my car - honestly I would hope a place specialized on oil changes would do a good job! It was initially quoted at $60 for the type of oil we were looking to put in the car, but the guy was nice and knocked $10 off the price - small amount overall but I appreciated it! Satisfied and since the place is close, happy to keep coming back to this location to change out the ol' oil :) Not much else to say besides that. Their lobby area to wait was air conditioned and casual, had free soda drinks and all that - nothing too special here - but all nice touches! read more

I've been using Grease Monkey for years, and overall I've been happy with their service, but over time they have gradually increased their price for a conventional oil change to around $45 dollars, which is just too much. I used to watch for their coupons and get it down to $25 or $30, but now even the coupons dont get it down lower than about $35 or $40. So for the past few months, I have decided it's back to my own garage for oil changes. However, I recently stumbled upon another shop near my house that does oil changes for $30, standard price, and with a coupon they offer, it takes it down to $20. Great deal! So although I will miss the drink machine and popcorn, my time with Grease Monkey has come to an end. read more

I always like getting oil changes at Grease Monkey. I will go out of my way to come to one of their locations. They are nice, have clean areas, and don't get pushy trying to sell stuff. Getting a car wash here is really nice with the vacuums and stuff they have. read more

Forget Jiffy Lube. I was a dollar figure there. I came to Grease Monkey today trying to get an issue with my vehicle fixed, and the technician and manager treated me like a human and helped me out huge. I've never been to a shop where I was treated so well. My family and I will never be stepping foot in a Jiffy Lube again. Grease Monkey won a customer today. read more

Great service...with NO BS! I love their quote, "100% guaranteed only what you need!" They don't try and make you wait even longer before they even look at your car and then come grab you and tell you there is lint on your engine block would you like us to do a pressure wash and air dry it for only $99.99. You get only what you need...AWESOME! read more

Well, to start the OPEN sign wasn't on, so I wasn't sure if they were taking customers... I wasn't greeted, just told to pull in and leave it running. As I entered, the tech didn't hold the door for me, and then handed me a laminated sheet asking what type of oil I wanted... I usually go to the dealership, so I didn't know... I just said, "uh the correct one?" He said "that's all of them." So I said, "okay... the cheapest I guess?" He didn't look at me but said, "you're all set." The process was speedy. The same tech processed my card and asked if I wanted a receipt, I said yes, and he gave me the wrong receipt off the printer. Poor customer service, won't be returning. read more

This place is amazing. Efficient and transparent with their pricing, and they throw in free car washes.

I won't be coming back here. When I arrived I was quoted a very high price, $92, for a mobile one oil change. It was explained that this was because I had a European car and they had to use "special" oil. When I went to pay they tried to charge me an additional eight dollars for "special European" oil, and also a $10 charge for using "bottled oil". While eventually they only charged me the originally quoted price, then they tried to not give me my "free" car wash. I also discovered after I left, that they had reset the service interval for the next oil change from 10,000 miles (factory recommended) to 3200 miles. The whole approach seemed very dishonest. read more

I like the atmosphere and feel like they do good work, but they could go with a better system for choosing which cars go through. Today I lucked out and pulled in behind someone getting multiple services so my car didn't even get pulled in for over an hour. Multiple other customers came and went while I waited for one car to get done, just because they chose a different lane than I did. Maybe have dedicated lanes for only oil changes? There were also employees complaining about a change in management and how some newer employees are getting paid more than them. Never a good conversation to have in front of customers. read more

I have been to grease monkey in Lehi by Smiths several times and found them helpful and quick but felt no major loyalty per say. However the other day they went way beyond. I called up for help and talked to Tyler. I told him I had been there for an emissions test and it had failed. (It was a major job I worked on and it took days. I finally found the problem and fixed it but our 30 day grace period had passed.) Tyler could have charged for a new emissions test but didn't and told me to come in and he would take care of me. He got me in and out quickly. Customer for life!! read more

My first experience couldn't have gone better. Prompt service, clean facility (toys for the kids) and kind employees! No pushy or sketchy sales people. Not only did they change my oil, they vacuumed my floors, wiped my windows, gave me a free car wash and $10 off my first visit. Well done! read more

I had to get emissions done and pay for registration on my car , Grease Monkey was very prompt and super friendly. I waited at Jiffy Lube in Highland for over 40 mins and all jiffy lube employees were all working on one car when they had about 5 cars waiting. We left Jiffy Lube and drove over to Grease Monkey , we were greeted right away and taken care of. Thank you ! You guys were great! read more

This is my favorite place for oil changes! They are so nice, I never feel like I'm Getting ripped off, they are detail oriented and always reset my service light, and I always leave with a flower and a free car wash! Love it! read more

I am so happy with the quality of service! I have had so many bad experiences and I'm keeping my business here. Not only were they fast and so well priced but they were so impressively courteous! They have drinks available and a kids room with a few toys. They give a free car wash to me every time I come in, and this time a fresh flower! It's just the little things that really pay off. Thank you Grease Monkey! read more

I will definitely go back here to get my oil changed. I drive an older mini van that needed an oil change. They got me in right away and did the oil change in about 20 minutes. They seemed knowledgeable about my Odyssey and did not try to up-sale me on services or replacements. The price was reasonable and they vacuumed the inside and gave me a complimentary car wash with my purchase of an oil change. After the wash, I was able to use their cloths and product to wipe out the inside of my car.without an extra charge. I was very pleased with their prompt service and the way I was treated by the employees. read more

They are so wonderful! All of them are great employees; honest, kind, timely, and have always treated my family with kindness. Despite living in Provo, we always go to them! read more

Always friendly, fast, thorough and thoughtful. I don't usually trust quick oil change places, but these guys put me at ease early on and I've never stopped going back, even though I don't live nearby. read more

These guys are very honest and stand behind their work! We had our oil and transmission fluid done there. Later that day our car was smoking and we were 30 minutes away. Instead of having us miss our event to bring our car back up, they drove down immediately and fixed the issue while we were in our event. It turned out that a hose had come loose and the coolant was spraying everywhere. They put our safety first and our time above their own time. We will definitely go there for all our future car needs!! read more