The owner, Zach, and his team are absolutely phenomenal. The scheduling is simple, the pricing is…read morebest in town, the service is quick. I had my 2024 Camaro 2SS and my 2008 Chevy Silverado with a 7 1/2 inch lift on it aligned here along with a full inspection. The full inspection is so sweet. Thanks Urban Auto. You have a customer for life. I've already recommended multiple friends & family here and they've all loved it.

Best service I ever had. My fuel pump went out on my Mercedes. The team did a fantastic job fixing…read moreit and updating me throughout the process. I loved the front office staff as well. Very sweet and easy to talk to. I never felt like a bother and they answered all my questions with great attitude. I highly recommend Urban Auto Workz! They didn't upsell me on anything and the price was fair.

Never again. I had them mount balance and install tires on my BMW motorcycle that I purchased. I…read morewas happy with the service until I just found out they put RED thread lock on my rear tire studs and massively over-torqued them. Now I'm going to have to get another shop to heat the studs and replace them afterward. Seriously 150 ft-lb and they can't remove them. They're supposed to be torqued to 44 ft-lb. Never again.

The worst experience. The price was higher than quoted. The quote was 99$-120. The appointment time…read moreI was booked for wasn't going to happen & I would have to come back later during the day to get my service.

Silver State Auto is an excellent shop. I do not worry about price because Tyson will find the…read moreproblem down to a tee. He is very thorough mechanic. Quality is high priority. He explains everything in detail and shows you the issue. I had taken my 2003 Dodge Dakota everywhere for an evap leak. He found all of them and it is running perfectly. My Jeep was another story but he fixed it. I recommend this to anyone and everyone. Tyson is a solid mechanic. Thanks again for your professionalism

This is where I bring our car for maintenance & upkeep…read more The service is exceptional, with a friendly, knowledgeable staff. Prices are reasonable & the place is clean & neat. They always go over my car & let me know if there's anything I need to have repaired or replaced in the near future, giving me a chance to budget for those repairs & avoid a costly last minute fix. They also provide a discount for military. A copy of the local paper, free water or sodas & a light snack help to pass the time waiting for your vehicle to be finished. I like this shop & believe you would too. Looking for a new mechanic? Give Sliver State a try.

Unfortunately, our experience with this shop was extremely disappointing…read more We originally brought our car in on June 29 to have the shocks replaced. After picking it up, we immediately noticed a clunking noise that had not been present before the repair. When we brought the vehicle back, we were told an additional part needed to be ordered. From there, communication became a major issue. Days passed without any updates, and our attempts to reach the shop went unanswered. However, after my wife posted a negative review, we received an immediate response and were told to bring the car back in. The new part was installed, but the problem persisted. At that point, we were told a "brand-name" replacement part would need to be ordered instead (why is he not using brand name products?). While we understand that repairs don't always go as planned, we were left without confidence in the reliability of our vehicle and received very little proactive communication throughout the process. By July 8, we still had not heard anything, so I called to check on the status. During that call, the owner informed me that the part had actually arrived the day before and that he was planning to call us to bring it in "within the next few days." After already waiting more than a week, this was frustrating. What bothered us most was the way our concerns were handled. When I explained that we were unhappy with how the situation had been managed, the owner immediately became defensive. At one point, he told me that he "isn't responsible for my emotions." When I expressed concern that we had been left without reliable transportation, he responded that the car was "completely fine to drive." Given the ongoing noise and unresolved repair issue, this was not reassuring. A quick google search proved that the statement was not only incorrect but negligible and could have caused major damage to the car. When I asked whether we could receive a refund and take the vehicle elsewhere, he said that refunds were not available. The conversation became increasingly unproductive and hostile, and he eventually refused to discuss the matter further because my wife had signed the paperwork rather than me, despite the fact that I was present when the vehicle was dropped off. Shortly after the call, he texted my wife and stated that after installing the new part, he no longer wanted to service her vehicle because I had been "rude" to him on the phone. To be clear, I never raised my voice, used profanity, or became disrespectful. I simply expressed that we were unhappy with how the situation had been handled and wanted to explore our options. Our frustration comes from the lack of communication, the delays, and the dismissive and defensive responses we received when trying to resolve the problem. Additionally, we were completely turned off by the fact that the parts he uses is not of good enough quality that would prevent this issue from the first place. It took three total installations to resolve the matter, the first two was with his own parts that failed, the third was with a brand name that worked. In the end, we were left feeling unheard, unsafe, and without confidence in either the repair, the customer service or the shop. Based on our experience, we would not return and cannot recommend this shop. EDIT: I had a feeling that the owner would reply. But as you can see, there's nothing that addresses the way he treated us just that he repaired the car. Yes, he repaired the car after failing to do so the first 2 times he worked on it. He let us drive off twice with an impaired car that was caused by him. Guess all that he cares about is doing the work EVENTUALLY, not doing it right or doing it well the first time. AVOID.

Rear shock absorbers were replaced this past Monday. After driving away there was a loud clunking…read morenoise that wasn't there when I brought the car in. I drove my car back to the mechanic and got it looked at- he did something/not sure. I drove away again and still the clunking is there, so I went back again to the mechanic. The mechanic said- they needed to order a part and it would come in Tuesday. It's now Thursday of the following week- I can't drive my car, they won't return my messages on the phone or email. My car now has a problem that wasn't there when I first brought it there. I really just want them to contact me back and fix my car correctly. The mechanic is rude. If you have an issue with faulty parts, don't expect him to do anything about it. Also go to a mechanic that can actually fix a car.

My Mustang's A/C stopped working a few days ago, and with the Las Vegas summer heat, I needed it…read morefixed as soon as possible. My original appointment was scheduled six days out, so I called on Wednesday morning around 8:00 AM to ask if there were any cancellations that might allow me to get in sooner. Todd told me to bring the car in, and they would take a look at it. To my surprise, they were able to inspect it, recharge the A/C, and have me back on the road the very same day. I found the team to be honest, professional, and reasonably priced. Before choosing A+ Automotive, I called five other repair shops in the area, and A+ Automotive had the best price by far. I really appreciate their excellent customer service and willingness to help. I will definitely return if I have any future issues with my Mustang or any of my other vehicles. Highly recommended!

I would never bring my car to this workshop. They are a first-class thief. They make you an…read moreinspection of the problems that the car has and they do not fix the problem for all my people. Do not let themselves be scammed by these. They are made by mechanics. They charge you as if you took your car to the dealer. Say no to the theft of your money. You work very hard so that they take it away from you...

love this place. Always helpful and honest. Everyone is kind but Alan is always so kind and helpfulread more

Having car trouble is never fun, but Jimmy and the rest of the crew here were great. They took…read morecare of the problem(s), and Jimmy even called several car part services to get me the best prices. My car was fixed in exactly the time promised, only had to leave it for one night, and they provided a ride to and from home. I am very pleased and definitely recommend!

The only complaint I have is the added charges, the first time that I took my car was for a brake…read morejob they replaced the rotors with letting me know, it was the first time that car had a brake pad replaced so no reason to replaced the rotors, this last time was for a thermostat the bill came to 1080, diagnosis is not free if the work is still done there I was charged 211 and 168 for coolant for no reason. Dont think I'll be going back because of the added charges.

Great service and mechanics. Quality work and friendly…read moreservice people. They will drop you off at home while your car is being serviced.

My wife and I took our Dodge Journey to Sansone's Automotive after reading reviews highlighting…read moretheir customer service, friendliness, and, most importantly, their expertise in diagnosing and repairing vehicles. We have to say our experience at Sansone's was top-notch--second to none. Given our past experiences with less trustworthy auto repair shops in the area, we were initially cautious. Eric was exceptional from the intake process through diagnosis, communication regarding our warranty coverage, and clearly explaining his findings. His professionalism, integrity, and honesty came through clearly, even over the phone. What also impressed us was their follow-up call seven days later to check whether everything was running smoothly with our Dodge Journey. This level of care and customer service was both refreshing and greatly appreciated. As a result, my wife and I have already decided that we will be returning to Sansone's for both of our vehicles' repair and maintenance needs. Thank you, Sansone's Automotive--you guys rock. To anyone reading this, you can trust that you will not be disappointed with their care, honesty, and workmanship.

I'm really torn writing this because the people themselves were very friendly. The woman at the…read morefront desk was incredibly kind and helpful, and I genuinely appreciated that they arranged an Uber for me to get to the shop. The gentleman who called to explain what was wrong with my vehicle was also polite and thorough. That said, the actual pricing and billing left a bad taste in my mouth. The quote I received was $6,000, which was substantially higher than the $3,000-$4,000 estimates I received from several other reputable shops. I'm all for paying for quality work, but that kind of difference made me feel like I was being price gouged. What really pushed me over the edge, though, was the diagnostic fee. I was told it would be $160, which I agreed to. When I went to pay, the bill was over $190. When I called to ask why, I was told they "had to put some oil in the car to diagnose it." To me, that feels scammy. If you're going to charge more than the stated diagnostic fee, that should absolutely be communicated and approved beforehand. Adding extra charges without authorization--especially after I declined their high repair quote--felt wrong and unprofessional. Because of that lack of transparency, I wouldn't return and I wouldn't recommend the shop. Friendly people, yes--but the pricing practices made me lose trust in their integrity. This was a two-star experience for me.