On July 29, 2020, I went to grease monkey to get an oil change. On August 15th, I noticed I had a leak and it was leaking a lot so, on August 17th, I called my dealership to have it checked out, on 8/21 5:55pm I get a call from the dealership asking me when was the last time I had an oil change that I had no oil in it and that it was done incorrectly. I'm on my way out of town for the weekend first thing Monday morning I call grease monkey who proceeds to tell me they have no record of me that they had four cars waiting and could they call me back. About 40 mins pass give or take someone calls me back stating the same thing they have no record of me I tell them I have my bank statement the guy on the phone proceeds to tell me he is short-staffed and asked could he call me back. The third call pretty much the same they can't find me, the fourth call he tries to tell me I went to a different grease monkey which I tell him that's incorrect. The fourth call they asked me for the 8th time did I drive a mini copper which I stated no and informed them again what type of vehicle I drove they were able to pull the camera up which shows I was there again they asked if they could call me back. The fifth call they started they have a video they did nothing wrong. I asked did they have a video of them changing my oil they said yes, I asked them if they did nothing wrong then why did I have absolutely no oil almost two weeks later they asked did I want to speak to a manager I said yes the manager proceeds to tell me that it's written in black and white that I have to give them the opportunity to fix it and that I didn't call. I told Mike that I got a call 5:55 pm and was on my way out of town he proceeds to tell me that they close at six. I asked for somewhere higher and Mike tells me he's the owner I told Mike they were idiots and if they couldn't so a simple oil change they shouldn't be running a company and Mike told me he was hanging up. Instead of Mike working with me because I have taken every vehicle I owned to his shop he wanted to make excuses. read more