NTB was extremely busy when we came in. Fortunately, we had called ahead and ordered tires. The…read morelocation is in the mall and it was Black Friday when we dropped my car off. One employee was having a lengthy conversation about cable options and fire sticks, which was slightly annoying. The phone was ringing like crazy and people were being told they were booked until the next Tuesday. My husband had written the quote down, which I recommend. They threw out a number $125 more. (Insurance on tires). We returned the next day and it was more chaotic! They couldn't find my paperwork or my keys! They pulled out with a car up front whose service was done and the hood was popped! Finally, they found our keys and we paid. They told me my battery was bad. I just bought it 1.5 months ago. I will return to the store where I bought it to check on that. I love my new tires, but it was too chaotic for me. I probably won't return.

Went for state inspection, tire rotate and balance, and oil change. They called me after I left and…read moresaid state inspector wouldn't arrive until later in day, I said no problem. Received a call 15 minutes later stating the inspector failed my vehicle since brakes and pads were "too worn". First question I had was you told me the state inspector wasn't in until later, guy on phone had a long pause and said "yeah he came in earlier than I thought". Red flag number 1. I asked how much for repairs to pass inspection and the guy said $1300, I said no just fail it and I will take it elsewhere. We hung up the phone and 10 minutes later he called back and said we were able to lower price to $1100. Red flag number 2 for those keeping track. I refused again and decided to just pay for oil change, which was double the price of any other shop I've been to. Took my vehicle to another shop and they removed the wheels and showed me the brakes and pads were still well within limits and even confirmed I could go another 20,000-30,000 miles with said brakes.

So quick and convenient! I was very pleased with the costumer service I received; the employees…read morewere knowledgeable and friendly.

From the owner: Stay in your car for a fast drive-thru oil change, featuring quality Valvoline products you can…read moretrust!

Great prices on tires! Quality work and quick service... brought my car in was done within a few…read morehours

From the owner: Trinity Tire and Auto offers fair and honest diagnostics and repair. This means you save money by…read morehaving your vehicle properly diagnosed; I fix the underlying issues rather than replacing parts that don’t need replaced. Treat the problem not the symptoms! Our tires are sold at a minimal mark-up to save you money off the big box store prices. Full synthetic Oil Changes $49.99 up to 5qts. $4.99 per qt over 5 qts. Brakes and Rotor package $379.99 plus tax for most vehicles. Includes parts and labor on both Front and Rear! “Quality Service for you Automotive Needs”

Awesome service (we went in to have our SUV get a summer checkup. Everything was good, except the…read morerim for one of our front tires was dented, resulting in a slow leak of air from the tire. They told us that instead of getting a new rim from Audi, they had a guy that could fix it for only $100! Boom! ... we hooked up with him and we got it back to the shop that afternoon. We were able to get on the road with our newly repaired SUV!!

New in town, and changing over to WV registration and plate for my car. Appointment for inspection…read morewas quick and easy to book. Great staff. Easy peasy!

I called this tire shop had set up to get a oil change 4 tires ordered for my Honda CRV made…read moreappointment for Sat March 28th @ 10:00am. I arrived at 9:45 am I took the guy at counter who waited on me I need to show you what I need done so I took him out to my CRV showed him A tire in the back that i had to take off because it had a nail in it and was flat I told him that I had been running on the spare tire a week. That I needed the spare took off of the rear passenger side and mounted back on my tail gate. And the tire laying in the back that was flat with a nail was to get a new tire and be put back on the rear drivers side. we then walked back inside he said it will be a a hour and half to 2 hours. A friend rode along with me she said you had a appointment why would it take that long? So we waited in their waiting room. I had been sitting there about 45 minutes and went outside to make a phone call and seen then just driving my CRV in the garage. After phone call I walked back in to the guy at counter just to check how much longer he said maybe 45 minutes so I thought I'll just pay then I can leave after it is done. My friend who rode with me has Diabetes so she was needing something to eat. So my trusting them to do a good job as I clearly told the guy what I needed him to do. I got in my CRV and drove away thinking what I had told him was done. We went to eat and when I walked out I noticed that the flat tire was laying still in the back of the CRV! IDIOTS! did not do as I told them to do They took off the rim my spare tire that I had put on the rear when I got the flat from a nail put the new tire on the Crv and left the flat tire that was supposed to get the new tire lay in the back of CRV so by this time they was closed! So I had to drive home with no spare tire and I leaving here soon to have to drive back up there again as high as gas is I'm a hour away from this IDIOT TIRE SHOP! To get my spare tire they better hope they still have it because I'm not buying a new spare tire This time I will see that they do things as should of been done. Very poor business I will never go to this place or any of their tire shops ever again!

The staff are very helpful and knowledgeable. I highly recommend them for all your car needs!!!read more

Excellent honest mechanics! Brought my 01 Camry for rotors, brake pads, suspension all around and…read moretire mounting balancing. They were very reasonable and quick, considering the amount of labor. They were also honest about what was needed and saved me considerable money. Car also rides and stops much better now.

Trustworthy staff, they always fix the issue and usually pretty quickly. No complaints here! Would…read morerecommend!

So absolutely no point going here. Even if you know exactly what you need they will refuse to order…read morethe product and take your cash telling you to order online. Hello? You tell me how to get the computer to take cash and multiple gift cards and then I will order online? Otherwise you can buy the nice tires in store for $20+ more each because they will flatly refuse to order anything. Whatever happened to helping customers? I mean seriously, I am trying to give you my Christmas money. Quite frankly I am researching other options at this point because y'all pissed me off so much. I don't even care about the tire service warranty stuff anymore. If this is "service?" It's not worth it.

The service was good and qucik, but I soon realized why the service was so fast. On my drive home…read moreafter my oil change, smoke was coming out from under my hood. I pulled over to find oil spilled all over on the engine, as well as an oil reservoir cap that was not tightened down all the way. I didn't think I would have to inspect my vehicle prior to leaving the Walmart parking lot since they're supposed to be "experienced mechanics", but I guess I should've checked anyways. If I wouldn't have pulled over to tighten the cap, I more than likely would've had my car catch on fire. Unless you're planning on inspecting your car after your oil change, I wouldn't recommend this Walmart Auto Center for any type of service.

The team at Monroe Auto Service Center, including the manager and staff, exemplifies…read moreprofessionalism and meticulous attention to detail. Their commitment to excellence is evident in every aspect of their service, which consistently goes above and beyond what I expect. Rodney's leadership in overseeing and managing the services ensures that everything runs smoothly and efficiently. I have complete confidence that my vehicles are receiving the highest standard of care whenever I bring them in. This center has earned my trust and loyalty, and I truly believe they should serve as the benchmark for all other auto service centers. Their dedication to quality and customer satisfaction truly sets them apart. Ms. D M Westbrook

They were so helpful! We came in near closing with a popped tire. They didn't have a tire in stock…read morebut they called other stores in the area and tracked a tire down for us!

This is the only Quick Lube in the area that sales Amsoil. What a great bunch of guys. I highly…read morerecommend getting your gasoline or diesel engines serviced there. I have used them for all my vehicles for several years.

Theae guys are fast and cheap! Cameras let you see exactly what is going on. Trustworthy people!read more

The gentleman in charge here was absolutely wonderful, so polite. I needed a battery change and oil…read morechange and he was able to get me in as soon as possible was super accommodating -even let me leave my car there while I ran to the gym while I waited on my car to be taken in. Check out was quick and I was back on the road for the day before I knew it.

This was my first time visiting a Grease Monkey location.. pricing is fair for the 16 point oil…read morechange. I deducted a star as they didn't perform all the services that are listed for that oil change.