I took my car in here, like I usually do to get an oil change and I needed to get my brakes changed too, so before I came down, I called and talked to Oakley (who is always friendly and professional) and asked if I brought my own breaks how much it would cost to have them installed. She gave me the price, and I bought the brakes and came down to get them done. It wasn't even a day after I left that my whole car started shaking when on the highway!!! So I brought it back in and asked why this was happening, and the service tech(I don't remember his name but his tech ID# is 97S0) that helped me wouldn't even look at the car told me I needed to take my car to a tire shop to have my tires balanced. Because the break job wouldn't have anything to do with the car shaking. I told him that it wasn't shaking until AFTER I had work done at their shop!! The service tech wouldn't even look at my car just sent me on my way. I took it to my tire guy who installed my tires, and he let me know that most of my wheel weights were knocked off!! Most likely done when my brakes were being changed!! I understand that things happen while doing a job - but to be dismissed like I was no longer their problem, has made me never want to come to this location again! Or even to another grease monkey. The issue clearly happened while my brakes were being changed, but I was shrugged off like the $393.00 that I spent was nothing to them. And for me, that is horrible customer service!
Also, it hasn't even been two weeks and my brakes are making grinding sounds when I brake!!! Like, how does that even happen?!?! I just had them put on! ALSO My tire guy told me that when the brakes were installed, they didn't grease them, and he added grease for me when he had to rebalance all four of my tires. So now I guess I get to go to a new mechanic and pray that this location actually installed the brake pads that I paid for and brought in, and if so, find out why my brand new brakes, are grinding!!
I would absolutely not recommend this location to anyone ever! read more