I took my car in to have the brakes checked for possible replacement. They took it for a test…read moredrive and checked the remaining lifespan and determined the discs had plenty of life left. They could have lied and trumped up some unnecessary repair or replacement, but they didn't and they didn't charge me a dime for the checkup. ~Quiet Zone Customer for Life

This time I was lied to, hung up on, and had to leave car there for3 days. Spencer said there…read morewasn't a brake caliber for 2014 dodge van in Beaumont. Checked most part houses had it. Somissed doctor appointment which cost. Was told had to do brake fluid service which cost. Asked to speak to owner not available but would have him call, not. Would not recommend going there

I never have issue in and ok very nice and fast I really…read morelike service they do full service always offer old parts back and not to expensive for my Toyota tundra very reasonable

No fuss lube shop, get in get out. Need an oil change go here. First come first serve see Davidread more

The owner that works here is so nice! And good to her employees!! I definitely recommend this place…read moreto anyone who needs recommendations for a quick oil change! They will have you in there in no time!

Best car wash in town. New machines. Great water pressure. I come once a week to do my truckread more

service department is a shady gtoup daughter went to have a flat tire repaired they told her that…read moreher tires were dry rotted. the Mfg. date of the tires were 2019 and 2021 the tread depth was 4/32,and 5/32 there was absolutely nothing wrong with the tires but it ended up costing $851.12 to replace them I've got pictures of the tires that they said were bad I have purchased 9 (nine) vehicles from them in the past 1997 ram 1500, 2006 Chevy Equinox,2008 mustang GT, 2015 Ram 1500 laraimie long horn eco diesel ,2017 Chevy Silverado, 2019 jeep compass 2006 Honda accord 2008 Chevy classic 2019 ram lone star 2022 jeep grand Cherokee needless to say it the last time I purchase anything from them again All because of a set of tires

This review is long but please read. We purchased a certified used 2012 Camaro the last day of May…read more2014. Despite the salesman having a planned special engagement that night he stayed until all the paperwork was done and we drove happily away. Yes, I understand he gets paid to sell cars but his commitment was more than just selling a car. The deal was straight forward no game playing on pricing! We got a fair price on exactly the car we wanted. Finance even was able to get a better deal than our own financing had given us. Just good customer service a thank you, God bless and come see us or call us if we can ever help as we left. Turn now to January 2016. We called Robbins Chevrolet in Humble, Texas because of a check engine and on-star warning. The first question did you buy the car here? No we purchased at a Chevrolet dealer in Sour Lake. Oh, pause followed by Our first service date available is a week away for a drop off. We have a gm warranty that covers a rental/loaner during repair. We don't see your warranty in the system you need to call your selling dealer to get the information on the warranty but the rental probably won't cover a rental until we diagnose the problem and verify that a rental is covered. Understandable to verify coverage but a week wait to drop off with a check engine light (not the gas cap), and then wait to have the problem identified. Unable to locate a GM Major Guard warranty in the system under the VIN not a good thing. Ok now to call Sour Lake for warranty information. Quick voice mail left for Jerry at Sour Lake Motors a leaving the VIN and name. 7 minutes later Jerry calls back with all the warranty information and has verified it's in the system!!! Does Jerry stop there NO he goes on to explain where it can be located in the system and offers to assist if the servicing dealer can't locate the needed information they can call him and he will help. Now that's customer service before and after the sale. That is why Sour Lake Motors will get my business if they have the next vehicle I want to purchase. Chances are good with the makes they sell!!!

Great experience here, highly recommend…read more I would highly recommend them for vehicle service. I live about the same distance from most Volkswagen dealerships in the Houston and Beaumont areas. I read the reviews from previous customers and decided to make the drive to Beaumont (67 miles) to have a Check Engine Light evaluated on my VW TDI. I got there at 0730 Monday after driving through some nasty rain. First, I was able to drive into the service area, out of the rain and was pleasantly greeted by Andrea who said they would try to work me in since I didn't have an appointment. I was able to wait comfortably in their well stocked waiting area. I had internet, tv and a quiet place to relax. There were several customers who had appointments that were promptly taken care of. I was glad to see that they were taken care of quickly. Everyone there was super nice to me while I waited. I had settled in thinking I was going to be there awhile but Andrea approached me after about 2 hours and said my car was done, they had replaced 2 glow plugs which were covered under warranty (2012 Jetta) and there was no charge. This experience made my early get up, nasty drive and not knowing what the problem was very pleasant. I would definitely go back for service and will plan on shopping there for my next Volkswagen.

Waited 4 hours for my tweeter speaker to be changed to then be told that the new one was broken…read morefresh out of the box. Why dont we check these things before wasting clients time? I grocery shop for my 3 kids every single time I have to go to this business because I know it is a day's trip ALWAYS and I want them to stay fed during our wait. This was a waste of my time, money, and patience today. You guys have me absolutely freaking fed up with the way you treat people who are not trying to buy a new vehicle!!! Do better for crying out loud, y'all are ridiculous.

Best oil change place in our area. Brian is great. I have a good experience every time.read more

I have used this business for the last 20 years and today was my last visit…read more Last time I was at the shop the owner short with me. I asked them to check the fluid in the differential and he told me they did. I was watching and the mechanic didn't pull a single wrench on the diff. So I decide to try again with another vehicle of mine today @ 2:30/2:45pm. I pulled in, he asked me was I there for. When I told him coolant flush he laughed and said not on a Saturday at 4: 0clock. IT was 2:30pm. He asked me to pop the hood. He made a statement someone been working on this vehicle. I told him it was me. He told me what was loose. I wasn't there for that and didn't ask him about it. He Bryan(owner) I think is his name. Proceeded to tell me how he couldn't do the job. He was rude about it. I told him close it up. He was still talking to me for some reason. At this point I wasn't going to expose myself to his attitude anymore. I guess when you own a successful business you can turn people away. I would like to mention I emailed prior to showing up. The fact that I did not get an email reply makes it worse. So your business model is laugh at a customer infront of people then tear appart how shitty of a job the vehicles owner did trying to repair it? This isn't the first time or second time the owners be short with me and my questions. I wont be back.

I was looking forward to supporting a local business when I received a flyer in the mail. It had…read morea QR code to schedule an appointment, but when I scanned it, all 4:00-6:00 appointments for oil changes were grayed out for as far as I could check. So I scheduled a 7:00 am, 30 minute appointment. When I got there, I was the only customer and no one other cars were being worked on. I asked how long it would take and they said 30-45 mins l, but they couldn't promise that time. I said I'd have to reschedule, and asked about all those 4:00-6:00 appointments on their scheduling site. They informed they don't take anything after 4:00 pm. Seriously? Even an oil change? That shouldn't take more than 15 minutes!

I recently had my vehicle serviced at Christian Brothers Automotive in Lumberton and was very…read moreimpressed with the experience. From the moment I contacted them about a repair, I was impressed with how they ran their business. They kept me updated with the progress of the repair and had it competed very quickly and at a reasonable price. I highly recommend CBA and will definitely be returning for any future needs.

Go somewhere else…read more They refused to work on my vehicle after 10 days of me waiting for a diagnosis. Nearly 1k spent on a rental car just to be told "we don't wanna work on it, we want it out." Bad business.

Bad Customer service ...very angry ugly and non professional. Assumed I didn't have the money to…read morefix my car asked me to leave very rude.