These people continue to amaze me with their organization and professionalism. I'm new to the whole-home generator scene, but so far the whole organization has been top notch. The entire permitting and installation process went smoothly and ahead of schedule. Their office folks took care of everything and kept me informed of the permitting process and scheduled work. The commissioning / startup tech patiently walked me through everything, answering any questions that I might have. Today I had my first service after the 25 hour break-in period. The service tech, Davin McGraw, was very thorough, checking all equipment, performing the maintenance, explaining everything and putting up with my many new kid on the block questions. The cherry on the top was when he pulled out a clean white cloth and soap/degreaser and wiped down the entire unit so that it looked like it was still on the showroom floor. All are signs of good leadership and management. I have read a few reviews complaining about response to service requests (especially after the recent hurricane Beryl), so I will reserve some judgement until I see how they respond when I need unplanned service, but so far I am extremely impressed. read more

Dennis Brown just completed the annual maintenance on our 24 kw generator that we purchased in 2021 under our annual maintenance contract. Dennis was very thorough and in addition changing and gapping the plugs, changing the air filter, and changing the oil. He also checked and adjusted the valve clearance which was out of spec. This was the first time this had ever been done since the generator was installed. Past techs had always said to have it done at the next service, but the techs at the next service never wanted to check the valve clearance. In addition, Dennis checked and adjusted the gas pressure which was also out of spec. Dennis also checked the old engine oil for metal shavings and fortunately didn't see any, Dennis checked our starter for wear, and he said it is in good shape. Overall, Dennis did the most thorough annual maintenance we've ever experienced, and we will be requesting that he be assigned to perform any and all service calls in the future. read more

Servicing our Generac home generator with Grasten Generator Service was easy. Their technicians are very knowledgeable and professional.. They communicate their arrival time promptly and perform the service efficiently. After the service, they clean the generator and leave the place spotless. They inform the customers about the proper use of the generator. This is the first time that we heard from the technician that during the prolonged use of the generator - such as during a hurricane - it needs to be turned off for at least one hour within a 24-hour period. We've had generators for years, and this was the first time someone mentioned this to us. We certainly can attest to a high-quality service by Grasten. It is money well spent. read more

Grasten Power Technologies' service technician, Jeremy Claxton, performed our 6-month whole home generator maintenance today. We really appreciated Jeremy's pre-arrival call to say he was enroute, his timely arrival, and his friendly professionalism. We have a Grasten Power Technologies 3-year maintenance agreement, which is a great value. Without a doubt, knowing our generator is fully functional and well maintained is extremely important and gives us peace of mind going into hurricane season as well as the winter season. We highly recommend them to anyone interested in having a whole home generator installed and maintained. read more

Extremely great service provided by Sean Murphy, couldn't have asked for a better service call. All work being performed was explained in detail, and completed without any delays. He apologized for not having the cellular transmitter, but that was completely out of his span of control. He made sure it was in his after-action notes so that when the transmitter arrived, one would be set aside for my generator. He made sure that the generator would start in the event of a power loss, and that it would also take the load of both AC units. Great work on his part! read more

Stay clear of this company. Once they get their money they no longer care. They miss scheduled appointments and never get back in touch with you. They don't provide the agreed upon service. Missed a day of work and waited over 4 hrs for them to show only to be stood up. Waited another 6 days to hear from them and nothing. Extremely rude, uncaring and unprofessional. This company is garbage and the owner Josh is trash and dishonest. There are far better companies out there than this, like Generator Supercenter. Cash and dash small time operation. Buyer beware... read more

Just had the best team of guys install our new 26kw generator. Cesar and Zach went to work quickly and went above and beyond making sure the equipment was functioning properly and spent a lot of time discussing the functions of the unit. Cesar even went back to get a new transfer unit since the one delivered had the pop out holes already removed. They explained the operations to my husband and I in great length and we are thrilled with the quality of their work along with their demeanor and friendly manner. read more

Mr. Nate Gordon from Grasten Power Technologies provided my wife and me with a great experience during the purchase process. He arrived at our house on time as promised, is very prefesstional, knowledgeable, and patiently answered questions from us. He prepared a generator proposal on the spot and provided us with a turnkey cost estimate and an estimated schedule for installing a 26kw standby generator. We really appreciated his efforts and enjoyed working with a great guy like him. read more

I had my generator serviced and very pleased with the service technician, Samuel Romero and his thoroughness. I also had my battery replaced which was at five years old. I personally think that the twice a year main agreement is very useful and gives me a sense of security while providing up keep of my investment. The Graston team has been consistently a high level performing organization for me for 5 yrs.That's a good track record and I look forward to many more. read more

I recently had a 16 KW standby generator installed on my property for my home. From the moment I called Grasten, I was thrilled with their professionalism and customer care. The installation techs called 30 - 40 minutes before arrival and handled business quickly and left the area clean and tidy. Overall, I am thrilled with my experience from this service company; and would recommend anyone looking for a whole home standby generator, give them a call. read more

Grasten Power Technologies sent Chris Jones to do an annual maintenance visit for my backup Generac generator. Chris contacted me the morning of his visit, arrived as he indicated and performed all steps associated with the normal annual visit. he answered my questions and was both efficient and personable during his visit. I was very pleased at his work, I would recommend him for this type of work if you had a choice on service techs. read more

Grasten Power has been servicing our generator for several years now. We have been extremely happy with our service. They show up when they say and are always very professional and kind. Our service rep, Dennis came out today. He is such a nice gentleman. Showed pictures of what was wrong, explained everything that needed to be repaired and got the work done in a timely manner. Would definitely recommend Dennis Brown and Grasten Power. read more

Jeremy arrived on time and called 30 minutes prior to the service visit. He completed the service and explained to me what was done. He also explained what I should do periodically to ensure the oil level is correct. I also received his report which was helpful in knowing the health of my generator. The Grasten staff has also been very helpful and work well with me in scheduling my maintenance service. read more

Landon did a great job. Very knowledgeable and professional. He walked me through all the ins and outs of my generator as well as the new app for my phone and even took the extra time to point out a few things I was unaware of. Graston Power has consistently been promptly responsive to my service needs or operational questions. Definitely worthy of purchase and service consideration. read more

Turning a fumble into a touchdown.. Re my prior post Grafton sent Trevor Guy out to service my generator.. He was the best.. I signed up to have another years service based on his performance and paid for it in advance.... Yet I still believe the service dept. needs to up their game and not let good customers slip thru the cracks. Service after the sale is very important. read more

Adam, the service tech, did an excellent and professional job for my annual generator maintenance. He offered some practical tips for servicing the generator during usage. I am glad that Grasten has hired additional staff to address possible problems during a major storm or extended outage. Having the remote monitor in place offers some additional peace of mind. read more

My parents generator went out and they had a technician there within two hours of contacting them. It needed a part replaced and they did it so quickly. I've called on their behalf before and everyone I've spoken with has been so polite, professional, and quick to help. We've been so happy with the generator and the customer service of this company! read more

hands-down, the best representative you sent out here extremely thorough and intelligent taught us things we didn't know can't say enough for Dennis Brown excellent employee, intelligent, I own my own company for 50 years. If you work for me, I'd give that man a raise. He's a kind of individual you want representing your company. read more

Grasten's Service Technician (David Martin) performed our first annual service on our Generac home generator yesterday. David was very efficient and professional and he answered some question I had about the generator operation and annual service. We are pleased with our Grasten generator installation and service performed! read more