This place sucks. I have absolutely nothing good to say about it. My car was totaled in an accident, and my insurance company had these lowlifes tow it from the scene. Once the inspection deemed the car totaled, I needed to get my plates off. Luckily I took all my personal belongings out of the car at the scene (I have serious reservations as to whether any of it would have still been there had I not). The insurance adjuster told me to head over to Grasso's and I could get my plates and be on my merry little way. HA! I went with a friend one morning before work and it was a nightmare. They run a gas station as well as the shop. I first went to the gas station and was told I had to go to the shop to get permission to go into the lot. I had to walk to the shop, which was a pit and reeked, and the lady working "reception" was a jerk to say the least. She treated me like a criminal (apparently most of their work is towing for the city), and there wasn't much improvement once I indicated my car had been towed by the insurance company. The kicker was that my plates were actually still on my car, and "there was no one around to take off my plates" (which was a crock of BS as there were plenty of employees milling about), so she basically told me that she'd call up to the gas station so I'd be allowed in the lot and then I could attempt to get the plates off myself.
I went back to the lot (gotta love all this walking in the freezing cold in a pretty dodgy part of Providence) and got the keys to the lot and a crappy screwdriver. What do you know? There was no way me or my friend were getting the plates off. It was freezing outside, so we headed back to the gas station to deal with the gem of an employee who worked there. I was told to come back later because they'd have someone take the plates off. I came back later, and surprise, surprise, the plates weren't off. I called the insurance adjuster who told me he had to jump through hoops to even inspect the car. After making a scene (and waiting for about 45 minutes), someone finally took my plates off and had the audacity to tell me as he handed them to me, "You would have never gotten these off!" No $%&, Sherlock. It's a pretty sad commentary when dealing with the tow company is the lowest part of the insurance claim process.
Awful, awful, awful! If your insurance company attempts to have this miserable company tow your car, just say no! I made sure mine understood that they should probably remove them from their list. read more
