Ray did an assessment for us of an old home structure and condition. He did a terrific job, and…read morewas affordable. He produced a detailed multi-page report with recommendations. Highly recommended.

I hired them for a home inspection, when I was buying a home, he was Very thorough, maybe too…read morethorough at times . But I suppose that's a good thing, left me paranoid.... But that's a good thing...

The short: My experience with Curtis septic was horrible. Their staff is rude, sneaky, and they…read moredon't have respect for homeowners. The Curtis septic staff treated me like a crazy person, disrespected me, my home, and my wishes for how to care for my land. Stay away from them. The long: They began work the day we closed on the house (paid for by previous owner as part of deal). They didn't contact us at all before beginning work - the new owners. They cut down 12 mature trees without telling us this would happen. The whole reason we bought the house was it's natural setting. They blamed the arborist they contracted with and we're completely unsympathetic - trees are disposable to them. Next they cut our water well line while digging. They knew they did this, but didn't tell us. We planned to move in that day but had to delay by a week and move the week of Christmas. They came into the house under false pretenses, but actually wanted to see if the breaker was tripped. It wasn't, but the line was still cut and that's all they did to verify the water worked (they didn't turn on the faucet to check.) When we discovered this happened they made no attempt to repair it quickly - having no water and being unable to move in wasn't their problem, I guess. They blamed the previous owner for not telling them where the line was. I wanted to plant native plants (not grass) in the quarter acre of bare dirt they left behind. I asked about the source of the loam as I was worried about invasive species. They were entirely uncooperative. They told me I needed to put down grass and use round up forever. This is not something I wanted, but they had no respect for that and were unhelpful. I let them put down the loam and guess what? The $500 of native seeds I planted didn't come up because they were outcompeted by an invasive non-native weed. Pic attached. Now I have to manually pull a quarter acre of dense weeds and replant. I don't expect Curtis Septic to know about native plants, but I do expect them to respect the homeowners wishes and be helpful to achieve them. Finally, when they put down the loam they used heavy machinery to compact it. This is a horrible practice that makes it very difficult to plant anything afterwords. I was home when they did it so I went and talked to one of the employees (the only respectful person in the company I encountered). I was calm and constructive. The employee driving the compacter (I don't know machines) saw me, drove very fast straight toward me, stopped suddenly, jumped out and yelled at me "what's the problem!?" I had been calm but I got upset being talked to that way so I said with an attitude, "you're compacting my soil." He replied with a long tirade of yelling "how else am I supposed to do it?" And "you don't know anything about how this is done." Completely unprompted, he screamed at me. So the bottom line is all but 1 of the half dozen Curtis Septic staff members I encountered treated me like a weirdo and a child. They talked down to me, snuck around, and ignored my concerns. They didn't communicate even the most basic things we needed to know like when they would start work, what they would do, and that we had no water because of their lack of planning. The septic system seems to work I guess, but how we got here was awful and I wouldn't recommend it to anyone.

Hard working, top of the line, consummate professionals. Please read the whole review for a robust…read moreunderstanding of what an incredible team Curtis Septic is and how they saved the day. Curtis Septic is the best decision we have ever made when working with a professional for an important home, family and safety project. Septic systems are the largest investment you will ever make in your home that no one will see. When you make a large important home investment you need to know you are getting the best services and products. From the moment we called Curtis we could tell we engaging with caring and dedicated professionals. They were thoughtful in ways I could not have predicted, from explaining the process, to answering off hours questions via email, text and call, to walking us through how the septic worked and how they were installing it- every step of the way they held our hands and were dedicated, kind and skilled beyond measure. The team communicated expertly, everyone was well versed in our families needs and objectives and the crew was the best crew to have on site. They were polite, thoughtful, kind and gentle mannered which is important for me as I am home with young kids. I have never worked with a company that had such seamless communication between the field and the office, that called after each day of work to update my family on the project status, who communicated on my families behalf with town offices to enable us to register paperwork, and who communicated with our real estate team. They were respectful, worked carefully and quickly and did everything they could to during the busiest season on record for septic replacement in our town. Curtis enabled the replacement of our system in time for the new owners of our home and ourselves to meet the closing deadline. They understood how important it was for both families to have the septic installed, and they pulled out every single stop to install the system safely, perfectly and quickly. They explained the process, thought of everything they could to help expedite the process on our behalf as the sellers, and on the behalf of the family who bought the beautiful home. They were fastidious, kind, insightful and gifted professionals. I cannot recommend Curtis enough, and am grateful we had the opportunity to work with such a gifted team during a stressful time in our life (selling and purchasing a home). Their pricing is competitive and fair, their work is far better then what we could have hoped for- we are grateful beyond measure we worked with Curtis Septic. Curtis Septic I have never worked with a company of such exceptional professionals. They took on my families needs as their own, both anticipating and exceeding them. We had a home we purchased with a septic that needed replacing, and Curtis worked tirelessly to fit our project in when every other company did not make an effort to work with us on scheduling. The first day of work they had to utilize their 50 years of experience to tie in a system through some major unforeseen issues underground. One of the things we've learned through the septic process, the engineers can't see underground, so the septic company you work with needs the experience and expertise to adapt and overcome unforeseen challenges. We worked with Curtis on two separate septic systems, and each time they went so far above and beyond what we could ask of a company. Their communication, flawless service and kindness to our family as we moved through a critical process from replacement to board of health plan approvals, to work, to board of health final approvals. They explained every piece of the process, were on call for questions and were fastidiously clean, timely and kind to our children and animals. For such driven, experienced professionals, they have the best customer service I have encountered. The communication was exceptional and consistent, the field and office were always on the same page, they updated and relayed information more quickly then we knew to be possible. They were aware of approvals at different stages in the process before we were, and adapted to each and every obstacle. Replacing a septic can be stressful, it is an unforeseen expense and the work often is required after dealing with a problem related to the septic, so it can be emotionally taxing as well, and it's important to work with a team that understand that and helps you. Curtis is the only team to work with, they were incredible. They instantly resolved our problem by working through them effectively and quickly, they managed our anxiety and built us the best most effective, environmentally sound and perfectly working septic. Replacing a septic system can be stressful, working with Curtis resolved that stress and created the best system available. We are grateful we chose Curtis, and hope this helps anyone deciding who to work with in a stressful septic process.

Call during the snowstorm and they came the next morning. Very informative and did jot charge more…read morethan our regular visit to have our tank pumped.

James is a great guy to have do work for you. Had problem…read morewith my yard drain. Came promptly....did a great job at a great price. An excellent contractor!

I couldn't say anything better about this company! My parents had an emergency septic issue and…read moreCoia Sanitation talked them through it until they were able to get to the house. They were nothing but caring and educational as my parents have never dealt with a septic system before. I HIGHLY recommend This company! Amazing guys!!!!

Unreal customer service! I needed an emergency septic pump because my septic was full and backing…read moreup into the house... I called this company and Bob called me back within 10 minutes. He questioned me about my problem and I let him know what was going on. He asked me a couple simple questions and next thing I know he was on his way to my house because he said he had some time to do one more run before the sanitization place closed. Turns out my septic was so full that the tampons my stupid brother's girlfriend put down the toilet ended up backing up and clogging a drain. He then referred me to a draining company to have them come out the next morning and unclog the drain, he actually made the phone call himself sitting in my driveway and scheduled the appointment for me! Customer service like this goes a long way... He now has a customer forever and someone to refer more business to him.

I am so thankful my regular septic company didn't answer the phone. I was having a backup in a…read morebrand new home, only 91/2 months called my builder and he says call the plumber, he says call Rotoruter Wow thanks alot!! On a hunch my husband checked our septic tank and it was totally full, this should never happen in a brand new home! (Come to find out the filter was clogged, no one told us they needed to be cleaned every six months) The women who answered the phone was so nice and patient with me, explaining clearly what they could do to help and exactly how much it would cost! Gave me a very short window for the technicians arrival he even called me 20 minutes before he got here. Talked us through the entire process explaining everything along the way even taught us how to clean the filter to save us from this happening again! I can't say enough good about this company would recommend them to everyone.

I've had Jeff and his crew service my septic system since 2003. Every time they were professional,…read morecourteous, and on time. I've also visited their show room on Rt. 20 Charlton to discuss having concrete risers and new covers installed on my tank. The office staff were very helpful in scheduling the service. As explained to me, a properly installed and serviced septic system should last many many years. On my most recent service, Jeff's crew of Jay and Jason installed risers and pumped out the tank. They also made sure everything was in proper working order. No extra charges for back washing or extra hoses. If you've had other companies pump out your tank, only to discover they charge for these "extra's". You'll be pleased on how Jeff Helgerson does business. They are honest and trustworthy. I've never had to use their emergency service off hours service, but have all the confidence that if an emergency arises, they will be able to take care of the situation without hesitation. Feel free to email me for further details. JW.

Been using Able for years now in Hopkinton. They are very responsive and trustworthy. Last year I…read morehad a big issue and they came in a flash and remedied the issue. I'd recommend them for sure.

Guy walked in my house to leave his bill. No one was home mind you…read more Lock your doors if u use him

So first, I schedule a tank pump out. Done. Suddenly, my washing machine is backing up. Exact same…read morething that happened last year!!! Called 3 times, no response. Not until i posted a poor review did the owner respond. Schedule an appt, take time off of work, tech shows up an hour and 15 later , with no call, only until i texted him did i know he would be late. So I missed work for no reason at all!!! Pointed out my spare washing machine, bc I bought a new one thinking it was the machine, and not them! Happens a 2nd time, well? They take no responsibility without a fight!! Come to fix it, basically offer me half price for their lack of service for a problem they caused only bc i was stubborn, only to say, it would help if you took down your bad review! Bribery!!! Then hear the owner on the phone say, so how was she? Prior to agreeing to charge me half price. So I agree, n meet in the middle! Asked them to bill me, and I would call to pay it. Suddenly, and fraudulently my account is charged by them!!!! I never consented to keep my card on file or to process a payment!!! Emailed, texted, no response!!! So here it is, they pump your tank then you get a basement, n washing machine full of shit!!! Just like Gabe!!! Their reputation comes from before this dink was in charge!!! Do yourself a favor and do not use Slims!!!! I will be blocking the charge and reporting fraud, blackmail, and bribery!!! Thank you for your response Erin!!! CREDIT Card Fraud!!! Accident or what I dont know bc a real business manager would pick up the phone and try to figure the situation out!!! Pray i dont report you, dont pray for me!!! Now that Jay actually confirmed the issue I WILL fix it!! Finances aren't the issue, it is accountability!! This matter was over n done with and mutually agreed upon until I was charged without authorization! Do you really want to keep this up? Again, a real business manager would seek to resolve the issue, not antagonize!!! You know how to reach me if you really want to make the situation worse!!! Tell me? Why DID you refund my money? Bc you admit fault, or are afraid I will report you to the BBB, and what they find might not be so on the up n up?! UPDATE: It appears the refund I was given as stated in Erin Berthiaumes response to my post, trying to make themselves look good, has been rescinded!!! No email notification, phone call or text. What kind of business behaves this way?! I didnt ask for the refund for the initial pump out, you offered it and then took it back??? Tosday I emailed and texted to see what the story is. Asked for direct contact to business mananger to discuss, again no response. I have never heard of or experienced something so dishonest in my life!! For someone who wants to pray for me, I think you need to reassess your integrity. Such a shame to have to play games like this. Just he honest, upfront and take responsibility!! Dont try and make yourselves look good, by claiming you issued a discount and then retracting it. Juat do the right thing, follow through on what you said you would, and then lose my account information!! There is no need for this run around and deceitfulness!!! I literally dont have the energy to argue with you people any longer

Horrible experience with this company. I made an appointment with them and they allegedly came…read morewhile I was working. They billed me for a 1500 gallon tank when I told them it was 1000 gallons. 6 months later my tank was overflowing coming to find out that it had never even been pumped. I called a different company and they confirmed that there's no way my tank was pumped 6 months ago. I've tried contacting them for some kind of compensation but the person in charge of billing is never around. How convenient. I would stay clear of this company.

STAY AWAY! Hired this guy to to repair a septic rack and D…read morebox in Upton. He tried to tell the town inspector that my system failed Title V and needed a new system even though a different licensed inspected the system. I walked outside to see how the workers were during during the repair and saw that his guys had the garden hose on and were flooding the furthest leach field tube with water. They also had installed the D Box at an angle so it directed all the liquids to the furthest leach field tube. This guy was doing everything to upsell the repairs directed by a MA state licensed Title V inspector!! Stay away from this guy is the best advice I can offer

Worked with us on a septic for our new home. Previous owners were less than forward with him about…read morethe payment method for the job (sellers holdback). Instead of backing out of the job, which I wouldn't have blamed him for, he worked with us on solutions and delivered for us. Nothing but good things to say!