Thursday morning I woke up to a small flood in my basement. The sewer pipe was blocked somewhere…read morebetween my house and the street. There only two plumber/sever companies I have ever dealt with in the past and I didn't want to use either of them because of past experiences. I wasn't really sure what to do so I jumped on Yelp and found All In One Drain Cleaning. I called and got a live person, Bill, who said that someone would be coming out my way in a few hours. Blake was the person who showed up, before noon. He tried snaking the pipe with a monster snake and had no luck. He then had to send a camera down the drain to see what was up. He told me how much it would cost and my eyes rolled into the back of my head but I had no choice and had to go with it. I am really shocked at how much it costs to send a camera down the pipe for 5 minutes. Yikes! Anyway, the camera revealed that the pipe was clogged solid so that was a good call. The next step was to blast the blockage with a water jet. Because of where my drain cleanout is located in the basement, there was no way to blast it without flooding the basement. This is where his boss, Bill, stepped in and a decision was made to dig up the front yard and install a cleanout pipe connected to the main pipe. The whole job took several hours and was finished around 7PM. It cost an arm, a leg, a lamppost, and my firstborn but at last, I was able to shower and poop without worrying that the goods would end up in the basement again. I guess certain services are just very expensive. I don't have any point of reference as to the price point because I wasn't able to "shop" around, although I am also not sure I would want to anyway. Bill and Blake a couple of very hard-working guys and they know their craft. On top of that, they are very personable and bicker like an old married couple. I would strongly recommend them to anyone who is dealing with serious plumbing or sewage problems.

Horrible Horrible Horrible... no shows, no call, no email responses…read more I waited all day and nothing. I still have pipes that will not drain..

Ray did an assessment for us of an old home structure and condition. He did a terrific job, and…read morewas affordable. He produced a detailed multi-page report with recommendations. Highly recommended.

I hired them for a home inspection, when I was buying a home, he was Very thorough, maybe too…read morethorough at times . But I suppose that's a good thing, left me paranoid.... But that's a good thing...

Excellent!!!! Couldn't ask for better service in Central Massachusetts. Reliable and on timeread more

My grinder sewage pump broke on a Saturday morning. Everyone else wanted me to call back Monday, if…read morethey bothered to answer at all. Ron headed over on a Saturday to check it out and make sure the tank had enough capacity to get us through Monday when he could come over with his employee and figure out a permanent solution. Honest, fair, hard working, and a pleasure to deal with! Highly recommended!

So first, I schedule a tank pump out. Done. Suddenly, my washing machine is backing up. Exact same…read morething that happened last year!!! Called 3 times, no response. Not until i posted a poor review did the owner respond. Schedule an appt, take time off of work, tech shows up an hour and 15 later , with no call, only until i texted him did i know he would be late. So I missed work for no reason at all!!! Pointed out my spare washing machine, bc I bought a new one thinking it was the machine, and not them! Happens a 2nd time, well? They take no responsibility without a fight!! Come to fix it, basically offer me half price for their lack of service for a problem they caused only bc i was stubborn, only to say, it would help if you took down your bad review! Bribery!!! Then hear the owner on the phone say, so how was she? Prior to agreeing to charge me half price. So I agree, n meet in the middle! Asked them to bill me, and I would call to pay it. Suddenly, and fraudulently my account is charged by them!!!! I never consented to keep my card on file or to process a payment!!! Emailed, texted, no response!!! So here it is, they pump your tank then you get a basement, n washing machine full of shit!!! Just like Gabe!!! Their reputation comes from before this dink was in charge!!! Do yourself a favor and do not use Slims!!!! I will be blocking the charge and reporting fraud, blackmail, and bribery!!! Thank you for your response Erin!!! CREDIT Card Fraud!!! Accident or what I dont know bc a real business manager would pick up the phone and try to figure the situation out!!! Pray i dont report you, dont pray for me!!! Now that Jay actually confirmed the issue I WILL fix it!! Finances aren't the issue, it is accountability!! This matter was over n done with and mutually agreed upon until I was charged without authorization! Do you really want to keep this up? Again, a real business manager would seek to resolve the issue, not antagonize!!! You know how to reach me if you really want to make the situation worse!!! Tell me? Why DID you refund my money? Bc you admit fault, or are afraid I will report you to the BBB, and what they find might not be so on the up n up?! UPDATE: It appears the refund I was given as stated in Erin Berthiaumes response to my post, trying to make themselves look good, has been rescinded!!! No email notification, phone call or text. What kind of business behaves this way?! I didnt ask for the refund for the initial pump out, you offered it and then took it back??? Tosday I emailed and texted to see what the story is. Asked for direct contact to business mananger to discuss, again no response. I have never heard of or experienced something so dishonest in my life!! For someone who wants to pray for me, I think you need to reassess your integrity. Such a shame to have to play games like this. Just he honest, upfront and take responsibility!! Dont try and make yourselves look good, by claiming you issued a discount and then retracting it. Juat do the right thing, follow through on what you said you would, and then lose my account information!! There is no need for this run around and deceitfulness!!! I literally dont have the energy to argue with you people any longer

Horrible experience with this company. I made an appointment with them and they allegedly came…read morewhile I was working. They billed me for a 1500 gallon tank when I told them it was 1000 gallons. 6 months later my tank was overflowing coming to find out that it had never even been pumped. I called a different company and they confirmed that there's no way my tank was pumped 6 months ago. I've tried contacting them for some kind of compensation but the person in charge of billing is never around. How convenient. I would stay clear of this company.

I am so thankful my regular septic company didn't answer the phone. I was having a backup in a…read morebrand new home, only 91/2 months called my builder and he says call the plumber, he says call Rotoruter Wow thanks alot!! On a hunch my husband checked our septic tank and it was totally full, this should never happen in a brand new home! (Come to find out the filter was clogged, no one told us they needed to be cleaned every six months) The women who answered the phone was so nice and patient with me, explaining clearly what they could do to help and exactly how much it would cost! Gave me a very short window for the technicians arrival he even called me 20 minutes before he got here. Talked us through the entire process explaining everything along the way even taught us how to clean the filter to save us from this happening again! I can't say enough good about this company would recommend them to everyone.

I've had Jeff and his crew service my septic system since 2003. Every time they were professional,…read morecourteous, and on time. I've also visited their show room on Rt. 20 Charlton to discuss having concrete risers and new covers installed on my tank. The office staff were very helpful in scheduling the service. As explained to me, a properly installed and serviced septic system should last many many years. On my most recent service, Jeff's crew of Jay and Jason installed risers and pumped out the tank. They also made sure everything was in proper working order. No extra charges for back washing or extra hoses. If you've had other companies pump out your tank, only to discover they charge for these "extra's". You'll be pleased on how Jeff Helgerson does business. They are honest and trustworthy. I've never had to use their emergency service off hours service, but have all the confidence that if an emergency arises, they will be able to take care of the situation without hesitation. Feel free to email me for further details. JW.

Came out in timely fashion, answered our questions and we had many as we have NEVER had a septic…read moresystem. When called initially were very knowledgeable and the technician that came out seemed to be too. Not really sure of value as they were the only ones we called.

I couldn't say anything else except that the work performed by this company was EXCEPTIONAL!!!!They…read morewere at my house to pump my septic and immediately detected a problem. At the end, I hired them to do a title 5 inspection and really my Septic System was failed. They gave me all the support and information I needed so that the process of acquiring a new septic system was not so hard and expensive at the same time. I AM 100% SATISFIED with the brilliant and fast work done by them. Since then, me my friends and neighbors have become a regular customers of this competent, exceptional and responsible company. I do strongly recommend Grant's Septic Tech for all your needs. Luciana Moreira

I hired Chase for the first time to pump my septic. I was quoted $335.00 over the phone. They sent…read moreme a bill for 415.00. I called the company and spoke with Margaret Giamette, who goes by Maggie. She said my tank was 1500 gallons, to which I produced the septic plans to confirm that my tank is 1000 gallons. She agreed to charge me $335.00. I gave her my credit card information over the phone so that I could pay my bill and she turned around and charged my card $415.00. Very bad move Maggie. For anyone reading this that needs a septic pump try Leahy Excavating Co., Inc. they charge $300.00 for a 1000 gallon tank, I would have used them but Chase had better availability & I can see why.

They do great work!! Office is very friendly. The one thing I like about Chase is the make things…read moreas affordable as they can for you.