The short: My experience with Curtis septic was horrible. Their staff is rude, sneaky, and they don't have respect for homeowners. The Curtis septic staff treated me like a crazy person, disrespected me, my home, and my wishes for how to care for my land. Stay away from them. The long: They began work the day we closed on the house (paid for by previous owner as part of deal). They didn't contact us at all before beginning work - the new owners. They cut down 12 mature trees without telling us this would happen. The whole reason we bought the house was it's natural setting. They blamed the arborist they contracted with and we're completely unsympathetic - trees are disposable to them. Next they cut our water well line while digging. They knew they did this, but didn't tell us. We planned to move in that day but had to delay by a week and move the week of Christmas. They came into the house under false pretenses, but actually wanted to see if the breaker was tripped. It wasn't, but the line was still cut and that's all they did to verify the water worked (they didn't turn on the faucet to check.) When we discovered this happened they made no attempt to repair it quickly - having no water and being unable to move in wasn't their problem, I guess. They blamed the previous owner for not telling them where the line was. I wanted to plant native plants (not grass) in the quarter acre of bare dirt they left behind. I asked about the source of the loam as I was worried about invasive species. They were entirely uncooperative. They told me I needed to put down grass and use round up forever. This is not something I wanted, but they had no respect for that and were unhelpful. I let them put down the loam and guess what? The $500 of native seeds I planted didn't come up because they were outcompeted by an invasive non-native weed. Pic attached. Now I have to manually pull a quarter acre of dense weeds and replant. I don't expect Curtis Septic to know about native plants, but I do expect them to respect the homeowners wishes and be helpful to achieve them. Finally, when they put down the loam they used heavy machinery to compact it. This is a horrible practice that makes it very difficult to plant anything afterwords. I was home when they did it so I went and talked to one of the employees (the only respectful person in the company I encountered). I was calm and constructive. The employee driving the compacter (I don't know machines) saw me, drove very fast straight toward me, stopped suddenly, jumped out and yelled at me "what's the problem!?" I had been calm but I got upset being talked to that way so I said with an attitude, "you're compacting my soil." He replied with a long tirade of yelling "how else am I supposed to do it?" And "you don't know anything about how this is done." Completely unprompted, he screamed at me. So the bottom line is all but 1 of the half dozen Curtis Septic staff members I encountered treated me like a weirdo and a child. They talked down to me, snuck around, and ignored my concerns. They didn't communicate even the most basic things we needed to know like when they would start work, what they would do, and that we had no water because of their lack of planning. The septic system seems to work I guess, but how we got here was awful and I wouldn't recommend it to anyone. read more

Curtis Septic Service - Half of the area they put loam, covered in an invasive non-native weed - Septic Services Near Me - Stow, Massachusetts

Hard working, top of the line, consummate professionals. Please read the whole review for a robust understanding of what an incredible team Curtis Septic is and how they saved the day. Curtis Septic is the best decision we have ever made when working with a professional for an important home, family and safety project. Septic systems are the largest investment you will ever make in your home that no one will see. When you make a large important home investment you need to know you are getting the best services and products. From the moment we called Curtis we could tell we engaging with caring and dedicated professionals. They were thoughtful in ways I could not have predicted, from explaining the process, to answering off hours questions via email, text and call, to walking us through how the septic worked and how they were installing it- every step of the way they held our hands and were dedicated, kind and skilled beyond measure. The team communicated expertly, everyone was well versed in our families needs and objectives and the crew was the best crew to have on site. They were polite, thoughtful, kind and gentle mannered which is important for me as I am home with young kids. I have never worked with a company that had such seamless communication between the field and the office, that called after each day of work to update my family on the project status, who communicated on my families behalf with town offices to enable us to register paperwork, and who communicated with our real estate team. They were respectful, worked carefully and quickly and did everything they could to during the busiest season on record for septic replacement in our town. Curtis enabled the replacement of our system in time for the new owners of our home and ourselves to meet the closing deadline. They understood how important it was for both families to have the septic installed, and they pulled out every single stop to install the system safely, perfectly and quickly. They explained the process, thought of everything they could to help expedite the process on our behalf as the sellers, and on the behalf of the family who bought the beautiful home. They were fastidious, kind, insightful and gifted professionals. I cannot recommend Curtis enough, and am grateful we had the opportunity to work with such a gifted team during a stressful time in our life (selling and purchasing a home). Their pricing is competitive and fair, their work is far better then what we could have hoped for- we are grateful beyond measure we worked with Curtis Septic. Curtis Septic I have never worked with a company of such exceptional professionals. They took on my families needs as their own, both anticipating and exceeding them. We had a home we purchased with a septic that needed replacing, and Curtis worked tirelessly to fit our project in when every other company did not make an effort to work with us on scheduling. The first day of work they had to utilize their 50 years of experience to tie in a system through some major unforeseen issues underground. One of the things we've learned through the septic process, the engineers can't see underground, so the septic company you work with needs the experience and expertise to adapt and overcome unforeseen challenges. We worked with Curtis on two separate septic systems, and each time they went so far above and beyond what we could ask of a company. Their communication, flawless service and kindness to our family as we moved through a critical process from replacement to board of health plan approvals, to work, to board of health final approvals. They explained every piece of the process, were on call for questions and were fastidiously clean, timely and kind to our children and animals. For such driven, experienced professionals, they have the best customer service I have encountered. The communication was exceptional and consistent, the field and office were always on the same page, they updated and relayed information more quickly then we knew to be possible. They were aware of approvals at different stages in the process before we were, and adapted to each and every obstacle. Replacing a septic can be stressful, it is an unforeseen expense and the work often is required after dealing with a problem related to the septic, so it can be emotionally taxing as well, and it's important to work with a team that understand that and helps you. Curtis is the only team to work with, they were incredible. They instantly resolved our problem by working through them effectively and quickly, they managed our anxiety and built us the best most effective, environmentally sound and perfectly working septic. Replacing a septic system can be stressful, working with Curtis resolved that stress and created the best system available. We are grateful we chose Curtis, and hope this helps anyone deciding who to work with in a stressful septic process. read more

These guys were great. Needed a Title V inspection. They came within a couple of days, within the time frame they told me. They worked neatly. We needed a new distribution box, they came within a week, put my yard back together and made sure it was all finished in time for our open house. Everyone who worked on my system was friendly and efficient. read more

They performed a Title 5 for us. The office staff is very professional and patient with questions. They presented a thorough contract and adhered to the work specified. They are not the least expensive, but they were by far the most professional I have dealt with in the area. read more

I had high hopes for Curtis when trying to get our Title 5 inspection, especially after talking with the office staff. As others have said, they are not the cheapest, but seemed the most professional when calling around. When they did the inspection, they said the distribution box needed to be replaced and a collar on the access point put on (local regulation). On the website, they talk about leaving things "as they were." Which turned out not to be true. They left a MESS. "As they were" for not include a mound of rocks, clay and sand. It took days to remove all the rocks level the ground, add top soil, and reseed. I have had other friends get an inspection who paid a fraction of the cost and truly got things returned to the way they were. read more

Curtis Septic Service - Septic Services Near Me - Stow, Massachusetts

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Curtis Septic Service/Northborough has always been our go to service since we bought our house. They did our pump out, title 5 and replaced, D-box. They are always on top of things and send reminders to do your pump outs. A little over a week ago we got a few inches of rain and one of our 60+ year old leech pits collapsed. We called and they came right over. They worked with the town to get the proper permit to fill the hole with certain stipulations in place. This morning Ross came by with a truck full of rocks and a backhoe and he explained to me what he was going to do. He also advised me where my other leech pit was and that hit used a bar to find the top and test it and it sounded good. It is cold out there and my yard is not the most friendly to work in but he diligently stayed out there for 4 hours doing what he needed to do to make sure I could again begin to use my water like normal. He also moved my trashcans for me so I could move my car and answered all of my questions. A wonderful young man with great customer service skills and an impeccable work ethic. Ross is an asset to Curtis Septic Service for sure! In the eight years I have been using their services I have found employees like Ross to be the rule and not the exception. I always know they are going to get the job done right and with a smile. Thank you to the whole team that worked on my issue this go round, and especially to Ross!! read more

I've used them for a year, they have serviced the septic at the home I purchased forever (I believe they even put in the septic at the house) but I will not be using them any longer. A friend called today who is buying a house and asked a question about the pricing on something and the person she spoke to was so absolutely unnecessarily rude to her we were both appalled. I also wanted to know the pricing as I will have to do the same thing as we will need to make this replacement in the near future too. I'll be finding another service to come to our home from now on and my friend will not be using them either. It's unfortunate that the person who is the liaison for the company is so rude that it is causing them to lose business. They have done and OK job servicing our septic but I know that there are other local companies that will do just as well who have much better customer service. read more

Great experience with Curtis Septic Service. Trustworthy and reliable company! Very professional! Highly recommended!

A very good experience both over the phone and when the tech arrived. They pumped my septic tank quickly and professionally. Highly recommended. read more

Great experience with Curtis. They were well organized and prompt. Office manager was very informative and the technician Bobby was awesome. He spent time to explain the ins and outs and dos and donts of the system. Highly recommend! read more

very nice people, excellent work. NO complains..would highly recommend them. They take care of my septic ever year/

I called Curtis because of their glowing reviews and couldn't be more pleased. Adam called in advance to let us know he was on his way, showed up on time, pumped the system and rinsed the tank without using our water. He then provided an informative assessment of the system before leaving. During the service he was both professional and easy to communicate with. I feel fortunate to have chosen Curtis Septic and they should feel equally fortunate to have Adam on their team. They will definitely get a call the next time we need service. read more

Professional, ethical, and compassionate is how I would describe the owner of Curtis Septic Service, Andy Curtis. My 1st septic inspection was failed by a local inspector, the 2nd inspection conditionally passed, but the inspector couldn't back up his findings because of a completed perc test completed in my backyard. So the BOH challenged my option to replace the distribution box in my front yard instead of an entire new system. By a miracle, I was researching DEP laws, and trying to research legal advice and found CSS' number. I spoke with Andy who was an expert in septic systems and title 5 inspections. He offered to help me (even though I was @ 75 miles away). He hired expert soil evaluators and engineers to test the soil and water table. He even documented professional photos of the entire system. In a few weeks he'll be appearing before my town's BOH hearing to proof my system doesnt have a high water table in the front yard and that my septic system passes Title 5 standards as long as the d-box is replaced. I'm forever grateful for Andy's motivation as an industry leader to improve the accuracy of Title 5 inspections by passing new legislation to protect honest, competent inspectors and installers along with protecting the public from unnecessary repairs and costs. Thank you to Andy, his staff, and team of experts for helping me during a difficult time. God bless you. read more

Really pleased. The guy showed up when he said he would, Pumped the system, recorded all the information for their records, gave us an info sheet about the current system, and recommended we pump every 2 years or so, based on the current state of things. read more

I called to get some ballpark figures for a client of mine and I was impressed that someone took the time to guide me through the process of installing a new system and the variations in cost and why. The person I was speaking to took the time to look up nearby properties and give examples. When you are calling around for potential quotes it is always nice to see someone go the extra mile because they care. read more

I can't say enough about the service that we received last month for our septic fiasco. We received several quotes from different companies and contractors and we did go with the lowest quote even though it was still high it was exactly as expected for cost. They offered to come out with an hours that same day and make the necessary replacements that we needed. read more

Curtis did a fantastic job with my septic. They were on-time, charged me precisely what they quoted me, quick and friendly. I would highly recommend them to anyone!! read more

I had my septic back up on me for the second time since we bought our house in 1997. I'm a DIY kind of guy so I went to HD and rented the 75ft snake and cleaned out main line. I did this in 2012 and it has been fine since. This time it worked for only a few days. I read some reviews and Curtis Septic looked like a good bet. I called at around 8:30am and the woman was very professional and knew I sounded like I needed fast service. By 12:00 noon Bobby Voyer arrived to pump our system and check things out. He went the extra mile and checked for blockage in the septic and saved the day!!! read more

Extremely happy. I used Curtis for two Title V inspections and then a partial system replacement for a house I was selling. They are professional, responsive, answer phones, return calls, provide estimates, etc. They were able to accommodate fast schedules and the work was done on time and on budget. They did everything they said they would do and the work looks great. Big enough to get the job done and small enough to care about each customer. In addition, the owner of the company is available when needed. read more