We had a late breakfast with friends at Granny's Restaurant and it was a disaster of an experience.
We arrived at about 10:30a and the place was busy (not PACKED, but busy). Our group was on the larger size (four adults, 3 kids, 1 infant) but not something that should have caused the issue it did regarding seating. It seems like they have only one large table (?) because we waited for approximately 45 minutes for it to open up - all while being told, "It'll be just a minute..." and "...they are just paying now..." multiple times.
When we were finally seated a waitress approached our table, greeted us, and asked if she could get us anything to drink. Given the amount of time it took to be seated we had already perused the menu and we all knew what we were getting: "Actually, we can just place our orders right now, we're ready." After fumbling for a response the waitress told us, "Well, I'll have to come back because I have to put something else in the system first." and walked away. I was completely confused but our friend, a former waitress, explained why it made a little bit of sense. Shortly after she left the bus boy delivered waters for the table... two short.
Returning a few minutes later we placed our order without much difficulty. Shortly thereafter she returned with our drinks. We were a bit shocked to see that their kids cups are styrofoam... maybe they have not been around kids much but kids like to test the durability of anything and everything they can get their hands on. Within 30 seconds of the cups being passed out we had a tsunami of milk on the table and floor due to one of the cups being squeezed (by a 2 year old) and the side easily giving way. The cherry on top: ZERO staff response. No extra napkins, no replacement beverage (in a different cup), no visit from the bus boy. NOTHING. We jokingly wonder if any of them even saw it happen and, if not, how long before the vast amount of milk that soaked into the carpet beings to smell...
For the next 25 minutes we proceeded to wait, and wait, and wait... for our food. All the while we were never checked on by our waitress. No pop-by to see if we needed any drink refills or touch base to say "the food will be right up." When the food was ready and delivered to our table it was done so in three trips with a minute or so between trips.
Now, I will admit that the food was not that bad. It was basic, and they did a good job with the kids meals (presentation was good as well as portion size), but tasted good and was served hot.
But that attempted saving grace was then negated when our waitress finally did then check on us for coffee refills. The only problem was, she literally reached over a two year old (directly over her head) with the piping hot coffee pot to refill a cup. Who does that?!
I'd be remiss if I left out mention of the slight odor of years and years of indoor smoking that still resides somewhere within these walls, be it the carpet, the drop ceiling tiles, or even the walls themselves...
Our experience is probably one of the worst dining out experiences I've had in a while. And it's so upsetting because I recall visiting, and loving, Granny's when I was a child. My hopes were high, but dashed.
My advice: explore other dining options before giving this place a go. But, if you must, come as a pair or small group (3 people max...) and set the bar low. read more