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Countertop installation

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3 years ago

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Absolute StoneCraft

Absolute StoneCraft

(11 reviews)

Building a new home is a nightmare!!! Trying to find Companies that have excellent customer…read moreservices is extremely rare. Most companies I have dealt with have no follow thru, I was the one constantly calling them for updates. After I found a stone slab I went to Absolute for fabrication. I was greeted by Sara with a smile and interest in my project. She went above and beyond to help me with all aspects of my project even calling me after hours and weekends with updates. Also the owner Sander called me personally to assist with my delivery. To Sander, Sara and all the staff at Absolute, YOU ARE THE ABSOLUTE BEST!!!!!! Thank you Debra Ross

Back I went to Absolute because everywhere else in the area for direct to consumer remnants just…read moresucks. Their prices are good for remnants and the responsiveness is excellent. Not to say I haven't had a few issues each time, however. The first major problem was documented in review 1. I made sure that I was CLEAR this time in the sink mounting. For reference, this piece of black honed granite for a a vanity console top, fabricated from a remnant for pickup (no install or measurement) is $750. Mitered edges are labor intensive and I get that. I was good with the price. My only issue is that one side is slightly longer than the other such that it doesn't sit flat on the console base. The measuring tape and level finally answered this for me. That said, I've gone months without a sink so I'm making this work and it's gorgeous.

Iconic Kitchen & Bath

Iconic Kitchen & Bath

(3 reviews)

Did a beautiful job and kept on the pre-agreed budget for a two bathroom remodel. Would use again.read more

Dealing with this company has been incredibly frustrating/stressful. Despite their claims about…read moreclient satisfaction and obtaining proper permits, they failed to meet basic expectations of this in my case. This saddened me due to knowing them on a personal level. In 2021, I hired them to remodel two bathrooms. While there were issues like missing grout and plumbing leaks I overlooked and later had repaired, the main problem was their failure to obtain the proper permits. This became evident in early October 2024 when I was selling my house. During the occupancy inspection, it was noted that the necessary permits had never been filed, causing the inspection to fail and jeopardizing the sale. I contacted the company immediately, but after several follow-ups, they did nothing to resolve the issue promptly. Despite my constant calls and emails, the company showed no urgency, and I never spoke with a manager/owner, despite my constant requests. The administrative assistant assured me the permit would be filed, but it wasn't. When I discovered that it was note filed, she told me she had her brother's birthday party she went to that night and she would file it the next day. This was very unprofessional and continued to delay the sale of my home The permit was finally filed on October 22, 2024, but by then, it was too late to close on time, costing me thousands in loan extensions and extra mortgage payments. When I requested reimbursement due to the failure of work on their end, the company refused. After the permit was filed, multiple revisions to the building plan they submitted caused more delays because they did not draw it correctly. I paid for the permits myself to keep things moving and took the initiative to contact inspectors directly. When I asked the company to send an employee to an inspection, they said they would do it, but it would cost them extra on their end. This should have been standard! By December, with only three days left to avoid losing the sale, further mistakes caused delays. I had to personally call the plan reviewer, who then approved the plan, enabling me to proceed with inspections and close on the house. There are so many details to share about this experience, however on this platform I am unable to fully express them due to the lack of space allowed. Throughout this ordeal, I received rude and accusatory responses, with the company attempting to shift blame onto me. Their failure to handle the permits correctly led to unnecessary financial and emotional stress. I will never use this company again and cannot recommend them due to their lack of accountability, poor communication, and unprofessionalism.

Granite Pros - countertopinstall - Updated May 2026

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