I wish I could give this place 5 stars , but I simply cannot . 9/10 that I've ordered from here my meal is hot , package well, and tasty . Today, I order my meal for a coworker and myself ... (a fish filet sandwich w/fries fried shrimp w/fries ... before getting my total ... I specified with the lady that both meals were with fries ... she said okay and gave me a total $15.75) . We waited about 30-45 mins ... avg. wait time for our meal when ordered from there ... no biggie . The meal arrived and it was a mess , and I was unsatisfied . Something I had never received from here before , so I was extremely surprised .
My fried were soggy and old ... my meal was thrown together as if it were rushed . The fish filet meal looked horrible ... not at all worth the $6.00 . Lady but not least , the fries were forgotten . I was NOT upset and stated my dissatisfaction ... once I called . I asked what could be done ... and the lady asked if I want my fries to be crispy . I stated "YES" bc the fries were soggy and old with current delivery. She told me no problem ... and also, let me know that there would be addtl charge for the fries . I said okay.
After waiting about another half hour my meal was already cold ... my coworker was still unsatisfied with her meal and call and asked if she could have something in substitute... she got a quesadilla. At this point , I'm annoyed and would rather a refund . I gave the place a call to let them know and got no answer . (I didn't want the delivery guy to travel back and forth since I now wanted a refund) once the guy arrived with the new FF .. they WERE BEYOND CRISPY .. THEY WERE BURNT ... EXTREMELY UNAPPETIZING .
I called back asking to speak to a supervisor and I explained my dissatisfaction once again ,and asked if a refund was a possibility . The man replied " sure I can refund you the money and I will ask the delivery guy to bring it" i replied to him ok, and apologized and let him know that I didn't want the man to go back and forth " ... before I could finish my statement about picking up the refund instead ... The supervisor stated that " I should feel free not to order from there again "
I SURELY WILL NOT !!! So the three stars are given for the rude comment and his lack of empathy/courtesy due to my dissatisfaction . Btw , it's 230PM, and I still have received my refund . (I'm pretty sure his rudeness has to do with a previous employee who had been extremely rude and nasty to not only him , but several of his employees and her own coworkers . It's still disgusting that he continues to holding a grudge over other pple who have nothing to do with that incident and she doesn't even work here . read more