GV70 is 2 years old and under warrenty. Radar inactive alert comes on. They inspected car and…read moresaid sensor came lose and they popped it back in. They charged $$$$ for this repair. No explanation how this happened, car was never hit. How can a sensor just pop out? Said water freezing could have done it. Really??? This is an obvious defect and should have been covered. Took 4 days just to look at car. We scheduled an appointment (waited 2 weeks) so they should have looked at it that day. Also car was parked in the Taco Bell parking lot overnight with the doors unlocked. We did see this on the Genisis APP and late at night locked the doors. Said this is their usual parking lot. They keep cars in an unlocked public parking lot???? Worst "luxury" car service and dealer we have ever had.

If I could give them 0 star I would, I leases my second Genesis from this dealer and make the…read morebiggest mistake in my life, this is the worse customer service and unprofessional salesman and management, just trying to make a few extra bucks. They will lie about anything. I don't know how Genesis can hire people or train people to work at this dealer, you get better service at a used car lot, I would never purchase or lease another car from this dealer ant tell all my friends to stay away from this dealer.

As a Yelp elite, I almost always make sure to look at reviews in advance for any business that I…read morevisit, but because I was looking for a Chevy dealership, I simply went with what was closest to me, and I'm glad I did, as I'm seeing a ton of bad reviews but had experienced quite differently today! I had an appointment at 9 AM for an oil change, but also needed them to look into a brake squeak that's been happening for a few years now - it was a squeak that previous mechanics I've used were not able to figure out, so I had wanted to try my luck at an actual Chevy dealership. When I first walked in, I was greeted by Gloria, who was extremely friendly, and made my experience wonderful, so I need to shout her out! My car was ready around 5 PM, and upon picking it up, I did not find that I was overcharged like some of the comments I've read. Gloria had let me know that they were able to fix my squeaky brakes which was amazing, and for around $400 between an oil change, tire rotation, and a brake pad fix, that definitely did not seem like it was breaking the bank.. Since visiting I have not as of yet heard any squeaks coming from my brakes , and overall had a great experience at this business. (thx Gloria, as well as the woman with the glasses and dark hair that I spoke with as I was paying!) - I would recommend and will be returning.

I bought my new car from this dealership in 4/22. It was a decent experience. Perhaps because my…read morefriend knew the sales person. I brought my new car to the service department 3 months later for its first oil change today. Arrived shortly after 8 am. I was advised it would take about 1.5 hrs during write-up. 2 hours and 45 minutes later, it was done. For an oil change. The mechanic who drove it out told me the reason for the delay was because when he got the car, it was break time so it couldn't be worked on. I wonder how long was the break? Needless to say, I will not be coming back unless absolutely necessary. Horrible experience.

I'm very frustrated trying to schedule service for my car. The usual phone numbers seem to be…read morerouted to a call system that won't let you talk to a live person. I want to speak to someone to get specifics about the service I need and the estimated cost. This dealership adds a surcharge to credit card payments and I would prefer to have enough cash when I pay the bill. I even tried their chat bot, but no one has contacted me. Not sure if this is another attempt to insert AI into their customer communication, but it's not making my life any easier.

My experience at Advantage Hyundai in Hicksville was extremely disappointing. The customer service…read moreI received fell far below expectations. During a phone conversation, Christina apparently believed I was on hold and made inappropriate comments that I was able to hear in full. Listening to those comments firsthand was shocking and incredibly unprofessional, and it left her with major egg on her face once she realized I had heard everything. I then attempted to seek assistance from George, but my concerns were not addressed, and I felt that no meaningful effort was made to resolve the issues. To make matters worse, Anthony, the General Manager, attempted to smooth things over by providing information that I later found to be false rather than addressing my concerns honestly and transparently. Instead of taking accountability, I felt as though I was being told whatever was necessary to end the conversation. Purchasing a vehicle should be a respectful and straightforward experience. Unfortunately, that was not my experience here. I hope this feedback is taken seriously and that improvements are made in communication, professionalism, and customer service

As long-time vehicle owners, my husband and I were instantly impressed with the attentiveness and…read moreattention to detail demonstrated by Sales Associate Paul Perrotta when we initially stopped by to explore possible lease options at the Grand Prix Subaru dealership in Hicksville over Labor Day weekend. Although we weren't quite ready yet to sign a lease during that first visit, Paul patiently listened to what we desired in a vehicle, expertly shared his product knowledge with us, and worked hard to outline possible options for a lease deal that would fit our budget. He also gave us a tour of the well-appointed service department and the dealership, and took us on a test drive of a Subaru Crosstrek. Paul's professionalism, excellent communication skills and his non-pushy sales approach prompted us to return (without hesitation) to Grand Prix Subuaru a few weeks later to sign a lease deal. We also are grateful for the time and patience Business Manager Jose Pineda took to explain all the fine details involved with leasing a vehicle as it was a new concept to us. From start to finish, it was quite evident how hard Paul and Jose work to ensure their customers are satisfied.

ANOTHER UPDATE: another visit to Grand PRix SUbaru's service…read moredepartment, another exceptional experience.....this time impeccable service was provided by Megan Petrilli of the service department. While I initially brought my car in for a routine oil and oil filter change, after mentioning to her a possible problem with my front end suspension bushings, she decided to hold onto my car to look into the matter, particularly since my extended warranty was within miles of expiring ......she was kind enough to arrange for a loaner which I held onto for almost one week. What I initally thought would be a conventional oil change morphed into warranty service for several leaking areas of my transmission and the repalcement of the front end bushings.....Megan was most informative and communicated with me thoughout the process.....she arranged for all the work to be covered under my extended warranty.....Once I picked up my car, I was fortunate enough to meet the general manager , Mike Volonakis who diercted me the finance dept, where Jose arranged for another exended warranty for my 2021 Crosstrek......as was the case with Megan, the service and attention provided by Mike V and by Jose was exceptional........ When good things are done by good people, their efforts and good works must be commended.....thank you Megan, MIke and Jose

Bought my jeep in august with Jessica and she was by far the kindest salesperson i have ever dealt…read morewith and i highly recomend anyone in the market for a jeep to go see her. If i could give another star I would.

My 17-year-old saved up every penny to buy his first car; a 2017 Jeep Grand Cherokee Limited. As…read morehis parents, we were there to make sure he made a smart decision and didn't get taken advantage of. We walked in bracing for the usual dealer games, waiting for that gut-punch moment so many dealerships are famous for -- but it never came. Our salesman was straightforward. No pressure, no hidden fees, no push for an extended warranty, none of those costs quietly baked into the price that they conveniently forget to mention. We test drove it, fell in love, and drove it home that same day. For a kid who worked so hard for this moment, it was everything it should have been. A couple days later we hit a small snag, and my son was genuinely heartbroken. This was his baby, and he'd worked too hard for anything to go wrong. We reached out to the dealership ourselves, and that's when Westbury Jeep Chrysler Dodge Ram really showed their true colors. Sean, the sales manager, jumped right into action and his communication was flawless throughout. Phil handled everything on the paperwork side seamlessly. My son ended up in a better place than where he started -- and his smile came right back. We cannot tell you what it means to finally find a place you can actually trust. Our son will always buy his cars here. So will we. And anytime we hear someone looking for a car or truck, we're sending them straight to Phil at Westbury Jeep Chrysler Dodge Ram.

I couldn't imagine a better used car buying experience. Greg and everyone at LA Sales are kind and…read morehonest and easy to communicate with. I purchased an '05 Honda Element from them in July of 2020 during Tropical Storm Faye during the pandemic. Not ideal car buying conditions but they made it as easy and enjoyable as possible. On that day and ever since I've been treated with respect and they've been there for me anytime the car needs attention. If you've ever tried to buy a car you know how terrible it can be, there are so many dealerships that try every way they can think of to take advantage of car buyers but not LA Sales. I was so lucky to have found Lemon Auto Sales. I would highly recommend them to anyone who is looking to buy a car. It was worth the drive out from Brooklyn.

I previously posted that I recently bought a car through Lemon Auto Sales and was very happy. I…read morewould like to add that my car after driving it for a few weeks started developing issues. Called the office and ANDY was all too happy to correct the issues. This place is awesome! If you think you might me in the market for a used car Give these guys a chance. The are awesome! A very satisfied customer

It was an absolute pleasure dealing with the most knowledgeable, professional, and delightful…read moreservice department on Long Island!!! In particular the Service representative was everything listed above and more, Dawn is simply AWESOME!!!!! Dawn is the reason ill be buying my next car or truck from Empire Chevy of Hicksville!!! Dawn you are the best in the business. Thank you again

What a terrible experience here! Do not buy or lease from this dealership! I have been leasing with…read moreChevy for years but at other dealerships and the service was great! I returned my 2023 chevy equinox here and leased a new trax from them. My equinox was in perfect condition with pictures to prove it! I then get a lease end bill from GM that states my front bumper is damaged and I am responsible! Apparently Chevy of Hicksville had my car in their possession and they dented the front bumper before GM inspected it! They then proceeded to say they weren't responsible for the damage and have not reimbursed me or answered any of my calls! I am now seeking legal action. They are the most unprofessional dealership. Martin Flores is a manager there who was handling this and completely ignored my phone calls!

Bought car here and 3 weeks later spent an extra 3000 for repairs. No Warranty. They sell…read moreasis..said their mechanic checked the car, a lie as my mechanic found so much wrong it should not have been for sale

Do not I repeat do not buy a vehicle from them total scam artists there vehicles are junk plus they…read morepark these unregistered vehicles on side streets getting tickets and guess what when you register it a month later your responsible for those tickets I bought a 2013 Mazda lemon from them cost 4000 in repairs and 2 months later get tickets adding up to 4600 dollars from when they parked it in the neighborhood when I went to fight them the court knew exactly who they were and immediately voided those tickets from my name stay away from these con artists

I visited a few dealerships on the island, but my experience at Platinum VW was by far the best…read more Andre was exceptional from start to finish. He was honest, helpful, and genuinely personable throughout the entire process. Since this was my first time leasing a car, I had a lot of questions and some nerves going in. Andre took the time to explain everything clearly, answered all of my questions, and made the experience stress-free and enjoyable. I truly appreciated his professionalism and transparency. I highly recommend Andre to anyone looking for a great car-buying or leasing experience.

Love this team. Have had ongoing issues for months that are beyond frustrating and which leave our…read morefamily feeling helpless and they have been so kind, informative and supportive. Won't forget the way we were treated throughout this whole process!