I recently made a purchase of a 2026 Toyota Sienna at Westbury Toyota, and was compelled to leave…read morethis review of my experience. Special props and many thanks to the Associate who handled my purchase, Tristan. He was very cordial, professional, informative and accommodating. He was considerate of my needs and requirements as related to the transport of my son and his wheelchair in the vehicle, as well as for comfort and roominess as we are both over 6'. He kept me informed of every step in the process and best of all on the day I picked up the car, he had me in and out in less than 2 hrs!!. I am so Grateful to have gotten him as my agent.

Do not trust their "special orders"--dishonest and dismissive management…read more In mid-June, I placed a special build order for a 2026 Toyota Sienna with a salesman named Jerod. We customized the color, trim, packages, and accessories, and I was told delivery would take up to three months. When the car finally arrived, they got a few things wrong. They got the exterior color wrong, missed the door sill protectors, and lacked the second-row ottoman seats I explicitly requested (substituting a spare tire instead). Instead of owning up to the mistake, Jerod and his manager came up with a few excuses. Jerod claimed there was an East Coast shortage of ottoman seats. I immediately fact-checked this by calling a dealership in Queens, which confirmed they had just received a Sienna with the ottomans that very day. When I told Jerod, he tried to cast doubt on the other dealership by saying did you get a spec sheet of it, maybe it's not real. Then, the manager stepped in and tried to explain that "special orders" don't guarantee you get the features you want. He conflated a custom customer build with standard dealership inventory ordering. Either they completely botched my order, or they never actually placed it. Instead of offering to reorder the vehicle, they tried to pressure me into buying the incorrect car sitting on their lot. The blatant dishonesty felt disrespectful. They assumed I wouldn't do my own research. I ultimately walked away, telling the manager that I cannot buy a car from a team I do not trust. They refunded my deposit and I walked away feeling like I dodged a bullet from not buying a car from this place. Buyer beware: If you order here, demand a certified spec sheet immediately. Better yet, go to a dealership that values honesty over a quick buck. To Jerod and his manager: people will value your honesty even if you make a mistake, please don't become a lemon salesman who does whatever it takes to make a few bucks.

We have been to this dealership in the past and have made several purchases with a previous…read moresalesperson no longer with the dealership. Sometimes it is discouraging to start over with someone you don't know but we got an email from a Meaghan Snyder, Internet sales specialist who got the ball rolling by advising my wife Kelly that her 2017 Sentra lease will be expiring in a few months. 3 years does come upon us quicker than you think so I did respond to her and then received a call from a Joe Mcguire who called us back to follow up, answer some questions for us and set up an appointment to come in over the weekend. We arrived at the dealership on Saturday afternoon 1/4/20 and was greeted by sales and leasing consultant Julio Bergollo. A very friendly guy who gathered some info to find out our goals including trading in our lease. To narrow down the review, The dealership was limited in making certain deals in our affordable monthly payment range due to lack of incentive and rebate programs and more expensive technology in today's vehicles. We were considering the 2019 leftovers of the Kicks and Rogue Sport. My wife did like the Kicks, she sat in it and fell for it a lot and would have leased it if wasn't such an excessive lease payment due to no programs from Nissan. It was disappointing because the Kicks reminded me of the Xterra, a nice looking vehicle with limited technology but for some reason, Too costly. I must say, Julio spent a considerable amount of time with us. He was non aggressive and very patient and this resulted in us being relaxed and comfortable. So in the end, My wife ended up getting back into a newer 2019 Sentra lease which was OK. At the beginning, the lease payment was also high but the dealership was flexible and worked with us to make the vehicle more affordable. I appreciate the dealership taking into consideration that we have bought several cars there already. We ended up coming back this past Sunday to finalize paperwork and pick up new vehicle. The process was simple, easy and quick. The only complaint that I would have through this process and this is nothing to do with Julio but fees like destination fees are a ridiculous charge that a dealer passes on to the consumer for vehicle being transported from factory to dealer usually about $800.00 and the bank processing fee of $650.00. So you figure a another $1450.00 on top of your already required down payment including taxes and other fees. Now there is an option to roll these fees into your total price which will result in a higher car payment. maybe the dealerships should consider a true rebate program of eliminating these fees for repeat customers. makes sense. So in final, We had another great experience with a great salesperson who I would definitely recommend to anyone looking for a vehicle and we would deal with him again in the future. Thanks again to Julio and the dealership for making another easy sale/lease.

Wow. I've never had such a bad customer service experience. I've never actually written a Yelp…read morereview but the level of incompetence at this dealership needs to be pointed out. From the very beginning of our experience to the end, they dropped every single ball they could. When we told them that we were driving from two hours away to see a used car, and let them know exactly what time we would be there, they hadn't gotten the car back from the service site a few miles across town. So we had to wait for someone to go over there and get it and bring it back. That took at least 45 minutes. Then when we decided that we wanted the car, the price that was advertised, (that my husband specifically asked if that was the exact price prior to driving two hours out to Long Island) they tried to scam us and told us the car was actually $32,000 instead of $29,000. After we threatened to walk out, they agreed to the original price. Like they were doing some huge favor. When we came back for it the next day, again a 2 Hour Dr. each way, the car wasn't ready. Nothing was ready. It hadn't been vacuumed. Nothing was done for the registration. So that was another couple of hours. They told us that they could take care of having the car registered in Connecticut. But they didn't tell us until four days later that they needed VIN verification at a Connecticut state site. Because we hadn't been told that we needed to do that, we brought the car up to Massachusetts to our son at college. So he needed to drive down to Connecticut to have it done. They then just asked me to email it, which I did. But 3 1/2 weeks later I don't have license plates. So I just called to get a status update and was told that they needed the actual VIN verification document. The manager said that the sales person was supposed to tell me that. But he didn't. Which I shared documentation from our text exchange. So nothing has been done about the vehicle being registered. And the temporary plate is expiring in two days. This dealership is ridiculously incompetent.

Made an appointment to see one of their cars. Drove 3h to…read moretheir location and the car was sold couple of days ago. They tried to show me other cars. If they use such technics as a customer what you can wait for them.

Hahaha, Carloha is really a good company! I bought my infiniti here and it's in a very good…read morecondition. Let me offer more details for all the yelpers and hope this could help all you guys! My friend Heather bought a infiniti G37 coupe in Carloha before I knew this website, can you believe it? I drove her car for several times. I DO like the POWER of this V6 super-duper engine, which offers a excellent drive experience. When I want to buy a used car to commute, Heather recommend this website to me, she told me that they were reliable cause in the warranty period they offered her a brand new set of tires when her tires expired. So I decided to go through the website to check out. Fortunately I saw two infiniti G37x Sedans! I compared the price with Kelly Blue Book and some other online used car sellers, their price is good. They offered me carfax and autocheck reports, but for double check, I payed for another round of carfax and autocheck search by myself, there existed no accident or damage with both infiniti. Finally I payed 500 deposit for the 2012 G37 cause I prefer lower mileage. I lived in brooklyn, not very far from their office, so I got my vehicle in just 2 days with everything all set, include the title transfer. They took the car to detail service before delivery so it looked pretty clean and tidy! I had a test drive near my apartment and I did like it. The whole process of buying my car was easy and convenient, and the Carlohaers are very nice. I like this company and hope this young business could go further!

Bought my jeep in august with Jessica and she was by far the kindest salesperson i have ever dealt…read morewith and i highly recomend anyone in the market for a jeep to go see her. If i could give another star I would.

My 17-year-old saved up every penny to buy his first car; a 2017 Jeep Grand Cherokee Limited. As…read morehis parents, we were there to make sure he made a smart decision and didn't get taken advantage of. We walked in bracing for the usual dealer games, waiting for that gut-punch moment so many dealerships are famous for -- but it never came. Our salesman was straightforward. No pressure, no hidden fees, no push for an extended warranty, none of those costs quietly baked into the price that they conveniently forget to mention. We test drove it, fell in love, and drove it home that same day. For a kid who worked so hard for this moment, it was everything it should have been. A couple days later we hit a small snag, and my son was genuinely heartbroken. This was his baby, and he'd worked too hard for anything to go wrong. We reached out to the dealership ourselves, and that's when Westbury Jeep Chrysler Dodge Ram really showed their true colors. Sean, the sales manager, jumped right into action and his communication was flawless throughout. Phil handled everything on the paperwork side seamlessly. My son ended up in a better place than where he started -- and his smile came right back. We cannot tell you what it means to finally find a place you can actually trust. Our son will always buy his cars here. So will we. And anytime we hear someone looking for a car or truck, we're sending them straight to Phil at Westbury Jeep Chrysler Dodge Ram.

I'm very frustrated trying to schedule service for my car. The usual phone numbers seem to be…read morerouted to a call system that won't let you talk to a live person. I want to speak to someone to get specifics about the service I need and the estimated cost. This dealership adds a surcharge to credit card payments and I would prefer to have enough cash when I pay the bill. I even tried their chat bot, but no one has contacted me. Not sure if this is another attempt to insert AI into their customer communication, but it's not making my life any easier.

My experience at Advantage Hyundai in Hicksville was extremely disappointing. The customer service…read moreI received fell far below expectations. During a phone conversation, Christina apparently believed I was on hold and made inappropriate comments that I was able to hear in full. Listening to those comments firsthand was shocking and incredibly unprofessional, and it left her with major egg on her face once she realized I had heard everything. I then attempted to seek assistance from George, but my concerns were not addressed, and I felt that no meaningful effort was made to resolve the issues. To make matters worse, Anthony, the General Manager, attempted to smooth things over by providing information that I later found to be false rather than addressing my concerns honestly and transparently. Instead of taking accountability, I felt as though I was being told whatever was necessary to end the conversation. Purchasing a vehicle should be a respectful and straightforward experience. Unfortunately, that was not my experience here. I hope this feedback is taken seriously and that improvements are made in communication, professionalism, and customer service

This is my second time trading in my car through Carjoy and with Ross . The experience is very…read moresimple and straight forward. Ross understood my needs and what I was looking for was able to help me narrow down which vehicle we were looking for. Did a lot of the paperwork via docusign and had some additional to sign in person. But very simple. Was in and out with the new wheels within 20 mins Hello kia telluride! They will take care of my old lease Highly recommend will be back again!

Amazing service. I texted Eric about a car I wanted that I thought was a reach. Extremely limited…read moreproduction. He found it in five minutes and I owned it a few weeks later. Absolutely fantastic. I'd never go anywhere else to get a car.

I purchased cars here twice. Exceptional service from salesman Cedric and Vickie from finance. The…read morecar had a recall. They wanted to drop off a loner at my house and bring the car back when it was done. I declined because I really didnt feel it was necessary to put them out. Anthony Shields from service was wonderful to work with keeping me updated on what was going on and when the car would be ready.

I brought my nearly new 2026 BMW M2 to Rallye BMW after the rear lower diffuser became detached…read moreduring normal driving. Shortly before I noticed the problem, I had driven through a puddle on the highway. I did not strike a curb, road debris, a pothole, or anything else. Once the diffuser came loose, part of it contacted the ground and was damaged. Rallye's technician confirmed that the diffuser was damaged and that tabs on the supporting trim piece were broken. Nevertheless, Rallye denied warranty coverage, classifying the problem as "outside influence." What Rallye did not do was identify any impact point, show me evidence that the vehicle had struck something, or explain precisely what the alleged outside influence was. Their conclusion appeared to be based solely on the fact that parts were broken, even though my position from the beginning was that the diffuser detached first and was damaged afterward. I declined to pay Rallye for the repair and took the car to an independent automotive specialist who routinely works on high performance sports cars, exotic cars, and luxury vehicles. He inspected the vehicle, secured the remaining portion of the diffuser at no charge, and ensured that the car was completely safe to drive. I am leaving for vacation and needed to know that the vehicle was secure and safe for the trip. The specialist confirmed that it was. When I return, I intend to take the car back to him for the permanent repair unless Rallye contacts me and agrees to resolve the matter. He estimates that replacing the affected piece, including installation, will cost approximately $350. That estimate makes Rallye's decision even more disappointing. My wife and I purchased two BMWs from Rallye within roughly six months. I purchased my 2026 BMW M2 in November 2025, and my wife purchased an additional BMW in May 2026. Despite that recent business and the possibility of future purchases and service, Rallye was apparently willing to lose our confidence and future business over a repair costing approximately $350 at retail. Unfortunately, this was not my first frustrating experience with Rallye's service department. I purchased additional tire and wheel protection coverage with my vehicle. On a previous occasion, when tire repairs were needed, I was initially told that I would have to pay a deductible despite the additional coverage I had purchased. Thankfully, my salesman, Bert Vargas, intervened on my behalf and helped get that matter resolved. Bert has been an excellent salesman and has consistently been responsive, helpful, and willing to advocate for me. My criticism is not directed at him. In fact, the fact that he had to intervene illustrates the difference between the excellent assistance I received from my salesman and my repeated frustrations with Rallye's service and customer care departments. Before posting this review, I contacted dealership management directly, explained the diffuser situation in detail, and gave them a clear opportunity to respond. I provided a specific deadline simply asking them to acknowledge the matter and tell me how they intended to proceed. That deadline passed without even the courtesy of a response. This is no longer primarily about the cost of the repair. It is about Rallye BMW refusing warranty coverage without identifying any actual impact or outside cause, a recurring lack of satisfactory customer service, and management failing to respond when given a final opportunity to address the problem professionally. BMW calls its vehicles "The Ultimate Driving Machine." Unfortunately, my experience with Rallye BMW's service, warranty decisions, and customer care has not come close to meeting that standard. An "Ultimate Driving Machine" should be able to drive through a puddle on the highway without being damaged. If it cannot, that is precisely what the warranty should cover. Fix it. They refused. Rallye BMW has lost a customer.

As a Yelp elite, I almost always make sure to look at reviews in advance for any business that I…read morevisit, but because I was looking for a Chevy dealership, I simply went with what was closest to me, and I'm glad I did, as I'm seeing a ton of bad reviews but had experienced quite differently today! I had an appointment at 9 AM for an oil change, but also needed them to look into a brake squeak that's been happening for a few years now - it was a squeak that previous mechanics I've used were not able to figure out, so I had wanted to try my luck at an actual Chevy dealership. When I first walked in, I was greeted by Gloria, who was extremely friendly, and made my experience wonderful, so I need to shout her out! My car was ready around 5 PM, and upon picking it up, I did not find that I was overcharged like some of the comments I've read. Gloria had let me know that they were able to fix my squeaky brakes which was amazing, and for around $400 between an oil change, tire rotation, and a brake pad fix, that definitely did not seem like it was breaking the bank.. Since visiting I have not as of yet heard any squeaks coming from my brakes , and overall had a great experience at this business. (thx Gloria, as well as the woman with the glasses and dark hair that I spoke with as I was paying!) - I would recommend and will be returning.

I bought my new car from this dealership in 4/22. It was a decent experience. Perhaps because my…read morefriend knew the sales person. I brought my new car to the service department 3 months later for its first oil change today. Arrived shortly after 8 am. I was advised it would take about 1.5 hrs during write-up. 2 hours and 45 minutes later, it was done. For an oil change. The mechanic who drove it out told me the reason for the delay was because when he got the car, it was break time so it couldn't be worked on. I wonder how long was the break? Needless to say, I will not be coming back unless absolutely necessary. Horrible experience.

Very professional and buttoned up dealership. Initial contact was via a web inquiry and received a…read moreprompt return call to understand what exactly I was looking for and when I could come in for an appt. Dana was my main point of contact once I arrived and assisted thru: car spec review, test drive, warranty/ service details, pricing and trade-in. Great experience - and very happy with my new Alfa Romeo Tonale!

Dena fabella was excellent and super helpful, made the entire process painless and worry free.read more