We have been to this dealership in the past and have made several purchases with a previous…read moresalesperson no longer with the dealership. Sometimes it is discouraging to start over with someone you don't know but we got an email from a Meaghan Snyder, Internet sales specialist who got the ball rolling by advising my wife Kelly that her 2017 Sentra lease will be expiring in a few months. 3 years does come upon us quicker than you think so I did respond to her and then received a call from a Joe Mcguire who called us back to follow up, answer some questions for us and set up an appointment to come in over the weekend. We arrived at the dealership on Saturday afternoon 1/4/20 and was greeted by sales and leasing consultant Julio Bergollo. A very friendly guy who gathered some info to find out our goals including trading in our lease. To narrow down the review, The dealership was limited in making certain deals in our affordable monthly payment range due to lack of incentive and rebate programs and more expensive technology in today's vehicles. We were considering the 2019 leftovers of the Kicks and Rogue Sport. My wife did like the Kicks, she sat in it and fell for it a lot and would have leased it if wasn't such an excessive lease payment due to no programs from Nissan. It was disappointing because the Kicks reminded me of the Xterra, a nice looking vehicle with limited technology but for some reason, Too costly. I must say, Julio spent a considerable amount of time with us. He was non aggressive and very patient and this resulted in us being relaxed and comfortable. So in the end, My wife ended up getting back into a newer 2019 Sentra lease which was OK. At the beginning, the lease payment was also high but the dealership was flexible and worked with us to make the vehicle more affordable. I appreciate the dealership taking into consideration that we have bought several cars there already. We ended up coming back this past Sunday to finalize paperwork and pick up new vehicle. The process was simple, easy and quick. The only complaint that I would have through this process and this is nothing to do with Julio but fees like destination fees are a ridiculous charge that a dealer passes on to the consumer for vehicle being transported from factory to dealer usually about $800.00 and the bank processing fee of $650.00. So you figure a another $1450.00 on top of your already required down payment including taxes and other fees. Now there is an option to roll these fees into your total price which will result in a higher car payment. maybe the dealerships should consider a true rebate program of eliminating these fees for repeat customers. makes sense. So in final, We had another great experience with a great salesperson who I would definitely recommend to anyone looking for a vehicle and we would deal with him again in the future. Thanks again to Julio and the dealership for making another easy sale/lease.

Wow. I've never had such a bad customer service experience. I've never actually written a Yelp…read morereview but the level of incompetence at this dealership needs to be pointed out. From the very beginning of our experience to the end, they dropped every single ball they could. When we told them that we were driving from two hours away to see a used car, and let them know exactly what time we would be there, they hadn't gotten the car back from the service site a few miles across town. So we had to wait for someone to go over there and get it and bring it back. That took at least 45 minutes. Then when we decided that we wanted the car, the price that was advertised, (that my husband specifically asked if that was the exact price prior to driving two hours out to Long Island) they tried to scam us and told us the car was actually $32,000 instead of $29,000. After we threatened to walk out, they agreed to the original price. Like they were doing some huge favor. When we came back for it the next day, again a 2 Hour Dr. each way, the car wasn't ready. Nothing was ready. It hadn't been vacuumed. Nothing was done for the registration. So that was another couple of hours. They told us that they could take care of having the car registered in Connecticut. But they didn't tell us until four days later that they needed VIN verification at a Connecticut state site. Because we hadn't been told that we needed to do that, we brought the car up to Massachusetts to our son at college. So he needed to drive down to Connecticut to have it done. They then just asked me to email it, which I did. But 3 1/2 weeks later I don't have license plates. So I just called to get a status update and was told that they needed the actual VIN verification document. The manager said that the sales person was supposed to tell me that. But he didn't. Which I shared documentation from our text exchange. So nothing has been done about the vehicle being registered. And the temporary plate is expiring in two days. This dealership is ridiculously incompetent.

We were in search for a new car since someone totaled my car when it was parked in front of a…read morefamily home upstate. The team we worked with at Enterprise Car Sales was amazing start to finish. At the Hempstead location we worked with Sonia, Anthony and Herber to help us get the right car for us. We tested out a few cars until we got the perfect one for us. They also were able to work with us to transport a few cars to test that were at their sister Enterprise Car Sales dealerships within the tristate area. Their customer service was exceptional. The manager of the dealership, Melvin, also spoke to us and was very friendly. The one thing that stood out from Enterprise versus other dealerships is the no hidden fees. There was the standard dealership fee and the regular DMV fees. Everything was explained to us clearly and it made the process super easy. If we are to consider to get another used car in the future we will definitely consider returning again.

Rental car broke down. Around summer 2021 or 2022, not sure exact year. Was heading to Hampton…read moreBays,NY where 99 year old mothers lived; came from Westwood NJ. Was carrying a lot of luggage. Their rental SUV broke down; managed to park at Manorville, NY fire station on Manorville Road. It was hot & humid day. Called Enterprise and they took SUV. Was abandoned by Enterprise to fend on my own, for around 2 or 3 hours. Got water from fireman, otherwise would have fainted. Called an Uber, they stood me up, appears Manorville to Riverhead not profitable route. Eventually got a taxi from a nice cabbie, taken to Enterprise Car Rental Riverhead, NY office, where they eventually gave me another smaller rental vehicle, I then filled empty tank and headed toward Mom in Hampton Bays, NY.

This place is great. Great customer service and they give you fair pricing. They explain the…read moreproblem to you and give you a price before they do anything. Not like some places that just fix things and give you a bill Later without knowing if you can afford it or not. The guy at the desk is very funny, he jokes while you wait for your car. It was a pleasure doing business with them, they took care of my car.

Outstanding service! Steve and Mitch are Kings. Could not recommend them more for muffler related…read moreissues. Fairly priced and quick service. Honest. Can't say enough good things!

I recently made a purchase of a 2026 Toyota Sienna at Westbury Toyota, and was compelled to leave…read morethis review of my experience. Special props and many thanks to the Associate who handled my purchase, Tristan. He was very cordial, professional, informative and accommodating. He was considerate of my needs and requirements as related to the transport of my son and his wheelchair in the vehicle, as well as for comfort and roominess as we are both over 6'. He kept me informed of every step in the process and best of all on the day I picked up the car, he had me in and out in less than 2 hrs!!. I am so Grateful to have gotten him as my agent.

Do not trust their "special orders"--dishonest and dismissive management…read more In mid-June, I placed a special build order for a 2026 Toyota Sienna with a salesman named Jerod. We customized the color, trim, packages, and accessories, and I was told delivery would take up to three months. When the car finally arrived, they got a few things wrong. They got the exterior color wrong, missed the door sill protectors, and lacked the second-row ottoman seats I explicitly requested (substituting a spare tire instead). Instead of owning up to the mistake, Jerod and his manager came up with a few excuses. Jerod claimed there was an East Coast shortage of ottoman seats. I immediately fact-checked this by calling a dealership in Queens, which confirmed they had just received a Sienna with the ottomans that very day. When I told Jerod, he tried to cast doubt on the other dealership by saying did you get a spec sheet of it, maybe it's not real. Then, the manager stepped in and tried to explain that "special orders" don't guarantee you get the features you want. He conflated a custom customer build with standard dealership inventory ordering. Either they completely botched my order, or they never actually placed it. Instead of offering to reorder the vehicle, they tried to pressure me into buying the incorrect car sitting on their lot. The blatant dishonesty felt disrespectful. They assumed I wouldn't do my own research. I ultimately walked away, telling the manager that I cannot buy a car from a team I do not trust. They refunded my deposit and I walked away feeling like I dodged a bullet from not buying a car from this place. Buyer beware: If you order here, demand a certified spec sheet immediately. Better yet, go to a dealership that values honesty over a quick buck. To Jerod and his manager: people will value your honesty even if you make a mistake, please don't become a lemon salesman who does whatever it takes to make a few bucks.

Bought my jeep in august with Jessica and she was by far the kindest salesperson i have ever dealt…read morewith and i highly recomend anyone in the market for a jeep to go see her. If i could give another star I would.

My 17-year-old saved up every penny to buy his first car; a 2017 Jeep Grand Cherokee Limited. As…read morehis parents, we were there to make sure he made a smart decision and didn't get taken advantage of. We walked in bracing for the usual dealer games, waiting for that gut-punch moment so many dealerships are famous for -- but it never came. Our salesman was straightforward. No pressure, no hidden fees, no push for an extended warranty, none of those costs quietly baked into the price that they conveniently forget to mention. We test drove it, fell in love, and drove it home that same day. For a kid who worked so hard for this moment, it was everything it should have been. A couple days later we hit a small snag, and my son was genuinely heartbroken. This was his baby, and he'd worked too hard for anything to go wrong. We reached out to the dealership ourselves, and that's when Westbury Jeep Chrysler Dodge Ram really showed their true colors. Sean, the sales manager, jumped right into action and his communication was flawless throughout. Phil handled everything on the paperwork side seamlessly. My son ended up in a better place than where he started -- and his smile came right back. We cannot tell you what it means to finally find a place you can actually trust. Our son will always buy his cars here. So will we. And anytime we hear someone looking for a car or truck, we're sending them straight to Phil at Westbury Jeep Chrysler Dodge Ram.

Well, what can I say, I waited a while to post this, but I was only looking at vehicles for my…read morewife . So my brother-in-law said I know this place his brother went which was close by. I'm from PA, just visiting for the weekend with my wife. We looked at a few cars and I saw one which was what she was looing for. Having a few in the past, we've always like Mercedes Benz. we took the GLA out for a spin on a cloudy but nice winter day. Drove great as expected. So we looked into the purchase and the price was OK. This is where it started. Always check your dealer Add-On prices, fees etc. these were 2,000.00 more. So we purchase the GLA. on we went. On they way home in the dark the car rode well. the next day a storm hit. well the wipers were so bad we couldn't see and had to pull over. I had to order the blades. Another $60.00 dollars. The next day the sun was out, had the car washed. As the dusk came around, the sun hit the windshield and the glass looked like a million diamonds imbedded in it. The glass was so full of stone nicks that when the sun hit it at dusk you could not see, but you didn't realize this until the sun hit it just at the this time. So I took it to the inspection station for PA inspection. They said the window should be changed due to the safety issue. I contacted Auto Gallery and of course, there was nothing they could do or offer. to add on top of that, the right rear tire had a side wall cut that was a fail for PA inspection as well. So. there we were $600.00 for windshield and another $700 plus for tires on a new car we purchased. All 4 needed to be changed because it's all wheel drive (4 Matic). I didn't know when the oil was changed, the tag was unclear, so I had that done also. Fair warning to those stepping on the grounds of this place. My fault for not having the vehicle inspected by another garage prior to purchase. could have saved some aggravation. This would have been a 1 star but, I must add our sales person was very nice and accommodating, sweet girl. Thank you.

beware they would rob you of your money- don't buy any of there nice car it a catch to it. I…read morebrought a car gave half cash receive bank statement overcharge me by $4000. 00 the car was in accident but the reports say no accident.

I've had my 2016 Audi Q3 at all pro twice and couldn't be happier. The first time for being rear…read moreended and my bumper literally fell off and the second time my car was completely wrecked on the passenger side. It had basically been scraped from bumper to bumper while I was parked and I was beside myself. When I say this place goes above and beyond, it's really just an understatement. Naderi not only offered to have the car towed from where I was (Bk) to the shop all the way in Westbury, Long Island but he also helped me through the claims process and was there for me every step of the way! While the car was in the shop he noticed that an oil change would be due soon so he took care of that too! It's nice to find an auto body shop that is trustworthy and whose service you can count on to be truly exemplary. The turnaround time was quick and he delivered quality results! It's like my car was better than brand new! Naderi really exceeded my expectations and I'll call all pro every time!!

They did a beautiful job restoring my Subaru to brand new condition after an accident on an icy…read moreroad over Thanksgiving ended up damaging both sides of the car. Highly recommended.

CarMax in East Meadow is basically like visiting the DMV--very busy and fully booked--so it's best…read moreto call ahead and make an appointment. If you're looking to sell your car, expect the process to take about 2-3 hours, including the vehicle evaluation and offer. The offer they give is reasonable and close to market value. They'll also handle paying off your loan, which makes things much easier. While you'll usually get more money selling privately, if you need a quick, straightforward, and hassle-free process, CarMax definitely gets the job done

I appreciate that CarMax doesn't require any negotiation, with no pushy sales people or upselling…read more The price on the site is the price you pay. When you buy a car with them, they take care of title, license plate, and registration which is very convenient. We found the car we wanted and had it shipped from Florida. They indicated that it would be available for pick up in about a week, but it actually took more like a month to be ready due to emission testing. This was the only real negative with the process. They said they would refund the shipping fees, but we've yet to receive the payment. When we did go to pick up the car, it was a fairly smooth process. They let us test drive it on our own for about an hour. The paperwork took a bit of time, but it was mostly just waiting around for the agent to get all the documents ready and approved. When we were finished, they filled up the tank for us, and we were on our way. Only other complaint was our agent didn't do a good job of explaining how the MaxCare extended warranty worked, so we felt unclear on some of the details.

I purchased cars here twice. Exceptional service from salesman Cedric and Vickie from finance. The…read morecar had a recall. They wanted to drop off a loner at my house and bring the car back when it was done. I declined because I really didnt feel it was necessary to put them out. Anthony Shields from service was wonderful to work with keeping me updated on what was going on and when the car would be ready.

I brought my nearly new 2026 BMW M2 to Rallye BMW after the rear lower diffuser became detached…read moreduring normal driving. Shortly before I noticed the problem, I had driven through a puddle on the highway. I did not strike a curb, road debris, a pothole, or anything else. Once the diffuser came loose, part of it contacted the ground and was damaged. Rallye's technician confirmed that the diffuser was damaged and that tabs on the supporting trim piece were broken. Nevertheless, Rallye denied warranty coverage, classifying the problem as "outside influence." What Rallye did not do was identify any impact point, show me evidence that the vehicle had struck something, or explain precisely what the alleged outside influence was. Their conclusion appeared to be based solely on the fact that parts were broken, even though my position from the beginning was that the diffuser detached first and was damaged afterward. I declined to pay Rallye for the repair and took the car to an independent automotive specialist who routinely works on high performance sports cars, exotic cars, and luxury vehicles. He inspected the vehicle, secured the remaining portion of the diffuser at no charge, and ensured that the car was completely safe to drive. I am leaving for vacation and needed to know that the vehicle was secure and safe for the trip. The specialist confirmed that it was. When I return, I intend to take the car back to him for the permanent repair unless Rallye contacts me and agrees to resolve the matter. He estimates that replacing the affected piece, including installation, will cost approximately $350. That estimate makes Rallye's decision even more disappointing. My wife and I purchased two BMWs from Rallye within roughly six months. I purchased my 2026 BMW M2 in November 2025, and my wife purchased an additional BMW in May 2026. Despite that recent business and the possibility of future purchases and service, Rallye was apparently willing to lose our confidence and future business over a repair costing approximately $350 at retail. Unfortunately, this was not my first frustrating experience with Rallye's service department. I purchased additional tire and wheel protection coverage with my vehicle. On a previous occasion, when tire repairs were needed, I was initially told that I would have to pay a deductible despite the additional coverage I had purchased. Thankfully, my salesman, Bert Vargas, intervened on my behalf and helped get that matter resolved. Bert has been an excellent salesman and has consistently been responsive, helpful, and willing to advocate for me. My criticism is not directed at him. In fact, the fact that he had to intervene illustrates the difference between the excellent assistance I received from my salesman and my repeated frustrations with Rallye's service and customer care departments. Before posting this review, I contacted dealership management directly, explained the diffuser situation in detail, and gave them a clear opportunity to respond. I provided a specific deadline simply asking them to acknowledge the matter and tell me how they intended to proceed. That deadline passed without even the courtesy of a response. This is no longer primarily about the cost of the repair. It is about Rallye BMW refusing warranty coverage without identifying any actual impact or outside cause, a recurring lack of satisfactory customer service, and management failing to respond when given a final opportunity to address the problem professionally. BMW calls its vehicles "The Ultimate Driving Machine." Unfortunately, my experience with Rallye BMW's service, warranty decisions, and customer care has not come close to meeting that standard. An "Ultimate Driving Machine" should be able to drive through a puddle on the highway without being damaged. If it cannot, that is precisely what the warranty should cover. Fix it. They refused. Rallye BMW has lost a customer.

Very professional and buttoned up dealership. Initial contact was via a web inquiry and received a…read moreprompt return call to understand what exactly I was looking for and when I could come in for an appt. Dana was my main point of contact once I arrived and assisted thru: car spec review, test drive, warranty/ service details, pricing and trade-in. Great experience - and very happy with my new Alfa Romeo Tonale!

Dena fabella was excellent and super helpful, made the entire process painless and worry free.read more