So disappointed with the rooms and service at Grand Pine Cabins. Would not recommend.
Service: checked in without any issues; however, expect ZERO service, assistance, or response from about 7pm until 10am. Initial request for additional towels at 415, received response at 715pm stating that they missed us and to pick them up at from desk before 8pm but we were out and unable to grab. Disappointing. Came back to our room at night to see dirty furniture with unsightly stains but worse dirty linen on our bunk bed. Went to front desk and they were closed and told to call a number, it was their general automated line that does not have a live agent. Tried to text other number listed for after hours and no response. Tried multiple times to both to no response until 1015am the next day. We requested a call from their team multiple times and finally had their on site manager tell us their cancellation/refund policy states 14 days prior to arrival would qualify despite basic needs not being met. We also received charges for mini bar and drinks that were not consumed but they stated that would at least be corrected and will have to check on that later.
Safety would be a major concern considering NONE of the listed after hours numbers were manned by anyone. Considering the state of the room and the bathroom showers, I would be concerned of things such as a plumbing issue, or worse than having no assistance until the following late morning.
Rooms: furniture had multiple visible stains and as mentioned dirty linen. I didn't even unfold the blanket in its entirety as wood chips and dirt were falling out of it. Cleanliness was not a priority. Shower handles were visibly broken and needed repairs. Reading another recent review two weeks ago, it seems that dirty sheets are a common factor at this facility. Wish I would've seen it prior to our reservation.
Overall, the only positive was the location as everything was walkable. The place has potential however, it was disappointing for a room to be $400+ a night and was far below basic standards. Would not recommend until they have better cleaning protocols and most importantly, customer service available, especially in case of emergencies. read more