Deepika & Shem they are good service for customer. They always help me when I need help.

For some reason, we thought the Bear Springs Hotel was a lodge. It definitely is not. It's a dumpy little hotel squeezed between a busy freeway and a Walmart strip mall. Here's the good: free parking. Now for the rest. Starting with security--or the lack of it. The only visible security was a guy in a security uniform wandering around the "bistro" during breakfast and staring at guests. Other than that, anyone can walk into the lobby, onto the patio, into the bar, up the elevators, and onto the guest floors. No key access is required anywhere. The Wi-Fi situation is also concerning. There's a guest network, but there are also several suspicious room-linked networks showing up. Whether they're legitimate or not, it certainly doesn't inspire confidence. The lobby bistro was disappointing. The food was bland, watery, and overcooked. When I ordered tea, it arrived in a teapot with a broken handle. Not exactly the level of hospitality you'd hope for. The elevator didn't inspire confidence either. The doors began opening before the elevator had fully stopped at the floor, which felt more alarming than convenient. The room itself was pretty janky. A decorative scarf tossed across the bed seemed to be doing a lot of heavy lifting in the design department. The bathroom sink was missing the drain cover, the bed squeaked and creaked with every movement, and the walls were paper thin. We could clearly hear the TV from the neighboring room. There's only a few tv stations and no streaming options. The second floor was noisy overall, with parking lot sounds carrying late into the night and starting up again early in the morning. If you're hoping for a good night's sleep, lower your expectations. The pool and spa area were equally disappointing. The hot tub had food and something dark floating on the surface, and children were using it unsupervised. The view from the pool isn't relaxing either--unless freeway signs are your idea of scenic. What bothered me most was how misleading the photos are. The pool looks lovely online. The room photos show bathrobes that don't actually exist. The food photos displayed throughout the hotel look appetizing and polished, while the actual meals that arrive bear little resemblance to what's advertised. Overall, the photos sell a completely different experience than the one you'll actually get. Aside from free parking, I struggled to find much to recommend here. read more

See all

TVs in the rooms need to be upgraded along with the elevator Along with streaming Along with the refrigerator is in the room Along with the ice machine machines read more

Well thank you for the reply and I did ask to speak to a manager who did call me back and got absolutely no where so my experience is with your hotel and I have continued to try to call for redeem my free nights every day and still have been unsuccessful so I will be not visiting Yaamava casino anymore or the Palms hotel and will instead play at other casinos in Las Vegas or southern California where I can enjoy my comp nights. read more

If you're looking here you're probably wondering if Yaamava played a tricked on you? I'm here to tell you they did. This isn't one of those pleasant jokes, like a gift card that says $10 and really has a $100 loaded on it. You've been pranked. Epic T.V. Show, hidden cameras, scripted level prank. Now to be fair it's not a bad place to stay. The rooms are well furnished the iPads are helpful, the gym is well equipped, they have pictures of the restaurant in the lobby, but I haven't eaten there so I won't comment on that. But that's not to say I don't think I should be given a credit to eat there. With my previous few experiences here I think a free dinner or breakfast is the LEAST they could do to make up for how I was treated. Let's start with the "courtesy call" I made the reservation through the Yaamava VIP host, they took my card info and made the reservation. I made it for the next day and told them I would be around because I had a funeral to attend to. That I would be by to check in after the funeral. So they called me... DURING THEN FUNERAL, that's not what I call a courtesy, it was inhumane. But the manager on duty Ms. Summer put the blame on Yaamava, so we both lamented Yaamava's unprofessionalism. The coup de grâce which really irks me is the deposit policy. Check in isn't until 4pm. Standard, no problem with that. But if you don't check in by 6pm they charge your credit card the full amount of the room. UNACCEPTABLE!!! You have two hours to check in or they charge you an outrageous price? Two hours? Get this if they charge you this ridiculous unexpected rate and your card doesn't go through, they give away your room. What kind of threat is that? Where does it make sense and in whose mind is this policy okay in? The general manager Jason called the next day and acted like this policy was completely normal. You can tell when you're talking to someone who has been trained to gaslight, It's not a normal policy it's crazy. In summary I like staying at Bear Springs, it's not Yaamava not anywhere even close to the same level of luxury but it's still cool. But I hate the deposit policy. The charge stays on your card for weeks. It's like an interest free loan they take EVERY time. It really sucks as far as unnecessary payments go, because they charge you another deposit on top of that when you arrive. It's an utter failure as far as policies go. So just be aware even though you got comped a stay you'll most likely be ripped off the entire amount for a good portion of time. Plus a deposit. Whoever came up with this policy should be scalped a square inch on both temples. Two days later and neither of the charges or deposits or whatever they called these cash grabs have been returned. Have fun coming here, be prepared for their failure of a completely unnecessary and superfluous policy to jack you for a few hundred. But hearing them bad mouth their partner Yaamava is slightly amusing. Overall verdict, this place seems like a strong maybe. Think carefully before staying. read more

Bear Springs Hotel - Call Guinness.. this may be the world's most ridiculous policy - Hotels Near Me - Highland, California

See all

I love Bear Springs. I have had the pleasure of staying there twice. I have enjoyed their lounge downstairs which had live music, have enjoyed dinner at the restaurant, and love the convenience of the 24 hr shuttle that takes you to Yaamava Casino. The hotel is quiet. The pool, although small, had plenty of areas for seating. Have not had a bad experience. It's a nice getaway. I never stay at the hotel the entire time, but it's a good place to rest if you are enjoying a concert at the casino or if you are enjoying the pool. read more

We had a wonderful stay at Bear Springs! It's very kid-friendly and conveniently located with easy access to Big Bear Mountain if you're planning to ski, while also being close enough to Yaamava Casino if you want a little adult time. It was the perfect balance for our family--being able to enjoy both worlds while traveling with kids. Special shoutout to Rubi at the front desk who always treats us so well and makes us feel so welcome every time we visit. Thank you for the great hospitality! read more

It's always been a pleasure to see you Ms Rubi. She has a wonderful heart and she has always made me happy with her work as a hotel employee. Thank you for your service and hospitality every time I come in. read more

We are so happy dealing with Edwin, Shimano and Deepika. They always treat us like friends. read more

**FRAUD**Do NOT stay here. My family and I stayed one night. We booked two rooms. In total, I should have been charged $754. The hotel is fraudulently holding $1900 against my card. I called the hotel and they had no explanation and said a manager would call me back. They have not called me. This is a pattern from them. I seen a yelp review in 2025 where they did this to another person. They're not concerned that they are holding close to $1200 more than they should have on my credit card. Not just that but we ate at the bistro in the hotel and charged it to the room. They added the charge to the total of the room and separately on my card. This place is a complete RIP OFF!!!DO NOT STAY HERE!! THEY WILL RIP YOU OFF!! read more

Thank you to front desk personnel Ms Rubi and Supreeya for their exceptional service, kindness and genuine smile every time we check in. Their welcoming demeanor made us feel instantly valued. read more

Ruby at the front desk made the experience. She is fantastic! The shuttle drivers were also very nice. I stayed here for work and the hotel facility is clean and comfortable. Only challenge was the freeway view/noise so if that's an issue, try requesting a Northern facing room. read more

First, the entire staff of amazing. Second, the hotel is quiet, clean, the room has upscale amenities and there is plenty of free parking. There is a small but well appointed bistro, dishes have excellent presentation and is tasteful. A separate bar is available. There is a small pool yet ample lounges and tables to enjoy the outside weather. Staying at Bear Springs Hotel would be particularly convenient after attending an evening event at Yaamava rather than driving home. Shuttles run 24 hours leaving twice an hour. read more

This seemingly off the radar bistro, (Bear Springs Bistro & Lounge), located inside the hotel offers a variety of food that would surely satisfy any appetite The appetizers and the main entree dishes offers guests a fine dining experience that one would expect in a stand alone restaurant. I ordered the 10oz petite fillet. It was delicious and extremely flavorful. The dish came with mashed potatoes, asparagus, and carrots, all which, were equally tasty. Also offered are dishes such as; seabass and ribeye along with a host of others. My server/bartender, Don was great. He was extremely knowledgeable about the menu and even recommended some customer favorites. His personality and friendly disposition was very much appreciated. The bistro closes at 9pm but the bar area is open until 10pm. And for those late night cravings, 24-hour room service is available offering a full menu. The hotel room accommodations are also worthy of laud and praise. I stayed in a junior suite, which, I found very spacious. It had a modern decor design with an upscale vibe. A rotating 48 inch TV screen sits in the center of the room allowing guests to view it from their bed or the sitting area. A portable tablet allows guests to surf the internet while accessing other services. The hotel is very clean and the support staff is extremely accommodating. The checkin & out procedure is very smooth, quick and efficient. The hotel offers a 24-hour courtesy shuttle to and from the Yaamava Casino, which, is only a short 10 minute ride. The close proximity of the casino coupled with the courtesy shuttle, the bistro and the hotel made for a wonderful stay. read more

See all

Nice clean hotel room Deepika was extremely very nice & friendly! Nice warm reception area! We hope to come back again soon . Hoping it would be the same accommodation. Very convenient shuttle bus ride too read more

Bear Springs Hotel - Bed - Hotels Near Me - Highland, California

Great place for the kids shuttle is convenient to go to the casino and the front desk staff is amazing Jacob always so helpful and knowledgeable and recommendations are always spot on love taking the family here and getting away read more

Stayed at the Bear Springs Hotel as we didn't want to drive home after a concert at Yaamava Theatre. Nice clean, 3 story hotel. Was better than expected experience. Nice, large room with king sized bed, a couple chairs, small refrigerator, coffee maker, security safe and plenty of space/ drawers if you want to unpack. Major perk...if you are going over to the Yaamava Casino, the hotel has shuttles that run 24-hours a day, on the hour and half hour. Everyone at the hotel was extremely nice. Onsite Parking for free. Note: we did not use the pool or eat at the onsite restaurant. read more

Check in and Ruby was very accommodating and friendly receptionist . I always stay here when I have my VA dr's appointment .

Ms Rubi at the front desk is friendly and accommodating. She provided excellent service to all guests. Thank you Ms Rubi. You are amazing!

Our small vacation at this place was very relaxing Jessica helped us with checking in and making sure we had everything ready. Thank you Jessica we appreciate your time. But not only her all the staff is very nice and helpful. We are already planning to come back soon. Keep up the great work guys. Thank you!! read more

Great Customer Service Front Desk & Wait Staff. Restaurant Food Menu is Very Good. Clean Comfortable Rooms with Free Shuttle Service to & From Casino read more

We were so tired when we got to the hotel from a long drive.... We were greeted by Nate at the lobby. he was so kind, friendly and professional!! he got us into our room earlier than our check in time. He made our stay at the hotel fabulous!! Made all the difference in the world! The room was so comfortable and clean and the restaurant food was fantastic and all the staff was so amazing!!! Best hotel we've ever stayed in!! read more

I'd give Bear Springs Hotel 4 stars overall. The room was clean, comfortable, and honestly exactly what I needed for a little getaway. I booked the room through urcomped.com, so I definitely appreciated the comped stay. That being said... the Wi-Fi was awful. If you're on a working vacation or need reliable internet, be prepared to struggle. It was slow, kept cutting out, and made getting any work done a complete headache. The jacuzzi hours also make no sense. The casino has 24-hour service, so why is the jacuzzi closing so early? After being at the casino late, it would've been nice to actually relax instead of finding out the jacuzzi was already closed We also tried the Bistro and ordered the hamburger that came with fries or a salad. The burger itself was okay, but the fries were a huge disappointment. They arrived cold and looked like they had been sitting around for a while. I love fries, and these definitely get 1 star from me. Overall, the room was nice and the stay was decent, but between the terrible Wi-Fi, early jacuzzi hours, and disappointing food, there's definitely room for improvement. read more

Very impressed with their rooms. Yessica and Shem were very friendly. The people were very welcoming upon arrival would stay here again.

EVERYTHING!!!! Staff was AWESOME, especially Tammy of Housekeeping, she was so helpful. I loved staying here, it compared to a five star hotel. read more

This was my first time staying at Bear Springs. My room was beautiful with a great view of the mountain. It met all my expectations, the bed was comfortable and the shower was amazing. I will be back. Also, the customer service was excellent. Thank you Jessica Shem read more

I haven't written a review here on Yelp in a long time, and after several stays at Bear Springs, I feel that I must. My wife and I have stayed here several times. Their 24-hour shuttle to Yaamava is very convenient and very punctual. The drivers are friendly and take extra care in their driving. Seems like the drivers and hotel communicate with one another to help passengers get to yamavaa or leave yamava to get back to the hotel in a timely manner or to the casino faster. They take an alternate route. On the first day of our stay, We met Marc, the maintenance manager, Edwin and Rubi at the front desk, and they were very kind to sing happy birthday to my wife since we came here on my wifes birthday. They also waived the fee for early check-in. Parking was not very crowded and theres cameras on the premises which made us feel safer. The room has a small fridge inside the TV stand, which was very helpful. The room has a Keurig machine and has complimentary coffee available. I also like that there were 2 bear springs water bottles available for us to drink. The room was clean. The bed seems to have lost it's cushion though( maybe it's old), but my wife was not super comfortable. It was helpful that we brought our heated blanket, which relaxed us while we slept for the next stays. They provide 3 towels, 2 hand towels, and 1 face towel. There are lotion, bar soap on the counter, shampoo n body wash in the shower which was very useful so I never needed to pack them. Their room service is very affordable and tastes delicous. They listen to requests and make the food delicously. We'd ask for extra iced waters and syrup, and they always provided. The day of our check out, Bear springs let us do late check out with no additional fee. So we ordered in room dining for breakfast which was Loco Moco. It's our first time ordering Loco Loco so my wife had requested extra gravy. We loved the brocoli. The rice and burger patty were seasoned perfectly . The eggs and gravy were on the salty side though. Wed stay here again. The employees are courteous and they made us feel welcome. Nice gem in the area. read more

See all

Excellent hotel and excellent service. Ruby was wonderful and well accommodating for me and my disabled daughter

We were greeted by customer service Rubi with a warm smile and very professional demeanor. We felt very comfortable with the suite roqtom she provided us. We even got a loyalty voucher to indulge in their complimentary treat! We keep on coming back to this hotel because we feel valued with their hospitality. read more

Clean , affordably priced rooms compared to Yaamava. AND they have a 24 hour bus shuttle to take you to the casino. The restaurant is top notch - we shared the steak and salad with yummy desert. Staff friendly and pleasant : Yessica took care of us and Sham the manager was very accommodating read more

This hotel is so special. When my mother passed away it was the first place I thought of going, to remember all the happy times we had there and how much she loved it. Upon entering the hotel, I was revived so warmly and compassionately by the front desk. They are all so special especially those there that day - Rubi, Krysta and Jacob and Nathan and both Sams... Thank you Bear Springs! They care deeply for their guests. Don't hesitate to make reservations and tell them Ms. Ross sent you! read more

Bear Springs Hotel - Justice, one of the wonderful waitstaff at the Bistro. - Hotels Near Me - Highland, California

See all

We had such a great stay! Big shoutout to Deepika and Edwin at the front desk. They were super accommodating from the moment we arrived. It was pouring rain when we came in, and they still welcomed us with smiles and helped us get settled. They were even nice about it when we accidentally got the lobby floor wet from our umbrellas (sorry about that ). Overall, the service was excellent and the staff really made our stay enjoyable. We'd definitely come back! read more

So we stayed and was offered a free room based on our play at Yamava. But apparently, we don't play enough to get a free room at Yamava and this was the next best place. Bear Springs being about 10 minutes away, has no bears nor springs at the property nor anywhere nearby. However, the good news is this hotel offers shuttles 24/7 to the casino I believe every 30 minutes. So details: The lobby here is extremely small and I believe what used to be the lobby they made it to a bar/restaurant. There's 3 floors in this hotel and I can't remember our room number but the side that faces away from the elevator is also facing away from the freeway. So like other people says, there can be road noise but we didn't hear any from our side. However, the walls are paper thin here and we could hear our next door neighbor talking. So yes, that did happen but we just turned our TV a tad louder to muddle the noise. Speaking of TV the usual cable channels are included so that was nice. There's a mini fridge and lots of desk space. We also had to get a ADA assisted room with a person who came with us. Our room was the first room off the 3rd floor, so that was nice not having to stroll all the way down the hall. The workout room here is half and half. Half with free weights, few machines with the exercycles on the other side. There's a TV on the weight side, but unfortunately no remote. There's a water dispenser also on that side. As for the pool, it is a small rectangular pool over looking the freeway. There are lots of loungers available but then again I went when it opened at 7am. I think it closes at 10pm. There were some bugs in the pool but I used the net to strain it out before I take the swim. Not sure if it was heated but it definitely was not cold. There is a small jacuzzi that seats maybe about 4 people next to the pool. Oh, BTW the pool entrance is a little hidden but it was half way to the gym on the left side. Our stay was nice, bed was just firm enough to sleep. The AC worked well so zero complaints there. There is an ice maker on our floor. Would totally stay here again if we weren't so in a rush. Parking is plenty in the lot and there's 1 overnight Tesla charger and 2 chargepoint chargers for your EV people. There's also Tesla superchargers located across the street to make sure you won't get stranded. read more

Bear Springs Hotel - Workout room - Hotels Near Me - Highland, California

See all

The staff are great! Very friendly and accommodating! Great job to Ms Ruby and Alastair.

We had a nice stay here. The only complaints were the room smelled musty. I complained about it and the nice gentleman from the front desk came and sprayed some fresh scents. It worked for that day but the next day it still smelled but we didn't want to move since we had all our belongings in their place. The studio king room was spacious! They have 24 hour shuttles that take you to Yaamava which were cool! They have a bistro downstairs and a bar. They also have a 24 hour fitness center. read more

This hotel is very clean staff are very welcoming and accommodating. Special thanks to Ms. Rubi who is always willing to help and assist. Please come and visit bear springs hotel for best hotel experience. read more

What I love most about staying at Bear Spring Hotel is the Amazing Service I get from the front desk. Rubi and Lauren provide exceptional customer service each and every single time I stay here. I'm a regular here since the Hotel is part of the casino. Rubi is always pleasant and defines the meaning of true customer service. I would recommend Bear Springs Hotel, it a great place to stay. read more

I absolutely love this Hotel, it's very quiet, relaxing, and well kept as it is SUPER clean; more importantly I always feel safe by the round the clock security detail and impressed how the grounds are always well maintained . From housekeeping, room service, to the front desk I always feel like a valued customer. The location is bomb, the freeway is literally a block away, and no kidding "WHATEVER" you need is within walking distance. The rooms are super clean, and the amenities i.e., the resuarant, bar, and the pool/jacuzzi never disappoint. I especially want to give Deepika five stars for their impeccable professionalism that always exceed my expectations, and I'm confident she will soon promote accordingly. I also want to thank Shem and Ms. Ruby for their assistance. This is a great Hotel read more

Everything was great but we got especially great service from Rubi at the front desk. She was wonderful and went out of her way to make everything right! read more

Clean and very nice staff. Love the fact that you have the option to pay and check out later